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Keraton at The Plaza, The Unbound Collection by Hyatt

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Luxury
5.0 star property
9.2

Wonderful

Luxury hotel near Plaza Indonesia

Located close to Grand Indonesia and Sarinah Mall, Keraton at The Plaza, The Unbound Collection by Hyatt provides an airport shuttle, a corner/local shop and an art gallery on-site. This hotel offers a romantic atmosphere with amenities such as a bar. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a shopping centre on-site and a coffee shop/cafe.

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is NZ$333
includes taxes & fees
26 May - 27 May
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9.2 out of 10, Wonderful, 552 reviews
The price is NZ$298
includes taxes & fees
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for IDR 1000000.0 per night.

Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: IDR 1000000 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: from approximately IDR 544500 per person
  • Airport shuttle fee: IDR 750200 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: IDR 750200 (one-way), (up to 13 years old)
  • Rollaway bed fee: IDR 1000000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Property Registration Number 55110, 9120104460353

We should mention

Pool access available from 6:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property
Children under 11 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision

Frequently asked questions

Does Keraton at The Plaza, The Unbound Collection by Hyatt have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM to 8:00 PM.

How much does it cost to stay at Keraton at The Plaza, The Unbound Collection by Hyatt?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Keraton at The Plaza, The Unbound Collection by Hyatt on 26 May 2026 start from NZ$333, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Keraton at The Plaza, The Unbound Collection by Hyatt pet-friendly?

No, pets are not allowed at this property.

How much is parking at Keraton at The Plaza, The Unbound Collection by Hyatt?

Self-parking is free at this property.

What time is check-in at Keraton at The Plaza, The Unbound Collection by Hyatt?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Keraton at The Plaza, The Unbound Collection by Hyatt?

Checkout is at noon.

Does Keraton at The Plaza, The Unbound Collection by Hyatt provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 750200 per vehicle applies.

Where is Keraton at The Plaza, The Unbound Collection by Hyatt located?

Located in Central Jakarta, this luxury hotel is within a 10-minute walk of Plaza Indonesia and Grand Indonesia. Thamrin City Shopping Mall and Sarinah Mall are also within 15 minutes. Bundaran HI MRT Station is only a 2-minute walk and Dukuh Atas MRT Station is 14 minutes.

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Reviews

Reviews

9.2

Wonderful

9.6

Cleanliness

9.4

Location

9.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 90 out of 130 reviews
Rating 8 - Good. 32 out of 130 reviews
Rating 6 - Okay. 5 out of 130 reviews
Rating 4 - Poor. 0 out of 130 reviews
Rating 2 - Terrible. 3 out of 130 reviews

Reviews

Verified

10/10 Excellent

Jin Dao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not use pool.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Theresia Olianawati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

👍👍👍

Very recommended place to stay.. both business and leisure since connected to the nice shopping mall👍
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, spacious rooms and great service. Direct access to Plaza Indonesia too! Will stay here again
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I have ever been! Beautiful hotel with big, modern rooms. And the best of all... floor to ceiling windows!
Stayed 6 nights in Aug 2019
Verified

10/10 Excellent

Y

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても快適でした。また宿泊したいです。
Stayed 1 night in Jan 2020
Verified

8/10 Good

Minas

Liked: Staff & service, property conditions & facilities, room comfort

Good but needs improvements in room ergonomics.

The hotel was well maintained and the stuff very friendly and helpful. The room quality was good, but the functionality and ergonomics very very poor. For example no closet, but only a bar to hang the clothes and space for the luggage underneath. No lighting at all on this space and it was impossible to See and find things inside the luggage. Many issues also with lighting in the bathroom.
Stayed 2 nights in Jan 2020
Verified

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good, but not good enough

First of all let’s talk about he positives. The hotel is really beautiful, the room (I had a corner suite) is spectacular and the location is terrific. But this wasn’t a perfect stay. There was an issue with the booking that wasn’t resolved until the next day. No guest should be waiting overnight for resolution to an issue (that was clearly their problem) and the staff were very quick to blame my ignorance for the issue, which wasn’t the case at all. Also, the food is average. It’s almost universally tasteless (lack of seasoning) and the meat they use isn’t the best. It’s a good hotel, but I wouldn’t return. There are better in Jakarta.
Stayed 2 nights in Dec 2019
Verified

8/10 Good

BKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the more luxurious hotels in Central Jakarta. Nice location. Superb Breakfast. Great staff. The only downfall was our phone in the room was not working even after we notified staff and the engineer came and repaired it. It still have to be repaired again. However great hotel
Stayed 4 nights in Jul 2019
Verified

10/10 Excellent

Manny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, we enjoyed the stay. Neat room, breakfast was great, nice staff
Stayed 4 nights in Jul 2019
Verified

10/10 Excellent

Parwanto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 2 nights in May 2019
Verified

10/10 Excellent

Caio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An incredible lodging and cooking experience

I stayed at Keraton at The Plaza in Jakarta for three nights. Already on arrival, you can see that it is an elite hotel that is specially designed for a distinguished group of people. Check-in is personal. The keys are delivered in a leather wallet. In the first night, I had dinner at "La Moda" at Plaza Shopping, and I had a distinct pleasure to eat amazingly delicious Lobster rice. In the following day, the lunch was Lamb Rack at "The Executive club lounge" at 5th floor. The meat was carefully baked to the point I ordered, and the taste was perfect. The "Executive club lounge" also offers Asian and Western options for breakfast and I chose the Mie Goreng which is a typical dish. Nasi goreng is a unique option for in-room dining. For those who like excellent service and stylish environment, I recommend dinner at "Bengawan" on the 7th floor. The Tasmanian salmon was delicious. Don't forget to try Tapas at Keraton lounge. The SPA on the 6th floor offers good treatment options. I chose a 1h45m massage which was so relaxing that I did not even see the time pass. I recommend the hotel, its elite facilities and its excellent restaurants with absolute certainty and I hope to return soon to try the other dishes.
Stayed 1 night in May 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
総合的には快適環境でコスパも良かったが、バスタブからの水漏れが２日間連続発生し修理となったことが残念でした。お詫びにはチョコレートの提供を受けました。 また浴室の木のドアの立て付けが悪く、開けにくく、きちんと閉まらなかった。
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The renovations should not be during working hours

The hotel is quite luxury😍. The staffs are very friendly . Polite. Good services . My family members are very happy . And I will stay there again✔️
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

만족스러운 호텔, 적극 추천!!!

중심지에 있어 주변 쇼핑, 관광지로 이동이 편리함. 조식이 만족스러움. (아침메뉴 별도 선택 가능)
Stayed 1 night in Feb 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good service

very good service and location.
Stayed 1 night in Feb 2019
Verified

8/10 Good

Bao Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
卧室的燈控制很不順暢,其他不錯
Stayed 3 nights in Jan 2019
Verified

10/10 Excellent

Juta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I only stay for 1 night for out Anniversary, 1st the gave us room facing the construction so later on i ask them if it possible to change room, and they move us to a better view room..with the help of the manager Mr. Alan (if i’m not mistaken). Our butler ms. Ruri also help me made a reservation for our dinner, and when they found out i’m on my wedding anniversary.. they also gave us a small tiramisu cake to the room..and the breakfast was superb, they also have a la carte menu for us to order beside the buffet, the menu it self different from what we have on buffet.. my husband had a lobster benedict for breakfast and it was so delicious made by chef candra.. we also serve by the helpful mr shekyu that made our breakfast very enjoyable.. fells like we have our own butler ... definitely will be back again.. with the kids .. thank You Hotel Keraton.. keep up the good work
Stayed 1 night in Jan 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel Very nice recepsionis Luxry hotel.
Stayed 3 nights in Dec 2018
Verified

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location. Staff were all very fast, helpful, and courteous. Toiletries by Byredo was great. There's a Bose sound system in the room which can go pretty loud. TV quality was not very good though.
Stayed 2 nights in Dec 2018
Verified

8/10 Good

yohan

Liked: Cleanliness, staff & service, room comfort

만족

만족스러웠음
Stayed 1 night in Dec 2018
Verified

8/10 Good

Chia Huang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
elegant and luxurious hotel,very convenient to nearby shopping mall
Stayed 2 nights in Jul 2018
Verified

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Had to change room 3 times, once the airconditioning not working otger included noise and mosquitos inside the room. Not acceptable for a 5 star.
Stayed 6 nights in Nov 2018
Verified

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お風呂の浴槽が汚かった
Stayed 1 night in Nov 2018