Our family’s stay at this property was excellent in all regards. The apartment was spacious and clean, the staff was professional and helpful, especially Jane who provided service and assistance like I never experienced before, nor could have expected in the following regard. After leaving Ho Chi Minh City (HCMC) we discovered that I had left a pouch containing my mobile phone and other valuables at Ho Chi Minh City Airport, and, in desperation, we called Somerset Hotel for help with the communications given our language barrier. Jane personally went to the airport and was able to track down the items and assist my daughter in retrieving them. I cannot begin to thank this employee for her selflessness and compassion! After experiencing such exemplification of excellence in customer service exceeding all expectations, I wholeheartedly recommend Somerset Hotel HCMC as an amazing accommodation when visiting HCMC.