Grosvenor Square Tours and Activities

Room was spacious with decent coffee and tea appliances. Room was tidy and clean. Reception staff could’ve been friendlier. Decent breakfast.

It was really unfortunate that there had been a heat wave which killed the aircon for a lot of rooms - mine included. So hot and uncomfortable without it but I realise that this is possibly not the norm for the hotel. Staff of course were powerless. Front of house staff (doorman) was a little rude to us on arrival which surprised me. Other staff were lovely. No water in room. No bathroom amenities other than a shower cap. Breakfast buffet average for a 4+ star hotel. Coffee was pretty ordinary. It would probably have been a really lovely stay with aircon (which I was looking forward to) but the other things really let it down. Was disappointed. Having said that, it's a beautiful building and nice good-sized room, great location.

Nice new hotel conveniently located a short walk from Victoria station. Spacious room (upgraded to accessible room with an external window). Appreciated the generous breakfast included. Overall a very positive stay, just a few areas to look into: - Bizarre, complicated WiFi login and password written on hotel information sheet by receptionist that didn’t work (tried a few times). Why not use industry standard, such as surname/room number? - soundproofing was ok, we could hear people talking as they walked along the corridor, and luckily no-one either side of us. However, there was a very audible sound of running water behind the walls all night, see possible explanation from google below*. - Breakfast was busy and, while there was plenty of food to help yourself to, and frequent cleaning away of dishes, some of the serving spoons were very greasy from the many hotel guests handling them. Suggest hand sanitisers on entry and more napkins. - The coffee dispensed in the three machines tasted awful. Could have been the milk, or the blend of coffee, water and milk in a cappuccino. I tried two machines, as one looked like it had a decaf label on it. *possible explanation from google: Building Material: Many modern hotels use lightweight PVC drainpipes rather than old-school heavy cast iron. PVC transmits the sound of rushing water, which can sound loud like a "waterfall".