Hiking

Reviews of Highland House Boutique Hotel

3.5 out of 5
Highland House Boutique Hotel
1003 George Street, North Dunedin, Dunedin, Otago

Reviews

9.2

Wonderful

Rating 10 - Excellent. 139 out of 224 reviews" "
Rating 8 - Good. 67 out of 224 reviews" "
Rating 6 - Okay. 12 out of 224 reviews" "
Rating 4 - Poor. 4 out of 224 reviews" "
Rating 2 - Terrible. 2 out of 224 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in May 2024
Response from Reception on 22 May 2024
Thank you.

8/10 Good

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service
Mostly good. It was unfortunate that the bathroom heater didn't work as we were there in cold temperatures.
Stayed 3 nights in May 2024
Response from Highland House Boutique Hotel on 14 May 2024
Thanks for taking the time to leave a review, Ms. Yvonne. Our heaters in the bathroom have two mechanisms. One pull cord at the heater itself and one at the light switch. Sometimes guests feel the need to turn the heater off at the cord. If the switch doesn't turn the heater on, then the cord needs to be pulled. In the future, if the heater isn't working please talk to a staff member. We're usually able to help with these kinds of things.

8/10 Good

Karenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated an early access to a ground floor unit. Parking provided but not for large cars. Nice large room. Unfortunately, the unit above us flushed the toilet a lot during the night
Stayed 4 nights in Mar 2024
Response from Highland House Boutique Hotel on 23 Mar 2024
We have fit 16 seater vans, large utes, and other long/tall vehicles. It may be small, but there is space.

10/10 Excellent

Thamrong

Good place
Stayed 1 night in Mar 2024
Response from Highland House Boutique Hotel on 23 Mar 2024
thanks for leaving a review - tell someone about your stay!

10/10 Excellent

Baz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very spacious, could do with a luggage rack
Stayed 1 night in Feb 2024
Response from Highland House Boutique Hotel on 23 Feb 2024
Thanks for the tip!

10/10 Excellent

Russ

Travelled with group
Older property with a great feel and very comfortable
Stayed 2 nights in Feb 2024
Response from Highland House Boutique Hotel on 20 Feb 2024
Thanks for staying w/us Mr. Russ - tell someone about us!

10/10 Excellent

Rory and

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found this a convenient and friendly place to stay.
Stayed 1 night in Jan 2024
Response from Highland House Boutique Hotel on 6 Feb 2024
Thank you, Mx. Rory - please tell someone about your stay!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Very good and excellent service. Everything terrific except tge tea bags!
Stayed 4 nights in Jan 2024
Response from Highland House Boutique Hotel on 6 Feb 2024
Thanks for taking the time to leave a review, Ms. Mary! Glad you enjoyed the service. We'll wait till we have more feedback on the tea bags before we make any changes. They're usually well excepted.

10/10 Excellent

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! Our Host is an Amazing Person! Our favorite stay in New Zealand… thank you-Arnold!!!
Response from Highland House Boutique Hotel on 28 Jan 2024
Thanks for the kind review, Mr. Dwayne & Ms. Claudia! Keep us in mind the next time you're in Dunedin, or send your friends and family!

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Highland House Boutique Hotel on 21 Jan 2024
Thanks for the review Ms. Penny!

10/10 Excellent

Ashish

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met all expectations!!
Response from Highland House Boutique Hotel on 21 Jan 2024
Please to meet your expectations, Mx. Ashish - please tell someone about your stay!

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older style property, very clean and comfortable with bath. We found it was an easy walk to restaurants, bed very comfortable
Stayed 2 nights in Dec 2023
Response from Highland House Boutique Hotel on 21 Jan 2024
Thanks for the thoughtful review, Ms. Jill - come back and stay with us again or send someone in your place!

10/10 Excellent

Jimmy

Stayed 3 nights in Dec 2023
Response from Highland House Boutique Hotel on 13 Dec 2023
Thanks for the review, Mr. Jimmy!

8/10 Good

Wendy, Lacombe County

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking spots are a bit tight if people don’t pull right in.
Stayed 2 nights in Nov 2023
Response from Highland House Boutique Hotel on 9 Nov 2023
Thanks for leaving a review, Ms. Wendy.

8/10 Good

Kee Sing

Stayed 1 night in Oct 2023
Response from Highland House Boutique Hotel on 8 Nov 2023
Thanks for the review, Mx. Kee!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here with my grandparents and they LOVED it. Great service and extremely friendly. We LOVED the bathrooms!
Stayed 1 night in Oct 2023
Response from Highland House Boutique Hotel on 18 Oct 2023
Thanks for the awesome review, Ms. Laura! We try to keep our heritage style hotel modern.

10/10 Excellent

Ian Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean tidy studio unit.
Stayed 1 night in Oct 2023
Response from Highland House Boutique Hotel on 15 Oct 2023
Thanks for the perfect review, Mr. Ian! Come back and stay with us again, or send someone in your place.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice character property, helpful staff, handy access to the town.
Stayed 1 night in Jul 2023
Response from Highland House Boutique Hotel on 29 Sept 2023
Thanks for the review, Mr. Peter - glad you found our property nice and staff helpful.

10/10 Excellent

Paul

Stayed 2 nights in Sep 2023
Response from Highland House Boutique Hotel on 27 Sept 2023
Thanks for the perfect score Mr. Paul - please come back and stay with us again!

10/10 Excellent

FionaandRod

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great and the service was great. Please change your teabag supplier. It tasted like an ash tray.
Stayed 2 nights in Aug 2023
Response from Highland House Boutique Hotel on 27 Aug 2023
Thanks for the review, Mx. FionaandRod. We'll see if we have anymore poor reviews before we replace our supplier. Although we have some poor reviews with Gumboot, we also have several guests who empty the cartridge during their stay. Some even ask for more. In the future, if you don't like the tea, check with our reception. Sometimes there are alternatives.

6/10 Okay

Craig

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was clean and tidy.Staff lacked personality. Close to central Dunedin.Needed more hot water,enough for a quick shower but no more.
Stayed 3 nights in Aug 2023
Response from Highland House Boutique Hotel on 18 Aug 2023
Thanks for taking the time to leave a review, Mr. Craig. We'll have a chat with our staff about their personality. Glad you had hot showers, sometimes when guests take longer showers or baths there is no hot water for others.

10/10 Excellent

Fernando

Travelled with family
Great room , great stay.
Stayed 1 night in Jul 2023
Response from Highland House Boutique Hotel on 3 Aug 2023
Thanks for the kind review - please come back and stay with us again, or send someone in your place!

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed a lovely stay here. Walking in the nearby park was so nice listening to the birdcall and enjoying the bush. We did have to drive to get a meal - no restaurants nearby.
Stayed 1 night in Jul 2023
Response from Highland House Boutique Hotel on 22 Jul 2023
Thanks for the review Ms. Judy. In the future, stop by reception, we have a map to show you all the restaurants in walking distance.

6/10 Okay

Nancy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This would be great in warm weather, but it was cold and the heater was inadequate. It never got the room fully warm and to keep it modestly warm you had to push a button just about once an hour when it cut itself off. But it was just too cold overall. Beautiful room. Wonderful staff.
Stayed 1 night in Jun 2023
Response from Highland House Boutique Hotel on 14 Jun 2023
Thanks for the feedback, Ms. Nancy. In the future, talk to reception. We have extra heating appliances for our extra sensitive guests.

6/10 Okay

John

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Unable too adequately heat the room
Stayed 2 nights in Jun 2023
Response from Highland House Boutique Hotel on 13 Jun 2023
Ouch - Mr. John, in the future, please contact reception about the room temperature. We have extra heaters and electric blankets for those extra sensitive to the cold. Thanks for taking the time to leave a review and staying with us.

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
very convenient location and friendly reception staff
Stayed 2 nights in May 2023
Response from Highland House Boutique Hotel on 18 May 2023
Thanks for the review, Ms. Jacqueline - happy to be of convenience.

10/10 Excellent

Ryan James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My son and I had a great stay here. Staff very helpful and friendly at this clean establishment.
Stayed 1 night in May 2023
Response from Highland House Boutique Hotel on 18 May 2023
Thanks for the kind review Mr. Ryan - you and your son are definitely welcome to come back the next time your in Dunners!

8/10 Good

Jodie

Liked: Staff & service, property conditions & facilities
lovely place to stay. So convenient
Stayed 2 nights in May 2023
Response from Highland House Boutique Hotel on 15 May 2023
Thanks for leaving a review, Ms. Jodie - glad we could be of convenience.

10/10 Excellent

Penny Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff went out of their way to accomodate us with all needs.
Stayed 1 night in May 2023
Response from Highland House Boutique Hotel on 11 May 2023
Glad our staff were able to assist you with your needs!

10/10 Excellent

Chong Tat

Travelled with family
Liked: Cleanliness
Arnold is courteous and informative at the reception. The English style room furnish is clean and warm. Worth to recommend others .
Stayed 2 nights in May 2023
Response from Highland House Boutique Hotel on 6 May 2023
Thanks for the kind review Mr. Thomas - you're more than welcome to come back and stay with us!

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, beautiful rooms
Stayed 2 nights in Apr 2023
Response from Highland House Boutique Hotel on 3 May 2023
Thanks for the awesome review, Ms. Donna. Please come stay with us again the next time you're in Dunedin.

10/10 Excellent

Jennifer

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Because of construction of the building, a little bit noise, others are very good , recommend
Stayed 1 night in Apr 2023
Response from Highland House Boutique Hotel on 1 May 2023
Thanks for the review, Ms. Jennifer. In the future, if you would like some ear plugs for the noise, stop by reception.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and very helpful and friendly sta
Wonderful time staying here. Very helpful and friendly staff and a lovely room. 2km walk into the city but an easy walk
Stayed 3 nights in Apr 2023
Response from Astasia on 23 Apr 2023
Thanks for the lovely review Sue, glad you enjoyed your stay.

10/10 Excellent

Igor, Bonbeach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely satisfied with our stay at Highland House. The guy meeting us was very friendly and helpful, the condition of the property is really nice, so many small touches here and there that show how much attention to details there was. Highly recommend this hotel to anyone staying in Dunedin.
Response from Reception on 18 Apr 2023
Thank you for the lovely review, we're glad you enjoyed your stay! See you next time.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great clean, green, with beautiful interior everything fantastic. Great young man that attended to every little detail and very great attitude. This place is wonderful and easy reach to city centre. 10/10
Stayed 2 nights in Apr 2023
Response from Highland House Boutique Hotel on 11 Apr 2023
Thanks great review, Mx Briyn - we'll be sure to let our staff know your thoughts!

10/10 Excellent

Kathryn, Auckland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated and clean carpets and bathroom in heritage style. Close to fast food and reasonable walking distance to town. Extremely helpful staff.
Response from Highland House Boutique Hotel on 9 Apr 2023
Thanks for the review Ms. Kathryn, and for noticing our renovations! Keep us in mind the next time your in Dunners.

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful desk person. Great shower and comfy bed. close enough to lots of restaurants
Stayed 1 night in Apr 2023
Response from Highland House Boutique Hotel on 9 Apr 2023
Thanks for the review Ms. Diana - please come stay with us again!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
A great place at a great location with great staff.
Stayed 2 nights in Mar 2023
Response from Highland House Boutique Hotel on 6 Apr 2023
Ka pai, Mr. Tom - Thanks for the awesome review! Please keep us in mind the next time you're in Dunners.

10/10 Excellent

Maxwell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Place
This is an amazing hotel. It has been updated but they have maintained the charm/features of the original facility. It is just a 10 minute walk to the botanical garden and a 20 min walk to downtown where everything is located. Andrew was so helpful in giving directions and making recommendations. Have an onsite laundry was wonderful. Room was spotless and very comfortable. Highly recommend
Stayed 2 nights in Mar 2023
Response from Highland House Boutique Hotel on 18 Mar 2023
Thanks for the kind review! We'll be sure to pass on the kudos to Andrew.

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good parking, little bit of road noise and could hear guests in the suite upstairs but not enough to be disturbing.
Stayed 1 night in Feb 2023
Response from Highland House Boutique Hotel on 26 Feb 2023
Thanks for the review, Tony. In the future, ask reception for ear-plugs to limit the road noise. Also if the noise becomes too disturbing we can talk to the guests upstairs.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel but terrible parking. We had a 2 bedroom room but the second bedroom just fits a single bed and thats it. It was ok for our needs but not if your 2nd guest needs space. Staff were lovely and helpful. Only problem was the parking, so be prepared to park on the street.
Response from Highland House Boutique Hotel on 20 Feb 2023
Thanks for the review, Ms. Stephanie. Yes, our parking lot tends to be the criticized aspect of our hotel. Fortunately, we have plenty free, off-street parking nearby

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highland House is an interesting boutique hotel with an old world atmosphere. Management is efficient and cooperative.
Stayed 2 nights in Feb 2023
Response from Arnold on 19 Feb 2023
Hi Ms. Carolyn - Thanks for the complements.

10/10 Excellent

Jo

Stayed 1 night in Feb 2023
Response from Highland House Boutique Hotel on 10 Mar 2023
Thanks for the rating, Ms. Jo!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed, clean rooms and friendly helpful staff. Reasonable rates. Would definitely book again.
Stayed 1 night in Feb 2023
Response from Highland House Boutique Hotel on 14 Feb 2023
Thank you so much, Ms. Linda.

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly service, quiet and comfortable accommodation.
Stayed 2 nights in Jan 2023
Response from Highland House Boutique Hotel on 3 Feb 2023
Thanks for the Review Mr. David - come back and stay with us again!

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent historic hotel with period features and very helpful staff.
Response from Highland House Boutique Hotel on 22 Jan 2023
Kia ora Mr. Benjamin - Thank you for the perfect review - we endeavor to hire good staff to make our guests' stay more accommodating. Come back and stay with us again.

10/10 Excellent

Peichun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room
It’s nice to have laundry facilities here and the room is spacious and clean. The host is very nice. We had a comfortable stay here. Thank you!
Stayed 1 night in Jan 2023
Response from Highland House Boutique Hotel on 20 Jan 2023
Kia ora Mx Peichun -Thanks for taking the time to leave a PERFECT review! We're glad to see you enjoyed your stay. Come back and stay with us again, or send someone in your place!Happy Chinese New Year!

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always wonderful to walk into your room and be pleasantly surprised, clean, welcoming and charming. Rear parking a tad tight and we hope the German Shepherd gets out for regular walks…
Response from Highland House Boutique Hotel on 5 Jan 2023
Kia ora Ms. Andrea -We aim to please! Thank you for your concern, the shepherd gets plenty walks!

10/10 Excellent

Lisa Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Great location, Arnold was a delight to deal with and very welcoming. Lovely big room with excellent bathroom & kitchenette. Would recommend without hesitation and would stay again when in Dunefin.
Response from Highland House Boutique Hotel on 5 Jan 2023
Kia ora Ms. Lisa -Thanks for the kind review - we'll be sure to let our manager know you mentioned him. Please do come back and stay with us again!

10/10 Excellent

Silvia

Response from Highland House Boutique Hotel on 8 Nov 2023
Thanks for the review, Ms. Silvia - come back and stay with us again!