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Reviews of Express hotel

3 out of 5
Express hotel
38-40 Shevchenko Avenue, Kyiv

Reviews

7.2

Good

Rating 10 - Excellent. 22 out of 122 reviews" "
Rating 8 - Good. 54 out of 122 reviews" "
Rating 6 - Okay. 28 out of 122 reviews" "
Rating 4 - Poor. 7 out of 122 reviews" "
Rating 2 - Terrible. 11 out of 122 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

monsef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One young security guard sleeps and was very rude to me and threatened me. The location is fine but staff is horrible.
Stayed 1 night in Nov 2020

10/10 Excellent

Thomas W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can walk from station/voksal.
Older but very well kept hotel near Kiev's Voksal (station). Helpful and friendly reception, room comfy and quiet. Would stay again.
Stayed 2 nights in Nov 2019

8/10 Good

Inna

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel
Very good clean hotel near a metro station. Staff were friendly and spoke English.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Some personnel at the reception need to speak English a little more.
Stayed 4 nights in Mar 2019

10/10 Excellent

Vicente

Kiev for two weeks.
Location of the hotel was great. Close to nice restaurants, shops, and transportation.
Stayed 16 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice central hotel
Nice central hotel, with air con and laundry service. Only minor issue was an expensive breakfast when bought on the day.
Stayed 3 nights in Aug 2018

8/10 Good

Nick, Chicago, IL USA

Liked: Cleanliness, staff & service, room comfort
Good hotel at the center
Stayed for several days in the hotel. The building is not new but the location, staff, and the service made my stay very pleasant. As described in another review, it’s not the Hilton but it gives you all the basics of an enjoyable stay. Highly recommended to travelers who want to be economical about their travel plans.
Stayed 6 nights in Jun 2018

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dorm room but good location
It reminded me of a dorm room from university, but it was clean and did the job. Air conditioner would only stay in for 20 minutes st one time, but had large window to open. Close to supermarket and restaurants and downhill to walk to the train station
Stayed 3 nights in May 2018

10/10 Excellent

brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Stayed 1 night in Aug 2017

8/10 Good

Tyrus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic But very clean and efficient
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
central location in city center
Restful sleeps and the staff spoke decent English, the wireless internet was weak at best. The rooms were clean and comfortable enough. The Express Hotel is good valve compared to the other hotels in the city center area.
Stayed 8 nights in Nov 2017

10/10 Excellent

CHRISTOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Positive : Clean, quiet, close to city center, cheap, good wi-fi, elevator, balcony. Negative : No cabinets in the room
Stayed 6 nights in Nov 2017

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good value for good location, wifi was solid most of the time. Close to metro stations and some cafes and shopping areas, neat view from a relatively tall building. Thanks!
Stayed 3 nights in Nov 2017

2/10 Terrible

express hotel, arbat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not a hotel.. an upscale hostel!
deceptive listing. this is tucked away in a sketchy courtyard, 10 min walk from arbat st. unfriendly staff. holes in linen. definitely not a hotel! its a hostel with private rooms charging hotel prices. dont bother.
Stayed 1 night in Sep 2017

6/10 Okay

jacob , s

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but everything else sucks.
THe hotel is in a good spot near the train station but everything else is mediocre at best. They charge to hold your bags and the bed is small and hard. Room needs remodeling. Anyway, it's ok if you just want to come to Kiev for a few days on a budget.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Clean rooms. Staff were friendly. Small bathroom is my only complaint
Stayed 8 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very close to metro station
Stayed 4 nights in May 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good at all, I don't recommend to anyone, poor staff,

8/10 Good

dean

Liked: Cleanliness
Typical Ukrainian offering
Pretty typical hotel for the location. Breakfast was local style but perfectly fine. No problems with Internet etc. Hotel was warm despite being -15c outside.

2/10 Terrible

gabrielle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay here
Look the hotel is horrid, out dated, uncomfortable, cold, no hot water, barely warm

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

2/10 Terrible

Evgeni, US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel, old and dirty.
The bed in my room was very small and uncomfortable. Every morning I had a back ache. The room was freezing and the heat barely works. When I asked to switch to a bigger bed, the reception asked asked for a very high additional payment.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a nice location. There were plenty of sites to see and the Metro station and rail station were close by.

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Away!
My original booking was for "superior" room - that is redicules size. I had to pay additional to upgrade for a "suite" which is not actually a suite by any standard. Bottom line - stay away from this place. go only if there is nothing else available in town. Kiev has great places to offer!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good price
Greta location!

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Near railway station...
Soviet style, renewed and well maintained hotel near railway station and in walking distance from city's centre. On my trip to Kiev I've decided to stay in 3 different hotels and I have to say this was the worst option of all, but still would choose same room if location would be most important thing for me. Room was big enough for two with small balcony. It had the worst bathroom of hotels I've stayed in Kiev hence it has lowest ranking. No water pressure and worst toiletries as well. Also this hotel has no rooms with double bed in economy and standard class! Staff was ok, speak English. Maid serviced the room while we were inside and changed towels only, even didn't ask do we need clean sheets etc. ) First day there was a bad internet service. Very small and old TV if it's important for somebody.

6/10 Okay

Ales

Liked: Cleanliness
a bit warn down but clean & with convenient price
Really good value for money, comfortable enough to sleep over, though rather basic by the design and services, but hey, why paying ridiculously high amounts for basically just spending the night in a hotel...

10/10 Excellent

Tetyana, Ohio, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great location, very walkable and convenient location, booked suite with 2 bedrooms, clean neat rooms with AC and balconies, daily room service and complimentary bottled mineral water, friendly staff, first morning there, tried restaurant on 16th floor for breakfast buffet and wasn't impressed enough to go back, however restaurant on the first level with a terrace is a gem: amazing cooking and attentive staff! Everything was beyond expectations and added to overall superb impression! After long years abroad, didnt know what to expect from this trip, now looking forward to come back for a longer visit next year. Definitely will stay here again and highly recommend!!

10/10 Excellent

Andrei, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
We loved the hotel: nice, clean, central location, 5 min walk to a subway station, very helpful front desk staff. There is a water tank in the lobby so you can refill your bottles as you go out. Our room actually had two rooms: a bedroom with air conditioning and a separate small living room with a TV and sofa. Both rooms had balconies with a good view. Overall: we had no complaints at all, would happily stay there again.

2/10 Terrible

Stan

Disliked: Cleanliness, property conditions & facilities, room comfort
Awfully
The room is dirty, the balcony scary , dark around the hotel

6/10 Okay

Breezy, Colorado

Liked: Cleanliness, staff & service
Nice hotel, many attractions close
The staff here were pleasant and respectful. They helped me in any way they could and were always polite. The hotel was clean and quiet. I would stay there again.

6/10 Okay

evgeniya, russia

Liked: Staff & service, property conditions & facilities
Good night in convenient place
It was for one night only for waiting for morning flight. For this it was absolutely nice. Close to railway station, very good and helpful staff. Good bad, small but clean bathroom. Very small room but for sleep enough.

8/10 Good

Fernando

Liked: Cleanliness, property conditions & facilities

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Good location, just this hotel is not very invitin
We hen you walk in, very dark and I inviting , there is no one to help you with your bags, and no one will offer to.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Reasonable value, good location
the hotel is a bit run down but the location is excellent and the price is reasonable.

6/10 Okay

Verified traveller

Express Hotel in Kyiv
It was fine. No surprises. Room was fine

8/10 Good

Jonathan, Bristol

Liked: Cleanliness, staff & service, room comfort
Week break stay
Good location for public transport, great value if you just need a bed for a few nights, would stay again

6/10 Okay

William, Antigonish, Nova Scotia

Liked: Cleanliness, room comfort
A Fair Hotel With Fair Service
Only fair hotel and service. Wi-Fi was inconsistent and slow to get service.

8/10 Good

Paul, Washington DC usually

Liked: Cleanliness, property conditions & facilities, room comfort
A happy discovery
A real value. We were on an upper floor and we had great views of the city. We took many pictures. At night the brightly lit avenue leading to the train station was quite pretty. The convenience of the location is not to be missed if you like to travel by train as we do. I was impressed by the finish details: good materials nicely used. The room was about the size we were used to in London (that is, about the size of an American university dormitory room). My wife and found the beds to be firm and very comfortable. We enjoyed the breakfast buffet in the restaurant on the top floor. We would stay at the hotel again. We liked the hotel enough to show it to a colleague. Kyiv looks wonderful! (We lived here 2002 to 2005.) We recommend a visit.

8/10 Good

Randall, Tonasket

Liked: Cleanliness, staff & service, property conditions & facilities
Great views from upper floors
This is a Soviet era hotel that has been well maintained. The restaurant on the top floor serves good food and has great views. It is close to the train station and the national circus (an indoor facility). The desk staff spoke passable English. Beds are typical Eastern European, hard by American standards. It is not walking distance to the primary points of interest, but you should learn to use the local transit system anyway. Overall a good experience.

8/10 Good

Emily, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel not far from train station
Booked this hotel because it was up the street from the train station, and it had a nice cafe with a view. Got some cool photos from up there in the morning, though it seemed that the cafe was closed for dinner while we were there. In all, the folks at this hotel were kind and helpful. Arrived early, and they allowed us to check in early with no extra fees. There are some nice restaurants and a Metro station close by. Not quite in the "city center" like some places, but many attractions are walkable. Included breakfast was good. I'd recommend this hotel!

8/10 Good

Ian, Kent,UK

Liked: Cleanliness, property conditions & facilities, room comfort
Very reasonable hotel. Great room + good location
The room was fine, good sized,very clean. Shower was fantastic. The location is good not far from main sights,train station and metro

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
"Better to go somewhere else"
The hotel is quite expensive compared to the service you get. The only positive thing is probably that it is quite close to the railway station, although if you have a moderately heavy luggage you would still need to get a taxi as the hotel is about 10-15 minutes from the station. There is a brand new Ibis Hotel just accross the street and that would be my choice next time I travel to Kiev. The breakfast buffet is quite generous but there is basically no sweet food (muffins, sirniki or jam etc) and not everyone is keen on having meatballs, Russian salads and salami first thing in the morning.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not impressed at all
Old .. Small room

8/10 Good

Chris, Bristl, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Good VFM
In my view the best of Express is it's value for money. It is slightly off piste, very functional and the service is adequate but so long as you realise you will get nothing exceptional, it is fine. Position wise Express is excellent for the station - 10 minutes walk manageable with all bar the heaviest case. It is less good for the sights - Kreshatyk is a good 15 minutes walk uphill and Pechersk some way away (we took a taxi for about £8 for three) - but we could see only expensive hotels with easy access to main sights. The Metro is only 5 minutes and part of a sightseeing trip on its own - very retro. The rooms are small - the bathroom so small you have to post yourself onto the loo seat with legs under the wash basin - but ours was clean and comfortable and afforded a good view over the city. The view from the cafe at the top is a sight in itself. Free wifi was excellent speed. The breakfast was Ukrainian, i.e. beetroot, beans and raw cabbage with a mixture of savouries mainly. There was some limited fruit and cereal available. But you could have as much as you want and it was reasonable standard. The evening meal was the same. There is a bar and restaurant downstairs not used by us. The front desk service was OK, none of your "have a nice day" or whatever but how often do you need them in practice? We would recommend to all bar the fussiest. It works and compared to what we could have paid for higher standard, good VFM.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean basic hotel.
Well positioned clean, basic hotel. Reception staff couldn't have been more helpful. the Ukranian breakfast was very good. This isn't the Hilton, but you don't pay Hilton prices.

6/10 Okay

Yoav, SC, USA

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Central Location. No Cause for Elation
Express Hotel’s main draw is that it is located near the center of the city and across from the University metro stop (a 5 minute walk). Most moderately-priced hotels are located on the other side of the river or away from town. The hotel has reasonably spacious rooms with a desk, a small television, a small porch and reliable Internet service (for about $1.5 per day). The corridor was lightly dim and had strange odor. The lounge area downstairs was very basic. The staff was courteous, but (in the East European spirit) not over-zealous to provide service. In short, the hotel did not provide many extras except for bottle water, which was left in the room. However, the hotel did provide an excellent, all-you-can-eat breakfast at their restaurant, which is located on the 16th floor and has a nice view of the city. In summary, you will get a moderately nice hotel for a moderate price.