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"This cannot be a 5 Star hotel. It should not be more than 3 stars. It is a very old hotel, staff was not helpful, we paid for breakfast during booking but they said its not included in spite of me showing them on the booking app. Location is not ideal, its very far from the airport and main lively area, unless you have a car its not convenient getting anywhere. Amenity timing is not good, bathroom and room also was not the best. The only good thing about this hotel was the view from the room-ocean view, that's it. We paid a lot for a 5 star experience but were disappointed. "

"The resort is beautiful. All the staff were excellent and so friendly they couldn't do enough to make your stay comfortable. "

"Couldn’t fault the staff or the property, restaurant booking was difficult and frustrating, menus limited. Pool areas lovely, as was the room. The worst thing however were entitled rude guests, I feel for the poor staff having to deal with them. Just because you have a bit of money to afford nice places doesn’t mean you have to behave badly! One particular woman needed a personality transplant, all she did was moan and walk around with a miserable face!!"

"I was in a room facing the hotel pools, so no view to speak of. Good central location age easy to enjoy the ocean across the street. Julio ( I hope i have the spelling correct was amazing in the dining room. Very welcoming and willing to speak English and help me out. Room cleaning was equally amazing and accommodating to my requests not to have the room done everyday. Overall i found the housekeeping to be very environmentally aware. Older ladies in the front desk could do with some customer service training. "

"We were upgraded to an Ocean View Suite and it was superb. The views were amazing. It was my birthday while there and we came back to our room to find a balloon, Cava and chocolate, it was a lovely surprise. Every single member of staff was friendly and helpful. We often stay in Puerto de la Cruz but until now have never found accommodation we were happy with. Now we have and we will definitely stay again. Small but important thing… the balcony door did not have a handle outside. The door had closed itself behind my husband while he was outside and he couldn’t get back in! Luckily, I could open the door but if we had both been out there, we would have been stranded! "

"The view was brilliant! Staff were friendly, we had a great time ."

"Nice hotel, lovely spa but the only issue is you have to pay additional fees even if you’re a hotel guest to use at the spa and that’s excluding treatments!"

"We stayed at Allegro Isora in January and were lucky to have absolutely fantastic weather — plenty of sunshine and perfect temperatures for relaxing by the pool. It was an ideal winter escape. The hotel has three swimming pools, which is a big plus. There was always space to relax, and the pool area had a great holiday atmosphere. The evening entertainment was also very enjoyable — fun, lively, and something to look forward to after dinner. It really added to the overall experience. One of the highlights was definitely the food. There was a good variety, everything was fresh, and we always found something we enjoyed. The overall atmosphere around the hotel felt friendly and relaxed, making it a pleasant place to spend our holiday. However, the rooms are quite tired and could definitely benefit from refurbishment. Some of the areas around the pool also look a bit worn and in need of updating. While everything was functional, the interiors don’t reflect a modern standard. Overall, we had a very nice stay thanks to the weather, food, pools, and entertainment. If you’re looking for a sunny getaway with a great atmosphere and don’t mind slightly dated rooms, it’s a solid option."

"Staff very friendly and helpful, hotel and rooms dated but very clean"