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Emerald Hotel

Photo gallery for Emerald Hotel

Featured image
Seasonal outdoor pool, pool umbrellas, pool loungers
Balcony
Balcony
Minibar, desk, blackout curtains, iron/ironing board

Overview of Emerald Hotel

Emerald Hotel

4.5 out of 5

4.2/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
  • Sheets and towels washed at 60°C
13 Gladstone Road,Gisborne 4040, Gisborne, 4040

Explore the area

  • Popular LocationTairawhiti Museum8 min walk
  • Popular LocationGisborne Harbour11 min walk
  • Popular LocationTe Poho-o-Rawiri Meeting House16 min walk
  • AirportGisborne (GIS)7 min drive

Choose dates to view prices

About this area

Gisborne

Located in Gisborne, Emerald Hotel is connected to the convention centre. Gisborne Harbour and Gisborne Wine Centre are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Kaiti Hill and Midway Beach. Discover the area's water adventures with kayaking, windsurfing and sailing nearby, or enjoy the great outdoors with ecotours. Guests appreciate the hotel's central location.

What's nearby

  • Gisborne Wine Centre - 7 min walk
  • Tairawhiti Museum - 8 min walk
  • Toihoukura School of Contemporary Art - 10 min walk
  • Gisborne Harbour - 11 min walk
  • Te Poho-o-Rawiri Meeting House - 16 min walk

Getting around

  • Gisborne (GIS) - 7 min drive

Restaurants

  • Nick's Bistro — 1 min walk
  • PBC Cafe - 2 min walk
  • Ussco - 2 min walk
  • Flagship Eatery - 3 min walk
  • Just Thai - 3 min walk

About this property

Emerald Hotel

Luxury hotel connected to the convention centre in Gisborne with free parking
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/café, a spa tub and a seasonal outdoor pool. All 49 rooms offer free WiFi, minibars and flat-screen TVs with digital channels. Other amenities available to guests include DVD players, room service and separate baths and showers.
Emerald Hotel offers 49 forms of accommodation with DVD players and minibars. Flat-screen televisions come with digital channels. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–9 AM: NZD 22.00 for adults and NZD 15.00 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Seasonal outdoor pool
  • Hot tub

Family friendly

  • DVD player
  • Free cots/infant beds
  • Seasonal outdoor pool

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • Afrikaans
  • English
  • German

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Pool sunloungers
  • Pool umbrellas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower

Entertainment

  • Digital channels
  • DVD player
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: NZD 22.00 for adults and NZD 15.00 for children (approximately)
  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

The seasonal pool will be open from November to March
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property is rated 4 star plus, and is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 222 out of 530 reviews
5 - Excellent 42%
Rating 4 - Good. 205 out of 530 reviews
4 - Good 39%
Rating 3 - Okay. 75 out of 530 reviews
3 - Okay 14%
Rating 2 - Poor. 23 out of 530 reviews
2 - Poor 4%
Rating 1 - Terrible. 5 out of 530 reviews
1 - Terrible 1%

4.2/5

Cleanliness

4.1/5

Staff & service

3.6/5

Amenities

4.0/5

Property conditions & facilities

1/5 Terrible

Travelled with partner
Disliked: Amenities, property conditions & facilities
At first i was ok about the marks on carpet, wierd 2nd double bed in the middle of the sitting area, the no bathrobes like advertised no bath or even kitchenette. The phone in the room didnt work niether did the internet. What made me "check out" at 3.30am was even with the extremly noisy heatpump on heat, high fan and turned on to thier "30" (governed obviously) we still couldnt get warm 1 sheet 1 thin duvet and a bed spread no spare pillows, or blankets. Rang reception he did NOT care. He would not tell me how to check out. I did not recieve a confirmation email 48 hours before our booking with how to check in which i was absolutely fine with when i spoke to this lovely lady this am, not happy with the staff member this morning extremly rude person. Why would i want to come back at 7am to check out? when im unhappy and freezing cold there less than 4 hours earlier even after getting out of a hot shower? He finally told me i could leave the card in the room and go home. What a happy 38th birthday and 6 month quiting smoking and 20th anniversay of my partner and I. For one of the Executive rooms i expected a lot more. I was trying to keep my tourism local because of covid and our hospo and hotel industry asked us to, thanks to them im in my electric blanket (it didnt even have one on the bed that you could see the tv from 2 singles pushed together) warm and about to go to sleep. Wont be going back again
Stayed 1 night in Sep 2021

3/5 Okay

Travelled with family
Disliked: Amenities
It was nice but alittle smelly like room wasn’t aired out
Stayed 2 nights in Aug 2021

4/5 Good

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Jul 2021

3/5 Okay

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location to the town area
Stayed 1 night in Jun 2021

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service
The shower amenity poor, water, when shower used, spills across nearly the entire bathroom floor. Design of shower is the issue.
Stayed 1 night in May 2021