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Reviews of Palazzo Colonnades

4 out of 5
Palazzo Colonnades
2988 - 2994 Surfers Paradise Blvd, Surfers Paradise, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 454 out of 1062 reviews" "
Rating 8 - Good. 407 out of 1062 reviews" "
Rating 6 - Okay. 130 out of 1062 reviews" "
Rating 4 - Poor. 47 out of 1062 reviews" "
Rating 2 - Terrible. 24 out of 1062 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice stay
Stayed 5 nights in Mar 2024

8/10 Good

Danny George

Liked: Cleanliness
Stayed 6 nights in Mar 2024

2/10 Terrible

Dawn

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Broken window, dirty bedding

10/10 Excellent

Jasinta

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
WE had an amazing family holiday. the apartment was clean and the underground parking was such a piece of mind. not a far walk to cavil Ave and the tram stop right under the building was amazing. The only downside was the net kept dropping out but otherwise it was an amazing stay
Stayed 5 nights in Jan 2024
Response from Jess on 31 Jan 2024
Hi Jasinta, thank you so much for your feedback. We are glad that you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, amenities
Great location
Stayed 10 nights in Jan 2024
Response from Jess on 14 Jan 2024
Hi Brian, thank you for your feedback. We hope you enjoyed your stay with us and you visit again soon.

8/10 Good

Ilham

Stayed 5 nights in Jan 2024
Response from Jess on 28 Jan 2024
Hi, thank you for your feedback. We hope you enjoyed your stay with us.

8/10 Good

Yasmin

Travelled with family and small children, Travelled with partner
Liked: Amenities
Great staff. Great location, easy access to transport and close to the main part of Cavill ave. The apartment could be a little cleaner
Stayed 6 nights in Dec 2023
Response from Jess on 8 Jan 2024
Hi Yasmin, thank you for your feedback. We hope you enjoyed your stay with us and visit again soon.

2/10 Terrible

Dylan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room was poorly designed; 3 quarter table attatched to the bar counter with steel chairs? Very dusty. Missing PowerPoints in one of the bedrooms. Faulty or old furniture. Odours outside the room. Sauna, pool and location were a positive.
Stayed 5 nights in Dec 2023
Response from Jess on 5 Jan 2024
Hi Dylan, thank you for your feedback.

10/10 Excellent

Andrew

Stayed 6 nights in Dec 2023
Response from Jess on 30 Dec 2023
Hi Andrew, thank you for your feedback. We are glad that you have enjoyed your stay with us and we hope you will visit again soon.

6/10 Okay

Taryn

Travelled with family and small children
Liked: Cleanliness
**Beware when booking** I did not get what we paid for. I booked a room with 1 x queen and 2 x twin beds for 5 of us and got 1 x queen and 2 x single beds plus a fold out single bed. When queried, I was told that the ad is misleading and that configuration would go against fire regulation. Also never received my bonus food and beverage voucher - queried upon departure and was told "maybe we should have left it in your room." Also, no 'room service' so ran out of coffee and only had 1 dishwasher tablet for a 4 day stay. We were out and about all day so barely saw reception open. Some maintenance on the property wouldn't go astray either.
Stayed 3 nights in Dec 2023
Response from Jess on 21 Dec 2023
Hi Taryn, thank you for your feedback. We hope you enjoyed your stay with us.

6/10 Okay

Zeny

Stayed 8 nights in Dec 2023
Response from Jess on 16 Dec 2023
Hi Zeny, thank you for your feedback. We hope you enjoyed your stay with us.

8/10 Good

Steve

Stayed 5 nights in Dec 2023
Response from Jess on 16 Dec 2023
Hi Steve, thank you for your feedback. We hope you enjoyed your stay with us and will visit again soon.

6/10 Okay

Phil

Disliked: Property conditions & facilities
Our stay was nice, the pool is great, the apartments are a bit worn out with loose fixtures in almost evry room, the shower head was just habging out of the wall, not secured at all. We still had a nice time.
Stayed 2 nights in Dec 2023
Response from Jess on 5 Dec 2023
Hi Phil Thank you for your feedback. We hope you enjoyed your stay with us.

8/10 Good

Paul, Kedron

Stayed 2 nights in Oct 2023
Response from Jess on 24 Nov 2023
Hi Paul, thank you for your feedback. We hope you enjoyed your stay with us and will visit again soon.

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Front office staff were great, very friendly and nothing was an issue
Stayed 1 night in Nov 2023
Response from Jess on 19 Nov 2023
Hi Nigel, thank you for your feedback. We are glad that you have enjoyed your stay with us and we hope to see you again soon.

8/10 Good

Nikita

Stayed 5 nights in Nov 2023
Response from Jess on 8 Dec 2023
Hi Nikita, thank you for your feedback. We hope you enjoyed your stay with us and will visit again soon.

8/10 Good

Julie

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and comfortable. The staff member who checked me was very helpful and friendly.
Stayed 3 nights in Nov 2023
Response from Jess on 14 Nov 2023
Hi Julie, thank you for your feedback. We are glad that you enjoyed your stay with us and we hope to see you again soon.

8/10 Good

Ian

Stayed 4 nights in Nov 2023
Response from Jess on 29 Nov 2023
Hi Ian, thank you for your feedback. We hope you enjoyed your stay with us and will visit again soon.

10/10 Excellent

Mathew

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Walkable distance to cavil or the tram stops right out front of building.as most rentals there is wear and tear in the room but overall value for money its just a place to sleep end of the day. Traveled with 2 adults and 3 kids a trundle bed was provided for 3rd child which was nice(have had blow up beds at prievious hotels) Will stay again
Stayed 5 nights in Oct 2023
Response from Jess on 2 Nov 2023
Hi Mathew, thank you for your feedback. We are so happy to hear that you have enjoyed your stay with us and we look forward to your next visit.

8/10 Good

DENNIS

Time for a refresh
Stayed 4 nights in Oct 2023
Response from Jess on 24 Oct 2023
Hi Dennis, thank you for your feedback. We hope you enjoyed your stay with us.

6/10 Okay

Maxine Alison

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Jess on 22 Oct 2023
Hi Maxine, thank you for your feedback. We hope you enjoyed your stay with us.

8/10 Good

LYN

Travelled with family
Liked: Property conditions & facilities
Great location. Lovely unit but could benefit from a deep clean.
Stayed 4 nights in Oct 2023
Response from Jess on 21 Oct 2023
Hi Lyn, thank you for your feedback. We hope you enjoyed your stay with us.

4/10 Poor

Shorina

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend Palazzo Colonnades. The check-in process was fine, and the staff working on reception were always friendly, though the state of the apartment and common areas were horrible. Our bathroom had an incredibly unpleasant sewer smell for the entire stay, when bringing this to receptions attention, she mentioned she could put some 'draino' down the drain, though this did not help. The kitchen pots and pans were incredibly old, peeling, scratched and unsafe to use. The mattresses were not able to be slept on. They were beyond uncomfortable. We had to purchase mattress toppers on our holiday to be able to sleep. And small things, such as the vacuum supplied with the room did not work (at all) due to it being full of other people's hair, food scraps and rubbish, we were provided no plug for the sinks and the exhaust fan was useless in the bathroom. Along with all of this, the overall state of the room was terrible. The carpets were stained and filthy in each room. The furniture in the lounge room all had severe water damage at the legs, showing swelling and flakes falling off. The walls were all covered in dirt marks and scuffs. When mentioning the common areas, the pool was dirty and the pool ladder was unstable, the spa jets were unable to be used & the gym can't exactly be called a gym. We will not be coming back and I wouldn't recommend anybody to stay here either. Note: the pots/ pans, vacuum and sink were all provided/ replaced.
Stayed 10 nights in Oct 2023
Response from Jess on 29 Nov 2023
Hi Shorina, thank you for your feedback.

8/10 Good

sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy access to the tram to town
Stayed 3 nights in Sep 2023
Response from Jess on 11 Oct 2023
Hi Sandra, thank you for your feedback. We hope you enjoyed your stay with us and will visit again soon.

8/10 Good

qiongxiao

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2023
Response from Jess on 12 Oct 2023
Thank you so much for your feedback. We hope you enjoyed your stay with us and will visit again soon.

8/10 Good

Dora

Liked: Cleanliness, amenities
I liked the pool and spa. Also, we enjoyed the size of the balcony with the view.
Stayed 5 nights in Sep 2023
Response from Jess on 10 Oct 2023
Hi Dora, thank you for your feedback. We hope you enjoyed your stay with us and that you will visit again soon.

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
Very good staff were great apartment good size nice swimming pool & spa Condition of building good &outbside area's Tram station close Beaches shopping night life All very close Will stay there again for sure Brian M
Stayed 20 nights in Sep 2023
Response from Jess on 1 Oct 2023
Hi Brian, thank you for your feedback. We are so glad to hear you enjoyed your stay with us and we look forward to you visiting again soon.

8/10 Good

Javier

Liked: Cleanliness, amenities, property conditions & facilities
Very conveniently located and friendly staff. A bit dated maybe but all worked fine.
Stayed 3 nights in Sep 2023
Response from Jess on 25 Sept 2023
Hi Javier, thank you for your feedback. We hope you enjoyed your stay with us.

8/10 Good

Shao Wei Theodore Francis

Travelled with partner
Liked: Amenities
Property was OK for the price. Rooms are dated, and the shower in the bathroom had moldy black grout. Needs a too deep clean. Mattress was thin and springy, but you get what you pay for. Suitable for short stay or if on a budget
Stayed 3 nights in Sep 2023
Response from Jess on 21 Sept 2023
Thank you for your feedback. We hope yu enjoyed your stay with us and will visit again soon.

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The location was great you could walk to surfers paradise. The room was clean and modern.
Stayed 6 nights in Sep 2023
Response from Jess on 21 Sept 2023
Hi Carmen, thank you for your feedback. We are glad that you enjoyed your stay with us and we hope you visit again soon.

10/10 Excellent

Sebreena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location and how easy to get to anywhere
Stayed 3 nights in Jun 2023
Response from Palazzo Colonnades on 20 Sept 2023
Dear Sebreena, thank you for your feedback. We hope to see you again in the future!

10/10 Excellent

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
Modern , great room facilities, right next to Grail station, staff very helpful- my second visit and I will go back again
Stayed 8 nights in Sep 2023
Response from Palazzo Colonnades on 20 Sept 2023
Dear Bruce, thank you so much for your feedback! Looking forward to seeing you next time!

8/10 Good

Ryan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Complimentary snacks and alcohol on arrival was cool, large space in all rooms as well as 2 toilets. Everything kitchen-wise supplied. Excellent location. Hyundai tv was garbage and internet was worse, only used before bedtime but still. The tram was very noisy, not the hotels fault really I know but maybe thicker glass is needed, single beds are way too short.
Stayed 5 nights in Sep 2023
Response from Alena on 19 Sept 2023
Dear Ryan, thank you so much for your review. We have noted your comments and attempt to resolve the TV issues as soon as possible. Thank you. Palazzo Colonnades.

8/10 Good

roberto

Liked: Room comfort
Took awhile to get thru to the after hrs service desk. Big room. Hasnt been dusted in a very long time. Fair enough to not have daily house keeping..... but being asked to clran everything after your self when your paying over $120 a day is a bit rude.
Stayed 3 nights in Sep 2023
Response from Jess on 17 Sept 2023
Hi Roberto, thank you for your feedback. We hope you enjoyed yoru stay with us.

10/10 Excellent

Graham

Stayed 7 nights in Aug 2023
Response from Jess on 29 Aug 2023
Hi Graham, thank you for your feedback. We are glad that you have enjoyed your stay with us and we hope you visit again soon.

10/10 Excellent

kerry

Liked: Cleanliness, room comfort
Very relaxing
Very convenient to shops and attractions in Surfers Paradise. Light rail at door to get you to trains for Brisbane and broadbeach for Pacific Fair shopping centre. Lovely pool and Spa to relax after a big day
Stayed 7 nights in Aug 2023
Response from Jess on 19 Aug 2023
Hi KerryThank you for your feedback. We are glad to see you have enjoyed your stay with us and we hope to see you again soon,

6/10 Okay

Peter

Travelled with family
Disliked: Cleanliness
Three days of Medical Support.
This was a 3 day stay for support of family needing medical treatment. Property was reasonably well positioned, adjacent to tram stop. Bedrooms were small - Bedroom 1 was the size of a usual Bedroom 2; and Bedroom 2 could barely fit two single beds. Property is very 'tired'. its way past time for a full renovation, and salt air corrosion is showing on fixtures. Cleaning had some issues - a good history of breadcrumbs seen on the shelf under the toaster. Conversely, Staff were great. Really helpful.
Stayed 3 nights in Aug 2023
Response from Jess on 15 Aug 2023
HI Peter, thank you for your feedback. We hope you enjoyed your stay with us.

10/10 Excellent

Kim

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Jess on 11 Aug 2023
Hi Kim Thank you for your feedback. We are glad that you have enjoyed your stay with us and hope you will visit again soon.

10/10 Excellent

Varinder

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Jess on 23 Aug 2023
Hi Verinder, thank you for your feedback. We hope you enjoyed your stay with us and you will visit again soon.

10/10 Excellent

Vincent Antony Suresh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 4 nights in Jul 2023
Response from Jess on 16 Jul 2023
Hi Vincent, thank you for your feedback. We are glad that you have enjoyed your stay with us and we hope you visit again soon.

10/10 Excellent

Clark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Thanks for everything
Stayed 3 nights in Jul 2023
Response from Jess on 16 Jul 2023
Hi Clark, thank you for your feedback. We are glad that you have enjoyed your stay with us and we hope you visit again soon.

8/10 Good

Kim

Liked: Cleanliness, amenities, property conditions & facilities
The property was great but there was a lot of stress to keep the room spotless as an extra charge would be placed. The bedding basic . No cover for doona. But great location for transport , not far from surfers or the beach.
Stayed 3 nights in Jul 2023
Response from Palazzo Colonnades on 13 Jul 2023
Dear Kim Thank you very much for your feedback! We are glad you enjoyed your stay and thank you very much for keeping your room clean and tidy!

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, room comfort
Great hotel apartment in a great area
A great hotel. Very close to central Surfers and walking distance to tourist area if you want to. Great heated pool and spa pool. Rooms are a little dated but clean and tidy. The Northcliff station is virtually right outside the entrance so very convenient and easy to catch the tram. Close to Northcliff surf club where you get a great feed and views of the beach.
Stayed 9 nights in Jun 2023
Response from Jess on 10 Jul 2023
Hi Jeff, thank you for your feedback. We are glad to hear that you have enjoyed your stay with us and we hope your visit again soon.

6/10 Okay

Karen

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Jess on 5 Jul 2023
Hi Karen, thank you for your feedback. We hope you enjoyed your stay with us.

8/10 Good

Heath

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
We stayed in room 806. It was comfortable for three of us, my husband, myself and our 17 year old daughter. It served the purpose for what we wanted although the unit needed a good deep clean and a make over. The shower pressure was terrible and fitted sheets on the beds instead of a flat sheet would have been more comfortable. The pool was a good size and very clean as were the other amenities. The ladies at the front desk were very nice and helpful. Parking was excellent and the tram stop out the front was very convenient. If the place could have a deep clean and a revamp it would definitely tick all the boxes.
Stayed 5 nights in Jun 2023
Response from Jess on 4 Jul 2023
Hi Heath, thank you for your feedback. We hope you enjoyed your stay with us and that you will visit again soon.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy access, close to lots of great places. Loved sauna pool and spa. Great value. Comfy 2br unit. QBed a little old and firm but slept well. Toilet paper is terrible, recommend motel swap brand , and guest byo.
Stayed 3 nights in Jul 2023
Response from Jess on 4 Jul 2023
Hi Lisa, thank you for your feedback. We hope you enjoyed your stay with us and that you will visit again soon.

2/10 Terrible

roman

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
On first glance the property looks good...but then that old humbug...beauty is often skin deep! The premises was a little tattered on the edges with nicks here and there, wall gouges, evidence of skin deep cleaning with areas overlooked such as the laundry and shower area. We were really disappointed with the condition of kitchen appliances with teflon worn through, dented pan bottoms and a bare minimum of appliances to boot. 'Vinnies' wouldn't stock the crap presented to us for use. We had booked in for a 6 night stay...there were 2 towels only, 1 sachet of dishwashing liquid, 1 dishwsher tablet etc. the other 5 nights were available to purchase at a ridiculous cost...wow how absolutely lousy! Meaning, how much of a drain on their purse for the same x 5 nights. Thankfully we bought soap with us because the supplied soap is that next to useless crap that cheap hotels supply. Oh and did I mention the bedroom light was not working as for a light in the lounge area and the wall clock was a permanent 6:30. The noisy exhaust fan light did not work as well. What was that sound of water 'sloshing'...we soon discovered that water was flowing/dripping onto the balcony from some indeterminate source above and it wasn't rain! A pity the shower rose couldn't deliver the same. And then there were the constantly banging doors being closed above and across the hall. In fairness, the lounges and bed were reasonably comfortable.
Stayed 6 nights in Jun 2023
Response from Jess on 3 Jul 2023
Hi Roman, thank you for your feedback. We will address these issues directly.

6/10 Okay

Vannary

Travelled with family
Disliked: Property conditions & facilities
Good communication direction when checking in after hour.
Stayed 3 nights in Jun 2023
Response from Jess on 2 Jul 2023
Hi Vannary, thank you for your feedback. We hope you enjoyed your stay with us and will visit again soon.

10/10 Excellent

graeme, Blackburn

Stayed 7 nights in Jun 2023
Response from Jess on 20 Jul 2023
Hi Graeme, thank you for your feedback. We hope you enjoyed your stay with us and that you will visit again soon.

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Jess on 25 Jun 2023
Hi Michael, thank you for your feedback. We hope you enjoyed your stay with us.