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Reviews of Hotel Nikko Saigon

5 out of 5
Hotel Nikko Saigon
235 Nguyen Van Cu Street, District 1, Ho Chi Minh City

Reviews

9.4

Exceptional

Rating 10 - Excellent. 748 out of 1003 reviews" "
Rating 8 - Good. 188 out of 1003 reviews" "
Rating 6 - Okay. 37 out of 1003 reviews" "
Rating 4 - Poor. 13 out of 1003 reviews" "
Rating 2 - Terrible. 17 out of 1003 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Cuong

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Not too clean in some part like a bathtub left some hair there, smaller than it list 409 sf, the bed is awesome I slept really well on it, I ask for upgrade did not get it, you guys miss a chance for me to become a regular customer. Over all it’s a good hotel but not great. Thanks for reading
Stayed 5 nights in May 2024
Response from Hotel Nikko Saigon on 14 May 2024
Dear Cuong, Thank you very much for staying and taking your time to share your experience with us. We are sorry for the bad experience you had regarding cleanliness and upgrading. However, we are pleased to know that you are satisfied with the stay at Hotel Nikko Saigon. Again, thank you for choosing Hotel Nikko Saigon and giving us back your valuable feedback. Look forward to welcoming and serving you again. Best regards,

8/10 Good

Shen, Newmarket

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not expected to be a 5 star hotel, as the facility might require a refresh. Shower is levelled with the kitchen floor, the water from shower always ruin the kitchen area after a shower. The door separated bedroom and the kitchen also seems to be out of shape. However, the staff was amazing, who are always understandable and willing to help. Kudos to all the staff.
Stayed 3 nights in May 2024
Response from Hotel Nikko Saigon on 10 May 2024
Dear Shen, Thank you for staying and taking your time to share your experience at Hotel Nikko Saigon. We are sorry for the inconvenience caused to you regarding the layout of the room. However, we are pleased to know that you were satisfied with our staff and thank you for the compliments about our staff. We look forward to welcoming and serving you if you have an opportunity to visit Ho Chi Minh. Best regards,

10/10 Excellent

Katherine

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Nikko Saigon on 8 May 2024
Dear Katherine,Warmly thank you for sharing your experience with us. We are very glad to learn that you had a satisfying time at Hotel Nikko Saigon. We look forward to welcoming you back in the near future.Sincerely,

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay. The rooms were very nice and modern. The staff was WONDERFUL AND HELPFUL. I definitely recommend a stay here. Very convenient to shopping and restaurants.
Stayed 1 night in Apr 2024
Response from Hotel Nikko Saigon on 8 May 2024
Dear Katherine, Thank you for staying and taking your time to share your experience with us.All of us are pleased to know that you had a good stay at Hotel Nikko Saigon. We look forward to welcoming and serving you again. Sincerely,

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough about the comfort and the service of this hotel. Attention to detail and they anticipate your every need. I would encourage anyone to stay here and be treated like royalty.
Stayed 3 nights in May 2024
Response from Hotel Nikko Saigon on 8 May 2024
Dear Lynn, Thank you for staying with us and taking time to share your experience. We are glad to hear that you enjoyed your stay with us. Thank you also for good comments regarding of our staff. We look forward to welcoming you back in the near future.Sincerely,

10/10 Excellent

Jian Liang

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was accommodating. Especially loved the Japanese Restaurant 5 Senses. The service was impeccable and the manager Burc was extraordinary. He took care my wife and I like we were celebrities and the food was perfect. 10 stars.
Stayed 4 nights in Apr 2024
Response from Hotel Nikko Saigon on 3 May 2024
Dear Jian Liang, Thank you for staying and taking your time to share your experience with us. We are pleased to hear that you enjoyed your stay and had a good time at the restaurant. We look forward to welcoming and serving you again. Best regards,

10/10 Excellent

Jesse

Liked: Staff & service
Best breakfast Buffett I’ve ever been to.
Stayed 3 nights in Apr 2024
Response from Hotel Nikko Saigon on 3 May 2024
Dear Jesse, Thank you for choosing Hotel Nikko Saigon and giving us back your great comment regarding our breakfast. We look forward to welcoming you back soon. Best regards,

10/10 Excellent

THANG, peoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient to most places. A bit "far" from the central as in, you would need a taxi about 15-20mins away. Awesome 5* buffet though.
Stayed 2 nights in Mar 2024
Response from Hotel Nikko Saigon on 3 May 2024
Dear THANG, Thank you for choosing Hotel Nikko Saigon and giving us back your great feedback. We are glad to receive your compliments and look forward to welcoming you back again. Sincerely,

10/10 Excellent

Thanh, Doylestown

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nikko is truly amazing. Foods are good and staff is very friendly.
Stayed 1 night in Apr 2024
Response from Hotel Nikko Saigon on 3 May 2024
Dear Thanh, Thank you for staying and taking your time to share your feedback with us. We are pleased to know that you enjoyed your stay at Hotel Nikko Saigon. We look forward to welcoming you back soon. Best regards,

10/10 Excellent

Thanh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location as it was central to many districts. Staff were very helpful and friendly
Stayed 3 nights in Apr 2024
Response from Hotel Nikko Saigon on 23 Apr 2024
Dear Thanh, Thank you very much for staying and taking your time to share your experience with us. We are pleased to hear that you enjoyed your stay at Hotel Nikko Saigon. We look forward to welcoming you back again. Sincerely,

10/10 Excellent

Kam Wah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is great!
Stayed 3 nights in Apr 2024
Response from Hotel Nikko Saigon on 20 Apr 2024
Dear Kam Wah, Thank you for staying and taking your time to share your feedback with us. We are pleased to know that you enjoyed our breakfast.We look forward to welcoming and serving you again. Sincerely,

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great place to stay.
Stayed 2 nights in Apr 2024
Response from Hotel Nikko Saigon on 17 Apr 2024
Dear Andy, Thank you for staying and taking your time to share your experience with us. We are pleased to know that you had a good stay at Hotel Nikko Saigon. We look forward to serving you again. Warmest regards,

10/10 Excellent

Lan

Liked: Cleanliness, staff & service, property conditions & facilities
I will turn back
Stayed 3 nights in Apr 2024
Response from Hotel Nikko Saigon on 17 Apr 2024
Dear Lan, Thank you for choosing and taking your time to share your feedback. We are pleased to know that you enjoyed your stay with us. We look forward to welcoming you back in the future. Sincerely,

10/10 Excellent

omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Hotel Nikko Saigon on 8 May 2024
Dear omar, Thank you so much for taking the time to share your experiences regarding your recent stay with us.We are very glad to learn that you had a satisfying time at Hotel Nikko Saigon. Look forward to welcoming you back in the near future.Sincerely,

10/10 Excellent

Thanh, Doylestown

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs provide excellence services.
Stayed 1 night in Apr 2024
Response from Hotel Nikko Saigon on 17 Apr 2024
Dear Thanh, Thank you so much for taking the time to share your experiences regarding your recent stay with us.We are very glad to learn that you had a satisfying time at Hotel Nikko Saigon. Look forward to welcoming you back in the near future.Sincerely,

4/10 Poor

Darrel, BELLEVUE

Stayed 1 night in Apr 2024
Response from Hotel Nikko Saigon on 8 May 2024
Dear Darrel, We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short based on your rating.We look forward to hoping we can regain your trust to stay at Hotel Nikko Saigon again in the future.Sincerely,

10/10 Excellent

Thanh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 3 nights in Apr 2024
Response from Hotel Nikko Saigon on 15 Apr 2024
Dear Thanh, Thank you for staying and giving us back your feedback. We are pleased to know that you enjoyed your stay at Hotel Nikko Saigon. Look forward to welcoming you soon. Wamest regards,

10/10 Excellent

Philip, Saratoga

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly and helpful.
Stayed 1 night in Apr 2024
Response from Hotel Nikko Saigon on 15 Apr 2024
Dear Philip, Thank you for choosing Hotel Nikko Saigon. We are pleased to know that you enjoyed your stay with us and appreciate your compliments about our staff. We look forward to welcoming and serving you again. Best regards, Hotel Nikko Saigon

10/10 Excellent

Thuy

Stayed 3 nights in Apr 2024
Response from Hotel Nikko Saigon on 3 May 2024
Dear Thuy, Thank you for choosing Hotel Nikko Saigon on your recent trip to Ho Chi Minh City! We truly appreciate the time you took to share your experience with us.Look forward to seeing you again in the near future.Sincerely,

10/10 Excellent

Shaffiq

Liked: Cleanliness, amenities, property conditions & facilities
Not very walkable. Not too many dining options
Stayed 2 nights in Apr 2024
Response from Hotel Nikko Saigon on 8 Apr 2024
Dear Shaffiq, Thank you for staying and sharing your experience with us. We are glad to know that you enjoyed your stay. Look forward to welcoming you back. Sincerely,

10/10 Excellent

Thomas, San Jose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean room. The location is not centrally located to major attractions.
Stayed 4 nights in Apr 2024
Response from Hotel Nikko Saigon on 8 Apr 2024
Dear Thomas, Thank you for choosing Hotel Nikko Saigon. Thank you also for the great rating and compliments about our staff and loom. We look forward to seeing you soon. Best regards,

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Great beds. Nice comfortable stay.
Stayed 2 nights in Apr 2024
Response from Hotel Nikko Saigon on 13 Apr 2024
Dear Kari, Thank you for staying and sharing your experience with us. We truly appreciate comments regarding our bedding and glad to know that you had a good time with us. We look forward to seeing you soon. Sincerely,

10/10 Excellent

MONIQUE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back for sure to hotel Nikko Saigon for my next trip
Stayed 7 nights in Mar 2024
Response from Hotel Nikko Saigon on 8 Apr 2024
Dear MONIQUE, Thank you for staying and taking your time to share your experience with us. We are truly pleased to know that you enjoyed your stay at Hotel Nikko Saigon. We look forward to welcoming and serving you again. Sincerely,

10/10 Excellent

Eddie, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property is nice and spacious.
Stayed 5 nights in Mar 2024
Response from Hotel Nikko Saigon on 3 Apr 2024
Dear Eddie, Thank you very much for choosing us and giving us back your great feedback. We are truly pleased that you enjoyed your stay and look forward to welcoming and serving you again in the near future. Warmest regards,

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was terrific
Stayed 2 nights in Mar 2024
Response from Hotel Nikko Saigon on 3 Apr 2024
Dear douglas, Thank you for staying and sharing your experience with us. We are pleased to receive your feedback and look forward to serving and welcoming you again. Sincerely,

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Being a VIP Hotel, they had a larger room available and upgraded us without being asked. We also needed to stay one more night so we booked through EXPEDIA again and they’ll allow us to stay in the same room which was an upgrade again from the one that we had. I can’t even explain the breakfast how unbelievable it was, it’s over the top! It has everything you could possibly want. This was definitely one of the highlights of the hotel!
Stayed 1 night in Mar 2024
Response from Hotel Nikko Saigon on 29 Mar 2024
Dear Janet, Thank you very much for choosing and giving us back your great review. We are pleased to hear that you had a good time with us. We appreciate your compliments about our room and breakfast. We look forward to welcoming and serving you again. Sincerely,

6/10 Okay

Brian, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Not sure why my room made so much noise @ night time from 1 AM to 6 AM. I heard someone keep knocking @ my door every 20 minutes. I could not sleep. Hoping There is no ghost in the hotel.
Stayed 4 nights in Mar 2024

10/10 Excellent

Abhijit, North Wales

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Nikko Saigon on 27 Mar 2024
Dear Abhijit, Thank you for choosing and sharing your experience with us. We are glad to know that you had a good time while you were at Hotel Nikko Saigon. We look forward to seeing you soon!Sincerely,

10/10 Excellent

Janet

Stayed 2 nights in Mar 2024
Response from Hotel Nikko Saigon on 13 Apr 2024
Dear Janet, Thank you so much for taking the time to share your experiences regarding your recent stay with us.We are very glad to learn that you had a satisfying time at Hotel Nikko Saigon. Look forward to welcoming you back in the near future.Sincerely,

10/10 Excellent

Vinh

Stayed 2 nights in Mar 2024
Response from Hotel Nikko Saigon on 9 Apr 2024
Dear Vinh, Thank you for choosing and giving us back your feedback. We are pleased to know that you had a good time with us. We look forward to seeing you again soon. Warmest regards,

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and very helpful. Great location.
Stayed 4 nights in Mar 2024
Response from Hotel Nikko Saigon on 15 Mar 2024
Dear Ricardo, Thank you for staying and taking your time to share your experience with us. Thank you also for the great comments about our staff. We look forward to welcoming you back in the future. Sincerely,

10/10 Excellent

Roger, hacienda hts

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean room, staffs are friendly, breakfast is great, location is convenient
Stayed 1 night in Mar 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were friendly and helpful! Good location.
Stayed 6 nights in Feb 2024
Response from Hotel Nikko Saigon on 12 Mar 2024
Dear Sally,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Hotel Nikko Saigon

10/10 Excellent

Tuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we stayed at Nikko. The staff and service is the best. The breakfast buffet is wonderful. The hotel is very quiet but the environment outside of the hotel is noisy and crowded especially during rush hours. On this visit we think the lobby and corridors smell musty
Stayed 4 nights in Mar 2024
Response from Hotel Nikko Saigon on 10 Mar 2024
Dear Tuan,Thank you for staying and taking your time with us. We are pleased to know that you enjoyed your stay and thank you also for giving us back good comments about our breakfast!We look forward to welcoming and serving you again in the near future. Sincerely,

10/10 Excellent

Oanh

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Nikko Saigon on 9 Mar 2024
Dear Oanh, Thank you for choosing Hotel Nikko Saigon on your recent trip to Ho Chi Minh City! We truly appreciate the time you took to share your experience with us.Look forward to seeing you again in the near future.Sincerely,

10/10 Excellent

Oanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Nikko Saigon on 3 Apr 2024
Dear Oanh, Thank you for choosing and taking your time to share your experience with us. We are glad to know that you enjoyed your stay at Hotel Nikko Saigon. We look forward to serving and welcoming again in the future. Sincerely,

10/10 Excellent

Chris

Stayed 2 nights in Mar 2024
Response from Hotel Nikko Saigon on 27 Mar 2024
Dear Chris, Thank you for staying and taking your time to share your experience with us. We are pleased to know that you had a good time at Hotel Nikko Saigon. Look forward to welcoming and serving you again. Sincerely,

10/10 Excellent

Linda

Stayed 12 nights in Feb 2024
Response from Hotel Nikko Saigon on 26 Mar 2024
Dear Linda, Thank you for choosing and giving us back your great feedback. We are glad to hear that you had a good time with us. We look forward to seeing you again in the future. Warmest regards,

6/10 Okay

Pankaj

Stayed 2 nights in Mar 2024
Response from Hotel Nikko Saigon on 25 Mar 2024
Dear Pankaj, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Abdel Monem, San Leandro

Stayed 4 nights in Feb 2024
Response from Hotel Nikko Saigon on 23 Mar 2024
Dear Abdel Monem, Thank you for choosing Hotel Nikko Saigon on your recent trip to Ho Chi Minh City! We truly appreciate the time you took to share your experience with us.Look forward to seeing and serving you again in the near future.Sincerely,

10/10 Excellent

Gemma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoy the service van around the city. Concierge are all nice and they did upgrade our room. Over all employees are nice. Thank you
Stayed 3 nights in Feb 2024
Response from Hotel Nikko Saigon on 2 Mar 2024
Dear Gemma, Thank you for choosing Hotel Nikko Saigon on your recent trip to Ho Chi Minh City! We truly appreciate the time you took to share your experience with us and glad to receive your great comments about our staff and service. Look forward to seeing you again in the near future.Sincerely,

10/10 Excellent

Tinh

Stayed 1 night in Feb 2024
Response from Hotel Nikko Saigon on 22 Mar 2024
Dear Tinh, Thank you for staying and giving us back your feedback regarding your experience with us. We are pleased to receive your great review. We look forward to welcoming you back in the future. Sincerely,

10/10 Excellent

Trung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, good location, staffs are friendly, courtous . They gave us an upgrade to a suite,so nice of them. The pool area is great ,long 25m Olympic size, quiet and relaxing . Hotel is very clean, I stayed here before and would come back anytime.
Stayed 1 night in Feb 2024
Response from Hotel Nikko Saigon on 2 Mar 2024
Dear Trung, Thank you for staying and taking your time to share your feedback.We are pleased to hear that you enjoyed your stay at Hotel Nikko Saigon and appreciate your great comments about staff, facilities and cleanliness. We look forward to welcoming you back in the future. Warmest regards,

10/10 Excellent

Barbara, Doral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a feeling that they did have rooms available for upgrade, but they did not provide me with one to a larger room. However, the room I was in was very nice.
Stayed 2 nights in Feb 2024
Response from Hotel Nikko Saigon on 25 Feb 2024
Dear Barbara, Thank you very much for staying and taking your time to share your experience with us. We apologize for not meeting your expectations for room upgrade. However, we are pleased to know that you had a good time while you were at Hotel Nikko Saigon. We look forward to welcoming and serving you again in the near future. Sincerely,

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best 5 star hotel in Saigon. I've been to so many, but the service here was the top. Best room, best everything.
Stayed 1 night in Feb 2024
Response from Hotel Nikko Saigon on 18 Feb 2024
Dear Alexander,Thank you for choosing Hotel Nikko Saigon as your residence in Ho Chi Minh City.We appreciate the chance to learn about your current stay and we are delighted to receive your compliments.It serves as a validation how much you have enjoyed your stay at our hotel.Please feel free to let us know if there is anything you need to make your stay more comfortable.Sincerely,

10/10 Excellent

Michael

Stayed 3 nights in Feb 2024
Response from Hotel Nikko Saigon on 22 Mar 2024
Dear Michael, Thank you so much for taking the time to share your experiences regarding your recent stay with us.We are very glad to learn that you had a satisfying time at Hotel Nikko Saigon. Look forward to welcoming you back in the near future.Sincerely,

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are wonderful! Thank you all
Stayed 5 nights in Feb 2024
Response from Hotel Nikko Saigon on 18 Feb 2024
Dear Vicki,Thank you for sharing your feedback regarding your stay! Your satisfaction is our top priority, and we are very pleased to receive your comments about our staff. Thank you for your trust and we hope to have you again very soon. Sincerely,

10/10 Excellent

KLIMENT

Travelled with partner
Liked: Cleanliness, staff & service
Excellent location and value. The breakfast buffet is extraordinary, possibly the best I’ve ever seen. Special shout-out to Le Quang Hai who was there when we arrived after a 14-hr flight and helped us check in and was also there when we left to bid us goodbye. I highly recommend this hotel
Stayed 4 nights in Jan 2024
Response from Hotel Nikko Saigon on 15 Feb 2024
Dear KLIMENT, Thank you very much for choosing Hotel Nikko Saigon and taking your time to share your experience with us.We are glad to receive your great feedback regarding our staff!We look forward to welcoming and serving you again in the future. Sincerely,

10/10 Excellent

seounghyun

Stayed 3 nights in Feb 2024
Response from Hotel Nikko Saigon on 14 Feb 2024
Dear seounghyun,Thank you so much for taking the time to share your experiences regarding your recent stay with us.We are very glad to learn that you had a satisfying time at Hotel Nikko Saigon. Look forward to welcoming you back in the near future.Sincerely,

10/10 Excellent

Karen

Stayed 1 night in Feb 2024
Response from Hotel Nikko Saigon on 14 Feb 2024
Dear Karen,We would like to thank you very much for your time to share your experiences with us.All of us at Hotel Nikko Saigon hope that we will have the pleasure of welcoming you back again soon. Warmest regards,