Beach

Reviews of Heritage Park Lodge

3 out of 5
Heritage Park Lodge
10 Marks Road, Haast

Reviews

8.0

Very good

Rating 10 - Excellent. 51 out of 139 reviews" "
Rating 8 - Good. 49 out of 139 reviews" "
Rating 6 - Okay. 24 out of 139 reviews" "
Rating 4 - Poor. 9 out of 139 reviews" "
Rating 2 - Terrible. 6 out of 139 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly informative Clean Comforting heat
Stayed 1 night in May 2024
Response from suzy on 4 May 2024
Hi Johnthank you for taking the time to give us your kind reveiwMany thanks

8/10 Good

Deirdre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property that is very clean and basic. Very friendly and informative about the area. The location is very convenient.
Stayed 1 night in Apr 2024

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Rene

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The whole property and rooms needed a huge updating. The dining was very expensive and not good value for the money we did spend on meals. I would not recommend that anyone stay there. Promised lots online booking and didn't deliver.
Stayed 1 night in Mar 2024
Response from suzy on 28 Mar 2024
You are a liar and vindictive slobNobody named rene stayed at heritage park lodge on that night and we do not provide meals

10/10 Excellent

Merline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with kitchen facility , free laundry. Very nice
Stayed 1 night in Mar 2024

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Tired accommodation but clean, adequate accommodation. Friendly,helpful staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Yvonne

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from suzy on 1 Feb 2024
Hi yvonneMany thanks for your kind commentswe enjoyed having you to stay with us

10/10 Excellent

Daphne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed. Clean bathroom.
Stayed 1 night in Jan 2024

10/10 Excellent

Jeanine

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and friendly people
Stayed 2 nights in Dec 2023

8/10 Good

Lisa

Stayed 1 night in Dec 2023

10/10 Excellent

Lea

Stayed 1 night in Dec 2023

10/10 Excellent

Theresa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific lodging in a beautiful area!
Stayed 1 night in Nov 2023
Response from suzy on 1 Dec 2023
thank you Teresa for your wonderful reviewSuzie

10/10 Excellent

Gerry

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice quiet place and clean. Recommended.
Stayed 1 night in Nov 2023
Response from suzy on 14 Nov 2023
Thank you Gerry for taking the time to make a review and what a lovely review it was See you again sometimeSuzienChris

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was a pleasant surprise. Very well maintained, extremely clean. Recption was friendly and offered suggestions to eat.
Stayed 1 night in Nov 2023
Response from suzy on 7 Nov 2023
Thank you for taking the time to review your stayMany thanks for your kind wordsSuzienChris

6/10 Okay

Theresa

Travelled with partner
Liked: Cleanliness, staff & service
Good value for money, older place with smAll rooms
Stayed 1 night in Jul 2023
Response from suzy on 14 Jul 2023
Hi Theresa thank you for your commentsOur rooms are described on the websites as 25 sqmThats not too bad for queenbed but when there is another single bed to make up a twin it does get a bit smallRegardsSuzienchris

8/10 Good

Brian

Stayed 1 night in Jul 2023

10/10 Excellent

Eveyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
place was fantastic, hosts were very welcoming & the local pub was fantastic, would definitely stay again
Stayed 1 night in Apr 2023

10/10 Excellent

Shirl

Travelled with group
Liked: Cleanliness, staff & service, amenities
The property was conveniently located to the amenities of Haast. The room was nice and tidy with parking outside the room. The owners were very lovely and friendly and very helpful. I will definitely stay there again.
Stayed 3 nights in Apr 2023
Response from suzie8 on 11 Apr 2023
Hi ShirlThank you so much for your kind commentsYou are very welcome to come and see us againSuzie

8/10 Good

Geoff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 1 night in Apr 2023
Response from suzie8 on 8 Apr 2023
Hi Geoff thank you for your review It was great having you to staySuzienChris

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service
OK for the price, nice owners.
Stayed 2 nights in Mar 2023
Response from Suzy on 9 Apr 2023
Hello David, thank you for giving us a great score. Hope you enjoyed the rest of your trip. Suzy and Chris

8/10 Good

Michael

Stayed 1 night in Mar 2023
Response from Su8zie on 13 Mar 2023
Hi MichaelThank you for your reviewWe are so glad that we were able to provide a good experience for you Suzie

10/10 Excellent

john

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and well sheltered. Close by to mini market and meal providers.
Stayed 1 night in Mar 2023
Response from Su8zie on 9 Mar 2023
Thank you John We are so happy that we gave you a good experienceSuzienchris

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Suzy on 9 Apr 2023
Thank you Clare for giving us such a top score. We appreciate your feedback. Suzy and Chris

10/10 Excellent

Gregory

Stayed 1 night in Feb 2023
Response from Suzy on 1 Mar 2023
Thank you, Gregory for your wonderful review. We hope you enjoy the rest of your trip around our beautiful country. Suzy and Chris

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the view from my room onto a lovely grassy area and forest. People could look in on you in your room as they walked past.
Stayed 2 nights in Feb 2023
Response from Suzy on 26 Feb 2023
Hello Candice, thank you for your review. We are currently working on putting in net curtains to avoid being seen from the outside. Regards, Suzy and Chris

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Recommended "old school" motel!
Pro's: A typical small town motel. Clean room, Lovely owners. Best part is after dark.. If you get a clear night you can actually see the galaxy banding. Never in 50 odd years have I seen such a night sky... Con's: Room is a showing its age a little, the humidity is hard to combat on a warm night, though there was a fan to help, which other, more expensive, motels failed to provide on our tour.
Stayed 1 night in Feb 2023
Response from Su8zie on 23 Feb 2023
Thank you Stephen for your well thought out and honest reply Happy travels SuzienChris

6/10 Okay

Dan

Travelled with family
Very limited choices
Stayed 2 nights in Feb 2023
Response from Su8zie on 21 Feb 2023
Hi Dan We are sorry that you found very few choices .Not knowing what you wanted II cannot comment any further .We have a knowledge base that we are happy to share for anybody who asksChris DonovanOwner/Operater

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 1 night in Feb 2023
Response from Su8zie on 9 Mar 2023
thankyou annonWe do appreciate being told what is not up to standard so we can achieve a better experience for our guests

6/10 Okay

Matthew

Travelled with partner
The property is up for sale and the units are rather run down. Haast itself is a great disappointment, it is scattered in about 3 separate locations.
Stayed 1 night in Feb 2023
Response from Su8zie on 6 Feb 2023
Hello Mathew The disposition of haast shouldnt be a mark against our motels it is a pity you could not see our motels as all the other nice people have We get many great comments for cleanliness ,location facilities and hospitalityHave a happy life Suzienchris

10/10 Excellent

Kenneth B

Stayed 1 night in Feb 2023
Response from Su8zie on 5 Feb 2023
Thank you Kenneth for your review we are so happy you took the time to review usIll pass on your kind comments to our girlsSuzienChris

10/10 Excellent

Adam

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A good travel break when travelling along the West coast. Close to shops and pubs. Keep your doors closed as midges love this area. Plenty of walks and things to do
Stayed 1 night in Jan 2023
Response from Su8zie on 3 Feb 2023
Thank you for taking the time to put up a review SuzienChris

6/10 Okay

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Su8zie on 3 Feb 2023
Hi Larry thank you for taking the time to review us SuziemChris

6/10 Okay

Amee

Travelled with family, Travelled with pets
Disliked: Staff & service
The lady who checked us in was incredibly rude regarding the fact I had brought my dog with me even though it clearly states it's a dog friendly property. I had mistakenly omitted to tell the Motel when booking that I had a dog with me (I had a long trip with lots of bookings and it was a genuine mistake) and she was shockingly rude - so much so that if I had anywhere else to go I would have done. Otherwise room was average - clean but basic - quite noisy as rooms above us and reception/owner property next door.
Response from Su8zie on 5 Jan 2023
YOU DID NOT AT HERITAGE PARK MOTEL . WE ARE SINGLE STOREY SO WHEN YOU SAY THERE WERE NOISY PEOPLE ABOVE YOU ARE WRONG TO SLAG US . AN APOLOGY IS NEEDE D AND CORRECTION OF YOUR FACTS AS THIS REVIEW IS DAMAGING TO US

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful part of the world, great place to spend a night, staff couldn't be friendlier and assist more
Response from Su8zie on 5 Jan 2023
Thank you Glen for your sincerity we enjoy meeting nice people

8/10 Good

Yvonne and Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting, nice location, friendly hosts, clean
Stayed 1 night in Oct 2022
Response from Su8zie on 11 Oct 2022
Thank you, Yvonne and Ian, for your kind words They are so much appreciated Suzie Keesha and Chris

10/10 Excellent

Jake

Stayed 4 nights in Sep 2022

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Ok
The stay was ok. Wouldn't stay there again as too much rattling noise from doors and windows.
Stayed 1 night in Aug 2022
Response from chris on 12 Aug 2022
Thank you anonymous That night was very stormy with wind gust up to 50 km/hr I will try to fix that problem with draught stop tape Regards Chris

8/10 Good

BARRY

Liked: Staff & service
Stayed 1 night in Jun 2022

10/10 Excellent

Murray, Alford Forest

Stayed 1 night in Dec 2021

10/10 Excellent

Kim

Stayed 2 nights in Oct 2021

10/10 Excellent

Robyn

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trish was so helpful right from the start with local tips. Very friendly people and a nice place to stay
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant place to stay. Close to a good restaurant and easy access.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy friendly people and we could have our dog there as well awesome
Stayed 1 night in Jan 2021
Response from Heritage Park Lodge on 10 Jan 2021
Thank you for taking the time to post a review and we are pleased you enjoyed your stay. Regards

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Trisha on 28 Feb 2020
Thanks for taking the time to post a review. We appreciate all feedback.

8/10 Good

Karin, Vancouver

Travelled with group
Liked: Cleanliness, staff & service
The property is well located in an area of limited resources. Pleasant but a little “tired”
Stayed 1 night in Feb 2020
Response from Trisha on 28 Feb 2020
Hi Karin Thanks so much for taking the time to write a review. We appreciate all feedback.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy but a little dated. Overall good value for money
Stayed 1 night in Feb 2020
Response from Trisha on 28 Feb 2020
Hi Graham Thanks (belatedly) for taking the time to post a review. Hopefully our planned upgrades will bring us up to date.

6/10 Okay

STEPHEN M

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2020
Response from Heritage Park Lodge on 31 Mar 2020
Thank you for taking the time to review our motel. I hope your enjoyed your holiday in NZ.

6/10 Okay

LAustin, UK

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful views. Quiet at night. Bed very soft so did not sleep well. Bathroom very dated and steam damaged cabinets and stained sink were off putting. No dishwashing soap supplied to wash up crockery and utensils used.
Stayed 1 night in Feb 2020
Response from Heritage Park Lodge on 31 Mar 2020
Thank you for taking the time to give us your feedback and comments on our motel. We have taken note of them and will include them with out maintenance programme.