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"We visited the Chilworth Manor Hotel for our mini moon after we got married. The receptionist was very rude and abrupt when we arrived to pay before our wedding (before we got married) and made us feel unwelcome from the get go. We had booked an executive room which isn’t the cheapest room in the property and we were placed in a dark and dingy room with dark patches and holes on the netted curtain (room 6) clearly not the mini moon we expected however as we arrived at 1 am we were unable to switch rooms. Sadly we will not be staying again and has left a very sour taste after what was the best days of our lives. "

"Receptionist on arrival was very friendly & helpful. The room was just what was needed, clean with a large comfortable bed. Bathroom had a large walk in shower. Hotel was very quiet at night & we slept well. We didn’t use the bar or restaurant so can’t comment. Excellent location & the car parking was very useful. A pleasant stay & would return. "

"The room was dark and very tired. Loose light fittng that's not suitable for family stay. Breakfast was sad. Plates and glasses are dirty. Glasses you can feel it still had dirts all around them.I thought it would be equivalent to Premier inn but it's much worse. On the way to reception at ground floor, it smell like weed. One of the private room was playing loud music. Towels and beddings are dirty. .."

"First time staying in The Merchant and although the single bed room was a bit of a hike from reception it was clean and comfortable Staff were very welcoming especially at breakfast which was an excellent buffet"

"Staff at check in were great. Car park was very full because there's a public gym at the hotel. Hotel rooms are weird - there's only a window in the bathroom. No fresh air available in the actual hotel room. Air con system is rubbish. Room was dusty throughout. Terrible night's sleep because there was a thumping noise coming from above my room - it sounded as if we were directly under the gym and there was always someone throwing weights at all hours. Not a good experience. "

"Kitchen had just closed when I arrived in the evening (midweek) but remaining catering staff offered me soup and sandwiches. Always a most enjoyable stay."

"Good staffs"

"This was our first visit of the property under the new name and branding. The redesigned foyer and common areas are appealing and well designed, our family room was clean and comfortable and nicely put together in terms of style. The restaurant area is less successful in terms of design and we would not rate the breakfast above average. However, five stars to the entire breakfast team (open kitchen included) for their warm hospitality. "

"The rooms were lovely and well-equipped, with everything you’d need for a comfortable stay, including good tea and coffee facilities. The spa area was fantastic — although the pool was on the smaller side, it didn’t take away from the experience at all. We both had back massages, which were absolutely worth it, and there’s a really relaxing space to unwind in afterwards. The gym is compact but has all the essential equipment. The staff were friendly and helpful, always happy to answer any questions. We also dined in the restaurant, where the food was delicious and the service was excellent. The bar area was great too — a really nice place to relax in the evening."