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Overview of The Whitehall Houston

Photo gallery

Featured image
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Premium bedding, Tempur-Pedic beds, in-room safe, desk
Premium bedding, Tempur-Pedic beds, in-room safe, desk
VIP Access

The Whitehall Houston

4 out of 5

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationSam Houston Park11 min walk
    Popular LocationHouston City Hall12 min walk
    Popular LocationHouse of Blues Houston14 min walk
    AirportHouston, TX (IAH-George Bush Intercontinental)24 min drive

Choose dates to view prices

Executive Room, 2 Double Beds

4.8/5 guest room rating
  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds, Accessible

4.2/5 guest room rating
  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds

4.2/5 guest room rating
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed

4.5/5 guest room rating
  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed

4.6/5 guest room rating
  • Sleeps 2
  • 1 King Bed

Standard Room

  • Sleeps 2
  • 1 King Bed

Executive Room, 1 King Bed

4.2/5 guest room rating
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 2 Double Beds

No guest room rating
  • Sleeps 4
  • 2 Double Beds

About this area


Located in Houston, The Whitehall Houston is in the city centre and near a metro station. The area's natural beauty can be seen at Discovery Green and Hermann Park, while Toyota Center and Houston Natural Science Museum are cultural highlights. Downtown Aquarium and Children's Museum of Houston are not to be missed.
Popular Location

What's nearby

  • Sam Houston Park - 11 min walk
  • Houston City Hall - 12 min walk
  • Hobby Center for Performing Arts - 13 min walk
  • House of Blues Houston - 14 min walk
  • Eleanor Tinsley Park - 18 min walk

Getting around

  • Downtown Transit Center Station - 7 min walk
  • Houston Station - 8 min drive
  • George Bush Intercontinental Airport (IAH) - 24 min drive


  • Edgar's Hermano — 1 min walk
  • Part & Parcel — 1 min walk
  • District 7 grill - 4 min walk
  • Gyu-Kaku Japanese BBQ - 5 min walk
  • Einstein Bros. Bagels - 6 min walk

About this property

The Whitehall Houston

Romantic Houston hotel in Downtown Houston, near Toyota Center
This hotel features 2 restaurants, an outdoor pool and 2 bars/lounges. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a 24-hour fitness centre, a coffee shop/café and a 24-hour business centre are on-site. All 259 rooms offer free WiFi and free wired Internet, TVs with cable channels, and comforts such as Tempur-Pedic beds and premium bedding. Other amenities available to guests include room service, free weekday newspapers and hairdryers.
The Whitehall Houston offers 259 forms of accommodation with a safe and complimentary newspapers. Tempur-Pedic beds feature premium bedding. Premium cable televisions are provided. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Valet parking on site (USD 35 per night; includes in/out privileges)
  • Free local area shuttle up to 1.0 mi
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6 AM–10 AM: USD 12-20 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • Room service available

Things to do

  • 24-hour fitness centre
  • Outdoor pool
  • Shopping

Family friendly

  • Dry cleaning service
  • Free area shuttle
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Laundry facilities
  • Outdoor pool


  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms
  • Conference centre


  • Pool sunloungers
  • Pool umbrellas
  • Terrace


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)


  • Designated smoking areas

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Free rollaway beds
  • Premium bedding
  • Tempur-Pedic bed


  • Free toiletries
  • Hairdryer
  • Towels


  • TV channels
  • Premium channels
  • TV


  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

See similar properties



Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 21


Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets are allowed for an extra charge of USD 75.00 per accommodation, per stay
Dogs only
Up to 50 lbs/23 kg
Pets cannot be left unattended

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 12 and USD 20 per person (approximately)
  • Valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Crowne Plaza Hotel Houston Downtown
Whitehall Houston Hotel
Houston Downtown Crowne Plaza
Crowne Plaza Houston Downtown Hotel Houston
Whitehall Hotel Houston
Whitehall Houston
The Whitehall Houston Hotel
The Whitehall Houston Houston
The Whitehall Houston Hotel Houston

Frequently asked questions

Can I cancel my reservation for free at The Whitehall Houston and receive a full refund?
Yes, The Whitehall Houston offers free cancellation on select room rates, because flexibility matters! Please refer to The Whitehall Houston cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Whitehall Houston?
As of 11 Apr 2021, prices found for a 1-night stay for 2 adults at The Whitehall Houston on 13 Apr 2021 start from NZ$261, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does The Whitehall Houston have a pool?
Yes, this property has an outdoor pool.
Is The Whitehall Houston pet-friendly?
Yes, The Whitehall Houston allows dogs with a maximum weight of up to 23 kg per pet. There's a fee of USD 75.00 per accommodation, per stay. Service animals are exempt from fees.
How much is parking at The Whitehall Houston?
Valet parking is available for USD 35 per night.
What time is check-in at The Whitehall Houston?
Check-in is from 3 PM - midnight.
What time is check-out at The Whitehall Houston?
Checkout is at noon.
Where is The Whitehall Houston located?
Located in Downtown Houston, this romantic hotel is within a 15-minute walk of Houston Public Library, Hobby Center for Performing Arts and House of Blues Houston. Toyota Center and Downtown Aquarium are also within 1 mile (2 km). Downtown Transit Center Station is 7 minutes by foot and Bell Station is 8 minutes.

Overall score and ratings


Very good

Rating 5 - Excellent. 508 out of 960 reviews
5 - Excellent 53%
Rating 4 - Good. 265 out of 960 reviews
4 - Good 28%
Rating 3 - Okay. 122 out of 960 reviews
3 - Okay 13%
Rating 2 - Poor. 36 out of 960 reviews
2 - Poor 4%
Rating 1 - Terrible. 29 out of 960 reviews
1 - Terrible 3%




Staff & service




Property conditions & facilities

2/5 Poor

Travelled with family
Liked: Staff & service
I paid almost 400$ for 2 nights , no microwave , no fridge, and the kitchen was closed so you didn’t get the free breakfast that you paid for ! Overall was not worth my money, I paid way To much for what I received . Staff is great though.
Stayed 2 nights in Apr 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was nice I wasn’t informed about the valet parking and it’s taken out of the deposit.. which wasn’t mentioned either but all in all I enjoyed it. I wish the water pressure was harder tho.. no breakfast and the restaurants was closed due to COVID
Stayed 2 nights in Apr 2021

1/5 Terrible

Travelled with group
Disliked: Staff & service, property conditions & facilities
What I didn’t like about it they tell you it’s free cancellation but when you cancel the hall reservation they still charging you for it and I do hate the fact that they don’t except cash they only sell bank cards no prepaid account calls a debit card tell me this place will never make it in my book yeah make a reservation for Jacuzzi she got to make a reservation to be in the pool you got to make a reservation to do this and do that but we’re still not satisfied with the room
Stayed 3 nights in Apr 2021

4/5 Good

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with cute decor. Pool is open and the bar. Excellent and accommodating staff
Stayed 2 nights in Mar 2021

1/5 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
Lobby is nice but once you get to your room, it doesn’t give a luxurious feel or comfort. The bathrooms are falling apart. The toilet is SUPER loud when flushing. The drains look like they’re ok but once you touch them they fall apart. Chip paint/wall paper in the bathroom. Caulk is coming apart. The room and bathroom really looks unattractive in person. The service is another issue. I had medication that needed to be frozen/refrigerated. They didn’t have any emergency refrigerators to provide but told me they will contact me once one is available. I was there for 3 days, they never contacted me so my meds went bad. I called house keeping and asked them to please clean my room while I was out, and they said they will clean it. Came back 6 hours later and no one came up to clean it. Called front desk to ask what was going on? Front desk apologized about what happen, and said they will call house keeping to see what happened and get someone up there to clean it, and call me after they contact house keeping. Waited 45 minutes until I had enough. Took the elevator down to talk to them face to face, the elevator stopped on the second floor mezzanine and the doors wouldn’t shut. I stubbed my toes on the second floor level because I didn’t see that the elevator stopped 3-4 inches below the second floor level, and I fell. They didn’t call me for wake up services early in the morning and I was just minutes from missing my early morning flight. DON’T STAY HERE!!!
Stayed 3 nights in Mar 2021

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