"great hotel...location was perfect..need some renovation on carpet and the wall before you go to your room.....service quite pleasing and look forward to stay with you again"…""great hotel...location was perfect..need some renovation on carpet and the wall before you go to your room.....service quite pleasing and look forward to stay with you again"WWW…"

Reviewed on 25 Feb. 2020

"It was a great getaway! The hotel is beautiful!"…""It was a great getaway! The hotel is beautiful!"WWW…"

Reviewed on 8 Jul. 2020

"Good services, good room, and facilities All stafs werw kind"…""Good services, good room, and facilities All stafs werw kind"WWW…"

Reviewed on 30 Sep. 2020

"great location and staffs are friendly near to shopping mall"…""great location and staffs are friendly near to shopping mall"WWW…"

Reviewed on 19 Nov. 2019

"good facility, very friendly and helpful staffs, the shuttle to airport is very convenient."…""good facility, very friendly and helpful staffs, the shuttle to airport is very convenient."WWW…"

Reviewed on 24 Jan. 2020

"Mercure Serpong is in good location near airport and Living world mall. Then i can find good restuarant in mall. First day i check in, my towel has old smell but after service staff changed new one, it is okay."…""Mercure Serpong is in good location near airport and Living world mall. Then i can find good restuarant in mall. First day i check in, my towel has old smell but after service staff changed new one, it is okay."WWW…"

Reviewed on 29 Jan. 2020

"Really clean and nice hotel to stay which is only 10 minutes from airport. Breakfast menu is complete from continental breakfast until Chinese porridge. Highly reccomend for the tourists who need to stay near the airport for transit."…""Really clean and nice hotel to stay which is only 10 minutes from airport. Breakfast menu is complete from continental breakfast until Chinese porridge. Highly reccomend for the tourists who need to stay near the airport for transit."WWW…"

Reviewed on 28 Sep. 2020

"Very friendly and helpful staff convenient location"…""Very friendly and helpful staff convenient location"WWW…"

Reviewed on 10 Feb. 2020

"We were given an upgrade and additional service to make up the initial mistake of booking a club room with a 2 year old. The staff were very accommodating and provided a fancy dark chocolate cake for my wife's birthday. The food was good... must try the Chinese food."…""We were given an upgrade and additional service to make up the initial mistake of booking a club room with a 2 year old. The staff were very accommodating and provided a fancy dark chocolate cake for my wife's birthday. The food was good... must try the Chinese food."WWW…"

Reviewed on 23 Mar. 2020

"It was amazing stay. The staff was so nice and the food was excellent"…""It was amazing stay. The staff was so nice and the food was excellent"WWW…"

Reviewed on 11 Oct. 2020

"I dont like the breakfast..."…""I dont like the breakfast..."WWW…"

Reviewed on 2 Jan. 2020

"The 1st night, I stubbed my toe against the room desk and a splinter went underneath my toenail. Thankfully there was a hotel clinic. The next day, I had to ask for compensation before I was upgraded to a suite. The 3rd night, there was an "external fire" that set the fire alarm off for an hour. ..."…""The 1st night, I stubbed my toe against the room desk and a splinter went underneath my toenail. Thankfully there was a hotel clinic. The next day, I had to ask for compensation before I was upgraded to a suite. The 3rd night, there was an "external fire" that set the fire alarm off for an hour. ..."WWW…"

Reviewed on 25 Jan. 2020

"we are very happy to stay at The Westin Jakarta.. although on that day the hotel quiet crowd so make me feel a little bit worried. The room is big, clean, complete amenities, big bed & comfy, modern."…""we are very happy to stay at The Westin Jakarta.. although on that day the hotel quiet crowd so make me feel a little bit worried. The room is big, clean, complete amenities, big bed & comfy, modern."WWW…"

Reviewed on 28 Aug. 2020

"Amazing service and attention to detail in room service food preparation."…""Amazing service and attention to detail in room service food preparation."WWW…"

Reviewed on 19 Oct. 2020

"Room was clean, staffs were responsive, service was very good. My requests were all fulfilled."…""Room was clean, staffs were responsive, service was very good. My requests were all fulfilled."WWW…"

Reviewed on 30 Aug. 2020

"Very bad experience. The staff is nice but the boiler was broken and I couldn’t take a shower or bath in my room. The rooms are small and not up to date. I could hear the tv next door at night. No formal apology offered when I complained and checked out early. for the price I pay, I expected so much ..."…""Very bad experience. The staff is nice but the boiler was broken and I couldn’t take a shower or bath in my room. The rooms are small and not up to date. I could hear the tv next door at night. No formal apology offered when I complained and checked out early. for the price I pay, I expected so much ..."WWW…"

Reviewed on 1 Feb. 2020

"Nice place to stay. Friendly staffs. Recommend. I’d stay there again."…""Nice place to stay. Friendly staffs. Recommend. I’d stay there again."WWW…"

Reviewed on 4 Jan. 2021

"Disappointed with the service. No plug points in room. Have to go under the table for that. Even to make coffee In room, we have to take kettle under the table. No enough lighting in room. No temperature control for AC. Toilets not clean, wash basin water logging. Disappointed totally."…""Disappointed with the service. No plug points in room. Have to go under the table for that. Even to make coffee In room, we have to take kettle under the table. No enough lighting in room. No temperature control for AC. Toilets not clean, wash basin water logging. Disappointed totally."WWW…"

Reviewed on 18 Feb. 2020

"The hotel is beautiful and calming, but getting in and out from it is a hassle. i wont go again if for the food."…""The hotel is beautiful and calming, but getting in and out from it is a hassle. i wont go again if for the food."WWW…"

Reviewed on 27 Apr. 2020