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"Nice staff and rooms, but the communal parts of the property are quite dated. The pool wasn’t open during our stay due to heating issues which we were emailed about a week before but by then we had already booked excursions from Isle of Mull, ferries and travelled from far so it was too late for us to change all of this and we’d loose to much money. We were also surprised that you had to book a slot for the hot tub which was cleaned every other hour and completely emptied every three days according to maintenance man- this was extreme we felt as we have the exact same hot tub at home and have had for over 20 years and we have never been told we need to empty it every 3 days! The spa chill area behind the hot tub where you can sit inside and enjoy the view is also very small and there were several people walking in and out leaving the door to slam so hard, walking back and forth all the time to check the hot tub and it made for not so “chill” of a location so I just went back to my room. One thing I would like to say though is the massages were incredible. The two ladies that work there are extremely kind and skilled. I would definitely recommend getting treatments with them as it was certainly worth the money. "

"Beautiful view of the harbour located near the main road into town and very near Castle Dunollie,The rooms were clean and modern with vaulted celings and very comfortable beds however the elevator was abit clostrophobic, i would also encourage any Management reading to adjust the door tensioners so they close properly behind the guests and maybe look at the window fixings but break fast was great, haggis included and all staff friendly and hospitable, the parking was abit tight but found public car park close by next to very friendly small pub with live music which stayed open late,in all a lovely old building in a great location with friendly staff,thank you for your service "

"The hotel is very outdated and needs a total overhaul, the facilities left a lot to be desired. Parking was very haphazard and hazardous. "

"Reception staff polite but wouldn't say friendly. Minimal contact with guests. "

"Ideal one night stopover for ferry from Oban. On the pier with patking at the railway station. Room is small but had everything we needed. Shops and restaurants nearby."

"Located in a great spot! "

"staff were polite, friendly, and very professional"

"The heater in the room did not work and was not fixed until moments before we had to check out. "

"Most firm and uncomfortable bed I’ve slept on. Bathroom had a dreadful sickening smell and a leak (a little water on the floor)- room 8. The one thing I did like was the view, amazing view, but given the other things it was not worth £125 for just this view. Staff were very nice, bar was lovely with a nice selection of alcohol and the breakfast was very good- fresh selection of fruit, cereal, pastries, juices, toast and choice of hot option from the menu, e.g a roll, full cooked breakfast. "