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Reviews of DoubleTree by Hilton Edinburgh Airport

4 out of 5
DoubleTree by Hilton Edinburgh Airport
Edinburgh International Airport, 100 Eastfield Road, Newbridge, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 545 out of 1004 reviews" "
Rating 8 - Good. 297 out of 1004 reviews" "
Rating 6 - Okay. 92 out of 1004 reviews" "
Rating 4 - Poor. 47 out of 1004 reviews" "
Rating 2 - Terrible. 23 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dara

Travelled with family
Liked: Cleanliness, staff & service, amenities
Easy access to the airport for an early morning flight.
Stayed 1 night in May 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ivar van Diepen on 23 May 2024
Hi Sarah, thanks for rating your recent stay with us and for awarding us an overall great score. We hope to welcome you back soon.Ivar van DiepenGeneral Manager

8/10 Good

Erika

Liked: Cleanliness, staff & service, amenities
The shower setup sucks, the shower water did not get hot. The little hotel bars of soap would have been nice.
Stayed 1 night in May 2024
Response from Chelsea Rose | Assistant Front Office Manager on 20 May 2024
Hi Erika, thanks for rating your recent stay with us and for awarding us an overall great score. We look forward to welcoming you back soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were exceptional, no scripted friendliness, problem solved to keep my cheese safe and cold and the ice in freezer so could pack in my suitcase on morning of departure. Bus service to airport good, driver went out of his way to assist in getting golf bag and suitcases on and off bus
Stayed 2 nights in May 2024
Response from Chelsea Rose | Assistant Front Office Manager on 20 May 2024
Hi James, thanks for rating your recent stay with us and for awarding us top marks! We hope to welcome you back soon.

10/10 Excellent

Bonita So Ching

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice of hotel to stay overnight for flight departure the next day. Reception staff is very friendly and helpful. Room is clean and spacious. Will definitely come back. Thank you!
Stayed 1 night in May 2024
Response from Chelsea Rose | Assistant Front Office Manager on 20 May 2024
Hi Bonita, Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh.

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
It had a good feeling full of people and very clean and comfortable room.... hotel shuttle a plus! I could walk from the airport to the hotel coming in and shuttled on my departure!
Stayed 1 night in May 2024
Response from Chelsea Rose | Assistant Front Office Manager on 17 May 2024
Hi Rosemary, thanks for rating your recent stay with us and for awarding us top marks! We hope to welcome you back soon.

10/10 Excellent

Subhasis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the facility. Would come back if visiting Edinburgh.
Stayed 6 nights in May 2024
Response from Chelsea Rose | Assistant Front Office Manager on 16 May 2024
Hi Subhasis, thanks for rating your recent stay with us and for awarding us top marks! We hope to welcome you back soon.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my overnight stay. Took the tram into Edinburgh which is just a short walk away. Very convenient. Happily stay there again.
Stayed 1 night in May 2024
Response from Tom- Front Office Manager on 14 May 2024
Hi Brian,Thank you for taking the time to write this review. We are very glad that you enjoyed your stay with us and found our location convenient. We hope that you stay with us again soon.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went out of their way in every aspect of our stay. Highly recommend this lodging if you need to be near the airport
Stayed 1 night in May 2024
Response from Ivar van Diepen on 13 May 2024
Hi Laura, thanks for rating your recent stay with us and for awarding us an overall excellent score. We look forward to welcoming you back soon.Ivar van DiepenGeneral Manager

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located at walkable distance from Edinburgh airport, which is really handy. The rooms are clean with very comfortable beds made with lovely clean cotton white sheets. We would like to have had a cup of coffee and a bowl of cereal with some fresh fruits before departing at 5 am but there wasn't any available at this time. Just an apple at the check-out desk which at least helped a bit.
Stayed 1 night in May 2024
Response from Ivar van Diepen on 13 May 2024
Hi Maria, thanks for taking the time to rate your recent stay with us and for awarding us full marks. We hope to welcome you back soon.Ivar van DiepenGeneral Manager

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. The food was excellent.
Stayed 1 night in May 2024
Response from Tom- Front Office Manager on 14 May 2024
Hi Claire,Thank you so much for taking the time to write this review. we are so glad that you found our staff accommodating and enjoyed the food. We hope that you come to stay with us again soon.

4/10 Poor

Mamoon, Walton on Thames

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Ivar van Diepen on 13 May 2024
Hi Mamoon, thanks for rating your recent stay with us. Our aim is to deliver outstanding customer service and it is never our intention for anyone to be less than satisfied with the services we provide. Your final rating seems to suggest we could have done better and at this late stage I can only offer you my most sincere apologies. Once again, many thanks for your rating as it is only through guest feedback such as yours we can improve our hotel's performance.Ivar van DiepenGeneral Manager

8/10 Good

Sherilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overpriced! Convenient to airport but too expensive. Next time I’ll stay further from the airport and pay for an Uber.
Stayed 1 night in May 2024
Response from Chelsea Rose | Assistant Front Office Manager on 11 May 2024
Hi Sherilyn, Thanks for the high scoring review & we hope to get the chance to welcome you back next time you are flying from Edinburgh.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ivar van Diepen on 10 May 2024
Hi Kristina, thanks for rating your recent stay with us and for awarding us full marks! We look forward to welcoming you back soon.Ivar van DiepenGeneral Manager

6/10 Okay

Mark

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Too expensive and staff weren’t friendly at reception.
Stayed 1 night in May 2024
Response from Chelsea Rose | Assistant Front Office Manager on 9 May 2024
Hi Marc, Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future.

10/10 Excellent

Lobsang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my 2 night stay. Comfortable room and comfortable bed. Staff generally good. Dining facilities generally good. Service good. Nearby facilities enjoyable and convenient. With swimming pool/sauna steam/gyms etc may make a vacation, though with limited stay duration such as mine, this would not be easily achieved on customer end. Countryside nearby wonderful.
Stayed 2 nights in May 2024
Response from Chelsea Rose | Assistant Front Office Manager on 9 May 2024
Hi Lobsang, thanks for rating your recent stay with us and for awarding us top marks! We hope to welcome you back soon.

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, property conditions & facilities
Good area for my business visit
Stayed 1 night in Apr 2024
Response from Chelsea Rose | Assistant Front Office Manager on 9 May 2024
Hi Manish, thanks for rating your recent stay with us and for awarding us top marks! We hope to welcome you back soon.

10/10 Excellent

Stewart, Winchester

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was very close to the airport so it was easy to walk there in the morning. Staff was ok. Had to ask different people about adding on breakfast the day before because responses were mixed and conflicted with signage around the hotel. Would stay again for convenient location, but bar staff and front desk could be better trained.
Stayed 1 night in Apr 2024
Response from Chelsea Rose | Assistant Front Office Manager on 9 May 2024
Hi Stewart, thanks for rating your recent stay with us and for awarding us top marks! We hope to welcome you back soon.

8/10 Good

Madeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to airport and transportation to/from Edinburgh city centre as well as other destinations (Glasgow) is great!
Stayed 1 night in May 2024
Response from Chelsea Rose | Assistant Front Office Manager on 9 May 2024
Hi Madeline, Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alex P on 3 May 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

10/10 Excellent

Emma

Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff were exceptional - very friendly. This is the perfect location for the airport
Stayed 1 night in Feb 2024
Response from Alex P on 3 May 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

6/10 Okay

Deric

Travelled with family
Liked: Cleanliness, staff & service, amenities
The toilets are overly complex and hardly worked
Stayed 1 night in Apr 2024
Response from Alex P on 3 May 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

8/10 Good

Kaeleigh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While I love the proximity to the airport and tram, the sidewalks were absolutely dire and crossing the roundabout to get to the tram was grim. That's not the hotel's responsibility, but it did make navigation on foot with a stroller quite challenging. The room was comfortable and spacious though, the beds were comfortable, and the provided cot was clean and premade for us upon our request.
Stayed 1 night in Apr 2024
Response from Alex P on 3 May 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

6/10 Okay

Gary

Business traveller
Place needs upgrading. Shabby in areas. Typical of an airport hotel - expensive but comfortable for 1 night
Stayed 1 night in Apr 2024
Response from Alex P on 26 Apr 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

10/10 Excellent

George williamson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great hotel but been overcharged by£135 very easy to resolve but two very frustrating calls with the receptionist sent proof of overcharge and still said NOT asked 8 times to talk to a manager he said no manager so asked to talk to someone else and refused two calls over 1.5 hours still refused saying no one available again again and again absolutely terrible service and charged £405 when Expedia quoted £270
Stayed 1 night in Apr 2024
Response from Alex P on 3 May 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

6/10 Okay

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alex P on 26 Apr 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in Apr 2024
Response from Alex P on 26 Apr 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Excellent

Renea

Travelled with group
Liked: Amenities, property conditions & facilities
Liked that there was both dinner ans breakgast available
Stayed 1 night in Apr 2024
Response from Alex P on 26 Apr 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Excellent

Elaine

My husband loved the warm chocolate chip cookies!
Stayed 1 night in Apr 2024
Response from Alex P on 26 Apr 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

8/10 Good

Terese

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel and close to the airport
Stayed 1 night in Apr 2024
Response from Alex P on 26 Apr 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Excellent

Carol

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Alex P on 26 Apr 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

6/10 Okay

Shelley

Front desk staff was welcoming. The rooms were average.
Stayed 1 night in Apr 2024
Response from Alex P on 26 Apr 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

6/10 Okay

Monica

Business traveller, Travelled with partner
Liked: Staff & service
Room was icy cold when we arrived. Shower difficult to start/set temperature without getting soaked, because of positiong of hand hel shower head.
Stayed 1 night in Apr 2024
Response from Alex P on 26 Apr 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

8/10 Good

Harry

Travelled with family and small children
Liked: Cleanliness, staff & service
Lovely hotel!
Stayed 2 nights in Apr 2024
Response from Alex P on 26 Apr 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Was what I needed
Stayed 3 nights in Mar 2024
Response from Alex P on 26 Apr 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

4/10 Poor

Ali

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Linens were bloody upon arrival. Kids were yelling up abd down our hall all night. Told front desk was told theyd handle linens. They werent changed. Bed was just made up. Was also told the manager would reach out about thr noise but ive heard nothing. Poor was less than 60 degrees Fahrenheit so way too cold to enjoy. Parking was expensive, breakfast lackluster and dinner slow. Front desk handed us our cookies at check in and said these are the best part of your stay. I giggled thinking surely thats a joke. It wasnt. Enjoy your cabinet warmed cookies. The ride deckines after that.
Stayed 2 nights in Apr 2024
Response from Alex P on 26 Apr 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

10/10 Excellent

Dana Patenaude

Liked: Cleanliness, amenities
It was exactly what you would expect from a large hotel chain. I would stay here again.
Stayed 1 night in Mar 2024
Response from Alex P on 26 Apr 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

6/10 Okay

kerry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plain hotel. Sparse items in room. No need for a tub in bathroom. Shower much more convenient. Restaurant on sight was proud of their price'
Stayed 1 night in Apr 2024
Response from Alex P on 26 Apr 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

6/10 Okay

Pardeep

Liked: Cleanliness, staff & service, property conditions & facilities
At check in, tbe cookies were a nice touch but water should be available and expecially it should be provided in the room as mandatory. The toilet was a bit old fashioned as the kids stuggled to flush it. On a whole the rooms and carpets in the hotel should be updated in accordance with the hilton brand. Also at breakfast there are no pork sausages...only vegan ones. Nice sauna and steam room, along with a pool. A bit too chilly for the kids though
Stayed 2 nights in Mar 2024
Response from Alex P on 3 Apr 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

10/10 Excellent

Rehanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN AND NIC3
Stayed 1 night in Mar 2024
Response from Alex P on 3 Apr 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy for airport. Comfortable room. Very clean. Meal in restaurant was very good. Pleasant helpful staff
Stayed 1 night in Mar 2024
Response from Alex P on 3 Apr 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Excellent

Sallie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for an overnight stay with an early morning flight
Stayed 1 night in Mar 2024
Response from Alex P on 3 Apr 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alex P on 3 Apr 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

10/10 Excellent

George Mill, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alex P on 3 Apr 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

6/10 Okay

Tony, Cupar

Disliked: Staff & service, property conditions & facilities
Very poor coffee black £4.50 at bar. Parking charge £16 overnight. Not a problem as hotel was cheap but it should have been mentioned on hotel details. 1970s fan heater instead of a/c sounds like a jet engine in middle of night. More serious..deadlock bolt on room door missing screws and didn’t look secure. Overall, a once well known and popular hotel is now a bit depressing.
Stayed 1 night in Mar 2024
Response from Alex P on 3 Apr 2024
Thank you for your time to give a rating and sharing your experience with us. We hope we get the opportunity to welcome you back again in the future

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for the airport.
Stayed 1 night in Mar 2024
Response from Alex P on 3 Apr 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Near the airport. Pool much too cold.
Stayed 2 nights in Mar 2024
Response from Alex P on 3 Apr 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
They let me check in early. Food was good. Shuttle info confused.
Stayed 2 nights in Mar 2024
Response from Alex P on 3 Apr 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport

10/10 Excellent

Michael

Travelled with partner
Best hotel we have stayed in for a long time. The twin room was in the new wing and just spotless, the staff excellent and both the breakfast and dinner were better than expected. Thank you.
Stayed 1 night in Mar 2024
Response from Alex P on 3 Apr 2024
Thanks for the 5 star review & we look forward to welcoming you back next time you are flying from Edinburgh

8/10 Good

TAM

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the airport & tram station … Staffs were rather friendly . Some issues with the drains of water at the sink & toilet , need the right action 😋
Stayed 1 night in Mar 2024
Response from Alex P on 21 Mar 2024
Thanks for the high scoring review & we look forward to welcoming you back next time you are flying from Edinburgh Airport