Exterior

Reviews of M Resort & Hotel

5 out of 5
M Resort & Hotel
No.1, Jalan Damansara, Bukit Kiara, Kuala Lumpur

Reviews

8.6

Excellent

Rating 10 - Excellent. 83 out of 149 reviews" "
Rating 8 - Good. 40 out of 149 reviews" "
Rating 6 - Okay. 11 out of 149 reviews" "
Rating 4 - Poor. 7 out of 149 reviews" "
Rating 2 - Terrible. 8 out of 149 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay!
Stayed 3 nights in May 2024
Response from M Resort & Hotel Kuala Lumpur on 27 May 2024
Dear Valued Guest,We're overjoyed to hear about your excellent experience. Word-of-mouth recommendations are invaluable to us. We look forward to welcoming you back and hopefully your friend as well. Till then, best wishes.

8/10 Good

Jacqueline, KL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
An “oasis” in the city. Accomodative and pleasant reception representative. Appreciate to look into parking space availability.
Stayed 1 night in May 2024
Response from M Resort & Hotel Kuala Lumpur on 23 May 2024
Dear Valued Guest,We're delighted to hear that you found our hotel to be an "oasis" in the city and that our reception team made a positive impression on you. Your feedback regarding parking space availability is greatly valued, and we will certainly remain attentive to this matter to enhance our services. Thank you for choosing to stay with us. We look forward to welcoming you back soon.

10/10 Excellent

Aidil Fitri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relatively quite a new hotel.its my second time staying.So no regrets.Cleanliness was superb,as i am quite particular about cleanliness.Everything was superb including their service.
Stayed 3 nights in Feb 2024
Response from M Resort & Hotel Kuala Lumpur on 1 Mar 2024
Dear Valued Guest,Thank you so much for returning to stay with us! We are delighted to hear that you found everything to be superb, especially our cleanliness and service. It would be a honour to have you as our guest again. Till then, best regards.

8/10 Good

Zhe Cing

Stayed 1 night in Feb 2024
Response from M Resort & Hotel Kuala Lumpur on 25 Mar 2024
Dear Valued Guest,Thank you for choosing M Resort & Hotel Kuala Lumpur. We appreciate your patronage and your recommendation. Hopefully, you will have a reason to return to us soon. Until then, best wishes.

6/10 Okay

kelun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and nice. But pool need maintenance. Kids cut their leg during swimming in adults pool
Stayed 1 night in Feb 2024
Response from M Resort & Hotel Kuala Lumpur on 19 Feb 2024
Dear Valued Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. Please be rest assured we will take your comments on board and continue to take strides forward. We look forward to the opportunity to welcome you back and provide you with a more positive experience in the future. Till then, best regard.

10/10 Excellent

Bee Bee, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Service
Stayed 28 nights in Dec 2023
Response from M Resort & Hotel Kuala Lumpur on 11 Mar 2024
Dear Valued Guest,Thank you for your kind feedback. We always strive for the highest level of service and we are glad that the same was reflected in your stay. It would be our pleasure to welcome you back in the near future for more of our hospitality. Until then we remain at your service.

10/10 Excellent

Bee Bee

Liked: Staff & service
Response from M Resort & Hotel Kuala Lumpur on 14 Feb 2024
Dear Valued Guest,It was indeed a pleasure having you with us recently and we would like to express our sincerest appreciation for your kind patronage. Thank you for your feedback and recommendation! See you next time!

8/10 Good

Neal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from M Resort & Hotel Kuala Lumpur on 29 Jan 2024
Dear Valued Guest,Many thanks for taking the time to leave a review following your recent visit and, most of all, thank you for choosing us your preferred hotel in Kuala Lumpur. We look forward to the pleasure of hosting you again for more enjoyable moments. Till then, take care and best regards.

10/10 Excellent

Kenneth Croft

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Very kid friendly. Good buffet. Great pool and gym (which is small but feels like a high end gym). Great service. Food options are good but not great. And it is expensive for food on site. It’s a little hard to get off the resort. Traffic can be bad, but it is a short Grab to the train station.
Stayed 4 nights in Jan 2024

10/10 Excellent

Bernard

Stayed 6 nights in Jan 2024
Response from M Resort & Hotel Kuala Lumpur on 25 Mar 2024
Dear Valued Guest,We take great pride in creating memorable moments for our guests, and we're thrilled to hear that we succeeded with you. It would be our pleasure to extend the same exceptional hospitality to your family and friends. Thank you for choosing M. Do come back soon.

10/10 Excellent

Akmal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Astonishing 5 stars hotel! Kids were happy, i myself would recommended to others,especially family with toddlers. Food variety, location accessible. Definitely will return for another stay
Stayed 1 night in Dec 2023
Response from M Resort & Hotel Kuala Lumpur on 16 Jan 2024
Dear Valued Guest,Thank you for your thoughtful recommendation, especially for families with toddlers. We're delighted to learn that the children had a wonderful time and eagerly look forward to welcoming you back for another stay, where our commitment to providing an exceptional experience remains our top priority. Till then, best wishes.

2/10 Terrible

erik

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Worst 5-Stars hotel ever! Staffs lack of training and knowledge. Check in on 25th December, started my line to queue at 4pm. Done my check in after an hour of waiting at 5pm. Reason given was heavy arrival which is unacceptable because it's not their first day operating as a hospitality. My anniversary flower was left at the concierge and I requested them to send to my room but they say have to be at night because bellboys are not available, which is 4 hours apart, just ridiculous. At night I requested a bucket of ice and bottles of waters from the phone. They sent a staff with very rude attitude and I fully condemn this in a hospitality industry and a 5-stars hotel. He passed me the bucket of ice and the bottles of waters straightaway requested :" Can I have the empty one?" And I thought he was referring to the empty bottles so i get him the empty bottles but he started to be impatient and asked me "Can I come in?" With a bad tone. When i replied yes, he just furiously come into my room and get the empty bucket and leave but never forget to slam my room door. I felt really offended and disrespected but i chose to leave it cause I do not want to ruin my mood because of the service. Hope the general manager can have a look into this matter.
Stayed 1 night in Dec 2023
Response from M Resort & Hotel Kuala Lumpur on 28 Dec 2023
Dear Valued Guest,We sincerely apologize for the shortcomings you experienced during your stay with us. Please be assured that your concerns are being thoroughly investigated, and we are dedicated to learning from this experience and taking the necessary steps to improve our services. Once again, we apologize for any inconvenience caused, and genuinely hope to have the opportunity welcome you back in the future, providing an improved and more enjoyable experience that reflects the high standards we aim to uphold. Until then, best regards.

4/10 Poor

MOHD HAKIMI

Stayed 1 night in Dec 2023
Response from M Resort & Hotel Kuala Lumpur on 27 Dec 2023
Dear Valued Guest,We appreciate your input as it helps us strive for continuous improvement. We regret to hear that your experience fell short of the five-star standard we aim to provide and are committed to making the necessary adjustments to elevate the overall quality of our services. Thank you for choosing our establishment, and we look forward to the possibility of hosting you again.

10/10 Excellent

Haziq izzat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel for family with kids in KL!
This is the best hotel if you want to get family friendly resort-ish feeling in kl. Mr zairi and justin were attentive and gave the best service you could possibly asked for. All the staff are helpful and friendly. The kids loved it soo much, the pool was amazing and the kids club is well equipped. The food at the restaurant was delicious and reasonably priced. Dont get fooled by the affordable room rate, the quality and experience match rooms thats cost double of it. Thanks M!defo going to revisit soon.
Stayed 1 night in Dec 2023
Response from M Resort & Hotel Kuala Lumpur on 13 Dec 2023
Dear Valued Guest,Thank you for your wonderful feedback! We're thrilled to hear that your experience was good and that you enjoyed various aspects of your stay. Our team works hard to create a friendly and welcoming atmosphere, and we're glad that their efforts made a positive impact on your experience. Having this said, we look forward to the pleasure of hosting you again for a repeat visit.

10/10 Excellent

Kavitha Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time to the hotel. Great place for family. Kids friendly pool. Staff are friendly. Room and facilities are very clean. Breakfast are awesome.
Stayed 3 nights in Dec 2023
Response from M Resort & Hotel Kuala Lumpur on 11 Dec 2023
Dear Valued Guest,Thank you for choosing to stay with us for the second time, and we're delighted to hear that you had another pleasant experience! Your continued loyalty means a lot to us, and your kind words are a true testament to our commitment to providing exceptional hospitality. Having this said, we can't wait to have the pleasure of serving you again.

10/10 Excellent

Siew Yee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s better if movies are provided with subtitles.
Stayed 2 nights in Dec 2023
Response from M Resort & Hotel Kuala Lumpur on 11 Dec 2023
Dear Valued Guest,Thank you for sharing your feedback with us. We appreciate your suggestion regarding the inclusion of subtitles for movies and will look into the possibility of offering it with our current service provider. With this said, we eagerly anticipate the pleasure of welcoming you back on your next visit.

10/10 Excellent

Bonar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish, new hotel in Kuala Lumpur near the Phileo Damansara offices. The rooms are clean and spacious with all the amenities you need. Recommended stay.
Stayed 2 nights in Nov 2023
Response from M Resort & Hotel Kuala Lumpur on 1 Dec 2023
Dear Valued Guest,We are delighted to hear that you found our hotel stylish, new, and clean. Recommendations from our guests are truly valuable to us, and we appreciate your endorsement of our property. Thank you for choosing our hotel, and we look forward to exceeding your expectations on your next visit.

8/10 Good

Marini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort in the city concept. Love the modern design and resort vibes. We enjoyed our stay, but 50/50 to come back 😅 ✅︎Pros :- -Friendly security guards, concierge, buggy driver, reception employees. -Beautiful lobby but not beautiful when there is too many people :( -Nice modern room -Love the bathroom with vanity mirror with light -Comfortable bed but pillows too soft (?) -Management very thoughtful for giving us complimentary cake (for our anniversary and 2 Nov babies birthdays) Thank you! -Wide selection of breakfast spread, all yummy! Teh tarik need to be less sweet though, but it's OK! -Love the pool design and slide ❌Cons (And much needed attention and improvement) :- -Hot location for government events (?) -AVOID the weekend holiday crowd, the queue will be VERY LONG. The lobby will be crowded with cars as well -Advisable to call the hotel to check if you prefer a chill vibe holiday, otherwise hotel is super-super crowded at every inch of the corner when there is a government/corporate/wedding events. - LIFTS : Long wait to go down even if you are on 1st floor, especially during peak period (We went at 1140 and 1208 and finally reached level G). Lifts are full and people are inconsiderate towards families with babies with strollers. -Improve the pool cleaning and maintenance (the water is super murky for 2days) -Improve/train the restaurant employees to be more friendly Repeat stay? 50/50 (Yes during weekdays, NO during weekend/holidays)
Stayed 1 night in Nov 2023
Response from M Resort & Hotel Kuala Lumpur on 29 Nov 2023
Dear Valued Guest,Thank you for your feedback and for choosing to stay with us. If you are seeking a peaceful and less crowded hotel experience, we strongly recommend booking your stay from Monday to Wednesday. These midweek days often offer a more tranquil atmosphere. With this said, we look forward to welcoming you back for a better stay.

10/10 Excellent

Pearson, Kota Kinabalu

Stayed 2 nights in Nov 2023
Response from M Resort & Hotel Kuala Lumpur on 22 Nov 2023
Dear Valued Guest,Thank you for the fantastic 5/5 rating. We're delighted you enjoyed your stay with us. Looking forward to welcoming you back soon!

10/10 Excellent

Mark

Stayed 2 nights in Nov 2023
Response from M Resort & Hotel Kuala Lumpur on 29 Nov 2023
Dear Valued Guest,Your appreciation of our property means a lot to us! It would be our pleasure to welcome you back soon. We're committed to making your future stays just as enjoyable as the one you experienced. Until then, best regards.

10/10 Excellent

Ong

Stayed 1 night in Oct 2023
Response from M Resort & Hotel Kuala Lumpur on 15 Nov 2023
Dear Valued Guest,We are delighted to read that you were happy with your stay. Thank you for having chosen us. It would be an honor to welcome you back for even more of our hospitality. Until then we remain at your service.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2023
Response from M Resort & Hotel Kuala Lumpur on 19 Oct 2023
Dear Valued Guest,Knowing that you felt welcomed and well taken care of warms our hearts. Thank you for choosing to stay with us, and we look forward to hosting you again in the near future!

10/10 Excellent

Madihah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the property atmosphere, breakfast, staff hospitality and room. I want to repeat again.
Stayed 1 night in Sep 2023
Response from M Resort & Hotel Kuala Lumpur on 25 Sept 2023
Dear Valued Guest,Thank you for this great review! We are happy to hear that you've been so charmed by your experiences and felt well taken care of by the team. We are very much looking forward to your next visit! Till then, take care and best regards.

10/10 Excellent

YAP

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from M Resort & Hotel Kuala Lumpur on 25 Sept 2023
Dear Valued Guest,We glad to note that you felt warmly welcomed when you stepped through our doors. Thank you for allowing us the privilege to serve you and here's wishing you a great rest of your day and year!

8/10 Good

Mohd Khairul Fitri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility area, such as the swimming pool and kids club, was interesting. However, during my stay, the water in the swimming pool was quite cloudy.
Stayed 1 night in Sep 2023
Response from M Resort & Hotel Kuala Lumpur on 25 Sept 2023
Dear Valued Guest,Thank you for selecting us as your preferred accommodation during your recent visit. Rest assured that your feedback has been raised to the respective team ensure we improve in the areas highlighted. With this said, we genuinely appreciate your recommendation and hope to welcome you back again.

10/10 Excellent

Roslina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Sep 2023
Response from M Resort & Hotel Kuala Lumpur on 25 Sept 2023
Dear Valued Guest,It is an absolute pleasure to know that your holiday was well spent with us. Thank you very much for your review. We are hoping to warmly welcome you back in the not-too-distant future. Till then, cheers.

10/10 Excellent

Lay Peng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from M Resort & Hotel Kuala Lumpur on 16 Aug 2023
Dear Valued Guest,Thank you for choosing to stay at M Resort & Hotel Kuala Lumpur. Our team works hard to ensure every guest has a memorable and comfortable experience, and it's always rewarding to know that our efforts are appreciated. With this said, we hope that you will continue choosing us as your hospitality partner for future retreats as well. Until then, best wishes.

8/10 Good

Yak Chin

Travelled with group
Liked: Staff & service, property conditions & facilities
A little out of reach to central due to lack of transportation.
Stayed 2 nights in Aug 2023
Response from M Resort & Hotel Kuala Lumpur on 14 Aug 2023
Dear Valued Guest,Our warmest appreciation for your review. We are delighted you have enjoyed your overall stay at our beautiful property as well as our attentive and friendly service on this occasion. Hopefully, you will have a reason to return to us soon. Until then, best wishes.

8/10 Good

Adrian

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room cleaning is always missing something... soap, towels, etc. inconsistent cleaning up.
Stayed 4 nights in Aug 2023
Response from M Resort & Hotel Kuala Lumpur on 22 Aug 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We value all guest feedback as it helps us identify areas where we can improve our services. However, we are genuinely sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience caused. Please be assured that the team had been re-briefed on our service standards and continuous training efforts will be strengthened to achieve service excellence. With this said, we are happy to have been at your service and look forward to more of such opportunities. Till then, best regards

8/10 Good

Erni Rosliza

Stayed 1 night in Jul 2023
Response from M Resort & Hotel Kuala Lumpur on 21 Aug 2023
Dear Valued Guest,Our team takes great pride in ensuring that every guest feels welcomed and valued, and your review reaffirms that we are on the right track. We would be honored to welcome you back in the future and continue providing you with outstanding hospitality.

8/10 Good

Erni Rosliza

Stayed 1 night in Jul 2023
Response from M Resort & Hotel Kuala Lumpur on 21 Aug 2023
Dear Valued Guest,Our team takes great pride in ensuring that every guest feels welcomed and valued, and your review reaffirms that we are on the right track. We would be honored to welcome you back in the future and continue providing you with outstanding hospitality.

10/10 Excellent

Ker Shin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and new hotel. Inconvenient as there is nothing around the vicinity, not even convenience store hence to get around, will definitely need to call for transport. Other than that, the hotel is spacious, new and clean. Good variety in the hotel breakfast buffet too..
Stayed 1 night in Jul 2023
Response from M Resort & Hotel Kuala Lumpur on 28 Jul 2023
Dear Valued Guest,We're delighted to hear that you enjoyed your stay and had a good break with us. We can't wait to welcome you back for more memorable moments in the future. Whether it's for business or leisure, rest assured that our dedicated team will be here to ensure your next stay is just as fantastic.

8/10 Good

WUI HON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean! Courteous staff!
Stayed 1 night in Jul 2023
Response from M Resort & Hotel Kuala Lumpur on 24 Jul 2023
Dear Valued Guest,Your recommendation means a lot to us. Thank you for choosing to stay with. We would be honored to welcome you back in the future and continue providing you with outstanding hospitality. Till then, kind regards.

10/10 Excellent

Vui Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort
Very nice resort, extremely green with good facilities and food
Stayed 1 night in Jul 2023
Response from M Resort & Hotel Kuala Lumpur on 24 Jul 2023
Dear Valued Guest,Your kind words truly brightened our day. It is our top priority to ensure that every guest feels welcomed, comfortable, and well taken care of, hence it is truly rewarding to receive your glowing review. Thank you once again for sharing your thoughts, and we hope to have the chance to welcome you back in the future.

8/10 Good

Divyan

Travelled with partner
Liked: Property conditions & facilities
The check in and check out process was instant.
Stayed 1 night in Jul 2023
Response from M Resort & Hotel Kuala Lumpur on 17 Jul 2023
Dear Valued Guest,We sincerely thank you for your review and for choosing to stay with us. Maintaining high standards across all areas of our hotel is a priority for us, and we are glad that we were able to exceed your expectations. Should you plan to visit us again in the future, we would be honored to welcome you back.

8/10 Good

sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good place for a family with children. My baby enjoyed the kid’s club. Wish we stayed longer to enjoy the other facilities.
Stayed 1 night in Jul 2023
Response from M Resort & Hotel Kuala Lumpur on 17 Jul 2023
Dear Valued Guest,We are thrilled to hear that you had such a positive experience during your stay. Your kind words truly brightened our day, and we appreciate your feedback. Do come back again!

10/10 Excellent

Naif

Liked: Cleanliness, staff & service, property conditions & facilities
NIce
Stayed 2 nights in Jul 2023
Response from n on 17 Jul 2023
Dear Valued Guest,Your recommendation means a lot to us. We take guest satisfaction seriously, and your positive review not only encourages us but also serves as a testament to the exceptional experiences we aim to provide to all our guests.Once again, thank you for choosing to stay with us and for sharing your fantastic review. We would be honored to welcome you back in the future and continue providing you with outstanding hospitality.

10/10 Excellent

MOHD HALMI BIN MAD

Stayed 1 night in Jul 2023
Response from M Resort & Hotel Kuala Lumpur on 3 Aug 2023
Dear Valued Guest,We are happy you found comfort in M Resort & Hotel Kuala Lumpur. The satisfaction of our guests feeling home away from home, is the only and absolute reward we are working for. We hope to welcome you back time to time again!

8/10 Good

Wong

Travelled with partner
Liked: Cleanliness, property conditions & facilities
room clean and staff nice, except the one work at kids room
Stayed 2 nights in Jul 2023
Response from M Resort & Hotel Kuala Lumpur on 13 Jul 2023
Dear Valued Guest,Thank you for your feedback and for choosing to stay with us. We are thankful to learn that overall, you have enjoyed the quality of our services and amenities.Your feedback is of utmost importance to us and rest assured we have taken note on it and will review it with the team for improvements to be made. It was an honour to welcome you at our hotel and we can’t wait to have you back. Till then, best regards.

10/10 Excellent

Faizal

Stayed 1 night in Jul 2023
Response from M Resort & Hotel Kuala Lumpur on 31 Jul 2023
Dear Valued Guest,We are delighted you had a wonderful stay and appreciate your review. Hopefully, you'll be back for another visit soon!

10/10 Excellent

Moments d'Amour

Liked: Cleanliness, staff & service, property conditions & facilities
Hope we can get more offer
Stayed 2 nights in Jun 2023
Response from M Resort & Hotel Kuala Lumpur on 11 Jul 2023
Dear Valued Guest,It was a pleasure to welcome you to our hotel and we are glad to hear that we met your expectations. Thank you for staying with us and we look forward to enamour you with our legendary hospitality again. Till then, take care and be well.

10/10 Excellent

Raz Azira

Stayed 1 night in Jul 2023
Response from M Resort & Hotel Kuala Lumpur on 25 Jul 2023
Dear Valued Guest,We are overjoyed to hear that you had such a positive experience during your stay. Please know that you are always welcome here at M Resort & Hotel Kuala Lumpur. Until we meet again, best regards.

10/10 Excellent

samhana

i love the pool and the food is good too but the staffs are not really friendly i was looking for the lift but nobody cares to ask where i was heading. i need to ask the staff only then i was being answered
Stayed 1 night in Jul 2023
Response from M Resort & Hotel Kuala Lumpur on 5 Jul 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We value all guest feedback as it helps us identify areas where we can improve our services. We understand the issue highlighted had a negative impact on your overall impression of our hotel. Please know that this does not reflect our usual standard of service, and we are committed to making the necessary improvements.With this said, we genuinely hope that you will give us another opportunity to serve you better in the future.

10/10 Excellent

Teck Jeng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from M Resort & Hotel Kuala Lumpur on 4 Jul 2023
Dear Valued Guest,It is splendid to know that we met your expectations in terms of location, service and comfort. Thank you for your kind patronage and we look forward to see you again in the not too distant future. Until then, warmest regards.

10/10 Excellent

Lye Hock

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room isclean and well designed. It would nice to have s convenient store within the resort.
Stayed 4 nights in Jun 2023
Response from M Resort & Hotel Kuala Lumpur on 3 Jul 2023
Dear Valued Guest,It is wonderful to know that you had an enjoyable stay and that our hotel met your expectations. Guest feedback is invaluable to us as it helps us identify areas where we can improve and enhance our services further. Rest assured, we will carefully evaluate your suggestion and discuss it with the team. Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back.

6/10 Okay

Choon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from M Resort & Hotel Kuala Lumpur on 28 Jun 2023
Dear Valued Guest,Thank you for taking the time to share your feedback. Hopefully you will allow us the opportunity to extend a more deserving experience to you in the future. Till then, best regards.

10/10 Excellent

Maisarah, Petaling Jaya

Liked: Cleanliness, staff & service, property conditions & facilities
Resort style like
Stayed 1 night in Jun 2023
Response from M Resort & Hotel Kuala Lumpur on 22 Jun 2023
Dear Valued Guest,We're delighted to hear that you had an excellent hotel stay with us. Providing exceptional experiences and ensuring guest satisfaction is our top priority, so it's gratifying to know that we met your expectations. We look forward to welcoming you back for another outstanding stay in the future!

10/10 Excellent

salsabila

Stayed 1 night in Jun 2023
Response from M Resort & Hotel Kuala Lumpur on 11 Jul 2023
Dear Valued Guest,Our team takes great pride in ensuring that every guest feels welcomed and valued, and your review reaffirms that we are on the right track. We would be honored to welcome you back in the future and continue providing you with outstanding hospitality.

10/10 Excellent

SITI HABIBAH

Stayed 3 nights in Jun 2023
Response from M Resort & Hotel Kuala Lumpur on 21 Jun 2023
Dear Valued Guest,Providing exceptional experiences and ensuring guest satisfaction is our top priority, so it's gratifying to know that we met your expectations. With this said, we look forward to welcoming you back for another outstanding stay in the future!

10/10 Excellent

qing xiang

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are attentive. The room is spacious and clean. The hotel feels safe with security prowling. Child friendly.
Response from M Resort & Hotel Kuala Lumpur on 20 Jun 2023
Dear Valued Guest,It is our ongoing commitment to provide the best possible service and create lasting memories for our guests. We are grateful for your recommendation and hope to have the opportunity to welcome you back to our hotel in the future.