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Reviews of The Penthouses Apartments

4 out of 5
The Penthouses Apartments
20 Old Burleigh Road, Surfers Paradise, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 28 out of 46 reviews" "
Rating 8 - Good. 9 out of 46 reviews" "
Rating 6 - Okay. 5 out of 46 reviews" "
Rating 4 - Poor. 3 out of 46 reviews" "
Rating 2 - Terrible. 1 out of 46 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
This building is run by fastidious managers who maintain the premises well. However the appartment could do with some new furniture and a paint.
Stayed 7 nights in Dec 2023

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Robyn

Stayed 1 night in Sep 2023

4/10 Poor

Paula

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately we were quite disappointed with our stay. There was no communication prior to our stay in regards to the check in process or the bedding configuration. The bathrooms had not been cleaned properly and the bedding on a couple of the beds had marks on it. Our room had a lovely fit out at one point, but this has not been maintained in any way. The property managers were also unhelpful. The day before checkout, I asked the managers if we could leave our suitcases with them for an hour while we had breakfast, their response was that I needed to contact the agent that I booked with and they were not prepared to provide that service for us. I couldn't believe that was the response.

10/10 Excellent

Michal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Old building but renovated and well maintained. Location the best - directly on the beach. Small pool area with no shade to sit in

10/10 Excellent

Edward

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The Property is in a great location. Being a 15-minute walk or 5 Minute bike from Cavil Ave was great. Also being able to walk straight onto the beach from the property was Amazing.
Stayed 7 nights in Oct 2022

10/10 Excellent

Geoff

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Bigger than expected with a great view of the ocean and the hinterland and right on the beach. An easy walk to shops/food/Surfers Paradise. Pleasant manager. Beds were comfortable. What more do you want on a holiday.
Stayed 5 nights in Jun 2022

8/10 Good

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities
Hot water was a bit light on, with 3 bedrooms we weren’t expecting the hot water to run out so quickly. Apart from that all good.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Beautiful views, lovely managers and apartment was well equipped and really big
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great Position
Pleasant stay at The Penthouse Apartments. Great location, spacious unit

6/10 Okay

baz, s

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Big apartment, needs updating
Huge space with great views though extremely dated and in need of a renovation

8/10 Good

Jenny Peter & M, Sunshine Coast

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay
Big rooms and wonderful views. Unfortunately no complimentary toiletries apart from a small cake of soap. No hairdryer. Great for long term stay with full kitchen facilities and plenty of plates etc. Good washing machine and dryer in the room. Great spa in the pool area.

8/10 Good

Kylee, sunshine coast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the location
Fantastic spot for our two families to have a great relaxed weekend. Kids were totally entertained.

6/10 Okay

Penny , NSW

Disliked: Cleanliness
Close to the beach, however, the rooms were filthy
Nice views Leaking toilet Lights not working Free wifi didn't work Rooms were filthy Close to beach

8/10 Good

Jade, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend this great place!
Very large apartment with a beautiful view. Location was superb, quiet but close to all the attractions and shops. Staff were very friendly.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Floor was very dirty, had an infant crawling on the floor and she was filthy from the floor we had to sweep and mop it. Dishwasher leaked badly washing machine leaked. Bathroom door would not close, too many doors leading out to balcony with small children staying too much stress.

10/10 Excellent

David, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service
Facilities: Typical; Value: Great deal; Service: Go the extra mile; Cleanliness: Pleasant;

10/10 Excellent

Tim, Australia - VIC - Regional VIC

Liked: Cleanliness, staff & service
Great location and friendly and helpful staff.

8/10 Good

Carl, Australia - QLD - Sunshine Coast

Liked: Staff & service, property conditions & facilities
Facilities: Good; Value: Affordable; Service: Courteous; Cleanliness: Tidy;

10/10 Excellent

Emele, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Bargain; Service: Go the extra mile; Great Beach side accommodation that is family friend, would definately return! Also the customer service from Carole during our stay was very good!

10/10 Excellent

Deborah, Australia - NSW - Port Macquarie

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

yvonne, Australia - NSW - Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: top of the line; Value: fantastic; Service: remarkable; Cleanliness: beautiful; it was the best holiday my family had

10/10 Excellent

Jason, New Zealand - Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Fantastic; Service: Professional; Cleanliness: Pleasant;

10/10 Excellent

John, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Great deal; Service: Courteous; Cleanliness: Spotless; We were down for the GC Half Marathon, so it was really well positioned for us

10/10 Excellent

kylie, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: location location ; Service: Go the extra mile; 3* is 3* a little tied but the beach is right there so it was a fabulous break

10/10 Excellent

christopher, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line; Value: A steal; Service: Go the extra mile; Cleanliness: Immaculate; fairly close to shops & restaurants with our friends wheel chair

8/10 Good

jenny, Australia - VIC - Melbourne

Liked: Staff & service
Disliked: Property conditions & facilities
Facilities: Tired, Old; Value: Average price; Service: Professional, Friendly; No blankets, quilt in cupboard covered in dried blood

10/10 Excellent

David, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Economical; Service: Outstanding; Cleanliness: Pleasant;

10/10 Excellent

Neville, Australia - SA - Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern; Value: Affordable; Service: Go the extra mile; Cleanliness: Faultless; Close proximity to beach. Spaciousness of apartment

10/10 Excellent

Trish, New Zealand - Auckland

Liked: Staff & service, property conditions & facilities
Facilities: Outstanding, I love the kitchen; Service: Go the extra mile; The people at reception were outstanding and would recomend these appartments for all families

8/10 Good

Kayla, Australia - QLD - Brisbane

Liked: Staff & service, property conditions & facilities
Great walking distance to cavil and bottle o :)

6/10 Okay

Alpo, Australia - NSW - Regional NSW

Disliked: Cleanliness
Value: Moderate; Cleanliness: Filthy, Smelly;

4/10 Poor

jim, Australia - QLD - Brisbane

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Craig, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Affordable; Cleanliness: Pleasant;

10/10 Excellent

Helen, Australia - TAS - Regional TAS

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal; Service: Flawless; Cleanliness: Beautiful; no, had a great time there.

10/10 Excellent

Katrina, Australia - ACT - Canberra

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Great deal; Service: Go the extra mile; Cleanliness: Spotless;

10/10 Excellent

Geoffrey, China

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Rosa, Australia - VIC - Regional VIC

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Affordable; Service: Go the extra mile; Cleanliness: Spotless; table tennis good for the children think about a pool taable and some games

4/10 Poor

Andrew, Australia - QLD - Gold Coast

Disliked: Staff & service, property conditions & facilities
Facilities: Shabby; Service: Sloppy; Cleanliness: Hygienic ; Big rooms for plenty of guests travelling but felt like i was in the 80's

10/10 Excellent

Anita, New Zealand - Taranaki

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Great deal; Service: Flawless; Cleanliness: Gleaming; Right on the water! cant beat that!

10/10 Excellent

BRAD, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Great deal; Service: Respectful; Cleanliness: Delightful; Overall I would recommend it, with a refurb it would be excellent overall

8/10 Good

Melanie, Australia

Liked: Cleanliness, property conditions & facilities
Facilities: Above average; Value: Great deal, Bargain, Fantastic; Service: Basic; Cleanliness: Pleasant; Overall - great place, I'd recommend it and stay there again myself.

6/10 Okay

Kristy, Australia

Liked: Property conditions & facilities
Facilities: Good, Nice, Treat; Value: Affordable; Service: Sufficient, Polite, staff interestedpolite and friendly.; Cleanliness: Hygienic, Neat, what is expected;