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Reviews of Au Coeur d'Hanoi Boutique Hotel

3.5 out of 5
Au Coeur d'Hanoi Boutique Hotel
62 Hang Be Street, Hoan Kiem, Hanoi

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 31 reviews" "
Rating 8 - Good. 15 out of 31 reviews" "
Rating 6 - Okay. 5 out of 31 reviews" "
Rating 4 - Poor. 2 out of 31 reviews" "
Rating 2 - Terrible. 2 out of 31 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
First room didn't seem 'luxery' but second room was. Excellent service. Very helpful and in very good location
Stayed 1 night in Jan 2024

2/10 Terrible

ALBERTO

Disliked: Cleanliness, property conditions & facilities
Terrible experience in a room that was dirty (even food left behind in the fridge by the previous clients), internet not working, no hot water, limited food for breakfast…but the location is really good. A hotel to avoid!
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, bad service and room
The location of this hotel is outstanding. However, that's really the only thing this place has going for it. The A/C in our room did not work. Our room had no window, so it was just blowing muggy musty air around the room. We asked for a room change and they denied it saying the A/C worked fine and there was no need to move, even though there were definitely other rooms available. The bed is also hard as rock. It feels like a sheet is laying over a piece of plyboard. You only get one measly pillow as well. The pictures of the rooms are so misleading on the website of the rooms. It seems like the photos were of just one room and all the rest are just in awful condition. The paint is chipping, the room is falling apart, the bathroom is falling apart, and it just isn't very clean. The breakfast is ok at best, nothing special. Some of the ham smelled like it was weeks old. I wouldn't recommend this hotel, you could probably find better accommodations elsewhere. I would almost recommend a chain location outside the old quarter and then take a cheap taxi into town.
Stayed 2 nights in Mar 2019
Response from Hotel Manager on 3 May 2019
Dear Andersons, Thank you for choosing Au Coeur d'Hanoi Boutique Hotel. We were regretted to know that our service did not meet your expectation. Your feedback had been taken on board and now I have worked with departments related to improve all aspects mentioned. Best regards

6/10 Okay

Pamela

Liked: Staff & service, property conditions & facilities
In a good location, not noisy, had a room with a window just to an air vent. Room was clean but dark. Breakfast was plain.
Stayed 1 night in Mar 2019
Response from Hotel Manager on 27 Mar 2019
Thank for your feedback. We hope to see you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The staff. Especially Ms Linh and Ms Huyen were very pleasant and accommodating.
Stayed 4 nights in Jan 2019
Response from Hotel Manager on 2 Feb 2019
Dear beloved guest, Thank you for taking time to write us an review. We are looking forward to welcome you back soon. Kind regards

8/10 Good

Heng Nee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location & service
Strategically located at Old Quarter, near to Hoan Kiem lake and famous egg coffee cafe. Staff are helpful, room is clean, breakfast is simple but good. Overall having a great stay.
Stayed 1 night in Dec 2018
Response from Hotel Manager on 6 Jan 2019
Thank you for your wonderful words about staff service, accommodation and breakfast. Rest assured that your compliment has been shared to all of our team member who certainly motivated in continuing service. We are looking forward to welcome you back in near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
We book the Au Coeur balcony suite during christmas. The room is huge, clean and conveniently located at Hoan Kiem area where food is easily accessible. The front desk, Ms Khan Hinh, Ms Huyen & Mr Lam is very helpful and friendly in providing their services. Breakfast is simple yet delicious. Overall a pleasant stay.
Stayed 2 nights in Dec 2018
Response from Hotel Manager on 29 Dec 2018
Thank you for your wonderful words about personalized staff service, nice accommodation and ideal location. Rest assured that your compliment has been shared to all of our team member who certainly motivated in continuing service. We are looking forward to welcome you back in near future. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍👍s up
Everyone is very helpful, courteous and concern of our days program especially Hwong, Huyen and Lind. Room clean, tidyed, sheets and towels changed daily. Breakfast is simple delicious, ample and filling. Hotel situated about 5 minutes ffom the lake, water puppet theater, weekend pedestrian walk and night market. Local food and night activities are nearby.
Stayed 2 nights in Sep 2018
Response from Hotel Manager on 22 Sept 2018
Dear valued guest, It was delighted to read your kindness words regarding to your stay at Au Coeur d'Hanoi Boutique Hotel. We are glad to know that you enjoy hotel location, room clean, breakfast and staff service. Thank you for staying with us and hope to see you back in the future.

8/10 Good

Ellen Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great staff, fantastic position.
I had a nice time at this hotel. Staff very friendly and helpful (Miss Woung in particular). The hotel is nice, the room was rather small but adequate. Breakfast were nice and varied daily. Bed was a bit hard but i slept well anyway! I would use this hotel again, without hesitation.The area was great, busy with people and lots of places to eat and buy souvenirs.
Response from Hotel Manager on 4 Apr 2018
Dear Mrs. Ellen, Thank you for sharing your experience about your stay at Au Coeur d'Hanoi Boutique Hotel. I am delighted to know that you enjoy breakfast, hotel location and our customer service. Your compliments has encouraged all of our team, specially Ms. Huong. Thank you again for staying with us and your recommendation. Your sincerely, Ngoc Lan (Mr.)

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy in Hanoi
I booked this room for my Nephew visiting from Australia because I wanted him to be close to the major attractions as well as the nightlife of Hanoi's Old Quarter. For that purpose it was the perfect choice and he loved the location, the quietness of the 6th floor Executive Suite and the breakfast. My only comment would be that the photos showed the Executive Suite with a seating area as well as the working table. However, the seating area had been replaced by an extra bed to create a triple room (no use for a single person). Otherwise, really nothing to complain about and he loved his visit to Hanoi.
Stayed 2 nights in Jan 2018
Response from Ngô Ngọc Lân (Mr,) on 24 Jan 2018
Dear Dean, Thank you for having chosen Au Coeur d'Hanoi Boutique Hotel for your nephew stay in Hanoi. We are pleased to know that you enjoy perfect location, great breakfast and comfortable Suite. We have replaced a table by sofa bed to offer you a corner to relax after a long day. We thank you once again and looking forward to see you back in Au Coeur d'Hanoi Boutique Hotel. Your sincerely, Ngô Ngọc Lân (Mr,) Executive Assistant Manager

10/10 Excellent

HONG WEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017
Response from Ngô Ngọc Lân (Mr,) on 15 Jan 2018
Thank you for enjoying your stay at Au Coeur d'Hanoi Boutique Hotel. Your comment encourage our team in continuous improving our service. We are looking forward to see you back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in middle of old town near to lake, we had a room without a window which wasn't great so request one if this is important. Staff great and helpful!

8/10 Good

phil, Napier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean central boutique hotel
Easy to walk to markets. Water puppet theatre. Food and drinks. Great helpful staff.

4/10 Poor

jack, b

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unprofessional
Lazy staff and service. Rooms are alot smaller than the pics shown on website. There are better hotels for the same price.

2/10 Terrible

BUKYUN

Stayed 2 nights in Oct 2022

8/10 Good

Markus

Travelled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2020
Response from Nguyen Khanh Linh (Ms) on 12 Mar 2020
Thank you for your kind review. We are looking forward to welcome you back for your next stay in Hanoi.

8/10 Good

yiu kwan hocky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Linh on 31 Jan 2020
Dear beloved guest, With the best wishes from Au Coeur Hanoi Boutique Hotel to you! Thank you so much for taking time to share your wonderful experience about our hotel on Expedia! We are so glad that you love the hotel room quality and location. We would love to share your truly wonderful review to the entire team in order to encourage them on the way of doing good work. Nothing is more rewarding than welcoming you back in the near future for another memorable stay! All the best and kind regards, Khanh Linh ( Ms.) General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Linh on 31 Jan 2020
Dear beloved guest, With all the best wishes from Au Coeur Hanoi Boutique Hotel to you! Thank you so much for taking time to share your wonderful experience about our hotel on Hotel.com! We are so glad that you love the hotel room quality and location. We would love to share your truly wonderful review to the entire team in order to encourage them on the way of doing good work. Nothing is more rewarding than welcoming you back in the near future for another memorable stay! All the best and kind regards, Khanh Linh ( Ms.) General Manager

8/10 Good

yiu kwan hocky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Linh on 31 Jan 2020
Thank you so much for sharing your experience in our hotel. We are so glad that you love the room quality. We would love to share your truly wonderful review to the entire team in order to encourage them on the way of doing good work. Nothing is more rewarding than welcoming you back in the near future for another memorable stay! All the best and kind regards, Khanh Linh ( Ms.) General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Zentrale Lage. Trotzdem relativ ruhig. Sehr zuvorkommendes Personal. Vielfältiges Frühstück
Stayed 1 night in Dec 2019
Response from General Manager on 29 Dec 2019
Dear beloved guest With the best wishes from Au Coeur d'Hanoi Boutique Hotel to you! Thank you for write us a review on Expedia.com I am delighted to learn that you were impressed by staff service, luxury room and convenience location. Please be rest assured your feedback has been shared to all team member, which is a great encouragement to continuing our passion work. Best regards Nguyen Khanh Linh General Manager

10/10 Excellent

Noé

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from General Manager on 18 Dec 2019
Dear Noé, With the best wishes from Au Coeur Hanoi Boutique Hotel to you! Thank you so much for taking time to share your wonderful experience about our hotel on Expedia! We are so glad that you love the hotel room quality and location. We would love to share your truly wonderful review to the entire team in order to encourage them on the way of doing good work. Nothing is more rewarding than welcoming you back in the near future for another memorable stay! All the best and kind regards, Khanh Linh ( Ms.) General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from KhanhLinh on 17 Jul 2019
Thank you for taking time to rate us on Expedia! Nothing is more rewarding than welcoming you back in the near future for another memorable stay! Best regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Hotel ist ideal gelegen und die meisen sehenswürdigkeiten sind in weniger als 30 Minuten zu Fuss erreichbar. Das Personal ist freundlich, zuvorkommend und spricht gut Englisch. Die Räume sind klein aber sauber. Der Lärmpegel ist relativ hoch, was aber im alten Quartier von Hanoi normal ist. Das Frühstück ist in der Auswahl etwas bescheiden aber gut.
Stayed 8 nights in Dec 2018
Response from Hotel Manager on 6 Jan 2019
Thank you for your wonderful words about staff service, accommodation and breakfast. Rest assured that your compliment has been shared to all of our team member who certainly motivated in continuing service. We are looking forward to welcome you back in near future.

10/10 Excellent

YUKYUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
편한하게 숙박할 수 있고 근처에 관광지라서 걸어서 다니면서 관광하기 편합니다
Stayed 1 night in Aug 2018
Response from Hotel Manager on 4 Sept 2018
Thank for your compliment. We are looking forward to see you back in the future.

6/10 Okay

yrk, Osaka

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
オーソドックスなホテル
家具がオシャレ。写真よりも実際は古びていたが、清潔ではあった。ただ、ベッドシーツに靴型が着いていて、クリーニングしても落ちないのかもしれないなとは思ったが、気分の良いものではなかった。立地は最高。ホアンキエム湖やナイトマーケットとなど、歩いて行けるので、夜も楽しめた。
Stayed 3 nights in Mar 2018
Response from Ngô Ngọc Lân (Mr,) on 5 Apr 2018
Thank for your feedback. We will improve in cleaning.

6/10 Okay

Dohyun

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
곰팡이 냄새가 심해요
직원들은 너무친절해요 하지만 객실내에 곰팡이 냄새가 너무심해요;;; 말만 부티크지 방도 작고 화장실도 녹슬거나 오래된 흔적이 많음
Response from Ngô Ngọc Lân (Mr,) on 2 Mar 2018
Thank you for sharing your thought with fellow traveler. I am glad to know that you enjoy our staff service. We did work with housekeeping about the smell in room. Your feedback is precious for us to improve service in future. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
這家旅店非常的好人員親切計程車去機場也便宜沒有加價早餐還可以但他們會問你要不要另外煮河粉類食物週遭購物夜市都很方便市民小井的生活就在眼前好像回到30年前的台灣.我就是喜歡這味道下次ㄧ定會再入住此旅店

6/10 Okay

Aysun, Paris

Disliked: Staff & service, property conditions & facilities, room comfort
No hot water, no wifi
Location is great. Nice furnitures. There are windows in the room but opening to a wall. Can be claustrophobic for some. As the hotel is in a busy, noisy quarter, the room was quiet. I did not have hot water for shower in the room. Wifi did not work well.

8/10 Good

Qie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
旧市街めぐりに便利な立地
Hang Be通りを見下ろせる、窓ありの部屋に宿泊しました。繁華街なので通りの喧噪は当然聞こえますが、気になるほどではなく、快適に過ごせました。パナソニック製のヘアドライヤーがあり、浴室固定式でなかったのでストレスなく使えたのが良かったです。使い捨ての紙スリッパもついてました。設備ではシャワーブースだけが残念でした。シャワーから出るお湯は細くまばらで、全身をきちんと洗うのに時間がかかります。排水も悪く、足下に汚れたお湯がたまるのが不快でした。スタッフの親切な対応と笑顔は素晴らしかったです。朝食もおいしかったです。次回ハノイに来る機会があれば、また泊まりたいと思います。

8/10 Good

박성호, 서울, 한국

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
매우 만족스러움 특히 조식수준 최상
쾌적하고 안락하고 청결함

6/10 Okay

Mai Valentina, Norge

Liked: Cleanliness
Kunne vært bedre
Generelt så var det et OK hotell. Visse ting kunne ha vært litt bedre, som f eks service og frokosten, lyset på rommet og aircondition. De som jobbet der tok betalt for alt, vi hadde klart å knuse ett glass i rommet men måtte betale for det - hadde det vært i andre litt mer høyrangerte hoteller hadde det ikke vært noe problem. Airconditionen der funket også veldig dårlig, det var noe med lufta som gjorde at jeg og min mann ble veldig dårlige hvergang vi stod opp. Frokosten er heller ikke noe å skryte av... Buffeen var veldig lite å velge mellom. Det eneste som var positivt ved hotellet er at det var rene rom og ikke minst nærme sentrum.