The Coaching Inn Group in Horsham from NZ$203

"A very poor experience. None of the rooms had working air conditioning, which appeared to be centrally switched off, and despite raising it multiple times, nothing was done. Offering two glasses of wine for 11 people felt completely inadequate. One room (226) was in an unacceptable state — wet bed, hairs in the bathroom, urine on the toilet, dirty surfaces and no bin liners. It was reported at 6:30pm and not partially addressed until after midnight, which is unacceptable. The only gesture offered was a Baileys, which was frankly insulting. Two rooms were next to a delivery bay, and with no air con the windows had to stay open, meaning guests were woken around 4am by deliveries. When I asked to speak to the duty manager the next morning, I was told they refused to come out. We were only offered 30% off two rooms, despite all six being affected. A formal complaint has since received no response at all, and as this appears to be an IHG franchise, there seems to be no accountability from IHG either. Overall, a very disappointing stay well below expected standards."

"Perfect start to our holiday "

"This was a lovely hotel to stay in, I loved the black and red decor. The food was really nice, the bed was comfy and the room was clean. I would stay again and would recommend to others. Although the location it at the end of the runway, We could not hear any of the planes from inside the building. It was also a 5 min drive from our parking site."

"Really lovely hotel opposite the airport which is fantastic for early morning flights "

"Perfect location for Gatwick south terminal "

"Got in our room early which was very nice staff were very helpful and the room was small but comfortable"

"No issues "

"Great location"

"For the price you pay it’s not up to standard. You are better off going to the travel lodge over the road. Only good thing about the stay was breakfast and where the hotel is. Other than that, I wouldn’t stay here again. Had to be moved rooms due to the filth that was in the room. If you’re staying on the first floor all you can hear is people above. Cleaners and manager need a talking too. The head board was thick with dust and there’s only one thing splattered on that head board, it’s disgusting. I’ll be contacting head office. Not acceptable."