Premier Suite Room (King Bed)
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Reviews of Pacific Regency Hotel Suites

4.5 out of 5
Pacific Regency Hotel Suites
KH Tower, Jalan Punchak, Off Jalan P. Ramlee, Kuala Lumpur

Reviews

7.6

Good

Rating 10 - Excellent. 299 out of 1000 reviews" "
Rating 8 - Good. 384 out of 1000 reviews" "
Rating 6 - Okay. 179 out of 1000 reviews" "
Rating 4 - Poor. 79 out of 1000 reviews" "
Rating 2 - Terrible. 59 out of 1000 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great
Stayed 2 nights in Feb 2023

4/10 Poor

Clark

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Clark marshall
one of the english tv stations not working. hard to access the pool if your got mobility problems.guy on reception not helpful. 3/5 stars didn't enjoy my stay.
Stayed 6 nights in Dec 2022

8/10 Good

Surayah

Stayed 2 nights in Dec 2022

2/10 Terrible

Emily

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room wasn’t ready until 6pm when checkin time is 3pm. When we finally got into the room it clearly had not been cleaned properly, hairs and dirt / dust everywhere. Wouldn’t recommend staying here.
Stayed 1 night in Dec 2022

2/10 Terrible

J-Sun

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Please dont list this as 5star, it does not come close to 4 star Mechanical issues, room rings and whistles Windows are dirty Staff is not responsive
Stayed 2 nights in Sep 2022

6/10 Okay

KWAN HA

Business traveller
Liked: Amenities, property conditions & facilities
- Description it claims the hotel have laundrette but it did not in operation, when enquiries to front desk they not even able to provide suggestion for where is the nearest laundrette. - The room have some noise from water pipe leakage, I reported to front desk for 3 times but there have no action from the operator. Will not be my choice for next trip to KL.
Stayed 7 nights in Jul 2022

10/10 Excellent

Mohd Fauzi

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2020
Response from MARCOM on 27 Mar 2020
Thank you for staying with us.

2/10 Terrible

ORSON Campbell

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse Experience Ever
I use Hotel.com for most of my business trip and I think it is really convenient, but I have never written a review before because most of the hotel that I stay in are nice. Pacific Regency must be the worse hotel that I ever stay in the issues are as below: 1. the web site did not say the out door pool is under maintenance and they should remove from the feature list and the pictures ( since the only look forward thing is that) 2. During the check in I was ask to pay cash for RM40 for a tourist tax ( was not that much) but why not just include it in the payment. Also I was not charged during my stay of The Majestic Hotel. 3. The non-stop music from the 9th floor Kareoke room does not stop until 4.30am 4. The duty manager saw me and try to explain issues 2 and 3 to me but did you ask if I am free to talk ? just said" hey you stay in xxxx room right and ......." also try to argue with me and claim that duty tax is same in every hotel, I stayed in KL for 8 night and with 2 different hotel I am pretty sure I paid or not at previous hotel and I do not need you to question me on it. 5. Non stop dropping noise coming from top of the toilet
Stayed 4 nights in Feb 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities
I stayed in Superior Suite Room and the bed sheet is super dirty. Called the housekeeping for thousand times request to change it but till the end no one appear and they just ignore it. I am super disappointing and definitely would not recommend this hotel to my client as I am a travel consultant.
Stayed 1 night in Feb 2020
Response from MARCOM on 28 Feb 2020
We would like to take this opportunity to apologise for not meeting your expectations and noted on the issue that was raised. We would appreciate if you could send us your name, date of stay/incident and email so that we can clarify the situation. Thank you once again for your feedback.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Showers not working properly. Bathroom sink was clogged
Stayed 8 nights in Feb 2020
Response from MARCOM on 24 Feb 2020
Thank you for staying with us and we have taken note on your comment for immediate rectification.

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from MARCOM on 20 Jan 2020
Thank you for staying with us and hope to welcome you back.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Can stay if you are going to be outside most day
We stayed here for 3 nights. We did not try their restaurant and laundry facilities. Cons: As soon you enter the property, you can see this property is run down. Check-in time is a bit odd (3 pm) compared to the average times in other hotels (2 pm). Stains on the carpet, sofa, bedsheet. Property located on a bit of steep hill if you are walking. The swimming pool looks like not maintained well. Pros: Big room and bathroom, AC and hot water working good, comfortable bed, just next to KL tower (that's the reason for our stay), view of KL tower is very nearby from their top floor.
Stayed 3 nights in Dec 2019
Response from MARCOM on 8 Jan 2020
Thank you for staying with us and we hope to welcome you back again soon.

8/10 Good

Mohd Thaib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall was very good
Good place to stay.... Will come back again.
Stayed 2 nights in Dec 2019
Response from MARCOM on 24 Dec 2019
Thank you for staying with us and hope to welcome you back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious room, great location, near to LC Tower and Petronas twin towers
Stayed 5 nights in Oct 2019
Response from MARCOM on 4 Nov 2019
Thank you for your kind comment!

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019
Response from MARCOM on 4 Nov 2019
Thank you for staying with us.

10/10 Excellent

Aminuddin, Seng Kang, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area. Location wise need to walk out a bit. Overall, fancy.
Stayed 3 nights in Oct 2019
Response from MARCOM on 4 Nov 2019
Thank you for staying with us.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent behaviour and service. prompt response. good room space
Stayed 5 nights in Oct 2019
Response from MARCOM on 4 Nov 2019
Thank you for staying with us.

8/10 Good

Bibiana

Liked: Cleanliness, staff & service, room comfort
Good location, superb staff
The staff at the reception and concierge was amazing: they made all efforts to please guests. Always nice, always smiling. Beyond all expectations. Excellent location - within walking distance to many sights. GoKL bus is near. Very outdated furniture and feeling. Needs refurbishment. Water/toilet had to be fixed - but staff helped immediately and solved the problem. Premier Executive rooms are nice. Those floors are also nice. Neighbouring high buildings block the view, you have to look at walls. City view rooms are good. Simple glass windows make rooms noisy if looking on aircon machines of neighbouring buildings. Very basic breakfast (no real selection for European continental) but it is cheap and the staff is very nice and helpful. Pool area has superb view. It is rather a bar than a recreational area. In general: very good value for the money with very nice staff.
Stayed 2 nights in Oct 2019
Response from MARCOM on 4 Nov 2019
Thank you for staying with us.

6/10 Okay

Verified traveller

I have been before, hotel only average, location is good . Price mach the standard, lobby small and crowded, View from 33 floor is good. staff is helpful , food is average.
Stayed 2 nights in Oct 2019
Response from MARCOM on 4 Nov 2019
Thank you for staying with us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying here with my fiance. Most of all enjoyed the bathtub and the view, thats why we always book this hotel when we are in KL. Easy to walk around as everything is nearby. Staffs are friendly and welcoming. Hotel in room dining menu is good and food is in big portions. Lovely hotel!
Stayed 3 nights in Oct 2019
Response from MARCOM on 17 Oct 2019
Thank you for sharing your fantastic review of our hotel. We are glad to know that you had a wonderful stay and enjoyed our great people, great service and great location. I am conveying your compliments to our team. See you soon for another enjoyable hotel experience!

8/10 Good

Humphrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inside hotel was decent, older building well kept with steep driveway on hotel main entrance which is 7th floor by elevator. There is constant flow of office cars parking. The building entrance is on the back of hotel. Al this took some getting used to. The valet - transport is an outside vendor with outrageous pricing. Walk down and get a taxi.
Stayed 2 nights in Oct 2019
Response from MARCOM on 11 Oct 2019
• Thank you for your comments regarding your recent stay at the Pacific Regency Hotel Suites. It is always a pleasure to receive feedback. Please be assured that your comments will be shared with the team as an avenue for improvements. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more pleasant experience.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place looks tired....ten years ago it would have been nice. Zero upkeep.
Stayed 4 nights in Sep 2019
Response from MARCOM on 30 Sept 2019
We truly value your opinion and your comments have been communicated to all team members to ensure that we continue to refine our guest experience.

6/10 Okay

Gary

Stayed 2 nights in Sep 2019
Response from MARCOM on 17 Sept 2019
Thank you for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Sep 2019
Response from MARCOM on 10 Sept 2019
Thank you for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2019
Response from MARCOM on 4 Sept 2019
Thank you for staying with us.

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from MARCOM on 6 Aug 2019
Thank you for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfortable stay, although there are some wear and tear areas due to the age of the hotel, but super clean and well-maintained for the age!
Stayed 2 nights in Jul 2019
Response from MARCOM on 23 Jul 2019
Thank you for staying with us and we hope to welcome you back to Kuala Lumpur soon!

4/10 Poor

Ahmad Raffie, Pekan, pahang

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad stay for non smokers
At first I got a room smell cigarette smoke, changed to new one. Although it was a non smoking room but how came it smell so hard. Another the room was dusty and have food stain on the floor. I got too tired to changed the room so I stay although having allergy with dust. I try the swiming pool however I am really upset because in changing room the staff smoke there... so I decide that it. I will never choose this place again if no improvement in future. The good thing only the front desk are friendly and the waiters at cafe are very nice.
Stayed 2 nights in Jul 2019
Response from MARCOM on 23 Jul 2019
Thank you for choosing to stay with us. We are a non-smoking hotel. The problem you mentioned with odour issue have been addressed to the senior management team for rectification. We hope we will be able to welcome you back for a more pleasant stay experience.

8/10 Good

Hoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from MARCOM on 23 Jul 2019
Thank you for staying with us.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2019
Response from MARCOM on 1 Jul 2019
Thank you and hope to welcome you back.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love it the place is so beautiful and quiet and the staff are very helpful with the quest
Stayed 5 nights in Jun 2019
Response from MARCOM on 25 Jun 2019
Thank you for your comment and we hope to welcome you back soon!

10/10 Excellent

MIG

Travelled with family
Liked: Staff & service, amenities
Positive: Location very good, friendly staff. Negative: Old and mediocre room cleanliness
Stayed 1 night in Jun 2019
Response from MARCOM on 12 Jun 2019
Thank you for the kind comment and we hope to welcome you back!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was up to our satisfaction
Stayed 2 nights in May 2019
Response from MARCOM on 23 May 2019
Thank you so much for staying with us and we hope to welcome you back soon!

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the price paid
The hotel is very centralised and convenient to travel to shopping Malls. There is a still smell when u enter the room. Right below the hotel there is a 7-11 which makes it convenient.
Stayed 2 nights in May 2019
Response from MARCOM on 23 May 2019
Thank you so much for staying with us and we hope to welcome you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from MARCOM on 5 Apr 2019
Thank you for sharing your fantastic review of our hotel.

10/10 Excellent

Inderpal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from MARCOM on 1 Apr 2019
Thank you so much for staying with us.

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Condition of room was so poor, carpets with stain, bed sheet with stain too. Bathroom came without hand and floor towel. Check in was slow, and room we had requested was unavailable therefore we had to wait.
Stayed 1 night in Mar 2019
Response from MARCOM on 27 Mar 2019
We truly value your opinion and your comments have been communicated to all team members to ensure that we continue to refine our guest experience.

4/10 Poor

Verified traveller

Stayed 5 nights in Mar 2019
Response from MARCOM on 5 Apr 2019
Thank you for your review.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
The furniture is too dark and lighting is too dim. wish to have bright colour furniture and brighter lighting (white light instead of yellow light).
Stayed 5 nights in Mar 2019
Response from MARCOM on 27 Mar 2019
We truly value your opinion and your comments have been communicated to all team members to ensure that we continue to refine our guest experience.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded our expectation with the superior suite being fully equipped with amenities to cook a light meal and comfortable bed. Clean toilet and bathtub
Stayed 1 night in Mar 2019
Response from MARCOM on 20 Mar 2019
Thank you for sharing the feedback in regards to your recent stay with us. We are happy to learn that you have an enjoyable stay experience and that our facilities and services matched up to your expectation.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping was terrible, floor was not clean, no way could we get thru on the phone on any of the stations...…..we have stayed at a lot of hotels and this was the worse....it certainly needs refurbishing, very dark and lighting very poor.
Stayed 4 nights in Mar 2019
Response from MARCOM on 20 Mar 2019
Please rest assured that the room condition that you encountered is not the hotel’s standards and it is an isolated incident. hope you will give us another opportunity to gain your confidence and experience our hospitality again.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Good location
Stayed 3 nights in Mar 2019
Response from MARCOM on 27 Mar 2019
Thank you for staying with us.

10/10 Excellent

Neo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from MARCOM on 27 Mar 2019
Thank you for staying with us.

4/10 Poor

Wayne

Liked: Cleanliness, room comfort
Ordinary
Not a bad hotel but in need of a refresh to fix broken tiles, pavers and a repaint. Rooms very comfortable but breakfast is pretty bad... cold pancakes and eggs and very little western options. Wanted a $50 deposit to use an umbrella..... really never encountered that before.
Stayed 4 nights in Feb 2019
Response from MARCOM on 26 Feb 2019
We regret to hear about your experience at the Pacific Regency Hotel Suites recently. In an effort to serve you better, we are actually in planning process of upgrading Pacific Regency Hotel Suites. The hotel has two wings and you were staying at the Pacific Wing which is scheduled for major upgrading works soon. We are therefore very pleased to extend the special rates which you had enjoyed during your stay with us. Please stay tuned for all the exciting updates.

10/10 Excellent

AL, Pasific regency Hotel suite

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hello AGAINS, REGARDLESS OF MY JOURNEY FROM OASIA SUITE SERVICE APPARTMENT TO PACIFIC REGEANCY HOTEL AND SUITE IN FROM OF MENARA KUALA LUMPUR, I WAS FALL IN LOVE WITH ALL THE FACALITIES THAT GIVEN TO ME FROM BIG FAMILY MEMBERS WITH FULL OF MANNER ALSO DIGNITY. IM SUPPOSEDLY STAYING THERE ONLY FOR 2 DAY, WITH BAR ON THE TOP OF BUILDING WITH SUPERB VIEW AT NIGHT TIME I DECIDED TO EXTEND MORE 2 DAYS AND WHAT THE FUNNY IS.. AFTER CHECK OUT ON THAT DAY, I MISS THE MOMENT THOSE FRIENDLY WARMLY STAFF WELL TRAIN BY MANAGEMENT IT SELF WELLL DONE. AND DECIDED WOULD LIKE TO STAY THERE AGAINS. TODAY 22 Jun 2019 I MAKE A BIG DECISION FOR STAYING THERE FOR LONG TERM WHICH IS 6 MONTH ON HEAD. TOTAL NIGHT IM SPENDING OVERTHERE FROM 2 DAY TILL 9 DAY CONTINOUSLY AND SOON WILL BE PART OF FAMILY MEMBER THERE. FROM THE ENTRANCE TO ROOM, ALL THOSE JOCKEY WELCOMING STAFF STANDING INFRONT A DOOR TILL CHECK IN COUNTER.. THEY A NON STOP SMILIGG AND SO HELP FULL.. CREADIT TO MISS NORAZA SHE SO HELP FULL TILL I FEEL HOME AND TO ALL STUFF THERE, WITHOUT U GUY STANDING AND HELPINGG US.. WHAT A HOLIDAY MEAN TO US IF WE STAY IN HORIBLE HOTEL AND FEEL NOT SO COMFORTABLE ENVIRONMENTS WE HAD MILES AWAY FROM OUR HOME BASE COUNTRY. CONGRATULATIONS TO MANAGEMENT ALSO LEADER AND MOST IMPORTANT IS GROUND STAFF WITHOUT ALL OF U, BY DEALING WITH 1001 HUMAN BEHAVIOR AND TO MAINTAIN PATIENTS AND THOSE SMILE CARRIED A NAME OF PACIFIC REGENCY SUITE HOTEL SERVICE KUALA LUMPUR. MEAN NOTHING WITHOUT ALL OF YO.
Stayed 2 nights in Jan 2019
Response from MARCOM on 29 Jan 2019
Thank you!

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Quite a nice hotel, big rooms, clean but a little run down.
Stayed 1 night in Jan 2019
Response from MARCOM on 29 Jan 2019
Thank you for your comment!

2/10 Terrible

Linda, SF USA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Made us pay extra 150 rm to sleep an extra hour! They were very rude! As if money is the most important thing! Breakfast was bad and we didn’t find a table
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The staff in the hotel were all very friendly and always there to help when needed the rooms always cleaned and rooms quite large plenty of cupboard space would recomend the pacific regency to to other people wanting to go to kualar lumpur
Stayed 8 nights in Dec 2018
Response from MARCOM on 3 Jan 2019
Thank you for staying with us and we hope to welcome you back !