Outdoor pool, open 7:00 AM to 9:00 PM, pool loungers
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Reviews of Sovereign Gold Coast

4 out of 5
Sovereign Gold Coast
138 Ferny Avenue, Surfers Paradise, QLD

Reviews

7.6

Good

Rating 10 - Excellent. 305 out of 1009 reviews" "
Rating 8 - Good. 355 out of 1009 reviews" "
Rating 6 - Okay. 189 out of 1009 reviews" "
Rating 4 - Poor. 101 out of 1009 reviews" "
Rating 2 - Terrible. 59 out of 1009 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in May 2024

8/10 Good

Lisheng

Liked: Cleanliness
Stayed 2 nights in May 2024

8/10 Good

Marit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

6/10 Okay

Paul

Travelled with partner
Liked: Staff & service
Parking was disappointing
Stayed 1 night in May 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and very comfortable beds
Stayed 2 nights in May 2024

8/10 Good

Anissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Car parking is limited but the convenience of getting around and the unit were great.
Stayed 1 night in May 2024

8/10 Good

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location was great in terms of walking distance to Surface Paradise which was nice. Parking at the Hotel was challenging at times but was able to get street parking. One lift to the South Tower needs repair as one was working even though it did stop working at one point and we could not get up to our room. Our room 524 was cozy, clean and had a nice view towards the ocean. However our neighboring room 525 which seemed to be a long stay guest was quiet noisy which made our stay unpleasant especially early mornings with the door banging any times, waking us up. Also voices coming from the room was very loud where you can hear the conversation to bellowing too. It also was like a child care centre where you can hear a child making a lot or racket as well. A bit more respect needs to come from long term guest staying at the Hotel just like how we were respectful during our stay and not making constant abrupt noise.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean, spacious room, pool and hot tub facilities. No overnight reception staff, restaurant closed during my stay, vending machines broken. Parking very limited, but I god lucky during the stay! Really nice place, will come back.
Stayed 3 nights in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Helen

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Love the location - easy access to trams and bus stops. My room was a bit aged, but still ok. Reception staff are lovely.
Stayed 3 nights in Mar 2024

8/10 Good

Rustam

Stayed 1 night in Mar 2024

4/10 Poor

Elizabeth

Disliked: Staff & service, amenities, property conditions & facilities
Awful wifi and under construction
Stayed 2 nights in Mar 2024

8/10 Good

Francois

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, sad the carpark is always full and parking on the street is the only solution
Stayed 1 night in Mar 2024

8/10 Good

Trish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was clean and met my needs only problem was poor wifi connection.
Stayed 1 night in Feb 2024

8/10 Good

Maryanne

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is easy to get to from the airport as the tram stop is very close. This also makes it easy to get around.
Stayed 2 nights in Feb 2024

6/10 Okay

Alastair

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was quite dirty. Requested on several occasions for a fitted sheet to make 2 single beds a double bed but was denied on several occasions. Thought it was quite a reasonable request. Staff were rude and unhelpful. Wouldn't book again.
Stayed 2 nights in Feb 2024

6/10 Okay

john

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I think the check in is difficult and puts the whole o us on the customer to do . At the same time it is confusing as the site lists phone no or email address but it’s a third party email address and it looks like you need both but u don’t . I am 65 and she is berating me because I did not pre check in and phone reception was poor so it was time consuming and frustrating The rooms are great . I asked the receptionist if they have parking . She said it’s around the corner but it’s First in best dressed . What if it’s full “ that’s your problem . I went to check out at
Stayed 1 night in Feb 2024

4/10 Poor

Bruce

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Sally

Liked: Cleanliness, staff & service
Well priced accomodation and facilities in line with this. The beds were average, no hairdryer or iron, and parking was unreliable ( half as many car parks as units, so parking was multiple block away).
Stayed 1 night in Feb 2024

6/10 Okay

Harry

Liked: Cleanliness
Stayed 6 nights in Feb 2024

8/10 Good

Isobel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was nice, all I needed but needs handy man work carried out not only in my room but stand out side in the drop off area and look up. yuk and not long till that becomes a serious problem H&S. Oh I know you can not cater for all but the bed was extremely soft. Thanks heaps for the stay and I had a blast on the GC. Kind Regards Isobel
Stayed 4 nights in Feb 2024

8/10 Good

Cathy

Liked: Staff & service, amenities, property conditions & facilities
Lovely spacious rooms. They had everything I required for my stay. Loved the pool & outdoor area. The staff were excellent. Very pleasant & helpful. However I would like to be able to have a wine or a drink at the restaurant. I did find an empty water bottle under the bed when I was retrieving an earring I had dropped.
Stayed 4 nights in Feb 2024

10/10 Excellent

marianne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sovereign Hotel
I have stayed at this hotel several times now. Staff are helpful, rooms great, the restaurant is now open again. Very close to the trams.
Stayed 2 nights in Feb 2024

2/10 Terrible

King Yiu B

Stayed 2 nights in Jan 2024

8/10 Good

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service
Good value, property is quite dated but expected for the price point, bathroom was newly renovated and clean and fresh! Aircon couldn’t with an upgrade
Stayed 1 night in Feb 2024

10/10 Excellent

Dakota

Liked: Cleanliness, staff & service, property conditions & facilities
Easy last minute booking. Good experience all around.
Stayed 2 nights in Jan 2024

10/10 Excellent

Bradley

Travelled with family
Stayed 5 nights in Jan 2024

10/10 Excellent

Vrej

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely and professional receptionist, room was very interesting details, clean and big. Swimming pool, SPA and Sauna was amazing. Thank you very much. Good price and very good quality. Keep like this, I will come back.
Stayed 1 night in Jan 2024

2/10 Terrible

Linda

Disliked: Staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Katerina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
Sovereign is a great stay, I usually stay here to visit friends and family on the gold coast, it is extremely well run, a lovely hotel and reasonably priced.
Stayed 1 night in Jan 2024

6/10 Okay

Adrian

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Leanne

Liked: Cleanliness, amenities, property conditions & facilities
Liked everything
Stayed 4 nights in Jan 2024

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Rodney

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable clean accomodation
Was a very nice stay. Only thing was that the beds were on wheels on floor boards and there were no wheel locks. This meant that the beds were rolling around.
Stayed 1 night in Jan 2024

6/10 Okay

crystal

Travelled with family
Disliked: Staff & service, amenities
Staff need some lessons in customer service! No personality skills whatsoever not a hello how are you , Thankyou or anything remotely polite! Parking terrible don’t bother nowhere to do laundry like it says property had a shower curtain which made us feel dirty, musty smell in unit but no one there seemed to care they just turn up for a pay check sad the way the world is going.
Stayed 3 nights in Jan 2024

6/10 Okay

Laura

Travelled with family
The pool was great, upgrading the internet would be a cheap but great investment for all future guests. Rooms were spacious and views were great
Stayed 5 nights in Dec 2023

6/10 Okay

Rachelle

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel rooms are certainly in need of some updating. Very tired.
Stayed 1 night in Dec 2023

6/10 Okay

Rohini

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family catch up.
Perfect stop over, wonderful friendly staff, comfortable room. Central to Surfers Paradise. Close to to the strip, a wonderful place to catch up with my daughter and her partner who live on the coast there.
Stayed 1 night in Dec 2023

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Mr Bernd

Stayed 1 night in Dec 2023

10/10 Excellent

Sharee

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay for my son & myself. Very affordable during school holidays. Would recommend.
Stayed 3 nights in Dec 2023

8/10 Good

Nigel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. We had a freshly renovated room that was spacious. Full size fridge and microwave were essential for us. Car park filled quickly if you weren’t back early from your day out.
Stayed 5 nights in Dec 2023

2/10 Terrible

Fifi

Stayed 1 night in Dec 2023

6/10 Okay

Anita

Stayed 2 nights in Dec 2023

10/10 Excellent

Linda

Liked: Amenities
Stayed 4 nights in Dec 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious bedroom and lounge, big verandah, Bathroom was spacious and would be nicer if it didnt have a bath tub shower. Poor Internet reception, nice large TV with no paid tv available, no replacement towels available, you have to pay extra if you want your room Cleaned, upgrade on gym station would be nice, pool, spa and sauna are great. Perhaps provide a vacuum for rooms that have people staying less than 8 days to allow housekeeping.
Stayed 7 nights in Dec 2023