I understand and respect culture preferences, but as a hotel they should communicate IN ADVANCE. Best is before we book, or at least before we come. Only when we arrive, we were told to hide our tattoos and of course we are not allowed to use the onsen facility. What's the point of staying at a onsen resort without being able to use it. There are other tattoo friendly resorts in Kawaguchiko, don't stay here if you have tattoo. Not recommended for foreigners with tattoos.