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"Location is great but Very slow service. Bathroom toilet did not work for 3 days and after multiple requests nobody came to repair the issue "

"Good "

"The hotel, location, the staff, and cleanliness was fantastic. My only complaint was noise. There is no air conditioning so the windows must be open. The hotel is next to the train station and a super busy intersection so it is really loud. Hard to peacefully rest. "

"Breakfast was very expensive and of no quality Evening meal again very expensive and not much better in quality Self check in on arrival was hard work, it’s not what you really want to be doing after a full day travelling "

"No sauna/spa included which was a little sad but they did provide the option I think at a nearby location. We stayed in a newly renovated room as they are updating. It was very nice, clean, sleek. Bathroom doors are dying out in hotels (not a complete seal for privacy but was good enough and shower was amazing). We didn't partake in breakfast but they did have a more affordable croissant and coffee option if you wanted something light. Thought it was a great location in Lucerne for train station and exploring. "

"Wonderful "

"Staff are friendly"

"Everything perfect"

"Loved our stay. Great views, central location. Clean, great beds!"