Breakfast, lunch, dinner served; international cuisine
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Reviews of The Westin Kuala Lumpur

5 out of 5
The Westin Kuala Lumpur
199, Jalan Bukit Bintang, Kuala Lumpur

Reviews

8.6

Excellent

Rating 10 - Excellent. 489 out of 1000 reviews" "
Rating 8 - Good. 353 out of 1000 reviews" "
Rating 6 - Okay. 88 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Graham, Farnham

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It's a great place to stay for business or leisure, with plenty of eating and shopping on your doorstep. The staff were very nice.
Stayed 3 nights in May 2024
Response from The Westin Kuala Lumpur on 23 May 2024
Dear Graham, thank you very much for taking the time to share your feedback with us. We are pleased that you enjoyed your stay and found our prime location ideal for your visit. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

8/10 Good

Dan

Stayed 1 night in Apr 2024
Response from The Westin Kuala Lumpur on 23 May 2024
Dear Dan, thank you very much for taking the time to share your feedback with us. We are pleased that you enjoyed your stay here with us. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

10/10 Excellent

Alice, Cardigan Village

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived to the moment we left our experience was 10/10. The staffwe exceptional, the property stunning and facilities surpassed expectation. The Westin is an oasis in the middle of a concrete jungle. Its pool area is sunken and surrounded by beautiful trees and walkways. The water feature cuts most of the outside noise so you are able to relax. The beds are luxurious as is the linen. Rooms are spotless and beautifully appointed. We certainly could not fault the property and looking forward to staying afain. Thank you all management and staff for looking after us so well.
Stayed 4 nights in Mar 2024
Response from The Westin Kuala Lumpur on 4 Apr 2024
Dear Alice, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. Nothing pleases us more than to read that our guests enjoyed their Westin experience. We are delighted that you enjoyed your stay here with us. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

10/10 Excellent

Sengkang

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very efficient and honest staffs
Stayed 1 night in Mar 2024
Response from The Westin Kuala Lumpur on 12 Apr 2024
Dear Sengkang, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. Nothing pleases us more than to read that our guests enjoyed their Westin experience. We are proud to learn our associates were able to elevate your stay experience with us with their warm hospitality. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

8/10 Good

Prithi Narayan

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from The Westin Kuala Lumpur on 20 Mar 2024
Dear Prithi Narayan, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. Nothing pleases us more than to read that our guests enjoyed their Westin experience. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

10/10 Excellent

stephen, Bartlett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great downtown property. Easy walking to restaurants, shopping and twin towers. Nice restaurants and bars in hotel. 443 and ferria were our favorites. Friendly friendly staff. Highly recommended!
Stayed 7 nights in Feb 2024
Response from The Westin Kuala Lumpur on 1 Mar 2024
Dear stephen, thank you very much for taking the time to share your feedback with us. We are pleased that you enjoyed your stay and found our prime location ideal for your visit. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

10/10 Excellent

Kohila

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was able to make special arrangements specific to our needs. And the staffs were very friendly and accommodating. Pleasant stay! Hope to return again! 😁🙏
Stayed 3 nights in Feb 2024
Response from The Westin Kuala Lumpur on 27 Feb 2024
Dear Kohila, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. Nothing pleases us more than to read that our guests enjoyed their Westin experience. We are proud to learn our associates were able to elevate your stay experience with us with their warm hospitality. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

8/10 Good

Hui Zhi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The plumbing is very loud for the shower, which drowns out the volume from the TV.
Stayed 2 nights in Jan 2024
Response from The Westin Kuala Lumpur on 2 Feb 2024
Dear Hui Zhi, thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback as it helps us understand areas where we can improve and enhance our guests' experience. Please accept our sincerest apology for the unpleasant experience that you have encountered during your stay with us and be rest assured that your feedback has been forwarded to the relevant department for rectification. We hope that despite the let-down, we would be given another opportunity to better serve you in the future. Be Well, The Westin Kuala Lumpur

6/10 Okay

Yew Wah Michael

Stayed 3 nights in Jan 2024
Response from The Westin Kuala Lumpur on 26 Mar 2024
Dear Yew Wah Michael, thank you very much for taking the time to share your feedback with us. We hope you enjoyed your stay with us and we hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

10/10 Excellent

Eric Tan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from The Westin Kuala Lumpur on 18 Jan 2024
Dear Eric Tan, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. Nothing pleases us more than to read that our guests enjoyed their Westin experience. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

8/10 Good

seema

Liked: Staff & service, amenities, property conditions & facilities
The bathroom needs to be updated. Very dirty bathroom tiles and room lighting was too low. There was no socket plug in the bathroom.
Stayed 2 nights in Jan 2024
Response from The Westin Kuala Lumpur on 18 Jan 2024
Dear seema, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. Please accept our sincerest apology for the unpleasant experience that you have encountered during your stay with us. Be rest assured that your feedback has been forwarded to the relevant department for rectification. We hope we would be given another opportunity to better serve you in the future. Be Well, The Westin Kuala Lumpur

8/10 Good

Raidha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Amazing place specially they have smoking rooms which rare in kl
Stayed 3 nights in Dec 2023
Response from The Westin Kuala Lumpur on 18 Jan 2024
Dear Raidha, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. Nothing pleases us more than to read that our guests enjoyed their Westin experience. We are deloghted that you enjoyed your stay here with us and we hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

6/10 Okay

Edmond

Travelled with family
Disliked: Property conditions & facilities
Unfortunately, for a 5 stars hotel, it did not live up to that standard for our stay. From the day of check-in, the room was not available until after 3pm check in time, as it was not ready. Then the extra bed that we ordered was not there so we had to chase it up 3 times before they found one. Then the shower head felt during the first use and luckily no serious injury. Finally, the room feel aged and not the freshness you expect for a 5 stars hotel. I do want to say given the above, credit should be given to the staff to want to fix these issues ASAP, but the feedback and rating is given based on my experience.
Stayed 6 nights in Dec 2023

6/10 Okay

Abdulrahman

Travelled with family
Liked: Staff & service
تحربه للدوله سيئه
The treatment is bad compared to my travels around the world to Europe and East Asia.. The worst treatment of Malaysians with Arabs And tourism The first time for me in Malaysian and the last not friendly اسوء تعامل التعالم الماليزي اسوء الفنادق فتادق ماليزيا لا انصح بالسفر لها وايضا تعامل الموظفين جداً سيء مع العرب والسواح شي كريه لا انصح للذهاب لهذه الدوله اول زياده والاخير
Stayed 1 night in Jan 2024

8/10 Good

Abdulrahman

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Amazing views
All over it’s ok But the air conditioner not good Same problem they solve so not big deal
Stayed 2 nights in Dec 2023
Response from The Westin Kuala Lumpur on 17 Jan 2024
Dear Abdulrahman, thank you very much for taking the time to share your feedback with us. Lumpur. Nothing pleases us more than to learn that our guests enjoyed their Westin experience. We extend our sincerest apologies for the inconvenience you encountered with the air conditioner during your stay and please be rest assured that your feedback has been forwarded to the relevant department for rectification. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Not so five star hotel
This is my 4th time staying at Westin but my experience this time was not as satisfactory as before. On the day of check in, I noticed that the tissue box in the toilet was empty. Also, there is only one tea spoon instead of the usual two. I called to make a request and waited for an hour but no one deliver it to us. Make another call and waited for another hour, still nothing happen. By then, we decided to go for our dinner. By the time we are back, still no sign of the things being delivered to us, so make another call and they said it was delivered! I insisted that nothing was sent over and invite them to come to the room to check, and finally, they sent someone to have it delivered to us. Next, the shower area is leaking, resulted in water flowing out of the shower area to the common area in the toilet.
Stayed 4 nights in Dec 2023
Response from The Westin Kuala Lumpur on 18 Jan 2024
Dear Sir/Madam, thank you very much for taking the time to share your feedback with us. We deeply regret that your experience did not meet the high standards we strive to deliver. Please accept our sincerest apology for the unpleasant experience that you have encountered during your stay with us and please be rest assured that your feedback has been forwarded to the relevant department for rectification. It is our hope that despite the let-down, we would be given another opportunity to better serve you in the future. Be Well, The Westin Kuala Lumpur

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The Westin Kuala Lumpur on 17 Jan 2024
Dear Michael, thank you very much for taking the time to share your feedback with us. Nothing pleases us more than to read that our guests enjoyed their Westin experience. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was ok..near to pavilion. the traffic can be terrible.
Stayed 4 nights in Dec 2023
Response from The Westin Kuala Lumpur on 17 Jan 2024
Dear Sir/Madam, thank you very much for taking the time to share your feedback with us. We are pleased that you found our prime location ideal for your visit. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

10/10 Excellent

Michelle

Liked: Property conditions & facilities
Stayed 5 nights in Dec 2023
Response from The Westin Kuala Lumpur on 18 Jan 2024
Dear Michelle, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. Nothing pleases us more than to read that our guests enjoyed their Westin experience. We hope to see you again on your next visit!Be Well, The Westin Kuala Lumpur

8/10 Good

Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has a proper club lounge that serves a good spread and it’s staff are attentive. But the property is rather old and its age is visible. The residence is and spacious but rather old. Gym is good. But the floor is blackish - which I assume is normal for most gyms
Stayed 2 nights in Dec 2023
Response from The Westin Kuala Lumpur on 18 Jan 2024
Dear Irene, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. We are pleased that you enjoyed your stay and found our prime location ideal for your visit. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

8/10 Good

Saedah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from The Westin Kuala Lumpur on 18 Jan 2024
Dear Saedah, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. Nothing pleases us more than to read that our guests enjoyed their Westin experience. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

10/10 Excellent

Sorayya, Kent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very convenient
Stayed 4 nights in Dec 2023
Response from The Westin Kuala Lumpur on 18 Dec 2023
Dear Sorayya, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. We are pleased that you enjoyed your stay here with us and we truly look forward to welcoming you back in the near future. Be Well, The Westin Kuala Lumpur

10/10 Excellent

Joseph

Stayed 4 nights in Dec 2023
Response from The Westin Kuala Lumpur on 12 Dec 2023
Dear Joseph, thank you for your review. We hope you have enjoyed your stay with us. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

6/10 Okay

Akram

Liked: Cleanliness, staff & service, amenities
Property is very conveniently located, except restaurants and bar staff was not accommodated and acknowledged.
Stayed 3 nights in Dec 2023
Response from The Westin Kuala Lumpur on 12 Dec 2023
Dear Akram, thank you very much for taking the time to share your feedback with us. We are pleased that you found our prime location ideal for your visit. We hope to see you again! Be Well, The Westin Kuala Lumpur

10/10 Excellent

Hai Hoe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well kept and feels a proper 5 star hotel. Only thing is that the condition is a bit dated given that it’s a rather old hotel. It is in a wonderful location, just opposite the Pavillon Mall.
Stayed 2 nights in Nov 2023
Response from The Westin Kuala Lumpur on 12 Dec 2023
Dear Hai Hoe, thank you very much for taking the time to share your feedback with us. We are pleased that you enjoyed your stay and found our prime location ideal for your visit. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

10/10 Excellent

Wei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in central Kuala Lumpur and closed to all shops and restaurants, very convenient to get around and the staffs are very friendly and helpful.
Stayed 3 nights in Nov 2023
Response from The Westin Kuala Lumpur on 12 Dec 2023
Dear Wei, thank you very much for taking the time to share your feedback with us. We are pleased that you enjoyed your stay and found our prime location ideal for your visit. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

8/10 Good

Pushpavaly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from The Westin Kuala Lumpur on 27 Nov 2023
Dear Pushpavaly, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing services and location. The staff are very accommodating and friendly. The hotel is just opposite Pavilion and other shopping malls. Spacious room and bathroom with bathtub. I would totally recommend this hotel.
Stayed 2 nights in Nov 2023
Response from The Westin Kuala Lumpur on 17 Nov 2023
Dear Julie, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. Nothing pleases us more than to read that our guests enjoyed their Westin experience.We are proud to learn our associates were able to elevate your stay experience with us with their warm hospitality. Once again, thank you very much for the lovely feedback, and we truly look forward to welcoming you back to The Westin Kuala Lumpur. Be Well, The Westin Kuala Lumpur

10/10 Excellent

Jeevan

Stayed 2 nights in Nov 2023
Response from The Westin Kuala Lumpur on 17 Nov 2023
Dear Jeevan, thank you very much for taking the time to share your feedback with us. We are pleased that you enjoyed your stay and we hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from The Westin Kuala Lumpur on 23 Oct 2023
Dear Robert, thank you so much for your fantastic 10/10 review! We are absolutely thrilled to hear that you had such a wonderful experience during your stay with us. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location, lots of variety at breakfast, very nice staff
Stayed 3 nights in Oct 2023
Response from The Westin Kuala Lumpur on 23 Oct 2023
Dear Sir/Madam, thank you very much for taking the time to share your feedback with us. We are pleased that you enjoyed your stay and found our prime location ideal for your visit. We look forward to the opportunity to welcome you back on your next visit.Be Well, The Westin Kuala Lumpur

8/10 Good

Renaud

Liked: Staff & service
Stayed 3 nights in Oct 2023
Response from The Westin Kuala Lumpur on 23 Oct 2023
Dear Renaud, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. We hope you have enjoyed your stay with us. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

2/10 Terrible

Nanami

Stayed 1 night in Oct 2023
Response from The Westin Kuala Lumpur on 17 Nov 2023
Dear Nanami, thank you very much for taking the time in sharing your experience with us. Please accept our sincerest apology for any unpleasant experience that you may have encountered during your stay. We hope we would be given another opportunity to better serve you in the future. Be Well, The Westin Kuala Lumpur

6/10 Okay

HSU CHENG

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location is great. Breakfast is great. Room is a bit dated.
Stayed 2 nights in Oct 2023
Response from The Westin Kuala Lumpur on 19 Oct 2023
Dear HSU CHENG, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. We are pleased to hear that you enjoyed our great location and breakfast buffet spread.We appreciate your feedback regarding the room, and we are continuously working on improvements, and your comments will certainly help us in our ongoing efforts to enhance our guests' experiences.We hope to have the opportunity to welcome you back in the future. Be Well, The Westin Kuala Lumpur

4/10 Poor

Del

Disliked: Cleanliness, property conditions & facilities
Pillow uncomfortable. Towel with brown stain
Stayed 3 nights in Oct 2023
Response from The Westin Kuala Lumpur on 19 Oct 2023
Dear Del, thank you very much for taking the time to share your feedback with us. Please accept our sincerest apology for the unpleasant experience that you have encountered during your stay with us and please be rest assured that your feedback has been forwarded to the relevant department for rectification. We hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.Be Well, The Westin Kuala Lumpur

8/10 Good

Nyok Siong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay in the hotel.
Stayed 1 night in Oct 2023
Response from The Westin Kuala Lumpur on 19 Oct 2023
Dear Nyok Siong, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. Nothing pleases us more than to learn that our guests enjoyed their Westin experience. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from The Westin Kuala Lumpur on 2 Oct 2023
Dear Alistair, thank you so much for your outstanding rating of 5 out of 5! Nothing pleases us more than to read that our guests enjoyed their Westin experience. We hope to welcome you back soon for another memorable stay.

10/10 Excellent

Thara Rubini

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from The Westin Kuala Lumpur on 18 Sept 2023
Dear Thara Rubini, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. Nothing pleases us more than to read that our guests enjoyed their Westin experience. We truly look forward to welcoming you back to The Westin Kuala Lumpur. Be Well, The Westin Kuala Lumpur

10/10 Excellent

Nedumaran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Aug 2023
Response from The Westin Kuala Lumpur on 18 Sept 2023
Dear Nedumaran, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. Nothing pleases us more than to read that our guests enjoyed their Westin experience. We truly look forward to welcoming you back to The Westin Kuala Lumpur.

8/10 Good

Seng choon

Stayed 3 nights in Sep 2023
Response from The Westin Kuala Lumpur on 5 Oct 2023
Dear Seng Choon, thank you very much for taking the time to share your feedback with us. Nothing pleases us more than to read that our guests enjoyed their Westin experience. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

10/10 Excellent

Lai Leng

Stayed 1 night in Sep 2023
Response from The Westin Kuala Lumpur on 18 Sept 2023
Dear Lai Leng, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. Nothing pleases us more than to read that our guests enjoyed their Westin experience. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

10/10 Excellent

Serene

Liked: Cleanliness, property conditions & facilities
Hotel is located at a fantastic area. It’s clean and the staff are friendly and helpful. Will stay here again!
Stayed 6 nights in Sep 2023
Response from The Westin Kuala Lumpur on 11 Sept 2023
Dear Serene, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. We're delighted to hear that you enjoyed our fantastic location, found our hotel clean, and appreciated the friendliness and helpfulness of our staff. We look forward to welcoming you back for another enjoyable stay in the future. Safe travels!Be Well,The Westin Kuala Lumpur

2/10 Terrible

Genri

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from The Westin Kuala Lumpur on 5 Oct 2023
Dear Genri, thank you for your recent stay with us, and for taking the time to provide feedback. We are truly sorry to see that your experience did not meet your expectations. It is our hope that despite the let-down, we would be given another opportunity to better serve you in the future. Be Well, The Westin Kuala Lumpur

8/10 Good

Darron

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from The Westin Kuala Lumpur on 18 Sept 2023
Dear Darron, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

4/10 Poor

Yip

Business traveller
Disliked: Staff & service, property conditions & facilities
Poor service, make up room never replenish tissue & toilet roll. Toilet flushing cistern spoilt on & off, water kept running waste water. Club room but no chance to use complimentary meeting room (only 2 rooms)
Stayed 3 nights in Aug 2023
Response from The Westin Kuala Lumpur on 11 Sept 2023
Dear Yip, thank you for sharing your feedback with us. We apologise for the inconvenience you experienced during your stay. Your comments about the service and room issues have been noted, and we are taking steps to address these matters to ensure they don't happen again in the future. We appreciate your input, and it is our hope that despite the let-down, we would be given another opportunity to better serve you in the future. Be Well, The Westin Kuala Lumpur

2/10 Terrible

Muhammad Usman Ali

Disliked: Property conditions & facilities, room comfort
Worst experience ever
They will deduct your money even if you dont want to stay. Untidy bathrooms. The bellboy stopped us from taking pictures.
Stayed 11 nights in Jul 2023

8/10 Good

Graeme

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
University Assessment
3 day stay to view the area's Universities and facilities.
Stayed 3 nights in Jul 2023
Response from The Westin Kuala Lumpur on 11 Sept 2023
Dear Graeme, thank you for choosing to stay at The Westin Kuala Lumpur. We hope you had a pleasant stay with us and we hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

8/10 Good

Chheng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very. Closed to lots of shops
Stayed 2 nights in Jul 2023
Response from The Westin Kuala Lumpur on 21 Aug 2023
Dear Chheng, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. We are pleased that you enjoyed your stay and found our prime location ideal for your visit. We hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur

2/10 Terrible

Thu Kuang Jeffrey

Stayed 2 nights in Jul 2023

10/10 Excellent

Bin Saad Mohamed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great Access
Stayed 2 nights in Jul 2023
Response from The Westin Kuala Lumpur on 21 Aug 2023
Dear Bin Saad Mohamed, thank you very much for taking the time in sharing your experience with us at The Westin Kuala Lumpur. We are pleased to read that you had a wonderful stay and we hope to see you again on your next visit. Be Well, The Westin Kuala Lumpur