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Reviews of Hilton Garden Inn Glasgow City Centre

4 out of 5
Hilton Garden Inn Glasgow City Centre
Finnieston Quay, Glasgow, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 502 out of 1002 reviews" "
Rating 8 - Good. 327 out of 1002 reviews" "
Rating 6 - Okay. 87 out of 1002 reviews" "
Rating 4 - Poor. 46 out of 1002 reviews" "
Rating 2 - Terrible. 40 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Brian

Travelled with partner
Disliked: Staff & service
The lack of staffing was evident as we did not get our room serviced and was unable to get a reply from reception on a few occasions to ask for towels or toiletries.
Stayed 2 nights in May 2024

2/10 Terrible

Michael, Valley

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel charged me 70 pounds for a parking ticket I never should have been charged with. Totally unreasonable.
Stayed 2 nights in Apr 2024

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kirsty on 25 May 2024
Thank you for your great score. We hope to welcome you back again!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my daughter came to stay at the Hilton for a night and was the best night ever room was lovely and the staff were so helpful threw out our stay the facilities were brilliant esp the gym area.
Stayed 1 night in Apr 2024
Response from Kirsty on 9 May 2024
Hi Michelle,Thank you so much for your lovely review! Great to see the team exceeded your expectations and gave you a warm welcome.We look forward to welcoming you back.Regards

8/10 Good

eugene

Liked: Cleanliness, staff & service, property conditions & facilities
My room was cold. Even with the A.C. turned to max heat, no output warm air from unit. No heat source in bathroom. e.g.Heated towel rail would have been effective.
Stayed 2 nights in Apr 2024
Response from Kirsty on 9 May 2024
Hi Eugene,Thank you for your 4 out of 5 review. We are glad you enjoyed your stay.Thank you for letting us know about the AC. I will have my maintenance team to look into this and check if it is working.Regards

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Apr 2024
Response from Kirsty on 27 Apr 2024
Thank you for taking the time to let us know about your stay. Great to see you enjoyed your time with us and we hope to welcome you back again.Regards,Kirsty

8/10 Good

barry

Travelled with family
Liked: Amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2024
Response from Kirsty on 27 Apr 2024
Thank you for taking the time to let us know about your stay. Great to see you enjoyed your time with us and we hope to welcome you back again.Regards,Kirsty

10/10 Excellent

Marsha, Woodstock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Good view of and walk along river and bridges.
Stayed 1 night in Apr 2024
Response from Kirsty on 27 Apr 2024
Thank you for taking the time to let us know about your stay. Great to see you enjoyed your time with us and we hope to welcome you back again.Regards,Kirsty

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Good access for the conference centre
Stayed 1 night in Apr 2024
Response from HGI Glasgow on 16 Apr 2024
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

Louise

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from HGI Glasgow on 12 Apr 2024
Thank you for the review. We are very happy to hear that you had a great stay with us and. We hope to see you back soon. Kind Regards, HGI Team

8/10 Good

Travers

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kirsty on 6 Apr 2024
Hi Travers,Thank you for taking the time to leave a review for us. Great to see you enjoyed your time with us and look forward to welcoming you back again.Regards,Kirsty

10/10 Excellent

Collette

Liked: Cleanliness, staff & service, property conditions & facilities
Staff attentive and available
Stayed 1 night in Mar 2024
Response from Kirsty on 26 Mar 2024
Hi Collette,Thank you so much for your 5 out of 5 review!We hope to welcome you back again soon.Regards,Kirsty

4/10 Poor

John

Disliked: Staff & service, property conditions & facilities
Despite booking in advance I was given a disabled room that I did not require No TV in room which I raised with staff but was not fixed
Stayed 1 night in Mar 2024
Response from Sharon on 11 Mar 2024
Hi JohnThank you for your review. I have checked your reservation and it was an accessible room that was booked. The TV is on the wall so I am unsure of why there was no TV in the room when you stayed however I will get this looked into. Warm Regards

10/10 Excellent

scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms could do with a couple of usb ports. Apart from that faultless
Stayed 1 night in Mar 2024
Response from Sharon on 11 Mar 2024
Thank You for the lovely Review, I am glad you enjoyed your stay. We look forward to welcoming you back in the future.Warm Regards

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service
Hotel is within very convenient walking distance to event venue Hydro. Check-in was quick & efficient. Room location was a little noisy(front facing & 2nd floor) but bearable for 'normal' city centre hotel limits. Limited options for dining within hotel(fully booked)& surrounding area is in need of development of cafe's/bars/eateries.
Stayed 1 night in Feb 2024
Response from Sharon on 4 Mar 2024
Thank you for your review. We take all comments on board and learn from them. We hope to welcome you back in the future to HGI Glasgow.Warm Regards

10/10 Excellent

Darren

Stayed 1 night in Feb 2024
Response from Sharon on 28 Feb 2024
Good MorningThank you for your lovely review. I have taken your comments and passed to the relevant managers. We hope to welcome you back to HGI again in the future. Warmest Regards

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good facilities and a nice breakfast.
Stayed 1 night in Feb 2024
Response from Sharon on 28 Feb 2024
Good MorningThank you for your lovely review. I have taken your comments and passed to the relevant managers. We hope to welcome you back to HGI again in the future. Warmest Regards

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
View of Clyde
Great view of the Clyde. Bathroom tiny. Dinner not great.
Stayed 1 night in Feb 2024
Response from Sharon on 28 Feb 2024
Good MorningThank you for your review. I have taken your comments and passed to the relevant managers. We hope to welcome you back to HGI again in the future. Warmest Regards

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sharon on 28 Feb 2024
Good MorningThank you for your lovely review. I have taken your comments and passed to the relevant managers. We hope to welcome you back to HGI again in the future. Warmest Regards

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and stay. Only suggestion i would make is for the bread to be sliced at breakfaat so every guest is not having to touch the bread.
Stayed 1 night in Feb 2024
Response from Sharon on 28 Feb 2024
Good MorningThank you for your lovely review. I have taken your comments and passed to the relevant managers. We hope to welcome you back to HGI again in the future. Warmest Regards

8/10 Good

Cherise

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Sharon on 28 Feb 2024
Good MorningThank you for your lovely review. I have taken your comments and passed to the relevant managers. We hope to welcome you back to HGI again in the future. Warmest Regards

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Sharon on 28 Feb 2024
Good MorningThank you for your lovely review. I have taken your comments and passed to the relevant managers. We hope to welcome you back to HGI again in the future. Warmest Regards

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely night stay. First thought walking into our room was how clean it smelled, unfortunately this was ruined slightly by the sight of a big red stain on the carpet two steps in. Rolled over in the morning to see a dirty stain on the lamp - maybe something house keeping can look into. Bathroom was clean with a great water pressure shower. Had a good night sleep on a comfy bed with heavenly pillows. The concert we went to at night was within walking distance and if you don't mind walking some more there were lots of shops and bars a little walk along the river. Excellent surroundings for a picturesque Glasgow to walk out to in the morning.
Stayed 1 night in Feb 2024
Response from Sharon on 28 Feb 2024
Good MorningThank you for your lovely review. I have taken your comments and passed to the relevant managers. We hope to welcome you back to HGI again in the future. Warmest Regards

8/10 Good

SEAN

Stayed 1 night in Feb 2024
Response from Sharon on 27 Mar 2024
Hi SeanThank you for the great score review. We are glad you enjoyed your stay, We look forward to welcoming you back to HGI Glasgow in the future.Warm RegardsSharon

6/10 Okay

Jackie

Travelled with group
Liked: Cleanliness
Still an ok hotel but looking a bit sad (bedroom) since we last stayed pre-Covid.
Stayed 2 nights in Feb 2024
Response from HGI Glasgow on 12 Feb 2024
Thank you for the review. We are happy to hear that you had a good stay with us. We hope to see you back soon. Kind Regards, HGI Team

8/10 Good

Andrea

Stayed 1 night in Jan 2024
Response from HGI Glasgow on 12 Feb 2024
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from HGI Glasgow on 12 Feb 2024
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

Dawn

Stayed 1 night in Feb 2024
Response from HGI Glasgow on 12 Feb 2024
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HGI Glasgow on 5 Feb 2024
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

SANDRA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel that was ideally placed for where we needed to be for our visit. The Drinks were on the Expensive side so be prepared. Great Staff throughout the hotel.
Stayed 1 night in Feb 2024
Response from HGI Glasgow on 5 Feb 2024
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HGI Glasgow on 30 Jan 2024
Thank you for the review. We are happy to hear that you had a good stay with us. We hope to see you back soon. Kind Regards, HGI Team

8/10 Good

Cameron

Stayed 1 night in Jan 2024
Response from Sharon on 27 Mar 2024
Hi CameronThank you for the great score review. We are glad you enjoyed your stay, We look forward to welcoming you back to HGI Glasgow in the future.Warm RegardsSharon

2/10 Terrible

Yaser

Stayed 2 nights in Jan 2024
Response from HGI Glasgow on 30 Jan 2024
Thank you for the review. We are sorry to hear that you did not have a great stay with us. Please do let us know what went wrong so we can rectify these issues. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

Chris

Stayed 2 nights in Jan 2024
Response from HGI Glasgow on 30 Jan 2024
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

Aaron

Stayed 1 night in Jan 2024
Response from HGI Glasgow on 18 Jan 2024
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

8/10 Good

Regina

Stayed 1 night in Jan 2024
Response from HGI Glasgow on 17 Jan 2024
Thank you for the review. We are happy to hear that you had a good stay with us. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

PATRICIA

Stayed 1 night in Jan 2024
Response from HGI Glasgow on 17 Jan 2024
Thank you for the review. We are happy to hear that you had a good stay with us. We hope to see you back soon. Kind Regards, HGI Team

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HGI Glasgow on 17 Jan 2024
Thank you for the review. We are happy to hear that you had a good stay with us. We hope to see you back soon. Kind Regards, HGI Team

8/10 Good

Iain

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HGI Glasgow on 16 Jan 2024
Thank you for the review. We are happy to hear that you had a good stay with us. We hope to see you back soon. Kind Regards, HGI Team

2/10 Terrible

Darin

Stayed 1 night in Dec 2023
Response from HGI Glasgow on 30 Jan 2024
Thank you for the review. We are sorry to hear that you did not have a great stay with us. Please do let us know what went wrong so we can rectify these issues. We hope to see you back soon. Kind Regards, HGI Team

8/10 Good

GORDON

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from HGI Glasgow on 10 Jan 2024
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

8/10 Good

william

Stayed 1 night in Dec 2023
Response from HGI Glasgow on 5 Jan 2024
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy booking. Every thing was convenient for what I was stop over for
Stayed 1 night in Dec 2023
Response from HGI Glasgow on 21 Dec 2023
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from HGI Glasgow on 20 Dec 2023
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

4/10 Poor

Brian

Disliked: Staff & service, property conditions & facilities
Unhappy customer
Private function on the day of arrival, therefore restaurant and main bar was closed. Room set up to provide a small menu, tables not numbered, no condiments on tables , staff unsure what arrangements were. Hotel could have emailed clients to forewarn the restaurant was closed. Customer service was poor.
Stayed 1 night in Dec 2023
Response from HGI Glasgow on 19 Dec 2023
Thank you for the review. We are sorry to hear that you did not have a great stay with us. We are sorry that your experience here was hindered and we will pass your comments along to the relevant teams. We hope to see you back soon. Kind Regards, HGI Team

4/10 Poor

Sherry

Stayed 2 nights in Dec 2023
Response from HGI Glasgow on 19 Dec 2023
Thank you for the review. We are sorry to hear that you did not have a great stay with us. Please do let us know what went wrong so we can make sure this does not happen again. We hope to see you back soon. Kind Regards, HGI Team

4/10 Poor

Nicholas

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from HGI Glasgow on 19 Dec 2023
Thank you for the review. We are sorry to hear that you did not have a great stay with us. Please do let us know what went wrong so we can rectify these issues. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
unfortunately my friend fell ill and we had to just stay in our room for one of the days however it was actually just fine to simply relax in a very comfortable and peaceful room
Stayed 2 nights in Dec 2023
Response from HGI Glasgow on 19 Dec 2023
Thank you for the review. We are happy to hear that you had a great stay with us. We hope that your friend is well and has recovered. We hope to see you back soon. Kind Regards, HGI Team

8/10 Good

A

Stayed 1 night in Dec 2023
Response from HGI Glasgow on 19 Dec 2023
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

6/10 Okay

Robert

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kirsty on 6 Dec 2023
Hi Robert,Thank you for letting us know about your stay. If there was anything we could have done to improve your stay with us, please let us know.Regards