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"Fabulous upgrade to a newly decorated suite, thanks! Beautiful space and going to try and book to go again with my husband. Didn’t get time to use the facilities this time but there’s a charge to use unless you book direct. The allocation for the evening meal on the HB package is £35. You can pay extra if you so wish. We happened to be seated next to the grill area so got chatting with the cook there. I had the most amazing steak - perfectly seasoned with a sauce. He also advised on the type/size of steak options. Based on what we saw my friend had a burger. It was lush and my steak was certainly the nicest in a long time. Chips came with a herb on which detracted from the flavour and we both left a lot. Ordinary fries or plain chips would have been better. Great breakfast next day and decent sized beakers to get a drink from of machine. Lush hot choc! Two guys were on their phones at different tables discussing work matters close to me which detracts from a relaxing brekky. I was almost going to move as it went on maybe ten mins. Hospitality nationally needs to consider signs asking people to consider the impact of such calls on other diners. Selfish! The chap two tables up said he didn’t want something going in the press but he talked about it. Despite this, it’s my third stay at this hotel and can recommend. Easy for M6 proximity and half way stage for my friend and I to meet. We usually book a separate room too so we can sleep well which I did with hotels. Com. "

"Warmly welcomed to The Crown and shown to my room, really comfy, great location "

"Early check out is a hassle. Staff not always present on site. Difficult to communicate with hotel staff in case of emergency "

"The cleanliness of the suite was very poor. Dusty towel rail, tv, side board and mirrors. Food remnants from previous occupants on the carpet."

"Great welcoming place to stay "

"It’s all right very basic the bed was bad it’s had plenty of stays. The whole place wants doing up.. I was looking for a place at 9 at night on my way down from Scotland.. "

"Staff were lovely. Hitel nice and clean. Frw stray hairs in bathroom, but no trouble to clean up. Breakfast was fresh, pletniful and good choice. Shame i didnt get to choose where yo sit, maybe I should have asked. Sat next to a man with zero table manners. Not the hotels fault"

"Shap Wells was an unexpected gem! The hotel was wonderfully decorated with stained glass and an “old world” feel. The room and hotel was clean and the food was excellent! The staff was very friendly and helpful. Parking space was generous and we certainly felt safe! Beautiful place to stay with an interesting history!"

"Friendly staff and lovely room"