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"The Sheraton Hotel was great. The staff was very friendly and professional. Being so close to the airport made it extremely convenient. "

"Room was mostly clean, apart from the odd splats up the wall (hoping they were clear blood splats). In the bathroom the shower waste cap rolled around the shower like a ball on a roulette wheel. The toilet seat was broken to improve your core when sitting, the bin couldn’t be opened and six sheets of toilet roll on arrival (neatly folded at the end though) The air con is erratic. Towels do not get changed daily and coffee isn’t restocked. The cream for the coffee was pierced so went off. Any noise issues you need to go to reception (according to the tv) which at 3,4 and 5 in the morning I was not willing to run downstairs. Most of the staff are helpful and friendly, but there was a couple of them that like to chat in German to each other whilst customers wait on. I know this sounds a lot, but I’m just picking out some of the intricacies and it’s not that bad. The biggest problem with the hotel is the location (which obviously the staff cannot help) It is next to the train station and in between is the police station. In this area is a concentration of drug takers/dealers, beggars and sex shops/workers. Going with a family means these are not amenities and distract from the trip. Even the police go around this area in groups of 3/4. No issues inside the hotel from the surrounding area. We did have to go out for food every afternoon and evening as they always seem to have problem with the food menu not working/available, so don’t rely on eating at the hotel at these times"

"Room was very clean, staff was friendly and the breakfast was delicious. Close to everything, definitely returning. "

"Der Pool war kalt und der Massagestrahl dauerhaft kaputt, denn als wir im Dezember dort waren, war er auch schon defekt. Saunabereich sehr schön."

"No pool or activities for the children that we found. Didn't have the opportunity to use the pigeon post bar, although it looked lovely. "

"Clean room, great location!"

"Breakfast was good. Lots of variety. It was really busy but staffs did good job. "

"Clean room, nice decor. No kettle in the room (which is not uncommon in Germany I think), but late at night to first thing in the morning you can pick up a free coffee downstairs. The room with a view overlooking the railway did have some noise as they were carrying out engineering work overnight, but it didn't disturb us. A really nice hotel at a good price, in a excellent location."

"Good location, super close to the train station and quick walk to Little Tokyo for some good bites. Unfortunately my room was not ready for check in at the appropriate time and I felt some areas of the hotel could’ve been kept cleaner such aa the indoor pool area and breakfast was a little underwhelming. Overall a good stay for the price, though I’d recommend venturing out for breakfast. "