Kailua Holidays from NZ$1,934

Great location.

Excellent experience

DO NOT STAY HERE! Upon check in, TOM was very rude and not very friendly. I booked a room for three people. The room was super small and the pull out bed was was a huge safety hazard. We could not get to the door or bathroom without having to jump over the pull out bed. The bed itself was super flat - there was no way anyone could sleep on it without feeling the metal bars. We then had to ask TOM for bed sheets and for extra pillows. Within the first 30 min, we had to go downstairs 3 times to ask for different things for our room. I also noticed I was overcharged and noticed there was mildew on the pillows. One of us ended up sleeping on the couch instead of the pull out because of the condition it was in. We asked to speak to a manager, but we were told she was unavailable. TOM said to ask for CECILIA, the manager, at 6 am the following day. Well, I met CECILIA at 6 am the following day and wish I hadn't. She was even more rude and kept interrupting me when I spoke to her about our issues with checking in, the room itself, being overcharged, and the blanket situation. She did not offer any help and did not take accountability for any of the issues we experienced. CECILIA was just as bad as TOM, maybe even worse because she had a duty as a manager. She did not fulfill that duty in my opinion. She spoke over me, did not address any of the issues, kept saying there were no refunds because we were just now speaking to her (after TOM said she was unavailable) and because we check