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Emerald Hotel

4.5 star property
This eco-certified hotel combines nature-inspired luxury with convention center convenience, offering travelers a sustainable retreat in a prime location.

Choose dates to view prices

Connected to the convention center, Emerald Hotel offers an eco-friendly stay with practical amenities. Guests enjoy a seasonal pool, business center, WiFi, easy luggage storage, a sunlit terrace, and consistently helpful staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Housekeeping
The current price is NZ$192
includes taxes & fees
12 Feb - 13 Feb

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Suite, 1 King Bed

Premium bedding, pillow-top beds, desk, blackout curtains

Standard Suite, 1 King Bed

8.0 out of 10
Very good
(32 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
Pillow-top bed
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, Pool View

Premium bedding, pillow-top beds, desk, blackout curtains

Executive Suite, Pool View

7.6 out of 10
Good
(15 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Blackout curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Suite, River View

Premium bedding, pillow-top beds, desk, blackout curtains

Executive Suite, River View

8.4 out of 10
Very good
(15 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Blackout curtains
Premium bedding
  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite

Premium bedding, pillow-top beds, desk, blackout curtains

Junior Suite

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Apartment

Executive Apartment

Executive Apartment

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Blackout curtains
Premium bedding
  • Sleeps 5
  • 2 Single Beds
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About the area

Located on a river, Emerald Hotel is in Gisborne Central neighbourhood and is connected to the convention centre. Tairawhiti Museum and East Coast Museum of Technology are cultural highlights, and some of the area's activities can be experienced at Longbush Wines and Gisborne Harbour. Gisborne i-SITE Mini Golf and Titirangi Reserve are also worth visiting. Discover the area's water adventures with kayaking, windsurfing and sailing nearby, or enjoy the great outdoors with ecotours.
Visit our Gisborne travel guideOpens in a new window
Map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040

What's nearby

  • Te Tauihu Turanga Whakamana - 1 min walk - 0.0 km
  • Gisborne Wine Centre - 5 min walk - 0.5 km
  • Gisborne Harbour - 6 min walk - 0.6 km
  • Tairawhiti Museum - 8 min walk - 0.7 km
  • Eastwoodhill Arboretum - 17 min walk - 1.5 km

Getting around

  • Gisborne (GIS) - 7 min drive

Restaurants

  • ‪Burger King - ‬10 min walk
  • ‪Columbus - ‬9 min walk
  • ‪Raglan Roast - ‬8 min walk
  • ‪Pbc Cafe - ‬2 min walk
  • ‪Tatapouri Fishing Club - ‬5 min walk

About this property

Emerald Hotel

Luxury hotel located in Gisborne Central
Emerald Hotel provides amenities, such as a terrace and a business centre. Guests can connect to free in-room WiFi.
Other perks include:
  • A seasonal outdoor pool, along with sunloungers and pool umbrellas
  • Free self-parking
  • An electric car charging station, meeting rooms and a front desk safe
  • A lift, smoke-free property and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Emerald Hotel feature perks, such as premium bedding and pillow menus, in addition to amenities, such as free WiFi and air conditioning.
More amenities include:
  • Pillowtop mattresses and free cots/infant beds
  • Bathrooms with separate baths/showers and free toiletries
  • 40-inch flat-screen TVs with digital channels
  • Coffee/tea makers, daily housekeeping and desks

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  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
8.6 out of 10, Excellent, 362 reviews
The price is NZ$172
includes taxes & fees
29 Jan - 30 Jan
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • Seasonal outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • On a river
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open daily from 8:00 AM - 8:30 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from November to March
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Frequently asked questions

Does Emerald Hotel have a pool?

Yes, this property has a seasonal outdoor pool.

How much does it cost to stay at Emerald Hotel?

As of 16 Jan 2026, prices found for a 1-night stay for 2 adults at Emerald Hotel on 12 Feb 2026 start from NZ$192.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Emerald Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Emerald Hotel?

Self-parking is free at this property.

What time is check-in at Emerald Hotel?

Check-in start time: 2:00 PM; check-in end time: 8:00 PM. After-hours check-in is not available.

What time is check-out at Emerald Hotel?

Checkout is at 10 AM.

Where is Emerald Hotel located?

Located in Gisborne Central, this luxury hotel is within a 5-minute walk of Te Tauihu Turanga Whakamana and Longbush Wines. Gisborne Wine Centre and Tairawhiti Museum are also within 10 minutes.

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Reviews

Emerald Hotel Reviews

8.2

Very good

8.4

Cleanliness

9.0

Location

8.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 312 out of 803 reviews
Rating 8 - Good. 287 out of 803 reviews
Rating 6 - Okay. 123 out of 803 reviews
Rating 4 - Poor. 60 out of 803 reviews
Rating 2 - Terrible. 21 out of 803 reviews

Reviews

10/10 Excellent

Jeanean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What is a nice place to stay very easy? Close to all Shops fantastic swimming pool if you’d like to swim clean and tidy. value for money
Stayed 1 night in Dec 2025

10/10 Excellent

nicholas

Liked: Cleanliness, property conditions & facilities
Nice spot, handy to everything
Stayed 1 night in Dec 2025

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, spacious clean room, central.
Stayed 1 night in Nov 2025

10/10 Excellent

Ebony

Liked: Cleanliness, amenities, property conditions & facilities
Quiet and the running water from the pool made it feel like we were far away
Stayed 1 night in Dec 2025

8/10 Good

Richard

Liked: Amenities
Disliked: Cleanliness
First room was not cleaned properly. The second room was a lot better and ideal for me and me whānau. The receptionist was a great help!
Stayed 1 night in Jan 2026

8/10 Good

Niamh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, reasonably priced, very clean and spacious rooms.
Stayed 1 night in Sep 2025

10/10 Excellent

wang

Liked: Cleanliness, amenities, property conditions & facilities
This is my second time staying in the Emerald. Large space as always！Friendly staff as always! One thing to mention, I have left my SM Pad in the room! The friendly staff called me and told me how to arrange a return bag to collect the Pad! The hotel kept my pad safe for a few days until I completed my trip to arrange for the return bag to collect it! Much appreciated!
Stayed 1 night in Dec 2025

6/10 Okay

Tina

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Staff courteous. Room looked nice. One bed I was unsure if it had been made with fresh sheets. Fridge had nit been cleaned out from previous guest. Mismatched crockery and cutlery. Would have expected better for the cost
Stayed 1 night in Jan 2026

10/10 Excellent

Evaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balcony view was AMAZING!! STAFF were friendly..2 bedroom apartment was big enough for my 3 kids & very tidy!!! Thanks Emerald Hotel we will be back!!! ****star rating!!!
Stayed 2 nights in Oct 2025

6/10 Okay

Bryce

Liked: Cleanliness
Disliked: Amenities
Shower leaking onto floor, towels used to mop up but not replaced. No coffee sachets on arrival however replenished after a phone call to advise. Kettle not working but again replaced. Room very tired and in need of a refresh but staff very helpful and polite. Pity no restaurant facilities.
Stayed 2 nights in Dec 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of space in the rooms, great views overlooking the river with a large balcony and huge table, full size bath and huge bathroom with loads of counter space
Stayed 2 nights in Aug 2025

6/10 Okay

Anneliza

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Unfortunately, our stay had several issues. Parking was very poor, and the room was extremely noisy. Not all curtains were present, which affected privacy. There were also belongings left behind from the previous occupants, and the bath was extremely dirty—we had to clean it ourselves, and the cloth turned brown. The plunge still contained half-made coffee from a previous guest. Additionally, the room window would not close due to something being stuck in it, which we had to fix ourselves. On a positive note, the staff were generally friendly, especially the older male porter, who was very helpful and pleasant.
Stayed 4 nights in Dec 2025

10/10 Excellent

Rochelle

Liked: Cleanliness, amenities, property conditions & facilities
Staff are friendly and the service given was top notch. Room was nice and spacious. The view from the room was amazing also
Stayed 1 night in May 2025

10/10 Excellent

ROCHELLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay alway a pleasure rooms are tidy staff are friendly and love the pool
Stayed 1 night in Feb 2025

8/10 Good

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Great location, great views, lovely check in staff. The only thing missing is the teaspoons for your cup of tea!!!
Stayed 1 night in May 2025

10/10 Excellent

Moana

Liked: Cleanliness, staff & service, property conditions & facilities
I was surprised at the size of the rooms—they were very generous. The decor could use an update, but for the price, it was very good. I definitely would stay again and recommend it to others.
Stayed 1 night in May 2025

8/10 Good

Leanne

Liked: Cleanliness, staff & service
A lot cleaner than i thought as read the reviews. I would stay again
Stayed 2 nights in May 2025

8/10 Good

?

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious and the location is good. The staff is friendly.
Stayed 3 nights in Mar 2025

8/10 Good

Taryn

Liked: Cleanliness, property conditions & facilities
Close proximity to Tatapouri restaurant and central to city centre. Enjoyed walk down the street and people watching. City feels safe v
Stayed 2 nights in May 2025

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
The location is great
Stayed 2 nights in Sep 2024

10/10 Excellent

Pou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it - staff was amazing and accomodating for an early check in 10/10
Stayed 2 nights in Dec 2024

10/10 Excellent

Chris

High recommends for who want to stay overnight as the room is spacious n quiet.
Stayed 1 night in Dec 2024

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Friendly and accomodating.
Stayed 3 nights in Apr 2025

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay, friendly service and great view of the river, A
Stayed 2 nights in Mar 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room and a nice restaurant pub next door.
Stayed 4 nights in Jun 2024