Independent in Hell's Kitchen

"I recently stayed at the RIU Plaza New York Times Square and had very mixed feelings about the experience. First, I will say the hotel itself is beautiful. You can tell a lot of care and attention went into the design, especially in the lobby area. It feels modern, clean, and well thought out, and it definitely makes a strong first impression when you walk in. That said, the service was extremely disappointing. I would honestly rate it a zero out of ten. There was nothing warm, welcoming, or attentive about the experience. It felt very transactional, with no effort to go above and beyond or provide any kind of memorable customer service. The room itself was fine for sleeping, but very small. It felt like maybe 200 square feet at most. It worked for a place to crash, but it was far from comfortable if you are staying more than a night or two. Breakfast was another frustration. While it is advertised as a continental breakfast, they do not allow you to take anything to go, even if you did not finish your food. That felt unnecessarily restrictive and inconvenient, especially when you are trying to get out and explore the city. There is also NO room service. Overall, this hotel feels very basic despite the price point. For nearly $400 a night, I expected a much better experience. Honestly, I think I would have had a more comfortable and service oriented stay at a place like the Courtyard by Marriott. I would NOT stay here again!"

"Yes"

"The Staff was very friendly. We did not have a fridge in our room and asked front desk if they could keep an item we bought cold overnight until we left the next day. They told us they could bring a fridge to our room and within 30 minutes or less we had the fridge. Hotel was very clean and security was available to ensure all guest were safe. Loved the view from our room!"

"The staff were very helpful and friendly and accommodating. The room was clean and cute, and the bed was extremely comfortable. I enjoyed watching the luggage robot in the lobby!"

"Basic hotel room. Clean, but very basic for the price. "

"The staff at the hotel were very nice and helpful, administering to all our requests happily. After the end of our one night stay, my son and I wanted to go on a ferry around the New York coast to see the statue of liberty. The tour ended at one so it meant we could only get back to check out at one thirty, and the staff did not charge us extra. Also, we needed to go to the Greyhound bus terminal and had lots of heavy luggage, and one of the staff gladly helped carry some of our luggage. He also guided us to the terminal. A rooms were small but otherwise clean and tidy. Very nice hotel!"

"Upon arriving to our room. The blanket was full of I believe cat fur. I am allergic to cats. I was constantly requesting for new blankets. I feel like the tub was dirty. I’ve seen two cockroaches in the bathroom. Was never told the valet would take up to half an hour to arrive upon leaving. Enha and the bellman were accommodating. The bellman is extremely kind. Location is convenient to time square. "

"Loved the location! Quiet, clean, friendly staff!! "

"Breakfast had great options. Location was pretty close to Broadway and area felt safe. Bed was comfortable. Room was a little small, but to be expected in NYC. Would stay again. "