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Reviews of University Square Hotel

2 out of 5
University Square Hotel
4961 North Cedar Avenue, Fresno, CA

Reviews

4.8
Rating 10 - Excellent. 121 out of 1004 reviews" "
Rating 8 - Good. 122 out of 1004 reviews" "
Rating 6 - Okay. 140 out of 1004 reviews" "
Rating 4 - Poor. 203 out of 1004 reviews" "
Rating 2 - Terrible. 418 out of 1004 reviews" "

4.4/10

Cleanliness

6.2/10

Staff & service

4.2/10

Amenities

4.2/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Elizabeth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The absolute worst hotel I have ever reserved
Stayed 1 night in May 2024
Response from Minh on 29 May 2024
Sorry, 50 years ago, this is the best hotel in town. It's an old lady today

2/10 Terrible

Zhirayr

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedbugs Found on pillows on both beds in our room canceled immediately. Staff seemed blacklisted did not care. Phone not connected could not dial into front desk. Had to drive back around.. Struggling to get my refund overall Boris experience
Stayed 1 night in May 2024
Response from Minh on 29 May 2024
have you received full refund from Expedia. Room checked no bed bug

4/10 Poor

Weston

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

SANTOS

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This should not be listed as a hotel. It more like a sketchy apartment complex. Obviously people live there full time. It was dirty, noisy and we saw roaches. We walked in and turned right around and walked out and asked for a refund.
Stayed 1 night in May 2024
Response from Minh on 29 May 2024
Thank you for your reviews. We have a group taking vacation here and left today

2/10 Terrible

Dovanah

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I did not like anything about this place. It was super loud with people partying all night long. The pull had plants in it instead of water, the tub was dirty with a ring around it. There was people drinking and smoking in the parking lot of the hotel. I was not aware that the hotel is half a hotel and half an apartment unit. I was so uncomfortable. Do t ever come here.
Stayed 1 night in May 2024

2/10 Terrible

Lisa

Awful
Stayed 1 night in May 2024

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
Crack motel at it's finest. Aside from the overpowered mildew smell, literally peed on toilet, dusty furniture, out of order elevators, and sketchy stairway?!? This room/"hotel" as they disivingly call it was absolutely disgusting. Unfortunately for me I spend 5 days at the children's hospital and was beyond exhausted when I arrived. I did ask them to move me to a different room from the one with the moldy pee bathroom but the second one was no better.
Stayed 1 night in May 2024

2/10 Terrible

Norma

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was really dirty
Stayed 1 night in May 2024
Response from m on 23 May 2024
Sorry this is cheap hotel

6/10 Okay

Jesse

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Saiyam

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ty
Stayed 1 night in May 2024

2/10 Terrible

Sanjeev

Disliked: Cleanliness, property conditions & facilities
Room have smell
Stayed 1 night in May 2024
Response from Minh on 9 May 2024
Sorry. you can switch the room or pay 10 for deluxe room

2/10 Terrible

joseph

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
ALL BAD
Stayed 3 nights in Apr 2024
Response from Minh on 8 May 2024
SorryA good deal is not the best deal for someone

10/10 Excellent

Brycen

Liked: Staff & service
Disliked: Property conditions & facilities
Efficient, old, not cleaned. Sheets were dirty with food or semen caked on
Stayed 1 night in May 2024

10/10 Excellent

Wendi

Stayed 15 nights in Apr 2024

2/10 Terrible

Joel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend it to anybody. Unsafe and very outdated. The room was very old and dirty. There were homeless people living in the parking lot area.
Stayed 1 night in May 2024
Response from Minh on 5 May 2024
Please ask Newsom why California has 180,000 homeless. City of Fresno doesn't allow hotel to fence up the property. That's why you see how much hotel loosing control and loss of income. Refund issue. You paid nothing for your booking mistake

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
I love it
Stayed 2 nights in Apr 2024

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty place!
Stayed 1 night in Apr 2024
Response from Minh on 7 May 2024
Sorry,A good deal is not the best deal

8/10 Good

Gary

Business traveller
Liked: Staff & service
This was probably the most unusual hotel that I've ever stayed at. That doesn't mean bad, per say. I can tell that the manager and staff are all really trying. It's not in the greatest part of town but I knew that going in. It's a good place if you need somewhere to sleep and there are a lot of businesses close by. Don't count on all of the bells and whistles but I think the price reflects that fairly. It would have been nice to have a little better parking area. There was some mold in the bathroom of my room. The elevator was broken and looked to be for some time. This place seems to be struggling a little but they are making it work. The room had a fridge, microwave, coffee maker, TV with cable. They are on the right track, it just seems to be problems with tenants and possible issues with funding because I see a lot potential at this location. The manager is a very friendly and accommodating Vietnamese immigrant from after the Vietnam war. He was kind enough to tell me about his life a little and how he came to become the manager at this location. The manager personally changed my sheets when the housekeeping did not. Every time I asked them for something I was helped and they even changed my room with no problem because my first room didn't have ventilation. The staff are friendly and I can tell that they are trying to make this place work. I wish Gordon Ramsay could go in and point out ways to improve. For what I was there for, this location worked for me.
Stayed 2 nights in Apr 2024
Response from Minh on 5 May 2024
Thank you for staying. New plan is to sell the hotel to an investor to build a high rise mixed use building for hotel, Marie Callenders and Black Angus. This Antique should be gone.

2/10 Terrible

Denise C.

Disliked: Staff & service
This property needs major updating and clean up bad. I did not feel safe on a ground floor with a window being so thin and screen were all shredded and ripped up. I had my 17 year old daughter with me. The room was very dirty and the blanket had a cigarette burn hole in it. I refused to stay there and ended up staying at a different hotel.
Stayed 2 nights in Apr 2024
Response from Minh on 2 May 2024
sorry for inconvenience. This is a 2 star hotel with low rate and low budget

6/10 Okay

Randall

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Older facility kept okay
Stayed 1 night in Apr 2024

2/10 Terrible

Graciela

Travelled with family
Disliked: Amenities, property conditions & facilities
The entrance of the hotel lobby was dirty. The hallways inside the hotel to get to the room were filthy dirty and had a dirty smell. Inside the room there was no bed spread, the mattress looked lumpy. In the bathroom the toilet was dirty and so was the bathtub.
Stayed 1 night in Apr 2024
Response from Minh on 29 Apr 2024
Reservation was cancelled.Did you call expedia to get money back?

2/10 Terrible

Desiree

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Connecting doors to neighbors 👎shady people hanging around area.
Stayed 1 night in Apr 2024
Response from Minh on 29 Apr 2024
Cancelled no charge.

2/10 Terrible

Karla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Minh Tran on 26 Apr 2024
Sorry hotel doesn't meet your expectations

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel. It is an older hotel with character.
Stayed 1 night in Apr 2024

2/10 Terrible

Maribel

Travelled with family and small children
Disliked: Amenities
The property is terrible, as soon as you enter the building smells like mouse there’s trash everywhere the elevators don’t work the pool no hot water this place shouldn’t be in service. I can’t believe Expedia has it on their list. They also change me $100 dlls deposit and I was supposed to get it back at the time of checkout but of course I didn’t stayed there I checkout with in less than 10 mins I checkin and today it’s been the second day I checkout and I haven’t got my return yet.
Stayed 2 nights in Apr 2024
Response from Minh Tran, GM on 22 Apr 2024
we have refunded. Please call expedia for full refund. Incidental deposit was reversed at check out. Usually banking procedure takes 3-5 business days. The room hosted a long term guest for 21 days. We used bleach but not fragrance and air ventilation takes time. I put the room out of order for 2 weeks. Sorry for the inconvenience

2/10 Terrible

Shehab

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Dirty and filthy
Stayed 1 night in Apr 2024
Response from Minh Tran on 21 Apr 2024
Thank you. Hope you find a better hotel with this price

2/10 Terrible

Hazel, Fresno

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Minh Tran on 21 Apr 2024
Thnak you. Hope you can find a better one at this price

6/10 Okay

Patricia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Too many negative traffic around the area
Stayed 2 nights in Mar 2024
Response from Minh on 21 Apr 2024
Trillions from taxpayers have been wasted to Newsom programs for worse after 12 years of working here. Hotel is not allowed to build fence around because of city codes. Bureaucracy, bribery pushed homelessness and crimes up. Sorry

10/10 Excellent

Carmela

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a really nice hotel. I recommend it.
Stayed 1 night in Apr 2024
Response from Minh on 21 Apr 2024
Thanks a lot

2/10 Terrible

Manuel, Clovis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Lisa

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Gurpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024

4/10 Poor

Richard

Travelled with family and small children
Disliked: Cleanliness, staff & service
Room 1 - Elevator out, disabled member of party. So moved to Room 2 on main floor. Key didn't work, apparently due to squatters breaking in and blocking door. On to Room 3, across courtyard in rain. Floors and counters had layer of grit. Killed a dozen cockroaches before sleep. Glad it was just for 1 night!
Stayed 1 night in Mar 2024
Response from Minh on 9 Apr 2024
Sorry for the inconvenience, I have issued 20 discount out of 54.64 after commission to your card xxx9492

10/10 Excellent

Marie

Disliked: Cleanliness
People in reception, willig !
Stayed 1 night in Apr 2024

2/10 Terrible

Audrina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Minh on 8 Apr 2024
sorry with low rate, we don't have budget to provide services as good as higher rate hotels

10/10 Excellent

Hazel, Fresno

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room spacious. Quiet. Outside dirty.
Stayed 1 night in Apr 2024

6/10 Okay

Darren, La Mirada

Disliked: Cleanliness, amenities, property conditions & facilities
Room itself was good, though rather dark. Better lighting would be appreciated.
Stayed 1 night in Apr 2024

4/10 Poor

Xochilt Parangueo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
None of the advertised amenities are available, no pool, no breakfast, no gym, rooms have foul smell even in non smoking room. Area surrounding the hotel also looks sketchy with lots of pedestrians roaming. Bathroom shower was cracked, and strained. Bathroom tiles were cracked and moldy. I chose this property because Expedia rates it a 3 star hotel, and states amenities where included. Save yourself some time, spend the extra $10 and go somewhere down the road.
Stayed 1 night in Mar 2024
Response from Minh on 8 Apr 2024
Sorry, Third party didn't update the pics for 20 years. We posted a rating notice of 2 star hotel at front desk and guest can check out immediately for full refund.

2/10 Terrible

Dominique

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s absolutely disgusting and I honestly don’t know how they are even in business. It’s awful to walk into a place that smells like death of roaches and be told that it’s up to us to stay in the hotel after we have already been charged for the room plus deposit. It’s so gross and you can’t sleep on stained up bed covers or let alone the disgusting multicolored mattress your expected to sleep on. Don’t even worry about taking a shower in peace because you will have some uninvited roach guests that love to watch you shower leaving the comfort and peace of mind at the roach hotel that’s being covered by a tissue box. Hands down the most horrible stay known to man in this earth. You can’t wash off the filth without taking off the first 2 layers of skin you have on your body. SHUT THEM DOWN ASAP PLEASE
Stayed 1 night in Mar 2024
Response from Minh on 3 Apr 2024
I will inform Terminix regarding pest control. Deposit is to make guest responsible for the room preventing them to smoking or drug and it was returned to your card at check out. We have deluxe room on the 3rd floor for 10 more and we posted a policy that you can check out immediately if the room doesn't meet your expectations for full refund

2/10 Terrible

Simarvir

Business traveller
Disliked: Amenities
Doors didn’t shut properly . Had an argument with management . Rude people
Stayed 7 nights in Jan 2024
Response from Minh Tran, GM on 3 Apr 2024
Completed 7 days stay then wanted refund. Hotel posted the policy at Front desk saying to guests that guest has the right to check out as early as 30 minutes to get full refund or check out early and get back the refund for the rest of the duration of stay.

4/10 Poor

Patricia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was nosy and questioned about who was staying no visitors etc. they said they had bad experience with other people long term stay so they treated everyone like that. Uncomfortable
Stayed 1 night in Mar 2024

2/10 Terrible

Evan

Business traveller
Disliked: Amenities, property conditions & facilities
It’s like if the hotel from The Shining was abandoned and set in a dystopian movie. Didn’t stay here even for a night.
Stayed 1 night in Mar 2024

2/10 Terrible

Gerardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Delilah

Stayed 2 nights in Mar 2024
Response from minh on 8 Apr 2024
sorry with low rate our service is not as good as higher rate hotels

4/10 Poor

Frankie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
They played loud music all night. The refrigerator made noise all night. At 2am you could hear the people walking in and around the floor above of. They was a loud banging constantly throughout the night. Was not a good stay.
Stayed 1 night in Mar 2024

2/10 Terrible

ANGELICA, Adelanto

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super dirty, noisy, unsafe area. It had been a shooting right behind their parking lot a few days before, when we arrived they were doing an altar 😕
Stayed 1 night in Mar 2024
Response from minh on 15 Mar 2024
wrong guest. it's for a homeless passing away in another property parking lot more than 6 months ago. Their family used to drive luxury cars to the place from time to time

4/10 Poor

dolma

Very noisy till late night
Stayed 1 night in Mar 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Our stay was pretty good (: I'd definitely stay here again for the price !
Stayed 1 night in Feb 2024

6/10 Okay

Yahya

It is a good property and needs more renovation and staff to control the property for entering, smoking in the hallways and elevators.
Stayed 4 nights in Feb 2024