Premium Apartment, 2 Bedrooms, Ocean View
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Reviews of Circle on Cavill Surfers Paradise - GCLR

3.5 out of 5
Circle on Cavill Surfers Paradise - GCLR
9 Ferny Avenue, Surfers Paradise, QLD

Reviews

8.0

Very good

Rating 10 - Excellent. 14 out of 33 reviews" "
Rating 8 - Good. 12 out of 33 reviews" "
Rating 6 - Okay. 2 out of 33 reviews" "
Rating 4 - Poor. 2 out of 33 reviews" "
Rating 2 - Terrible. 3 out of 33 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

9.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Alistair

Stayed 7 nights in Apr 2024

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Dec 2023

10/10 Excellent

Emma

Liked: Cleanliness, amenities, property conditions & facilities
Quite and relaxing stay with the family
Stayed 7 nights in Jul 2023
Response from GCLR on 16 Jul 2023
Hello Emma,Thank you so much for rating your stay with a 5/5!! We are thrilled to hear about your recent experience with us and we're so pleased that your stay was an enjoyable one. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!Kind regardsCatherineGold Coast Luxury Resorts

10/10 Excellent

william

Travelled with partner
Liked: Amenities, property conditions & facilities
We liked the location and vicinity to shopping, beach and grocery store, cleaners were still there on arrival and there was still sand on the couch however great stay
Stayed 3 nights in Jan 2023
Response from GCLR on 23 Feb 2023
Hi William,Thank you for taking the time to leave a review of your recent stay with us!It is so great to hear that you were impressed with the location- you can't get much more central than Circle on Cavill!We appreciate your feedback regarding our housekeeping team, and we will certainly pass this on for review.We hope to have the chance to welcome you back again in future!Kind regards,Gold Coast Luxury Resorts

4/10 Poor

Taliilagi

Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Response from Gold Coast Luxury Resorts on 25 Jan 2023
Hi Taliilagi,Thank you for your review.We are here to assist if you would like to discuss your recent stay with us. Our phone number is (07) 5570 1122.Kind regardsGCLR Team

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a great apartment to stay at for 3 nights. Great location, great views and large apartment with 2 bedrooms and 2 bathrooms. The spa in the ensuite was an added bonus.
Stayed 3 nights in Nov 2022
Response from GCLR on 5 Dec 2022
Hi Lauren, thank you for taking the time to write a review. We are glad you enjoyed your stay. We hope to hear from you the next time you visit The Gold Coast. Kind Regards, Gold Coast Luxury Resorts.

8/10 Good

Brooke

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2022
Response from Gold Coast Luxury Resorts on 17 Feb 2022
Hi Brooke. Thank you so much for taking the time to rate your stay. We hope your stay was an enjoyable one and we look forward to providing you with accommodation on your next visit to the Gold Coast.

10/10 Excellent

Kristie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2021
Response from GCLR on 31 Oct 2022
Hi Kristie,Thank you for the awesome review. We thrive on providing a great guest experience and we are so pleased that your experience met your expectations. We look forward to hearing from you when you're ready to book your next Gold Coast holiday.Kind regardsGold Coast Luxury Resorts

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
Had to collect keys from broadbeach. This was not stated in their listing so you only find out it is being let by a third party after you book. Wotif should rectify this.
Stayed 3 nights in Jun 2021
Response from GCLR Team. on 7 Jul 2021
Hello there, Gold Coast Luxury Resorts manages privately owned apartments from our local office in Broadbeach. Guests are advised in the policies the check-in location differs from the property location; to check in, go to 15 Albert Avenue, Broadbeach. We understand this can be a little confusing which is why we outline it on the booking page. We hope to host you again in the future now you know where we are!

2/10 Terrible

Nick

Business traveller
Disliked: Cleanliness, room comfort
Stayed 1 night in May 2021
Response from GCLR Team on 16 Jun 2021
Hi Nick, It's disappointing to see this review considering we approved a full refund for your reservation due to the circumstances. As discussed via email, you were happy to remove this review but unfortunately you weren't sure how. We hope that we are able to welcome you to our lovely accommodation in the near future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was spacious, airy, clean and well equipped. The location was perfect, close to shops (in particular a supermarket right at the bottom of the elevator), the beach, restaurants and public transport. The facilities were great, has swimming pools, a hot tub, sauna, gym and under ground parking.
Stayed 2 nights in Mar 2020
Response from GCLR Team on 22 Mar 2020
Thank you for your lovely review, we're thrilled to hear that you had a 5/5 experience with us and we can't wait to see you again next time!

8/10 Good

Verified traveller

Stayed 5 nights in May 2019
Response from GCLR Team on 22 May 2019
Thank-you for taking time to leave us a review, we're pleased to hear that you enjoyed your stay with us at Circle on Cavill. Please don't hesitate to stay with us again in the future, we would love to welcome you back.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a couple of spare towels and some toilet paper would have been handy - otherwise it was excellent
Stayed 3 nights in Mar 2019
Response from GCLR Team on 30 Apr 2019
Thanks for taking time to leave us a review. We only include 1 towel per person to keep the costs low for our guests, but if you would like more for your next stay please don't hesitate to let us know and we would be happy to add this on at an additional cost for you. We're so glad that the rest of your stay was excellent and we look forward to welcoming you back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018
Response from GCLR Team on 6 Nov 2018
Thank-you for taking time to leave us a review, we are so glad that you enjoyed your time with us and we hope to welcome you back in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible and disgusting
The apartment was filthy dirty and shockingly dilapidated. The couch looked like was picked up from a road side. The carpet was the filthiest I HAVE EVER SEEN! I have stayed in the same building ( Mantra) so when I saw the apartment i was familiar with the location convenience but nothing prepared me for the apartment! We demanded an immediate refund from the rude agent, stuck with two small kids late night hunting for a hotel to stay was not in how you we imagined to start our holiday! We found a great branded hotel and cheaper too!! Lesson learnt!
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Room comfort
EXCELLENT LOCATION
The location is perfect! We were only given one key (previous guest had not returned their keys). This caused difficulty with co-ordinating the 5 of us coming and going. This apartment needs some little things to make it great. Dishwashing detergent & dishwasher powder, a dish cloth to wash up with (only a tea towel was provided), a scrubbing brush, scissors for the kitchen, egg lifter.....like I said, really simple things but it is the simple things that make the experience that much better
Stayed 4 nights in May 2018
Response from Gold Coast Luxury Resorts on 21 Jun 2018
Hi Anonymous - We appreciate you leaving feedback with us from your most recent stay at Circle on Cavill. We are thrilled to hear you had a wonderful stay enjoying the location and shopping options in the area. I have passed on the rest of your feedback to my team. We appreciate your feedback once again and look forward to welcoming you again. Kind Regards

10/10 Excellent

Eljon, Auckland new Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and great location
Loved the facilities 3 pools and spa pool. Sauna, dry and steam. Amazing location and views
Stayed 7 nights in Apr 2018

8/10 Good

Brigitte, Auckland

Liked: Staff & service, property conditions & facilities, room comfort
AMAZING VIEWS AND CENTRAL
THIS PROPERTY IS INCREDIBLY CENTRAL TO EVERYTHING, TRAMS, SHOPS, SUPERMARKET, SURFERS CENTRAL. PERFECT FOR ANY FAMILY WITH THE LAYOUT. BEAUTIFUL VIEWS AND RESTAURANTS JUST DOWNSTAIRS TOO. A SHORT WALK TO ANYTHING. THE BATHROOM SHOWERS WERE A BIT DISAPPOINTING WITH THE HYGIENE ON THE SHOWER FLOORS. ONE BEDROOM CLANGED WITH THE BLINDS FROM THE AIRCOND THAT WAS FIXED WITH A CUSHION OR 2 AGAINST IT. OTHER THAN THAT AN AMAZING PLACE TO STAY.
Stayed 7 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Location is fantastic and view was great. We all had a relaxing holiday and fun time.
Stayed 4 nights in Apr 2018

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartment was fantastic - heaps of room and had everything we needed - very clean and modern. We are a family of four so space is great on holidays. Easy access to cafes, transport etc. Carparking a little stressful given other guests had used the allocated space. No wifi which bothered the children. Overall a good place to stay.
Stayed 1 night in Mar 2018
Response from Katie on 27 Mar 2018
Hi Clare- We are so glad that you and your family enjoyed their stay! As the properties we manage are privately owned, it is up to the owner if they wish to install WiFi. We hope to welcome you again one day :)

8/10 Good

Gino, Moonee Ponds

Liked: Cleanliness, property conditions & facilities, room comfort
Clean room, supermarket on ground level was awesom
Good overall. But Disappointed with hotel staff not allowing us to store our luggage after checkout for 3 hours!
Stayed 7 nights in Jan 2018
Response from Katie on 27 Mar 2018
Hi Gino - Thanks for leaving your feedback! Please note that you are always welcome to store your luggage at our office between the hours of 9-5 Monday - Friday and 11:30-3:30 Saturday and Sunday. We hope to welcome you back again one day :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for our situation
The good. Easy access to and from the unit to cavil ave Big Levin area and bedrooms. We had over hight van so we used and payed for outside parking only $20 all day. The bad . Traffic noise when using balcony. Expensive. Overall nice stay
Stayed 7 nights in Dec 2017
Response from Gold Coast Luxury Resorts on 10 Jan 2018
Hi, Thank you for your review! We are so happy to hear you enjoyed your stay & would love to see you back again in the future! Kind Regards, Gold Coast Luxury Resorts

6/10 Okay

Verified traveller

Christmas getaway- checkin inconvenient having to collect keys at Broadbeach in peak traffic - rooms could have been cleaner but service at GCLR Hamish was lovely
Stayed 2 nights in Dec 2017

2/10 Terrible

Mo

Disliked: Cleanliness, staff & service
Poor hygiene, no wifi, had to pick up the key from the office instead of the property.
Stayed 3 nights in Dec 2017

8/10 Good

nariza, Auckland, NZ

Liked: Cleanliness, property conditions & facilities, room comfort
Sea view- beautifull
Will recommend this - good view- nice place- washing machine, dryer, dishwasher - available for use- indoor pool - shopping center within seconds
Stayed 7 nights in Nov 2017
Response from Gold Coast Luxury Resorts on 10 Jan 2018
Hi Nariza, Thank you for your review! We are so happy to hear you enjoyed your stay & would love to see you back again in the future! Kind Regards, Gold Coast Luxury Resorts

8/10 Good

sum, melbourne

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very nice view and hotel close everywhere
Would travel back to this room again for the view!
Stayed 4 nights in Oct 2017

4/10 Poor

Tong Lim, Perth Australia

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
breach of legal commercial agreement.
you promised free wifi internet in the package, but it is not working. I reported the problem to the agent but I was told that the problem has been reported and it could take up to a week for a technician to attend the problem (I will be gone by then). It is miserable to have no internet in today’s world, especially when you are on holidays as you rely heavily on internet connection to stay in touch with friends and family. I demand partial refund on the fee I paid as you have not provided and fulfilled the services you have promised, to certain degree, it is a breach of legal commercial agreement.
Stayed 3 nights in Sep 2017

10/10 Excellent

Yi , Brookvale, NSW, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view! Close to shops and restaurants.
Awesome views! Great location, so close to shops and restaurants. Rooms are very spacious and clean. Perfect for family trip. Great facilities, nice pool and gym! Our kids loved here! Well definitely come back!
Stayed 4 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
満足できる滞在でした。
ともかく立地が最高。海側で眺めもよくとてもよかったです。 BBQ施設やプールなども使ってみましたがとてもよかったです(^^) また、GCLR経由だからからかWI-FIが無料で使い放題、テレビチャンネルもyoutubeなども見れて充実してました。知人に聞いたところ、他の部屋は絨毯じきだそうですが、ここは全室フローリングで清潔だったように思います。 気になった点は食器洗浄機が水漏れしたこと。(使い方は間違ってないと思います…） あとこれはそういうプランなのでしょうがないのですが、定期的なクリーニング（1週間に1度など）は入らないです。洗剤やトイレットペーパーの補充もないです。 また鍵の受け取りが滞在先から少しはなれていたのは、若干不便に感じました。 総合的にはとてもよかったし、また同様の値段でとれるなら泊まりたいなーと思います！
Stayed 10 nights in Aug 2019
Response from GCLR on 26 Aug 2019
Thank-you for your review, we are so glad that you enjoyed your stay! GCLR manages privately owned properties within this building, which is why we cannot arrange key collection at the property - the hotel staff have exclusive rights to onsite check-in. We hope that our very affordable prices and great service made up for this. Please do not hesitate to stay with us again, we would love to welcome you back.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
景色最高、部屋も最高でした！ レンジフードが故障？？していたのか動かず、調理していたら火災報知器が2度も鳴りました。 そこだけが残念、、、。 あとは立地もよく快適に過ごせました！
Stayed 5 nights in Dec 2018
Response from GCLR on 7 Mar 2019
Thank-you for taking the time to leave a review. We are so pleased that you enjoyed the room, the view, and the location! Sorry to hear about the range hood/smoke alarm, we will look into this straight away so that we can improve our service for future guests. We hope the rest of your stay was pleasant. Kind regards, GCLR Team.

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018
Response from GCLR on 17 Oct 2018
Hi Christophe, Thank-you for leaving a review, we are so glad that you enjoyed your time with us. Please do not hesitate to contact us again in the future, we would love to welcome you back.

10/10 Excellent

Youngjoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
강추 합니다
키 픽업은 솔직히 쉽지 않았지만, 37층 야경이 이번 여행중 가장 좋은 경험이었습니다. 주방도구들과 세탁기와 건조기로 쾌적하게 지낼 수 있었어요ㆍ강추 합니다
Stayed 3 nights in Aug 2018
Response from Rebecca on 13 Aug 2018
Thank you for your review! Whilst our key collection is 5 minutes from the property we hope that the apartment & discounted rates were able to make up for it!

10/10 Excellent

mis, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
靠近海邊，住宿舒適寬敞
我住的樓層在12樓！逛街方便，吃飯方便（各國料理，應有盡有），停車方便，樓下有超市！風景又好，有海景，又有河景！唯一不好的是夜生活很吵，聽的到音樂的聲音與人們狂歡的聲音！夜生活的吵雜聲會維持到半夜三、四點！
Stayed 4 nights in Apr 2018