Royal Hawaiian Center Tours and Activities

No customer service.

We had 3 adults staying there. It was advertised for 3 adults, however, the futon foldout was only big enough for a kid. We took pictures of our adult kids and their heads went over the futon. However. After complaining, the owners dropped off a double/queen blow up mattress, about the 3 day into the stay, meanwhile one of the kids had to move into our room. So, bad news, the room was not set up for 3 adults, but good news after days of complaining, the bed was corrected.

Stayed at this hotel for one night before heading home from vacation. We were told we had to pay for amenities but didn’t even have time to use them, which was a huge waste of money. Also, we were hoping to get a good nights sleep before a long 24hr-day of travel, but unfortunately, we were on the 3rd floor and the area was extremely noisy and kept us up until 2AM. Despite this, the staff were friendly and the lobby and room was kept very clean.