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Reviews of Soul on the Esplanade - HR Surfers Paradise

4 out of 5
Soul on the Esplanade - HR Surfers Paradise
4 The Esplanade, Surfers Paradise, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 10 out of 18 reviews" "
Rating 8 - Good. 4 out of 18 reviews" "
Rating 6 - Okay. 2 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 1 out of 18 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Great location but several maintenance issues; rangehood and light not working, spout in bathroom falls off, shower heads are loose, showers aren't draining properly, ensuite basin cracked, blind in ensuite broken and one key card didn't work.
Stayed 7 nights in Mar 2024
Response from Casey on 9 Apr 2024
Thank you Mark. I wish you had of let us know while staying and we could have immediately addressed most things you have listed here. Unfortunately we wouldn't be aware of some of the things that you mentioned unless guest tells us as we do not use the showers ourselves etc.,. Thank you for letting us know, I have forwarded to our maintenance team to address pronto. Really appreciate the feedback.

10/10 Excellent

kerry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like the location and also the size of the Unit in this property. This was our 4th visit to the Gold coast and we always stays at Surfer Paradise.
Stayed 4 nights in Aug 2023
Response from Casey on 12 Sept 2023
Thanks Kerry, glad you had a great time.

8/10 Good

Sam, Brisbane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean apartment with a spectacular vista and right in the centre of Surfers Paradise. Definitely worth staying there again.
Stayed 1 night in Jan 2021
Response from Tim on 10 Jan 2021
Thank you Sam or the great review.

10/10 Excellent

Luke, NSW

Travelled with group
Liked: Cleanliness, property conditions & facilities
I really loved this apartment. Amazing views and a great sense of luxury. Was in the best location in surfers paradise, close to everything. Would highly recommend.
Stayed 3 nights in Nov 2020
Response from Tim on 25 Nov 2020
Thank you Luke, we appreciate the great review.

10/10 Excellent

Verified traveller

Service was great room was awesome great views
Stayed 3 nights in Sep 2020
Response from Tim on 7 Sept 2020
Thank you for your great review, we really appreciate it.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Soul!
Fantastic apartment, located in central Surfers Paradise with amazing views up and down the coast.
Stayed 2 nights in Jan 2020
Response from Tim on 6 Jan 2020
Thank you so much for your kind review. We are so pleased you were able to enjoy your stay. We hope to see you again.

8/10 Good

Verified traveller

Stayed 4 nights in Oct 2019
Response from Tim on 17 Oct 2019
Thank you for the great review.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities
the carpark and lifts were terrible, the room was large and clean,but smelt like stale cigarette smoke. one lift was out of order our entire stay, so going up and down from room took along time and lifts were always full. view was fantastic and location was fantastic.
Stayed 4 nights in Sep 2019
Response from Tim on 6 Oct 2019
Hi, I am sorry to hear that one of the lifts was out of order during your stay. Our apartments are strictly non smoking. Thank you for the feedback we really appreciate it.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Bad service from GCHR & Soul frightening incident
The location is 10/10 its at the heart of surfers paradise. Surrounded by many good restaurants and shops. The Soul facilities was good it has everything you need but for summer season it can be cramp may not be enough space to accomodate all the guests (indoor/outdoor swimming pool etc). The GCHR office is quite a walk from the hotel so it’s a little inconvenient for checking in/out if you are from overseas and didn’t have a car, this could be a hassle. GCHR need to improve their customer service, I didn’t receive their email instructions on time so I had trouble finding their office (not on navigation map) so I mssg them to ask for the nearby stores so I can locate their office and someone called me and I thought he called me direct me but he was so rude & attacking me for not reading my email. How can I read something that I didn’t receive? Next time be mindful/helpful to your client and assist them with respect and politeness. The carpet room was really dirty (lounge & bedroom), the utensils in the kitchen was sticky so I cleaned everything before I used them. Outside verandah had a really good & relaxing view but the furnitures/flooring needs a bit of cleaning to help your client have more relaxing experience in there. While we were there we had an incident where the was pouring on the hall way and the lift, you need to use the stairs from 40 floors down so some of us left early because we’re frightened by the incident & yet we didn’t hear anything from GCHR
Stayed 3 nights in Sep 2019
Response from Tim on 6 Oct 2019
Thank you for your review. I have sent it through to our customer service team to investigate. We always appreciate feedback to help us improve. Hope you enjoy the rest of your travels.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Tim on 23 Sept 2019
Thank you for the great review.

10/10 Excellent

JF

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An outstanding residence in the heart of Surfers. Couldn’t have asked for anything better and hope to stay there again.
Stayed 3 nights in Aug 2019
Response from Tim on 26 Aug 2019
Thanks JF, we look forward to hopefully hosting you again. All the best.

8/10 Good

Rae, Gold Coadt

Travelled with group
Liked: Cleanliness, staff & service, amenities
Fantastic location overlooking stage of Surfers Paradise Live music festival
Stayed 3 nights in May 2019
Response from Tim on 10 May 2019
Thank you for the review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2019
Response from Tim on 16 Apr 2019
Thank you for the great review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic 3 Bedroom apartment facing the beach. Great condition.
Stayed 5 nights in Jan 2019
Response from Tim on 14 Feb 2019
Thank you for the great review. It is a fantastic apartment, so new and with some of the best views you can possibly have, all located in a 5 star resort.

10/10 Excellent

Talia, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views, fantastic apartment and perfect location. Can’t wait to come back!!
Stayed 5 nights in May 2018
Response from Tim on 31 May 2018
Thanks Talia, it was a pleasure hosting you.

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2020
Response from Tim on 13 Feb 2020
Thank you for the great review!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
GCHRは最低
GCHRは勝手に宿泊のコンドミニアムを変更し、同等だからいいでしょ、、、という態度。 しかもホテルズドットコムは変更を把握しておらず、未だに予約通りの滞在をしていることになっている始末。 どちらの会社も客を馬鹿にしているとしか思えない。 最低です。
Stayed 7 nights in Aug 2018
Response from Tim on 14 Sept 2018
Thank you for the review, but as discussed it was beyond our control. It was discussed with your daughter who was happy with all the extra effort we went to at least a month before your stay. But again we do apologise. All the best.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Tim on 18 Jun 2018
Thank you for the great review.