Hermosa Hotels, Chicago

"Great experience "

"Lovely"

"Goods "

"This was such a disappointing and underwhelming stay. There is zero soundproofing in the rooms, (constant door closing can be heard even over my white noise), housekeeping knocked at 8:20am to assess whether we were still in the room and my daughter was still sleeping, poor internet (WiFi was temperamental and TV was constantly losing signal), the terrace was closed/doors locked, pillows are thin and useless, beds are low to the ground, the carpet is stained and dingy, and I had to ask the front desk twice to review my profile bc I had been charged twice (was resolved). The food is such a loss here. If you’ve ever had food at a bowling alley, this is exactly what the line of food tastes like: I ordered beef empanadas and the margheritia pizza. The pizza tasted previously frozen and the empanadas give me Dollar General frozen food. Thank goodness I paid for “room only” and not the food/beverage package. The strong wins: location, and the bar scene/bartender. Valet was also exceptional. Only reason I didn’t give it 1 star. Do not recommend. The pictures do it way more justice than it deserves. If you’re seeking luxury, this is not it. And perhaps I was booked in a “cheap”/non-upgraded room, but this is not worth it."

"The hotel is very nice overall! We loved the games area in the lobby! Maybe it’s just that they’re extremely short staffed for the size of the place, but when disappointments keep happening you start to feel let down. Expect long lines at the front desk for check in or anything else. We couldn't get a response about getting an extra blanket for the room and they only have an automated system to help you with guest service. We also had to wait a couple hours for our luggage to get to the room after we arrived which was inconvenient. Also, heads up - we weren’t made aware at check in that the pool/hot tub area closes at 9:45 pm and that you need a reservation after 2:30 pm so we weren’t able to use either when we were there. That was a bummer for the kids since that’s why we booked this hotel!"

"Room was nicely appointed, clean and comfortable bed and pillows. One downside was the room would not cool down past 73 degrees. It was hot and made for pretty uncomfortable sleeping conditions. Would like to stay again but they need to get the air figured out. "

"This hotel is great! Great location, great staff. "

"I complain the manager there. Today 4/3/2026, I checked out around 8:30 AM and had a seat on the train around 9:40 AM. Before I sat down, I took out of the glasses box and reading material as usual. But as soon as I opened the glasses box, I found nothing there, no glasses. I called the hotel right away to tell the manager there to ask for him for helping to find my reading glasses and told him, I left my reading glasses on the comforter and folded it. He said he would help and called me soon. Until 4 PM, still nobody called me and I called again. After I was hold for 20 minutes, he said he sent 2 people and nothing there and the room was cleaned. I asked him why he did not send someone in the first place after I called. He said he was so busy and he had 300 rooms to take care. He did not care about the customers. "

"Stayed here several times. This is the only place I stay in Chicago and always a five star experience!"