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"The hotel is very dated and the rooms are pretty banged up. "

"The room was okay. Reasonably clean. Check in took a long time due to front desk clerks poor English skills . We had to have our room key reprogrammed daily because it stopped working. Compared to other similar properties the breakfast was poor. The toaster and microwave kept tripping the circuit breakers. Needs improvement. "

"Unfortunately this hotel is poorly managed. We had 2 rooms here for a girls weekend & there are MANY issues with the service. The front desk couldn’t find my reservations when I was checking in. I had to provide info & they recreated the bookings. To name a few other issues, the floors in the rooms are filthy. Housekeeping avoided servicing the room as much as possible. For my 3 night stay, we had one ‘partial’ service. The amenities in the room are not ideal- a cooler that hardly cools anything, few hangers, a shower door that doesn’t allow you to place a mat outside, no garbage in main bath area, hardly any TV channels to choose from as most have become “gray”, community ice without any scoop (sanitation issue/broken glass concerns)…shall I continue? We witnessed staff arguing at the lobby bar. 1 bartender servicing the entire lobby & restaurant. Food in the restaurant did not come out as ordered. Service in lobby/bar was beyond terrible. Trash in common areas as there was nobody working to pick up used items. Our second room wasn’t ready on time & it had cooler issues for my friend’s temperature sensitive medication. Shall I go on? Valet was efficient-the highlight of our trip. Carlos the bellman was friendly. Ritchie and Tyler in the restaurant are friendly & doing the best job they can given the circumstances. Phil at the bar needs more support so he isn’t unhinged. I got a measly resort fee credit. Great location.Too bad because it should be great for the price. "

"Front Desk manager was helpful and accommodating but the property is run down, everything is overpriced, and you’re not even told at check in that because they are time shares, your room doesn’t get a daily cleaning. Ocean View rooms below the 5th floor have their “view” blocked by trees. Not worth the price at all."

"Contacted Customer service 3 nightas about smoke detector blinking throughout night and this issue was never resolved. Quite dissaponiting. "

"One of thee best hotels I have stayed in !!"

"Very clean and comfortable great location "

"Clean room plenty of amenities property grounds maintained."

"Grotesque dirtiness all over the room. Oily fingerprints on the headboard from whomever was sleeping/copulating in the bed. Stains on couch, brown stains all over other furniture that look like wiped off poop - I got videos of EVERYTHING! Bed sheets looked like they were already slept on wrinkled and dirty. And on top of it someone from the hotel walked into the room twice even though a DO NOT DISTURB sign was hanging on the door. Tacky attitude ridden staff on top of that - and lots of property damage through out the corridors/elevator. Good location but otherwise JUST GROSS!"