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Reviews of Hilton Garden Inn Houston/Sugar Land

3 out of 5
Hilton Garden Inn Houston/Sugar Land
722 Bonaventure Way, Sugar Land, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 259 out of 498 reviews" "
Rating 8 - Good. 102 out of 498 reviews" "
Rating 6 - Okay. 51 out of 498 reviews" "
Rating 4 - Poor. 39 out of 498 reviews" "
Rating 2 - Terrible. 47 out of 498 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Stefhanie

Travelled with family
Disliked: Cleanliness, staff & service
Bathroom was not cleaned properly. There were urine stains around the toilet and the smell of it was strong. Check in was less than pleasant with the white lady with the white glasses in front having an attitude due to personal reasons and was not shy about letting us know she was ready to “get out of here”.
Stayed 1 night in May 2024

6/10 Okay

Malcolm

Liked: Cleanliness, amenities
The door was propped open when my room was supposed to have been "ready", and the maids had not yet cleaned it. There was confusion at the front desk, but it got cleaned within the first hour. I checked in at 3:30PM.
Stayed 1 night in Apr 2024

8/10 Good

Keren

Liked: Cleanliness, amenities
Muy buen servicio
Stayed 1 night in Apr 2024

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place !!
Stayed 2 nights in Feb 2024

2/10 Terrible

Behram

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were terrible. We had to change 2 rooms. AC was not working in both the rooms, had weird smell. Bathroom sink was not draining properly. Elevator was too hot. Would not stay here again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Carla

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the property
Stayed 1 night in Apr 2024

10/10 Excellent

Everett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept grounds.
Stayed 2 nights in Mar 2024

2/10 Terrible

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Ralph

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great. Destini is the best.
Stayed 3 nights in Mar 2024

6/10 Okay

Edgar

Disliked: Staff & service
Need more attention about service and friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Ruby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price, very clean!
Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Room
Stayed 1 night in Mar 2024

10/10 Excellent

Shantranic

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Travis

Travelled with family
Liked: Cleanliness
Room smelled damp almost moldy. WiFi didn’t work on multiple devices and front desk never sent anyone out to address it. Decent stay 6/10.
Stayed 3 nights in Feb 2024

10/10 Excellent

Chason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff, clean rooms, and great location!
Stayed 1 night in Feb 2024

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place and staff was very friendly!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay there. Friendly staff. Clean property. Good value overall.
Stayed 2 nights in Feb 2024

10/10 Excellent

Troy

Stayed 2 nights in Feb 2024

2/10 Terrible

Melissa

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach Infested
Stayed 2 nights in Jan 2024

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
I stayed at this hotel for an overnight getaway. This hotel was very clean. The staff was very helpful, and the food was great. This will be my go-to spot when I need to get away.
Stayed 1 night in Feb 2024

10/10 Excellent

Adia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Gul Zehra

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. Cockroaches in the bathroom, water taps had very low pressure. Won't recommend.
Stayed 3 nights in Feb 2024

4/10 Poor

Venesha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Nathan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Jan 2024

2/10 Terrible

Deborah

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I called and went in there 2 times, I left behind an item they said they would call me, never heard from them again. Stayed there twice, very noisy! We will never be back.
Stayed 2 nights in Jan 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and excellent customer service
Stayed 3 nights in Jan 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Vic

Stayed 1 night in Jan 2024

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Saliha

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
out of 4 nights we stayed there with a two month old infant, hotel lost power and temperature was below freezing point they had no backup to sort it out secondly when I approached the reception desk i was told very rudely that she had no control over power failure and they had no idea how long its going to take, awful experience specially when you have a infant with you plus lady at reception was way too rude. Avoid
Stayed 3 nights in Jan 2024

10/10 Excellent

Shakira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Jasmine

Travelled with family, Travelled with family and small children
Stayed 3 nights in Jan 2024

2/10 Terrible

Debra

Stayed 1 night in Jan 2024

10/10 Excellent

Margarita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

ASHISH

Disliked: Amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jorjane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Gladys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water for shower was cold
Stayed 1 night in Dec 2023

8/10 Good

SURESHBABU

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the hotels won't charge additional fee as long as the pet fee is charged. Hilton did charge additional fee which was surprised to me and little disappointed.
Stayed 1 night in Dec 2023

4/10 Poor

Mohammad Saifuddin

Travelled with family and small children
There was no hot water and cockroach in the room.
Stayed 3 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Hotel Manager to be aware about basics
Hot water didn’t come for a bath on a December morning. Not the most ideal situation The Hilton bus shuttle is permanently parked at the hotel entrance so hotel visitors cannot pull into the drive way to unload when it is raining. Simple things that the hotel Manager should be aware about.
Stayed 3 nights in Dec 2023

6/10 Okay

naveen

decent
Stayed 4 nights in Dec 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
It was overall a great trip minus the hot tub not working and the pool being cleaned on my stay the the little coffee thing in my room wasnt working properly and i wasnt aware that breakfast wasnt complimentary but coffee was just joined hilton honors but overall the staff was great especially George u rock
Stayed 1 night in Dec 2023

4/10 Poor

Heather

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Very disappointing, traveled to the property with my young son. We arrived and they gave us keys. Upon going to the room we discovered that the AC was blasting, the beds were unmade and someone’s personal belongings were in the room. We immediately shut the door and went back to the front desk agent. He said that housekeeping had cleared the room, but it was CLEAR that these people had NOT checked out( as there were quiet a few items in the room ). Very very disappointed with this experience.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Darlene

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Albert J

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Rooms need face lift.
The staff was fantastic! Very friendly, professional, excellent customer service. But the rooms need to be remodel. Especially the bathroom of the room we stayed in.
Stayed 2 nights in Dec 2023