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Emerald Hotel

4.5 star property
Luxury hotel connected to the convention centre in Gisborne with free parking

Choose dates to view prices

Connected to the convention center, Emerald Hotel offers an eco-friendly stay with practical amenities. Guests enjoy a seasonal pool, business center, WiFi, easy luggage storage, a sunlit terrace, and consistently helpful staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Business services
The current price is NZ$199
includes taxes & fees
18 Nov - 19 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Suite, 1 King Bed

Premium bedding, pillow-top beds, desk, blackout curtains

Standard Suite, 1 King Bed

7.8 out of 10
Good
(27 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
Pillow-top bed
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, Pool View

Premium bedding, pillow-top beds, desk, blackout curtains

Executive Suite, Pool View

8.0 out of 10
Very good
(13 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Premium bedding
Blackout curtains
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite, River View

Premium bedding, pillow-top beds, desk, blackout curtains

Executive Suite, River View

8.4 out of 10
Very good
(13 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Premium bedding
Blackout curtains
  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Premium bedding, pillow-top beds, desk, blackout curtains

Junior Suite

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Apartment

Executive Apartment

Executive Apartment

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Premium bedding
Blackout curtains
  • Sleeps 5
  • 2 Twin Beds
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About the area

Map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040

What's nearby

  • Gisborne Wine Centre - 5 min walk - 0.5 km
  • Gisborne Harbour - 6 min walk - 0.6 km
  • Tairawhiti Museum - 8 min walk - 0.7 km
  • Te Poho-o-Rawiri Meeting House - 16 min walk - 1.4 km
  • Eastwoodhill Arboretum - 17 min walk - 1.5 km

Getting around

  • Gisborne (GIS) - 7 min drive

Restaurants

  • ‪Burger King - ‬10 min walk
  • ‪Raglan Roast - ‬8 min walk
  • ‪Columbus - ‬9 min walk
  • ‪Subway - ‬14 min walk
  • ‪McDonald's - ‬6 min walk

About this property

Emerald Hotel

Luxury hotel located in Gisborne Central
Emerald Hotel provides amenities, such as a terrace and a business centre. Guests can connect to free in-room WiFi.
Other perks include:
  • A seasonal outdoor pool, along with sunloungers and pool umbrellas
  • Free self-parking
  • An electric car charging station, meeting rooms and luggage storage
  • A lift, smoke-free property and a front desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Emerald Hotel feature perks, such as premium bedding and pillow menus, in addition to amenities, such as free WiFi and air conditioning.
More amenities include:
  • Pillowtop mattresses and free cots/infant beds
  • Bathrooms with separate baths/showers and free toiletries
  • 40-inch flat-screen TVs with digital channels
  • Coffee/tea makers, daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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The price is NZ$156
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • Seasonal outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • On a river
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open daily from 8:00 AM - 8:30 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from November to March
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Frequently asked questions

Does Emerald Hotel have a pool?

Yes, this property has a seasonal outdoor pool.

How much does it cost to stay at Emerald Hotel?

As of 16 Nov 2025, prices found for a 1-night stay for 2 adults at Emerald Hotel on 18 Nov 2025 start from NZ$199.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Emerald Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Emerald Hotel?

Self-parking is free at this property.

What time is check-in at Emerald Hotel?

Check-in start time: 2:00 PM; check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Emerald Hotel?

Checkout is at 10 AM.

Where is Emerald Hotel located?

Located in Gisborne Central, this luxury hotel is within a 5-minute walk of Te Tauihu Turanga Whakamana and Longbush Wines. Gisborne Wine Centre and Tairawhiti Museum are also within 10 minutes.

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Reviews

Emerald Hotel Reviews

8.2

Very good

8.4

Cleanliness

9.0

Location

8.2

Staff & service

7.2

Eco-friendliness

7.8

Property conditions & facilities
Rating 10 - Excellent. 302 out of 773 reviews
Rating 8 - Good. 278 out of 773 reviews
Rating 6 - Okay. 114 out of 773 reviews
Rating 4 - Poor. 58 out of 773 reviews
Rating 2 - Terrible. 21 out of 773 reviews

Reviews

8/10 Good

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOCATION WAS GREAT, WALKING DISTANCE FROM RESTRAUNTS, BARS, SHOPS.
Stayed 1 night in Aug 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of space in the rooms, great views overlooking the river with a large balcony and huge table, full size bath and huge bathroom with loads of counter space
Stayed 2 nights in Aug 2025

10/10 Excellent

Lavinia

Front desk was a bit rowdy when i checked in. Room could do with a bit of spruce up with paint here and there. Over all enjoyed my stay
Stayed 1 night in Aug 2025

10/10 Excellent

Jenn

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you whanau, top notch stay.
Stayed 2 nights in Dec 2024

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the river views. The room was warm even without the heatpump on. Liked that it was central to restaurants and shops. Carparking safe. Only downfall was a smelly odour in the room, heatpump outdoor unit noisy, loud thumps from other rooms and neighbours can easily look into your room from their balcony.
Stayed 1 night in Aug 2025

8/10 Good

?

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious and the location is good. The staff is friendly.
Stayed 3 nights in Mar 2025

10/10 Excellent

Delish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing, thank you for all your efforts and making our stay memorable will definitely be back
Stayed 3 nights in Sep 2024

10/10 Excellent

Althia and Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, cozy, situated in the heart of town, perfect for Christmas or new year! Yes they’ve parking available easy access to our room too.
Stayed 1 night in Dec 2024

4/10 Poor

Janene

Disliked: Staff & service, amenities, property conditions & facilities
Found the staff upon arrival pre occupied and not useful with information. Lack of parking and access to the hotel from the parking areas was not used friendly. Room quite strong smell of cleaning products and caused wheezy chest. Lack of amenities in room - utensils and plates provided but no heating equipment such as a microwave.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jess

Friendly staff, nice clean relaxing environment will definitely be booking a room again
Stayed 1 night in May 2024

10/10 Excellent

Dave

Car park too low for our vehicle
Stayed 2 nights in Jul 2025

8/10 Good

Murray

Room upgrade, street liggt outside was strobing all night. Otherwise good
Stayed 1 night in Apr 2025

6/10 Okay

Martyn

Room had a great view over the river and a good proportioned outside space. Bathroom needs a bit of tlc with shower head being a bit all or nothing.
Stayed 2 nights in Mar 2025

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
The front house people were very friendly and helpful. Great spot and off street parking a bonus.
Stayed 1 night in Mar 2024

10/10 Excellent

Choice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very welcoming and helpful. Suggested a few good places to eat. Convenient and close to loads of stores. Easy parking. Rooms nice and clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Diz

Liked: Cleanliness, staff & service, property conditions & facilities
Did everything a good hotel should do (except feed which was notified before stay) so all good.
Stayed 1 night in Apr 2024

10/10 Excellent

Vicki L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean comfortable bid room. A bigger fridge with a freezer would have been better. Would stay again
Stayed 1 night in Feb 2024

6/10 Okay

kirsty

Liked: Cleanliness, property conditions & facilities
central location, alot of closed up buildings around the area. across the road to police station. good off street parking. clean & tidy, great black out curtains. never someone on reception always have to make a phone call to get someone to come to reception.
Stayed 2 nights in Aug 2024

8/10 Good

Noeline

Liked: Staff & service
It was fine
Stayed 1 night in Aug 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Beautiful big room. Feedback 1. Took ages for shower to warm up and 2. No signal for the T.V. No phone in room to ring reception for help. Little things though which didn't take away much from overall experience. Highly recommend. Big shout out to Brooke the receptionist. Very friendly, courteous and professional.
Stayed 1 night in Jan 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
I think a very nice property, but it’s not in the condition it was last time I stayed. General maintenance is not great and the central courtyard/pool could do with some attention. As could paint etc in the rooms, but very spacious rooms with lovely big balconies in an excellent location means we will be back. Also found Elaine at reception very friendly
Stayed 1 night in Apr 2024

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Miserable stay, lights are broken, air con noisy and bathroom had plumbing issues. It started flooding once using the shower and made it unbearable to stay. We were given another room to stay but again same problems, noisy air con and the bed was broken too. We were charged for two nights even though we only stayed one night since it was that bad we wanted to leave and stay somewhere else. We were promised a refund and they didn't even cooperate with that. I had to always initiate conversation and they have the same excuse its upto the owner who is based in India. A clear breach of Consumer Guarantees Act by this hotel. We stayed February 2025.
Stayed 2 nights in Feb 2025

6/10 Okay

Chris

Room big, noisy (traffic) and bed OK. Check in was a bit of a shambles. While sleeping late afternoon/early evening someone turned up in the room. Turns out they had just checked in and had been given my room.
Stayed 1 night in Mar 2023

4/10 Poor

Stella

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had no room key as the machine was broken. Had to use staff master to get into car park and room. Staff were fantastic and helpful. But had to follow us around to let in. We had a key and then the next morning after leaving, room was cleaned and then on our return did not work again! so had staff to let us in, not there fault but felt like prisoners in the hotel and inconvenience to them. Put a real dampner on our trip away and felt we should have received compensation!!!
Stayed 2 nights in Feb 2023

8/10 Good

John

Liked: Staff & service
Upon arrival, we had to wait nearly 20 min to check-in. We rang the hotel to find the on-duty receptionist, was away doing house keeping duties knbthe 2nd floor then went to freshen up before coming down which I understood. Rooms,, The 1st room, carpet not vacuumed properly, the net curtains are dirty, the window latches are broken, tv remote had flat batteries, dirty utensils and glassware and the carpet at the entrance to the bathroom was very wet. As a result, with no hesitation, the staff offered us another room. 2nd room. Cleaner net curtains but rips and tears, main curtains to big and heavy (full length, ceiling to floor, huge) to draw, window latches broken (one window was locked), dirty utensils and glassware again and the drainage in the bath was too slow, trying to shower, the bath filled quicker than it drained away, quite disgusting to be honest. The staff are very friendly and courteous.
Stayed 1 night in Dec 2024