Highly disappointed with the service, not sure why the rating of property was so high. I had four night stay in a one bedroom apartment in the property over Australia day long weekend and the apartment was not cleaned even once during the stay, bedsheets and towels were changed only one time. Apparently the housekeeping does not work on a public holiday (how is that a guest problem when this was not informed earlier). The day after bedsheets and towels were changed, I inquired about cleaning and after a bit of back n forth the staff admitted that cleaning should have been done same time and agreed to complete cleaning the next day however no one came; it was a miserable service.
Also, it was supposed to be queen bed however there were two single beds merged togather; upon inquiry, I was told this is how it is in all the rooms which I later found out to not be true and I could not be given another room of similar selection due to unavailability.
Overall condition of the carpet and couches was miserable, they are definitely out of date and need replacement or deep cleaning. The sheets were washed but pale and needed replacement.
The stay left a bad taste to our trip.