Family Room, Balcony
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Reviews of Hanoi Passion Suite Hotel

3.5 out of 5
Hanoi Passion Suite Hotel
72 Tran Nhat Duat, Hoan Kiem, Hanoi

Reviews

8.6

Excellent

Rating 10 - Excellent. 25 out of 55 reviews" "
Rating 8 - Good. 24 out of 55 reviews" "
Rating 6 - Okay. 3 out of 55 reviews" "
Rating 4 - Poor. 0 out of 55 reviews" "
Rating 2 - Terrible. 3 out of 55 reviews" "

8.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Siddharth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In our trip to Vietnam, Taiwan, HK this was the best hotel even though it was the cheapest. We got large rooms with two double beds, intricately made for us. However what was exceptional was the service. The room was 5 floors up and there was no elevator (not the best) but the receptionist made up for it by carrying our heavy luggage up the stairs. When we were checking out too, we called front desk. Le climbed 5 set of stairs immediately to grab the heavy items from us. Apart from this, all our needs were taken care of. We were picked up from the hotel with a guy carrying placard with my name. We were picked up from the hotel by taxi for the airport. We were able to give all our dirty clothes for laundry to the front-desk and receive it next morning. We were picked outside our hotel for Halong Bay tour due to it's convinient location in Old Quarter. The front-desk staff was very thorough at booking these. The front desk guy (Le) also gave us a map explaining where to look for shopping in the night. Hanoi Weekend Night Market is a 5-minute walk away from the hotel. French Quarter is 15-minute walk. Once we had a problem with hot water. We called front-desk, Le came immediately up 5 flight of stairs and instructed us on how to use the water heating system. We made sure to tip Le in the end for his help. In summary, huge spacious room in an excellent location with unparalleled service for dirt-cheap price (18$).
Stayed 2 nights in Dec 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Nice place. Just 2 minor things they could pick up .on But overall liked it there Mia the owner nice woman friendly and helpful
Stayed 3 nights in Oct 2019
Response from Hotel Team on 18 Oct 2019
Dear Mr Peter, Thank you for your nice review for us! We wish you a very good luck! Best Regards

8/10 Good

macario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was okay but the location was not good
Our stay at Hanoi passion suite was okay except its location was not good
Stayed 1 night in Sep 2019
Response from Hotel Team. on 18 Sept 2019
Dear Macario , Thank you for your feed back for Hanoi Passion Suite hotel! We are sory for location, we could not do anything diferent, Please look at location for any hotel you want to book in advance. Thank you very much!

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
When we moved the bed to look for something you could see it hadn't been properly cleaned in a while. The hotel were understanding and so were expedia. The staff are excellent and always on hand to help. Would recommend using a launderette away from the hotel as significantly cheaper.
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and great customer service. Ms. Mien, the manager was great. Next time I travel to Hanoi I am going to stay on this hotel, I recommend it. Thank you.
Stayed 3 nights in May 2019
Response from Hotel Manager on 22 May 2019
Dear Guest , Thank you so much for your kind words , we will try to improve our service. Thank you again!

8/10 Good

Ryan Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Hotel Team on 14 Apr 2019
Dear Ryan, Thank you for your nice score for us! I hope to have you again soon! Best Regards

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passion suite hotel
Hotel in good location for old quarter.
Stayed 3 nights in Apr 2019
Response from Hotel Team. on 12 Apr 2019
Dear MR Brian, Thank you for your kindness to review our hotel with good score!

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is outstanding. They were so very helpful. This is a small hotel with rooms on four floors without an elevator. So be prepared to go up and down steps. The location was perfect for my needs in the old quarter of Hanoi.
Stayed 5 nights in Mar 2019
Response from Hotel Team on 23 Mar 2019
Dear Mr Norman , Thank you for all your help and kindness! We will try our best to serve all of you guys staying at Hanoi Passion Suite hotel. Thank you very much!

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding staff
The passion suite hotel has all the essentials for a traveler. No extra frills. My room was comfortable. I did not have a room with a window. But that was fine for my needs. There are four floors and no elevator. But the staff is very helpful in getting your luggage to your room The staff is outstanding. They are very very friendly and very very helpful. They speak and understand English well. The location is in the old quarter. This is very convenient for wandering in the main market and in the night market and in the lake area. It is very convenient to the bus facilities and, I believe, the train. This location was perfect for my interests and my needs. Breakfast is included. The staff is the best.
Stayed 3 nights in Mar 2019
Response from Hotel Team on 18 Mar 2019
Dear Mr Norman, Thank you for your really nice review for our hotel staff. Hanoi Passion Suite was so luclky to have you be our guest. We do hope to have you again soon here with us!]\ Thank you so much Mr Norman! Best Regards.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff and rooms are very clean. Only slight negative would be there is no escalator, you would have to walk up the stairs. Overall an Excellent hotel to stay at.
Stayed 2 nights in Dec 2018
Response from Hotel Team on 23 Jan 2019
Dear Mr Mike, Thank you very much for your nice review for us! This review will help us be stronger and keep our good work so far! Thank you very much! Best Regards

6/10 Okay

Kate, Australia

Liked: Staff & service
Disliked: Property conditions & facilities
Whilst this hotel offers great value for money in the heart of the old quarter action, it is definitely a bit rough around the edges in terms of condition and cleanliness. But the staff were fantastic, the breakfast was decent and the rooms have everything you need. So if you don’t mind the constant traffic noise (and occasional inconsiderate guests who shout and carry on in the stairwell at 1am), the slight grunginess and the stair climb (we were on 5th floor) then it’s fine.
Stayed 2 nights in Jan 2019
Response from Hotel Team on 16 Jan 2019
Dear Mrs Kate, Thank you for your review about Hanoi Passion Suite hotel! I express our sorry for making not so satisfied about the hotel so that we had just recieved 3score from your family even we tried our best. we will try our best for next guests they feel esier with our stairs. Thank you very much! Best Regards

10/10 Excellent

Lou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location and value.
It is hard to imagine better value and location in combination with cleanliness and friendliness. The rate was exceptional and included a cooked to order breakfast. The hotel is a couple hundred metres away from Gate 1 into the old quarter and I was able to walk everywhere. The proprietors were lovely and the room very clean. It is a legitimate three star and more than adequate unless you are the type of person who is super picky and want luxurious appointments. It does not have that but was extremely clean. The only other thing people should be aware of is that there are six floors but no elevator which was not a problem for me but could present issues for some.
Stayed 5 nights in Dec 2018
Response from Hotel Team on 3 Jan 2019
Dear Mr Lou, Thank you so so much for your nice review for our hotel- Hanoi Passion Suite hotel! We wish you happiness, love and peace! May God bless you all the best! Thank you very much! Best Regards

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Our stay in this hotel was very good. Room was clean and spacious, bathroom with everything properly working. Van Hau, the receptionist, was extremelly welcome and helpful.
Stayed 2 nights in Dec 2018
Response from Hotel Team on 23 Dec 2018
Dear Oleg, Thank you for your nice review at our hotel! We do hope to serve you again very soon! Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast!
We enjoyed our stay In this hotel. From the time we were picked-up from the airport until we checked-out. From the driver who is very courteous and helpful. To Va Hau who welcomed us when we arrived very early because our flight was delayed, he is very willing to help us with everything we need. And most especially to Chef Tu who makes the best breakfast. The room is spacious enough for 4pax. The only set-back was the water supply was not available from 11PM to 8AM because of some leaking problems. I highly recommend this hotel for future Hanoi travellers.
Stayed 3 nights in Dec 2018
Response from Hotel Team on 14 Dec 2018
Dear Sir/ Madam, Thank you for your very nice review for us -our new hotel and we promise to keep up our good work to serve guests in the future. We do hope welcome you back in our hotel again, and please inform us for good deal! :) Thank you very much! Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff and room
The staff at the hotel were lovely, helpful and wanted to talk. We had a room at the back of the hotel without a window which was fine. The beds are very big and rooms are a decent size. Only thing was at night it was very noisy as the hotel is on a main road. You can hear all of the cars all night and also some of the bars that are behind the hotel playing loud music. We would still stay here again though as the staff were so friendly, the room was quite cheap and the breakfast was really nice. The location is good as it's only a couple of minutes walk from the old quarter.
Stayed 4 nights in Nov 2018
Response from Hotel Team on 4 Dec 2018
Dear Guest, We thank you so much for your nice review about us! We also sorry for our noise on the road . If we have a chance to serve you , we promise to do our best and wish you have a great trip in Hanoi ! Best Regards

8/10 Good

MARIA

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Hotel Team on 1 Dec 2018
Thank you Ms Maria for your nice review for us! We would like to keep you exact room next time please.

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, aĺl very welcoming and friendly. Booked our Halong Bay tour with them and extremely happy with it. Location is on busy street but dont hear noise inside hotel. Close to night market and lake. Breakfast is good.
Stayed 4 nights in Nov 2018
Response from Hotel Team on 1 Dec 2018
Thank you Ms Maria for your nice review for us! We would like to keep you exact room next time please.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean and quiet. Nice breakfast and helpful staff.
Stayed 2 nights in Nov 2018
Response from Hotel Team on 21 Nov 2018
Dear Guests , Thank you so much for your review! We will try to improve our service . Thank you very much! Hotel Team.

10/10 Excellent

Po Leung D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and staff
Our stay at the Hanoi Passion was excellent. As soon as we arrive, we were given orange juice. Mia, the manager helped us booked the transfers from and to the airport. She was very helpful in booking us a day trip to Tam Coc. The staff helped us with getting the luggage to our room. Then the excellent cook to order breakfast. All this and at a very reasonable price and a location 5 minutes walk to old town. Thanks to Mia and staff for a great time in Hanoi. Highly recommended!
Stayed 2 nights in Nov 2018
Response from Hotel Team on 19 Nov 2018
Dear Po Leung D, Thank you so much for your nice review for Hanoi Passion Suite hotel! I were so happy to have you be our guests and i promise to lead our team better and better. This review was really precious to us! Thank you very much! Best Regards Mia/Ms Hotel Manager

10/10 Excellent

Catrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff could not have been more helpful
Hotel comfortable. On a main road so get a room at the back if you want some peace at night. Those rooms do not have an external window but at least they are quiet. Breakfast fine - cooked to order. The staff were friendly and extremely helpful (especially Mia and Henry) - giving us local tips and making bookings for us. Recommended.
Stayed 3 nights in Nov 2018
Response from Hotel Team on 10 Nov 2018
Dear Ms Catrina, Thank you so much for your nice review for our hotel! I really thankful for your nice staying here and your heart for us! We promise to impove our service and make it better. We hope to see you again soon! Best Regards

10/10 Excellent

America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Stay In Central Of Hanoi
My time in Passion Suite hotel was very good. As a solo female traveler I always look for somewhere safe and central to stay. The hotel is very easy to walk to all the locations. The front desk is very helpful. Henry took so much care of me. He was happy to help me with everything I needed from airport transfer to Ninh binh transfer. He has made me feel at home. Thank you Henry! Also the breakfast at the hotel was terrific. It was made to order and very fresh juices are available as well. I would recommend anyone whether its family or solo traveler to stay in Passion suite hotel. America XO
Stayed 2 nights in Oct 2018
Response from Hotel Team on 18 Oct 2018
Dear Ms America, Thank you so muc for your nice review for our hotel! I ứa so happy to have you here for a week and we promise to improve our service better . We do hope to see you again very soon! Regards Hanoi Passion Suite team.

10/10 Excellent

Christophe

Amazing stay!
Stayed 3 nights in this hotel. Wonderful location, close to everything and I felt safe the whole entire time. Rooms is great, clean spacious and AC works perfectly. The whole premise is clean and spotless. The most amazing thing about this hotel is the staff. The manager, I believe her name is Mia is always smiling and willing to help. Ken at the reception is an amazing guy!! I had trouble withdrawing from the ATM and he gave me a ride to citycenter on his scooter!! Where can you get this kind of service?!? Good job Ken!! Also I arrived on a Sunday at 10am, way before check in time which is at 2pm. Ken arranged everything so that I can get an early check in. The staff invited me few times to join them for lunch but I was too tired and felt a bit shy. Ladies who prepare the breakfast are always smiling also and the cleaning lady is really nice as well. I have only good things to say about this hotel and wish I can come back soon!! Thank you the staff at Hanoi Passion Suite for making my stay in Hanoi so much enjoyable!!! Christopher
Stayed 3 nights in Sep 2018
Response from Mia on 14 Sept 2018
Dear Mr Christopher, Thank you very much for your kind words to us! It was really lucky for us to having you at our hotel for 3nights, Time is short but we were so thankful for you and your wife staying here and inspired us so good and warm feeling . We promise you that we will try our best to improve our hospitality service. You guys were our true motive power for our job please. Thank you Mr Christopher! Hanoi Passion Suite team!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and location
Service was great from start to finish. Breakfast was good and location ideal...steps from the old town wall. No lift, but luggage is carried up and down the stairs for you.
Stayed 2 nights in Aug 2018
Response from Hanoi Passion Suite Team. on 16 Aug 2018
Dear Guests, Thank you so much for your nice review about Hanoi Passion Suite Hotel! We will try to improve our service . We do hope you will be back very soon to have really good deal for accomodation. Best Regards

10/10 Excellent

Saurin, Burlington, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great value for your money
I have stayed in other similar hotels in Hanoi, however this place compared to others is great value because of their location (you can get Grab very fast as it is on main road and walking distance to "old quarters"). Very clean room as well as washroom. Their manger Mia was exceptional in customer service and fluent in English. I would stay here every time I come to Hanoi and highly recommend to anyone who is looking for a great value for their money.
Stayed 1 night in Jul 2018
Response from Hotel Team on 20 Jul 2018
Dear Mr Saurin, Thank you very much for your staying and your kind! From button of my heart, i would say billion thanks to you for your knowleges you conversation that we talked . It's so luck for us to have you be our guests. I wish you all the best, hapiness and health in your life and you kids. Love them so much! Welcome back very soon Mr Saurin Thank you very much! Hotel Team.

10/10 Excellent

Sli, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Passion Hotel in Hanoi
Excellent place to stay in Hanoi And will recommend it
Stayed 1 night in Feb 2018
Response from Hotel's Team. on 12 Mar 2018
Thank you for your nice review ! Hanoi Passion Suite hotel always welcome you.

2/10 Terrible

DOYOUNG

Stayed 1 night in Apr 2022

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Hotel Team. on 18 Sept 2019
Dear Alex, Thank you very much for your feed back! See you again very soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
写真と印象が違いました。スタッフはとても親切でした
Stayed 1 night in Aug 2019
Response from hotel team on 8 Sept 2019
Dear guest! Thank you for your review! Hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
スタッフさん全員感じがよく、とても満足です。
Stayed 2 nights in Jul 2019
Response from Hotel Team on 10 Jul 2019
Dear Guest , Thank you so much for your nice review for our hotel! We will try our best to serve our guest . See you soon!

8/10 Good

Fee-Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gerne wieder
Super gelegenes Hotel direkt an der Altstadt von Hanoi (und die ist sooooo toll). Super freundliches Personal, das tolle Tipps geben konnte. Wir haben ein Upgrade auf ein größeres Zimmer mit Balkon bekommen. Das Zimmer war riesig. Das Frühstück wird à la carte bestellt und frisch zubereitet und es war für jeden Geschmack etwas dabei. Ich würde dieses Hotel immer wieder buchen.
Stayed 2 nights in Apr 2019
Response from HOTEL TEAM on 22 May 2019
THANK YOU VERY MUCH FOR YOUR KIND WORDS

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you need is there.
Nothing missing. The rooms are large (I stayed in two during my two recent stays), very clean, well modernly equiped. Extremly nice staff, very friendly and respectful at the same time (helpful too), fluent in English. The hotel is ideally located a few steps from the gate to the old town and walking distance from the Long Biên bus station where bus #86 stops, direct from the airport (great advantage). Good choice and quality of different types of breakfast, cooked for you on order. I will definitely be staying there if I go back to Hanoi.
Stayed 1 night in Apr 2019
Response from Mia/Ms on 29 Apr 2019
Thank you MR Alain! You are so kind and you are one of the nicest guests here . We really hope to see you very soon! Best Regards! Mia/Ms

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
롱비엔역 근처 86번버스타고내리면5분거리 맥주거리 5분 대로변이라 시끄러운 귀마개 필요 식사 간단히 주는데 맛있음 근처 쌀국수집 맛남
Stayed 3 nights in Apr 2019
Response from Hotel team. on 5 May 2019
Thank you for your nice review for us! :)

8/10 Good

Hélène

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Hotel Team. on 10 Apr 2019
Deawr Helene, Thank you for your review on hotels.com . We are very apprecited your kindness! We do hope to see you again soon! Best Regards.

8/10 Good

Hélène

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Hotel team. on 8 Apr 2019
Dear Helene, Thank you for your nice review! Have a good light!

2/10 Terrible

Verified traveller

Ich kann diese Unterkunft nicht bewerten, weil wir zwar zwei Nächte gebucht hatten, aber da unser Flug einen Tag Verspätung hatte, nahm die Unterkunft dies zum Anlass, die Übernachtungen zu streichen und unser Zimmer zu vergeben. Dies hatte zur Auswirkung, dass wir am verspäteten Ankunftstag kein Hotel mehr zur Verfügung hatten. Wir fuhren trotzdem dorthin und wenigstens half uns der Rezeptionist, ein anderes Zimmer zu finden ( zu einem höheren Preis ). International ist dieses Verhalten nicht zu akzeptieren.
Stayed 2 nights in Feb 2019
Response from Mia on 1 Apr 2019
Please delete it, it iwas not correct review for our hotel!

10/10 Excellent

Phong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Hotel Team on 27 Mar 2019
Dear MR/MS , Thank you for leaving us so good comment ! We prosmise to try our best!

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Für das Geld eine super Unterkunft Personal sehr freundlich und hilfsbereit
Stayed 2 nights in Mar 2019
Response from Hotel Team on 27 Mar 2019
Dear Guest, Thank you for your review about Hanoi Passion Suite hotel!

8/10 Good

yoshiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
買い物に便利な、居心地の良いホテルです。
とてもアットホーム的なホテルです。 朝食がオーダー式なので、楽しみです。 大きな市場にも、ナイトマーケットも 近くて便利です。 ただ、シャワー式のハンドウオシュレットがものすごく強力な勢いで、とても使えませんでした。 難点は、それくらいです。
Stayed 3 nights in Feb 2019
Response from Hotel Team on 6 Mar 2019
Thank you for you twice time staying here! :)

8/10 Good

T.K

Travelled with group
Liked: Cleanliness, staff & service
全てのスタッフが親切で素晴らしい。受付を仕切る女性は英語と地元情報に優れている。私の拙い英語にも快く対応してくれた。シャワーの温水が途中で止まって冷たい。シャンプーとボディソープは最低限のものなので持ち込んだ方が良いかも。無料の水は補充が無いので買い足したほうがいい。観光がしやすい立地です。大きな車道に面しているので夜はうるさいが、ベトナムらしくて良い。金額には十分見合ったホテルでお薦めです。
Stayed 3 nights in Feb 2019
Response from Hotel Team on 6 Mar 2019
Dear TK Thank you for your review! We do hope you will be back soon! Thank you very much! Best Regards

8/10 Good

JIEUN

Liked: Staff & service, room comfort
재방문할듯
아침을 직접 만들어준다 깔끔하고 맛있다 직원들이 친절하다 다만 큰길에 위채해서 차 소리가 심하다 잠귀가 어둡다면 추천 베란다가 있지만 창문도 안열었다
Stayed 3 nights in Jan 2019
Response from Hotel Team on 3 Feb 2019
Thank you Jieun for your review!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
매우 불만족...침대시트가 청소가 되지 않아 먼지가 수북히 쌓여 있었고, 화장실 변기에 변과 소변이 그대로 묻어 있어서 토할뻔 했으며, 따뜻한 물이 나오지 않아 스트레스가 극심했음...객실에 보일러가 되지 않아 매우 추웠으나 이불도 세탁이 되어있지 않아 밤새 떨었음..어떻게 이런 곳이 영업을 하는지 상당히 의문스러움..
Stayed 1 night in Jan 2019
Response from Hotel Team on 21 Jan 2019
Dear guest, Please confirm us what was your booking name and what your room number is that? So we could check again how wrong we going? And we have housekeeping clean hotel room everyday , it will be big problem if you did not tell us . Thank you for your help! Best Regards

8/10 Good

yoshiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝食が美味しいホテル。
場所が分かり難かった。 ホテルの看板を、ハッキリ出して下さい。 朝食が、オーダー制で、とても美味しかったです。 シャワーの出が、もう少し強いと、いいのですか。 ホテルから、歩いて、どこへも行けて、ロケーションは最高でした。 バスルームの入り口の足元に、金具が付いていたけど、それが外れかけていて、毎回引っ掛かりそうになって、危なかった。 こちらから言わなくても、掃除のときに、気がつくと思うが・・・ でも、また行きたいとは思います。
Stayed 6 nights in Jan 2019
Response from Hotel Team on 14 Jan 2019
Dear Ms Yoshiko, Thank you very much for your review! We are sorry for the door , and about the hot water. It was so lucky we fixed it quickly for your shower. We do hope that you are not to mad about it. Best Regards

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
街中、シンツーリストに近い
Stayed 1 night in Dec 2018
Response from Hotel Team on 9 Jan 2019
Dear Guest, Please let us know if there is something went wrong with us??? I really thankful for your answer where does 3 Score come from?

8/10 Good

Pirorin, Tokyo

Liked: Staff & service
Disliked: Property conditions & facilities
朝食が手作りだった。
Stayed 1 night in Dec 2018
Response from Hotel Team on 1 Jan 2019
Thank you for your review!

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018
Response from Hotel Team on 23 Dec 2018
Dear Guests, Because you did not say anything so we do not know why we just can have 3 score. I wish you let us know what is our weak point so that we will try to do it better. Please help another hotel with your review for more understanding. Thank you! Best Regards.

8/10 Good

Semin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋은편이예요
전반적으로 깨끗하게 잘 리뉴얼 되어있고 가격대비 좋습니다.
Stayed 1 night in Dec 2018
Response from Hotel Team on 13 Dec 2018
Dear Semin, Thank you very much for your nice review. We hope you enjoy the trip so far!

10/10 Excellent

Kalle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Hotel Team on 5 Dec 2018
Dear Kalle, Thank you for your score for Hanoi Passion Suite hotel! We hope that our staff could meet you again. Best of luck and enjoy your trip so far! Best Regards

8/10 Good

hyunmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
엘리베이터 없음 주의!
근처 시장도 있고 마트도 있어서 좋아여~ 전반적으로 다 좋은데 엘리베이터가 없다는게 옥의 티.... 5층이였는데 체크아웃할때 케리어 굴리고 싶었어여ㅠㅠ
Stayed 2 nights in Nov 2018
Response from Hotel Team on 14 Nov 2018
Dear Hyunmi, Thank you for your nice review for my hotel , i would like to say thank you and sorry for the stairs. I do hope guests do not mind it and just see it like doing exercise please. We hope to see you again too ^^ Best Regards Hotel Team.

10/10 Excellent

Joonho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is a very kindly staff and clean rooms. specially, manager mia is a good friend who makes people bright.
Stayed 1 night in Nov 2018
Response from Hotel Team on 13 Nov 2018
Dear Joonho, Thank you for praising us! We will try to make our hotel better please.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
便利な立地、安くてきれいなホテル。
ロンビエンバスターミナルからも旧市街へも徒歩5分位とかなり便利な立地でした。大通り沿いにあるので分かりやすかったです。スタッフも感じがよく親切でした。3階に宿泊したのですが階段しかなかったのでちょっと大変でした。部屋は広くて快適でした。かなりコスパがいいと思いました。
Stayed 1 night in Sep 2018
Response from Hotel Team on 23 Sept 2018
Dear guest, Thank you for your kind review about our hotel. We hope that you had a good time here with us and we're looking forward to seeing you again soon. We'll make sure that our service will be even better on your next visit to us. Thank you for choosing our service! Sincerely yours, Hanoi Passion Suite Team