Indoor pool, 2 outdoor pools
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Reviews of Holiday Holiday Chevron Renaissance

4 out of 5
Holiday Holiday Chevron Renaissance
23 Ferny Avenue, Surfers Paradise, QLD

Reviews

8.0

Very good

Rating 10 - Excellent. 70 out of 170 reviews" "
Rating 8 - Good. 57 out of 170 reviews" "
Rating 6 - Okay. 21 out of 170 reviews" "
Rating 4 - Poor. 10 out of 170 reviews" "
Rating 2 - Terrible. 12 out of 170 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

gary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
we had a great time in the gold coast and part of this was the excellent accommodation we stayed in.
Stayed 6 nights in May 2024

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A nice family friendly appartment in a good location within walking distance to lots of attractions.
Stayed 3 nights in May 2024

6/10 Okay

Shaileshni

Stayed 6 nights in Apr 2024

10/10 Excellent

Tonya

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, it was close to everything, and the view from the property was breath taking.
Stayed 8 nights in Mar 2024

4/10 Poor

Mark

Travelled with family and small children
Disliked: Cleanliness, amenities
Great views, good size apartment and balcony. Pool area was a real highlight. The apartment needs a thorough deep clean, the standard was unacceptable. Many cockroaches throughout.
Stayed 6 nights in Mar 2024

8/10 Good

Patricia

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Great unit ,large and great views
Stayed 7 nights in Mar 2024

10/10 Excellent

walid

Stayed 8 nights in Feb 2024

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

FRANK-ALEXIS

Travelled with family
Disliked: Room comfort
Stayed 14 nights in Feb 2024

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, room comfort
Comfortable and Clean
Comfortable and clean happy to stay again.
Stayed 4 nights in Feb 2024

8/10 Good

Tyler

Travelled with family
Liked: Cleanliness, amenities
Very enjoyable for the whole family
Stayed 4 nights in Feb 2024

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
Great spacious apartment. Highly recommend.
Stayed 6 nights in Jan 2024

8/10 Good

Steve

Liked: Property conditions & facilities
Great views. Nice apartment. Needs a few things tidied and modernised for the money charged
Stayed 8 nights in Dec 2023

2/10 Terrible

Hamish

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This apartment was filthy, when I asked about the cleaning at the office and I was told that the cleaning had met the required standards. There we dirt on the fridge, the oven was so dirty it was unsafe to use, to the point when the guy came to clean it he gave up and said he was sorry that he couldn’t clean it. The cupboard under the sink was filthy and had a foul smell. The curtains were stained, the pillows were yellow, there was a bad smell throughout the apartment, they sent a guy to do some extra cleaning but he didn’t know what to do. The girl in the office asked for photos so they knew what to do, because they thought it was clean enough… I wish I could add photos
Stayed 6 nights in Dec 2023

8/10 Good

Sang

Liked: Cleanliness, room comfort
Stayed 6 nights in Dec 2023

10/10 Excellent

Summer

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommend this place, was an absolute amazing stay
Stayed 4 nights in Nov 2023

8/10 Good

steven

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Heated pools for the kids
Stayed 4 nights in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
nice view but bad property conditions
good location but the property was not in the best condition. there was a lot of damage to the walls and no housekeeping. however very nice view from the apartment.
Stayed 4 nights in Oct 2023

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, room comfort
We would highly recommond this property (3137) to anyone. The 2bed apartment was clean, comfortable and a great place to relax. The hotel facilities were amazing and the convenience and location was great. We had great communication before and during our stay with Holiday Holiday and we will definitely return in the future
Stayed 6 nights in Oct 2023

6/10 Okay

Tracey

Travelled with family and small children
Disliked: Property conditions & facilities
Good location. Nice pool area. Big apartment. Apartment was very different to the photos. Very outdated. No info at check in inregard to what the resort offers. Lift says pool is on level 2 however it is on level 5. We only found this out by going on the website. More signs are definately needed. If you hand your keys in and try to get your car out you cant use the lifts. Lifts are very slow and old. Moving your car and checking in and out are not quite as seemless as other places. Would prefer to stay elsewhere next time.
Stayed 2 nights in Oct 2023

10/10 Excellent

Amanda

Liked: Cleanliness, property conditions & facilities
Lovely location and property
Stayed 4 nights in Oct 2023

6/10 Okay

Steven

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
The property itself is fine and in a central location. The whole check-in and check out process is not easy if you're driving and parking. There's no obvious and easy reception location as the whole complex is managed by different businesses. I guess Holiday Holiday do they best with what they've got.
Stayed 5 nights in Oct 2023

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay for families and perfect location!
Stayed 7 nights in Oct 2023

8/10 Good

Ljiljana

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very helpful. Fantastic location. Walking distance to everything.
Stayed 4 nights in Sep 2023

6/10 Okay

Kaan

Disliked: Cleanliness
Stayed 4 nights in Sep 2023

6/10 Okay

Vishal

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Parking instructions were terrible,it took me 1 hour to find the parking with 2 kids. Hotel was average. Swimming pool does not have filter cleaning,not clean water. Not even half an hour got for late checkout.have to check out at 10am. Honest feedback for the hotel improvement .
Stayed 4 nights in Sep 2023

2/10 Terrible

stacey

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We booked this apartment for 3 nights. We arrived at 7:30pm out of check in hours. I brought groceries to cook dinner. Every single plate, pot, pan and piece of cutlery was soiled with dried food or had a greasy film over it. I had to go down to coles and buy washing up liquid, scouter and spray detergent and clean everything before I could cook. Also found rubbish under a bed, hair and scum in the bathroom, hair and dirt in the master bed. The apartment was also run down and old. Advised reception in check out, they weren’t interested, just told us they would inform housekeeping. I emailed them the next day as I wasn’t happy with the response. Asked them to refund the cleaning fee as it wasn’t clean and I had to do it myself which is unacceptable. They flat out refused. This company do not provide adequate cleaning services as advertised, so they’ve taken my money for nothing. I have used other agents to rent out in this building who have been fantastic to deal with. STAY CLEAR OF HOLIDAY HOLIDAY!
Stayed 3 nights in Aug 2023

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The only thing I did not like was the complicated checkin. I did not realise that the check in was via an office in the shopping centre and they close at 5pm. The staff were great with communication and all but it made it a bit stressful as I just assume the Chevron Renaissance was just a big hotel and not one of several towers with checkin in based in an office in the shopping centre. Apart from that it was all amazing but if I'd been alone without people to help me negotiate that experience of finding the office, finding the right tower etc it could have been disastrous for me.
Stayed 4 nights in Aug 2023

8/10 Good

Kay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing view, it is very hard to find and need better and clearer instructions. There is 3 towers apart of Chevron. So can be confusing. My start rating was that there was a pile of sand in lounge room, under couches were dirty (had to move for sofa bed) broken leg of sofa bed. Other than that, very convenient to shops, restaurants, walking distance to beach. Looking forward to coming back again.
Stayed 2 nights in Aug 2023

8/10 Good

Brett

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very handy and accessible to local shops, beach and restaurants in the area. Will definitely be back to stay again
Stayed 8 nights in Jul 2023

10/10 Excellent

Mark

Stayed 4 nights in Jul 2023

10/10 Excellent

Jan

Travelled with family
Beautiful apartment with an amazing view! Amazing facilities and great location!!
Stayed 5 nights in Jul 2023

6/10 Okay

Patrick

Nicer furniture
Stayed 5 nights in Jun 2023

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2023

8/10 Good

Nigel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, close to everything, well setup with great amenities. Only quibble is check in is a bit of a hassle if you’re outside of the very limited window.
Stayed 4 nights in Apr 2023

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was great and we loved the beachie feel to it. All the facilities were great and very comfortable after a big day of "parking"
Stayed 6 nights in Mar 2023

10/10 Excellent

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Apr 2023

8/10 Good

Nikolai

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Mar 2023

10/10 Excellent

Emily

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay! Cannot wait to come back. Such a convenient location. And parking was terrific as you had your own designated spot!!
Stayed 4 nights in Mar 2023

6/10 Okay

Kevin

Travelled with family, Travelled with group
Liked: Amenities
Reasonable unit, reasonable price, had most items, stay was ok, located above coles was great. Little bit unclean, lock on door didn’t work well, only given 2 keys between 6 people. Maybe too many windows for people scared on heights
Stayed 5 nights in Mar 2023

10/10 Excellent

Ashlee

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything you could possibly need. Great views, so close to everything. We rented a car and only used it to travel to and from the airport. Would definitely stay here again.
Stayed 5 nights in Mar 2023

6/10 Okay

Graeme

Liked: Cleanliness
Great, comfortable and central family location.
Location and outlook over ocean and pool was excellent. Finding the parking was a bit of a trial but once found was good. A lot of walking to find the office to get the key. Clean and tidy with good bedding and everything a family would need. But, the very large slding door to the balcony fell off the rollers when I first opened it. Lost 3 hours getting that sorted and it was fixed the following day Washing machine failed to pump out on 3rd night so we took our wet washing home with us. Furniture dated & bathroom surrounds swollen from water damage. Comfortable but need refurbishment.
View from Unit
Stayed 3 nights in Mar 2023

10/10 Excellent

Manny

Stayed 4 nights in Feb 2023

6/10 Okay

Mark

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Room was ok with cleanliness and outdated. Great view though
Stayed 6 nights in Jan 2023

2/10 Terrible

Ashur

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
we are really disappointed on the allocated apartment as it is outdated and had many defects..the aircon is noisy we Hardley could sleep, the balcony doors seals are ripped and we can hear street noise on level 16 the showers are mouldy and dirty, there is no hangers in the showers, toilets are dirty and very old..shower head is clogged and very cheap and old model..the hair dryer was faulty and as per the the label last inspected in 2012 and its electric shock hazard..the balcony chairs are rusted, same as table, windows are very dirty all what we see is dirt and not the sea view, the curtain are really dirty, everything very old the appartment seems never being maintained or painted since 10 or 15 years we have promised, kitchen is outdated the oven is from the stone ages..the curtains are dirty...the escalators and pathways are smelly like rubish, pool are dirty and closed couple of times, BBQ only 1 out of 4 was working.what a bad experience we had..not worth the thousands dollars we have spent..we feel like our holidays was ruined

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine , easy access to everything

4/10 Poor

Tanya

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Blamed for damage that was already there. Charged my account 4 days later. Poor room condition.

10/10 Excellent

Adla

Travelled with group
Liked: Cleanliness
Was amazing
Stayed 3 nights in Nov 2022

10/10 Excellent

Melissa J

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful Lagoon pool, great size apartment with a separate bedroom for the kids, excellent location in the heart of Surfers Paradise. The outdoor pool was very cold (not heated), however, the kids just went in the spa and loved it, there is a heated indoor pool as well. It was reasonably priced and we would definitely stay here again.