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"The rooms are really small and you have to pay to just store the luggage. We requested the room cleaned 3 times out of our 7 nights but only 1 happened without us nudging. Another happened after us nudging twice and another was just missed. "

"Clean hotel, staff were friendly. Easy check-in and check out. Likes that the ‘locker’ room was self-service and easy to use. Although had to pay. But was a reasonable price. "

"Room not cleaned carpets dirty on first floor "

"Not far from central and main station.we only had one night so didn’t make use of any of the amenities except the bar,which is very small and crowded for such a large hotel.room and staff all very pleasant ."

"Friendly staff allowed me to check in early. Room not particularly clean. Window cill (where kettle is) had coffee stains (which wiped off easily with damp toilet roll). A bag of rubbish from previous occupants was left on the bunk bed. Room only serviced every 4 days, so why do they only leave 2 portions of tea/coffee in a 3 person room? No hairdryer in room (a limited number available in reception). No in room safe. Rooms very compact. A ‘wet’ room for bathroom. Small double bed with a single bunk above. Quilt much smaller than double bed and only two pillows to share between both beds. A small desk which a chair hangs from. If it was on the floor you’d struggle to get past it towards the window and open wardrobe. 3 hangers available. No net curtain despite ground floor overlooking car par and bike racks. Had to keep blind closed most of time & lights not particularly bright. Was there for a conference. I believe food was ‘catered’ as they ran out at dinner times with not enough to feed everyone. Bed comfortable. Staff friendly. A reasonable area and around 20 minute walk to centre. Left luggage on last day due to late flight. Luggage store is downstairs and can be accessed by anyone, so not particularly secure. All in all, compact room OK, apart from all the issues mentioned above. "

"The location is superb. This is actually someone's apartment - a lot of "private" spaces, but it feels more like home."

"Hosts are very responsive and helpful. Furniture is not great. Legs of chairs wobble and dining room chairs are very uncomfortable but the beds were fine. Kitchen was well stocked with appliances, dishes, glasses etc. Bathroom is large but the shower has literally no place to set the soap or shampoo except to balance it on the knobs that turn the shower on and off. apartment is large and bright. It is a bit out of the way from central Copenhagen so if you want to be in the center of action this is not the place but fortunately public transport is excellent and the city of Copenhagen is an absolute delight."

"We were in the middle of a heat wave, butnthe AC was non operational. It was like sleeping in a sauna. We could not cool off at night because the west facing side of the building kept radiating heat all night. Customer service denied thatnthey were aware if this, but finally had to acknowledge that they knew and had done nothing but drop off a couple fans. Overheard others in elevator being toldnthe same lies about their stay. Lighting was a puzzle that we couldnt solve and our bedroom door wouldnt shut.This meant that if anyone got up at night to use the toilet, motion sensors turned in the lights and woke others. The only way to stop this was to turn off the master switch, then use the light in my phone to get around. This apartment need some significant issues resolved before being rented again, and the dishonesty when dealing with the property management is enough to keep me from using Bob W ever again."

"Good communication. Met by key holder on time. Spacious apartment. Really good location. Local underground station 10min walk or walk 20mins into town. Local Netto supermarket.We had a couple of issues that were dealt with immediately.The kitchen is quite basic but we still cooked a couple of meals. It was hard to find an apartment with enough single beds. So this was good for us.Would stay again."