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"Lovely room, lovely staff. The only thing was it was slightly chilly in the room as the window wouldn’t close properly as the cable was going out for the Christmas lights. However this was also not helped by the windy weather "

"Wonderful hotel in such a picturesque town. Our suite room was amazing and views of castle fantastic. Food drinks and staff also fantastic, so intend to go back next year again for our anniversary. Thoroughly recommend this hotel for a great time away. "

"Lovely character hotel in very peaceful surroundings. The staff were just lovely , friendly and chatty . Our room was in a good location and it was easy to get to the restaurant , bar and spa . The room was a good size and the towels were nice and soft, the hot water plentiful too. The only slight dent in the room was the condition of some of the fixtures and fittings . The carpet had quite a few stains on it , the shower settings were missing parts and the towel radiator missing coatings . That said everything worked just fine . The breakfast was good and the service excellent, good choice of fruit and juices . Hot food was tasty especially the eggs Benedict . The spa was enjoyable, the pool warm and the steam room and sauna just right . All in all an excellent and enjoyable stay ."

"We had a one night stay, everything was really good, clean room and linens a comfy bed and good breakfast! and a short drive into beautiful Alnick"

"What a bargain. Friendly efficient staff. Place is clean and well kept. It’s not a posh hotel but does what it does really well. On-site 24 hour cafe too for those arriving late. I’d definitely book again."

"Great stay as always "

"Easy check-in, staff were friendly and informative on arrival and our beautiful room was ready at 3pm. "

"Room was beautiful with amazing shower. It was lovely and warm despite temperatures outside! There were lots of helpful extras like bath robes, toiletries, tea, coffee and even shortbread! Breakfast was delicious and service was excellent. "

"I booked a superior room which was very comfortable and clean. We overlooked the river and had a double aspect room (317). Staff were all very friendly and went out of their way to see that we were happy."