Guomao Hotels, Beijing

"Lots of options, however the food wasnt great and it was repeated over days "

"My stay there was fantastic, its very near wangfujing street which is full of shopping complexes and FnB. Shout-out to the housekeeper madam 孔卫红, she took great care of our room, restock the amenities and does a wonder daily cleaning. On the first night my wife found the pillow to be too soft so she stacked a bathrobe underneath it, the housekeeper noticed this the next day and place an additional pillow for her without us asking. Wonderful!"

"Hotel was lovely and so was the staff ! Needed additional laundry detergent for the machine and asked at the reception and no problem at all, always had new water bottler an new/clean items at the room. "

"Amazing hotel a lot of amenities "

"Breakfast was so delicious and has a variety of options, western, Chinese, Indian, Korean, Japanese etc. Staff were very helpful and warm. Would definitely stay here whenever I fly to Beijing again. "

"Our family recently stayed four nights at the Grand Hyatt Beijing, and overall it turned into a truly memorable experience. We did encounter some issues with the room condition on the day we checked in, which was a bit stressful given our tight schedule during a short stay in Beijing. However, what really stood out was how the hotel handled the situation. The staff went above and beyond to make things right and ensure the rest of our stay was comfortable and enjoyable. In particular, we would like to thank Eva at the front desk. She was incredibly kind, professional, and handled everything with such care and efficiency. Her attentiveness and warmth made a lasting impression on us. Honestly, nearly every staff member we interacted with reflected that same level of hospitality, and we are very grateful. The location of the hotel is another major highlight. It is extremely convenient—situated above an underground shopping mall with direct access to two metro lines, and within walking distance to major attractions like Tiananmen Square and the Forbidden City. There are also countless dining options nearby, along with easy access to shopping areas. The hotel itself is well maintained, and we especially enjoyed the indoor pool and spa facilities, which were perfect for families. Breakfast was also a standout—an impressive selection with excellent quality that made for a great start to each day. Despite the initial hiccup, the exceptional service truly made all the difference. "

"The hotel is clean, and the housekeeping service was wonderful. Our room was always organized and cleaned when we returned each day. The staff across all departments were incredibly friendly and welcoming."

"This is not at the usual standards of a US 4 seasons. More like a 3 star US hotel."

"Great location! Got a room upgrade and loved the room. The towels felt so clean and soft, it was a really nice room. Location was conveniently located near all the shops and restaurants, we didn’t have to walk far to grab food. The staff was really nice."