Jacksonville Family Accommodation

I loved this hotel, it was our first time to Amelia Island. We have two small kids, ages 5 and 2. Everyone had a blast. Property is awesome. As always the customer service at a Ritz Carlton is above and beyond. The location is great, short drive or uber ride in to downtown. Beach feels secluded. I gave the hotel 5 stars, but there is a couple of things that I thought could be improved or changed. First, as expected there was a resort fee, but there was an additional charge for umbrellas on the beach. Chairs were free, but umbrellas were $25. To me, this was kind of nickel and diming. I mean, the hotel is $400+ a night and already has a resort fee. If you're on the beach, you want an umbrella. Just include the umbrellas! The second thing was the quality of the chairs on the beach. These are definitely not up to Ritz standards. Picture the white chairs that have the plastic straps that go across with space in between each, that should have a pad, but in this case don't have a pad. I have stayed at cheaper hotels with much nicer chairs. Sounds like it's not that big of a deal but when you are on a beach vacation you spend a lot of time in those chairs. But if those two things were improved this hotel would be that much better.

The room was very nice, comfortable and clean. I would definitely stay here again. My only complaint is that we were charged with a $25 resort fee for our one night stay. This was on top of the room charge and taxes that were estimated when we booked the hotel. The $25 charge was not disclosed through Expedia. The property is beautiful, and I'm sure there were many amenities that come with that fee. However, we only needed a room for the night. If we were staying for a vacation, it would have been worth the extra charge, but for an overnight, I would haven chosen a different location had I known.

We stayed at the Tennis Villas and loved having the smaller pool right in our area. It was great for the kids. Next time we might opt for the ocean front for the view. It would be closer to the big pool and the beach. We had a great time and the resort is wonderful!

The view was spectacular, the staff was wonderful and very helpful. The rooms were better than the pictures.

Staff was very attentive, rooms very nice. Location outstanding.

We had ants in our bed and had to change rooms at 4 am in the morning the front desk was super polite and looked after us well .The second room we was moved too was a budget looking place dirty and more ants but only in the shower

We had a stopover on our way back home from holiday and found everthing in the hotel excellent and loved the chance to relax in their pool, so good after a day in Downtown Jacksonville. The only thing I would like to say is that for some of us who like fresh chopped fruit for breakfast rather than muffins,etc, I think a little bit more consideration could be made for those who can't eat that kind of breakfast. We thought there was far too much stodge and not enough healthier options. When we return we would like to have a better breakfast.

Nice hotel, great staff. Common areas very nice, room was excellent. Tv location was unique

Enjoyed my stay. Room was comfortable and breakfast was good with lots of choices. The staff was very cirdial and proficient.

Had a wonderful time and service was absolutely Great!