Apartment, 3 Bedrooms, Ocean View | Private kitchen
Check availability

Reviews of H-Residences Surfers Paradise - GCLR

4 out of 5
H-Residences Surfers Paradise - GCLR
3113 Surfers Paradise Blvd, Surfers Paradise, QLD

Reviews

7.8

Good

Rating 10 - Excellent. 5 out of 16 reviews" "
Rating 8 - Good. 8 out of 16 reviews" "
Rating 6 - Okay. 1 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 2 out of 16 reviews" "

8.4/10

Cleanliness

7.0/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Dung

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
location is very convenience. maybe because the water restriction but the water in the shower is very weak. i was here a few years and it wasn't this bad (the shower)
Stayed 3 nights in Sep 2022
Response from GCLR on 20 Sept 2022
Hi Dung,Thank you for taking the time to review your recent stay with us!Sorry to hear about the water pressure- we will pass this on to the building management.Looking forward to welcoming you back soon!Kind regards,Gold Coast Luxury Resorts

2/10 Terrible

Tillie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The property was good but the after hours phone assistance was was extremely poor. It took well over 90 min to get into the room due to lack of communication and swipe cards not being activated. This issue caused us to be late for the appointment that we were required to be at. We had allowed enough time to get to our appoint had we got into our room in a timely fashion.
Stayed 1 night in Dec 2021
Response from GCLR on 31 Dec 2021
Hey Tillie! Thank you for taking the time to leave us your feedback. We apologise for the time it took to get you into your apartment. Unfortunately, we had placed the call from our end to the security at the property, and they had assured us they were meeting you straight away. We did continue to follow up with them to ensure they made it to you, unfortunately they were just delayed. We hope this experience does not leave you with a bad taste, as we would love to welcome you back again. Please do contact us if you are ever needing accommodation on the Gold Coast again. Kind regards, Gold Coast Luxury Resorts

10/10 Excellent

Josephine

Travelled with group
Liked: Cleanliness, room comfort
Great place and location is amazing loved our stay
Stayed 3 nights in May 2021
Response from GCLR Team on 1 Jun 2021
Thank-you so much for this wonderful 10 star review, we are so glad you enjoyed your stay and hope to welcome you back!

10/10 Excellent

Blair

Travelled with group
Liked: Cleanliness, room comfort
Hard to beat location
Good location and great pools
Stayed 3 nights in May 2021
Response from GCLR Team on 1 Jun 2021
Thank-you for your terrific reveiw Blair, we are so pleased that you enjoyed your holiday in this apartment!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The great location Close to everything
Stayed 2 nights in May 2021
Response from GCLR Team on 12 May 2021
Thank-you for your 5-star review, we are so pleased you enjoyed your stay in this apartment.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in this 2-bedroom apartment for 8 night during the Age National swimming championship. It is very conveniently located for great restaurants and cafes. The tram is right in front of the building so travel between the Gold Coast Aquatic Centre in Southport and Surfers Paradise was very easy. The apartment was clean and the check in was easy. Overall a pleasant stay.
Stayed 7 nights in Apr 2021
Response from GCLR Team. on 21 Apr 2021
Thank-you for your wonderful and informative review, we are pleased that you enjoyed your stay and the central location of this unit!

8/10 Good

Thearenee, Kallangur

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved it but the fridge was on a leen and loved we were a walk away from everything
Stayed 4 nights in Oct 2020
Response from GCLR Team on 7 Oct 2020
Hi Thearenee, Thanks so much for taking time to leave us a review. We will be sure to look at the fridge in this unit. We're glad you enjoyed everything else and we hope to see you again soon!

8/10 Good

Cassi, Brisbane

Travelled with group
Liked: Cleanliness, amenities
Property is in a great location, right in the heart of surfers. Apartment was clean and tidy.. we enjoyed our stay
Stayed 1 night in Dec 2019
Response from GCLR Team on 9 Dec 2019
Hi Cassi, thanks for a lovely review. We are so glad you enjoyed the night in Surfers Paradise and we hope to welcome you back again next time!

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Location was ideal. Disappointing that the residence was untidy.
Stayed 6 nights in Nov 2019
Response from GCLR Team on 13 Nov 2019
Thank-you for taking time to leave us a review, we are so sorry to hear that it was untidy - this is very unusual! We have reached out via messages to get some more information from you. During your next stay with us, please don't hesitate to let us know if there is anything that is not up to standard, we would be happy to rectify this for you.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the fact property had no wifi.. No movies/streaming options.. location was great.. could've had some in home entertainment options..
Stayed 3 nights in Oct 2019
Response from GCLR Team on 16 Oct 2019
Thanks for taking time to leave us some feedback. Unfortunately we are not able to put wifi in this apartment. We're glad that everything else about your stay was enjoyable, particularly the ideal location in the heart of Surfers Paradise!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Position,position,position. Every thing supplied for a comfortable stay.
Stayed 3 nights in Jul 2019
Response from - GCLR Team on 29 Jul 2019
Thank you for your review, we're pleased that you enjoyed your stay and we look forward to welcoming you back next time.

8/10 Good

Nicholas

Liked: Cleanliness, property conditions & facilities, room comfort
Great location - would stay again
We stayed for 7 nights and the location is great - right in the heart of Surfers Paradise. Room was a good size for us as a family of 3 including a 2 year old. The only down side for us was the apartment was non-serviced. We knew that going in and were happy not to have any but 7 nights with no spare bin liners, 2 dishwashing powder sachets and 2 dishwashing liquid sachets meant that we had to ration in order to not have to buy any. We would stay there again.
Stayed 7 nights in Feb 2019
Response from GCLR on 3 Mar 2019
Hi Nicholas, Thank you for your review. All of our apartments are fully self contained, and we do not advertise daily servicing on our listing. Please know for any future bookings we can offer mid stay cleans at an additional cost :) Kind regards, GCLR

8/10 Good

Angela

AC
Great spot! Nice & clean. Will definitely stay there again!
Stayed 4 nights in Sep 2018
Response from Gold Coast Luxury Resorts on 13 Sept 2018
Hi Angela, Thank-you for your feedback, we look forward to hosting you next time!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Gold Coast Luxury Resorts on 15 Jun 2018
Hi Kevin - Thank you for leaving a 5 out of 5 review for your most recent stay at the H-Residences. We hope to welcome you on your next visit to the Gold Coast.

10/10 Excellent

VINCENT, SYDNEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME! SAME AS PICS!!
I LIVE IN LVL23, THE OCEAN VIEW IS AWESOME! NICE ROOM LOOK THE SAME AS ALL PICS ON WEBSITE.
Stayed 3 nights in Feb 2018
Response from GCLR on 6 Apr 2018
Hi Vincent - Thank you for your great review and we are so thrilled to hear you had such a wonderful stay. We look forward to welcoming you again one day. Kind Regards

2/10 Terrible

Christine Victoria

Disliked: Staff & service
AUD 85 for Extra Cleaning Service!
When we got back from our side, we found that the toilet has spilled water thus it made the floor wet. This happened in the two bathrooms. The dryer didn't work. Its door has been loose and therefore you need to push the door so it would spin. We ended up unable to use it as we expected to. The lamp located on top of the shower bathroom in the main bedroom fell down from the time we check in and they didnt fix it before checkin. At the end of our stay we were not aware that we have to take our garbage out with us. Where should we put the garbage? Take us with our flight? There was no sign of garbage room in the building. Therefore we gathered the garbage in a plastic bag and put it near the exit. We were then contacted and that we had to pay AUSD 85 for an extra cleaning (i.e taking the garbage out of the unit, and wash the dishes we left unwashed). This is crazy, I asked about the number they came up with and they mentioned that they have a contract with the cleaning service company and AUD 70 is the charge for extra cleaning plus AUD 15 for their administration fee (???) Although the area is nice, I would suggest you go to another listing in the building. There were plenty of it. I did the same thing in other unit (i.e gather my rubbish in a plastic bag near the door and unwashed my dishes that we use for simple meal before checking out) and never got contacted for an extra charge for cleaning. Disappointment!
Stayed 3 nights in Jun 2018
Response from Gold Coast Luxury Resorts on 15 Jun 2018
Hi Christine - Thank you for taking the time to leave your feedback on your most recent stay at the H-Residences. After you reported the issues with the apartment - I can confirm that our handyman attended to this at his earliest convenience, being the next day 06/06/2018. He reported back that all of the maintenance issues were rectified. Furthermore, it clearly states that the apartment is to be left in a neat and tidy condition with all the rubbish removed from the apartment and all dishes washed up and put back where they were found. We do not expect you to clean the apartment, but it is expected for the apartment to be left in a clean and tidy condition. Unfortunately, in this case the apartment was not left in a clean and tidy condition and this is the reason you have been charged an additional cleaning fee.