Emerald Hotel

Photo gallery for Emerald Hotel

Featured image
Seasonal outdoor pool, pool umbrellas, pool loungers
Balcony
Balcony
Minibar, desk, blackout curtains, iron/ironing board

Overview of Emerald Hotel

Emerald Hotel

4.5 star property

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
  • Sheets and towels washed at 60°C
13 Gladstone Road,Gisborne 4040, Gisborne, 4040

Explore the area

  • Popular LocationTairawhiti Museum8 min walk
  • Popular LocationGisborne Harbour11 min walk
  • Popular LocationTitirangi Reserve16 min walk
  • AirportGisborne (GIS)7 min drive

Choose dates to view prices

About this area

Gisborne

Located in Gisborne, Emerald Hotel is connected to the convention centre. Gisborne Harbour and Gisborne Wine Centre are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Titirangi Reserve and Kaiti Hill. Discover the area's water adventures with kayaking, windsurfing and sailing nearby, or enjoy the great outdoors with ecotours. Guests appreciate the hotel's central location.

What's nearby

  • Gisborne Wine Centre - 7 min walk
  • Tairawhiti Museum - 8 min walk
  • Toihoukura School of Contemporary Art - 10 min walk
  • Gisborne Harbour - 11 min walk
  • Titirangi Reserve - 16 min walk

Getting around

  • Gisborne (GIS) - 7 min drive

Restaurants

  • Nick's Bistro — 1 min walk
  • PBC Cafe - 2 min walk
  • Ussco - 2 min walk
  • Flagship - 3 min walk
  • Just Thai - 3 min walk

About this property

Emerald Hotel

Luxury hotel connected to the convention centre in Gisborne with free parking
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a coffee shop/café and a spa tub are on-site. All 49 rooms offer free WiFi, minibars and flat-screen TVs with digital channels. Other amenities available to guests include DVD players, room service and separate baths and showers.
Emerald Hotel offers 49 forms of accommodation with DVD players and minibars. Flat-screen televisions come with digital channels. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Hand sanitiser provided
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–9 AM: NZD 22.00 for adults and NZD 15.00 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Seasonal outdoor pool
  • Hot tub

Family friendly

  • DVD player
  • Free cots/infant beds
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • Afrikaans
  • English
  • German

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Separate bath and shower

Entertainment

  • Digital channels
  • DVD player
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express checkout

Special check-in instructions

This property doesn't offer after-hours check-in
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: NZD 22.00 for adults and NZD 15.00 for children (approximately)
  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

The seasonal pool will be open from November to March
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property is rated 4 star plus, and is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 225 out of 540 reviews
5 - Excellent 42%
Rating 4 - Good. 207 out of 540 reviews
4 - Good 38%
Rating 3 - Okay. 75 out of 540 reviews
3 - Okay 14%
Rating 2 - Poor. 27 out of 540 reviews
2 - Poor 5%
Rating 1 - Terrible. 6 out of 540 reviews
1 - Terrible 1%

4.2/5

Cleanliness

4.0/5

Staff & service

3.6/5

Amenities

4.0/5

Property conditions & facilities

2/5 Poor

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive review - Convenient location. Size of rooms. Great shower. Negative review - worn furnishings (similar to a flatting situation), stained carpet, no kitchen area/cutlery/microwave etc., no view, no upgrade available, indifferent/unprofessional staff, overall hotel needs a major cash injection to upgrade/refurbish. Would not stay here again=not worth the $s paid.
Stayed 4 nights in Jan 2022

1/5 Terrible

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
There was a party in the room next door that went well into the early morning hours. With the front desk not being manned overnight and the phone number going to a recording there was nothing that could be done about it. I expect motels not to have staff overnight, but I expect more from a major hotel in a larger town.
Stayed 1 night in Jan 2022

2/5 Poor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Okay stay but other guests ruined it
kept up all night by guests screaming down the hallway and had an 8-hour drive the next day. when security was called it didn't stop the noise. when you pay for quality but get something that you could have gotten at a holiday inn it's just frustrating
Stayed 2 nights in Sep 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good coffee, close to shops, secure parking,
Stayed 1 night in Sep 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Good place to stay apart from the parking is tight
Stayed 2 nights in Sep 2021