Standard Room, 1 Double Bed
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Reviews of BON Hotel Empangeni

3 out of 5
BON Hotel Empangeni
64 Turnbull Street, Empangeni, KwaZulu-Natal

Reviews

8.2

Very good

Rating 10 - Excellent. 12 out of 31 reviews" "
Rating 8 - Good. 13 out of 31 reviews" "
Rating 6 - Okay. 3 out of 31 reviews" "
Rating 4 - Poor. 2 out of 31 reviews" "
Rating 2 - Terrible. 1 out of 31 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Siyanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BON Hotel
Had an amazing time and staff are friendly
Stayed 1 night in Jan 2024

10/10 Excellent

Sipho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Bongi

Stayed 1 night in Sep 2023

8/10 Good

Carl

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from BON Hotel Empangeni on 31 Aug 2023
Dear Carl,Thank you for taking the time to complete the survey about your stay at BON Hotel Empangeni. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.We hope to see you at BON Hotel Empangeni again soon!Kind regards,Andre de KlerkGeneral ManagerBON Hotel Empangeni

6/10 Okay

Yasin

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Waste of money, rather go elsewhere.
Not so good, Shower very tiny sacred to move around in shower because one side soap dish taking unnecessary space, shower door very difficult place, the main door of bathroom don't close no privacy at all. Aircon making noise couldn't sleep, staff loading inside the passage making loud noise, talking super loud and disturbing guest, when you enter hotel no one is sitting in front sometimes have to wait. Overall not good.
Stayed 1 night in Apr 2023

8/10 Good

Maselulu

Liked: Cleanliness, staff & service, room comfort
Value for money. Typical 3 star. Finusjnbgs
Stayed 1 night in Dec 2022

10/10 Excellent

Nontobeko

Stayed 1 night in Oct 2022

10/10 Excellent

Clifford

Stayed 2 nights in Jun 2022
Response from BON Hotel Empangeni on 4 Jul 2022
Dear Mr Mthembu, Thank you for taking the time to complete the survey about your stay at BON Hotel Empangeni. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. Thank you for your positive feedback . We hope to see you at BON Hotel Empangeni again soon! Kind regards, BON Hotel Empangeni

8/10 Good

Tumelo

Stayed 2 nights in Apr 2022
Response from Tania de Klerk on 10 May 2022
Dear Tumelo, Thank you for taking the time to complete the survey about your stay at BON Hotel Empangeni. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. Thank you for your positive feedback We hope to see you at BON Hotel Empangeni again soon! Kind regards, BON Hotel Empangeni

4/10 Poor

Yasin

Disliked: Property conditions & facilities
Too much TLC needed
Though about big name but nooooo not of that standard. Was expecting the feeling of woe but was totally not happy. The brand name don't match with the quality.
Stayed 1 night in Dec 2021

10/10 Excellent

sibusiso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Themba

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Lunga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Sibusiso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could be better
New towels would do please. A tumbler in the room is quite a necessity.
Stayed 1 night in Feb 2020
Response from Zabiwe Mchunu on 3 Mar 2020
Good day Sibusiso, It is exciting that your stay with us was great. Thank you for the comment below. At the moment we are in a process of changing our towels soon. Hopefully on your next visit there will be brand new towels in all our rooms. We do have 2 glasses placed in the room for guest use as per standard. We will look into buying tumblers in future. Should you need any further assistance, do not hesitate to contact myself or the hotel directly.

10/10 Excellent

Sikhululekile

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing experience
It was so amazing and comfortable thank you
Stayed 1 night in Dec 2019

6/10 Okay

Mqondisi

Disliked: Cleanliness, room comfort
I expected more. I was very disappointed. We had 1 towel in our room, the tv wasn’t working, the bed was broken. It was a very uncomfortable stay. I couldn’t wait to check out. VERY DISAPPOINTED!!!
Stayed 1 night in Dec 2019

10/10 Excellent

Bongani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional
Extremely excellent and professional
Stayed 3 nights in Aug 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
It was amazing
Stayed 1 night in Aug 2019

10/10 Excellent

Anesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean and top service
our stay was excellent. very good service and friendly. I will always come back to stay there. I will always recommend Bon to other friends and family.Thanks BON for a very good stay.
Stayed 1 night in Aug 2019

10/10 Excellent

Sibusiso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Peter and Trish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant surprise.
We were pleasantly surprised at Bon Hotel Empangeni. The staff were friendly, our room was clean and comfortable, the breakfast was good. We would definitely stay there again.
Stayed 2 nights in Sep 2018
Response from Jess - BON Head Office on 16 Nov 2018
Dear Peter & Trish, Thank you so much for your lovely review of your stay with us. We are so happy that you enjoyed your stay! Please do visit us again soon.

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Short stay
Standard of services was great, but room size not well designed. Overall good option for short stay.
Stayed 1 night in Jun 2018

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good short stay
We arrived too early to check in but the staff were friendly and brought us a welcome drink. The room was big enough and the bed was very big and comfortable. The location of the hotel is not the greatest and there is not much to do in the immediate area. However this did not bother us as we did not spend much time there and there are many places to visit a short drive away. The front desk staff were friendly and helpful and overall it was a good stay.
Stayed 2 nights in Jan 2018

10/10 Excellent

Matthew, Protea Hotel in Empangeni, Kwazul-Natal, South Afr

Liked: Cleanliness, staff & service, property conditions & facilities
A Good Hotel
This is my first time renting a Hotel. Despite not having a kitchen to work with, it is pretty good. I would suggest providing a channel guide for the guests, so they know where the channels are on and what's viewing. Beside that, it was very good and staff was helpful and the restaurant was affordable and their food was good.
Stayed 5 nights in Nov 2017

4/10 Poor

Maria

Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Zama, Durban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was a very pleasant stay

8/10 Good

Lorraine, Pretoria

Liked: Cleanliness, staff & service, property conditions & facilities
ideal for business
In a busy place. Room not ready on arrival. However I received a good service from staff

8/10 Good

Doug, Lafayette, La, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to everything
We stayed 4 nights and had a wedding on the grounds. everything was great with the staff and hotel. I can only give it a 4 because it was not a 5 star hotel but a 4 star for a 2 star price!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
A mediocre stopover
This hotel can do for a stopover, but I would not recommend it for a stay. We stopped in this hotel for one night on our way North. The extensive construction work in the area and the poor lighting made it difficult to find the place. The hotel itself was ok, but nothing special. The room felt old and wasn't set up in a practical way at all. Soundproofing wasn't a strong suit either: we had noisy neighbours and could hear them and their activities quite clearly. There was also a mixup at check-out : the room had been paid for at booking, but the clerk on duty wanted us to pay again. It took some time to clear up the misunderstanding. The restaurant however was fine. We had diner and breakfast there, and the staff there was very friendly.