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Hotel Casa Caracol

2.0 star property
Hotel in Isla Mujeres, a short walk to Isla Mujeres Ferry Terminal

Photo gallery for Hotel Casa Caracol

Front of property
TV
Enter a stylish space with a glass door and wooden paneling, surrounded by lush greenery.
Two single beds with white linens, a pyramid painting, and a woven-framed mirror adorn this stylish room.
TV

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Laundry
  • Free WiFi
The current price is NZ$110
includes taxes & fees
7 Aug - 8 Aug

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Family Room

Three beds with white bedding and wooden frames are arranged in this hotel room, featuring a simple design and white walls.

Family Room

Highlights

Air conditioning
TV
Separate bedroom
Private bathroom
  • Sleeps 5
  • 2 Double Beds and 1 Large Twin Bed

View all photos for Basic Room

Cozy retreat with a large bed, air conditioning, and a small window for natural ventilation.

Basic Room

Highlights

Air conditioning
TV
Separate bedroom
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Studio Suite, 1 Double Bed

Basic Studio Suite, 1 Double Bed

Basic Studio Suite, 1 Double Bed

Highlights

Air conditioning
Kitchenette
Mini-fridge
TV
Separate bedroom
Private bathroom
Stovetop
Cookware/dishes/utensils
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

Two single beds with white linens, a pyramid painting, and a woven-framed mirror adorn this stylish room.

Standard Triple Room

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
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About the area

Map
8a Miguel Hidalgo Centro - Supmza. 001, Isla Mujeres, QROO, 77400

What's nearby

  • Miguel Hidalgo - 1 min walk - 0.0 km
  • Isla Mujeres Ferry Terminal - 3 min walk - 0.3 km
  • Isla Mujeres Cemetery - 5 min walk - 0.4 km
  • North Beach - 5 min walk - 0.4 km
  • Dolphin Discovery - 7 min drive - 6.0 km

Restaurants

  • ‪Los Mariscos de Humo - ‬1 min walk
  • ‪Los Burritos - ‬2 min walk
  • ‪Aroma Isla - ‬1 min walk
  • ‪Cafe Mogagua - ‬1 min walk
  • ‪Los Tacos de Humo - ‬1 min walk

About this property

Hotel Casa Caracol

Hotel near North Beach
Close to Isla Mujeres Ferry Terminal, Hotel Casa Caracol provides amenities such as dry cleaning/laundry services. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Luggage storage, smoke-free property and a gift shop
Room features
All guest rooms at Hotel Casa Caracol feature comforts, such as air conditioning, as well as
More conveniences in all rooms include:
  • Showers and shampoo

Languages

English, Spanish

Similar properties

Exterior

Hotel Sol Caribe

  • Kitchen
  • Free WiFi
  • Air conditioning
  • Outdoor space
8.0 out of 10, Very good, 217 reviews
The price is NZ$191
includes taxes & fees
1 Sept - 2 Sept
Hotel Sol Caribe

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 32-inch TV

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Casa Caracol pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Casa Caracol?

As of 6 Aug 2025, prices found for a 1-night stay for 2 adults at Hotel Casa Caracol on 7 Aug 2025 start from NZ$110.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Casa Caracol?

This hotel doesn't offer parking.

What time is check-in at Hotel Casa Caracol?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Casa Caracol?

Checkout is at 11:00 AM.

Where is Hotel Casa Caracol located?

Located in Centro - Supmza 001, this hotel is within a 5-minute walk of Miguel Hidalgo and Isla Mujeres Ferry Terminal. North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes.

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Hotel Casa Caracol Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 6 out of 10 reviews
Rating 8 - Good. 2 out of 10 reviews
Rating 6 - Okay. 2 out of 10 reviews
Rating 4 - Poor. 0 out of 10 reviews
Rating 2 - Terrible. 0 out of 10 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

They were nice, it was clean and great location
Stayed 4 nights in Apr 2025

6/10 Okay

GLORIA

Liked: Cleanliness, staff & service
Disliked: Amenities
Needs to be demolished and start new
Stayed 1 night in Jul 2025

10/10 Excellent

Lisa van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved it! Apparently I was the first one to book when it got online, and I was welcomed in such a nice and enthusiastic way! All the staff was amazing and super friendly. The location is the best you can imagine, its close to everything, but you dont hear any noice. If I go back to Isla Mujeres, I will definitely stay here again.
Stayed 3 nights in Feb 2025

6/10 Okay

steven

Liked: Cleanliness, staff & service, amenities
It’s close to everything. It’s better than it was when it was called Sayil Hotel. Two of the four nights a worker or owners child yelled and cried til 10:40-11 pm. Take earplugs. Staff was very nice.
Stayed 4 nights in Apr 2025

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cerca todo, bueno, bonito, la atencion todos muy amables, todo excelente, tiene el espacio correcto y suficiente, nos encanto, regresariamos,
Stayed 1 night in Apr 2025

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente alojamiento, los encargados fueron muy amables
Stayed 1 night in Apr 2025

10/10 Excellent

Rainier

Stayed 2 nights in Mar 2025

8/10 Good

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sencillo y adecuado.

La locación está perfecta, cerca de todo, buen precio y muy seguro . Las chicas recepción y ama de llaves muy atentas ☺️ sencillo y adecuado .
Stayed 3 nights in Mar 2025

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the space in the room. The Staff was incredible fresh towels. Hanging wet beach stuff and returning it. It was right down town in North Beach area so easy walk to beaches and dinning. We really had fun
Stayed 7 nights in Feb 2025

10/10 Excellent

Necla

Stayed 3 nights in Feb 2025