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Mostly good. It was unfortunate that the bathroom heater didn't work as we were there in cold temperatures.
Yvonne
Stayed 3 nights in May 2024
Response from Highland House Boutique Hotel on 14 May 2024
Thanks for taking the time to leave a review, Ms. Yvonne. Our heaters in the bathroom have two mechanisms. One pull cord at the heater itself and one at the light switch. Sometimes guests feel the need to turn the heater off at the cord. If the switch doesn't turn the heater on, then the cord needs to be pulled. In the future, if the heater isn't working please talk to a staff member. We're usually able to help with these kinds of things.
Appreciated an early access to a ground floor unit. Parking provided but not for large cars. Nice large room. Unfortunately, the unit above us flushed the toilet a lot during the night
Karenn
Stayed 4 nights in Mar 2024
Response from Highland House Boutique Hotel on 23 Mar 2024
We have fit 16 seater vans, large utes, and other long/tall vehicles. It may be small, but there is space.
10/10 Excellent
Thamrong
14 Mar 2024
Good place
Thamrong
Stayed 1 night in Mar 2024
Response from Highland House Boutique Hotel on 23 Mar 2024
thanks for leaving a review - tell someone about your stay!
Very good and excellent service. Everything terrific except tge tea bags!
Mary
Stayed 4 nights in Jan 2024
Response from Highland House Boutique Hotel on 6 Feb 2024
Thanks for taking the time to leave a review, Ms. Mary! Glad you enjoyed the service. We'll wait till we have more feedback on the tea bags before we make any changes. They're usually well excepted.
The place was great and the service was great.
Please change your teabag supplier. It tasted like an ash tray.
FionaandRod
Stayed 2 nights in Aug 2023
Response from Highland House Boutique Hotel on 27 Aug 2023
Thanks for the review, Mx. FionaandRod. We'll see if we have anymore poor reviews before we replace our supplier. Although we have some poor reviews with Gumboot, we also have several guests who empty the cartridge during their stay. Some even ask for more. In the future, if you don't like the tea, check with our reception. Sometimes there are alternatives.
The room was clean and tidy.Staff lacked personality.
Close to central Dunedin.Needed more hot water,enough for a quick shower but no more.
Craig
Stayed 3 nights in Aug 2023
Response from Highland House Boutique Hotel on 18 Aug 2023
Thanks for taking the time to leave a review, Mr. Craig. We'll have a chat with our staff about their personality. Glad you had hot showers, sometimes when guests take longer showers or baths there is no hot water for others.
10/10 Excellent
Fernando
Travelled with family
3 Aug 2023
Great room , great stay.
Fernando
Stayed 1 night in Jul 2023
Response from Highland House Boutique Hotel on 3 Aug 2023
Thanks for the kind review - please come back and stay with us again, or send someone in your place!
We enjoyed a lovely stay here. Walking in the nearby park was so nice listening to the birdcall and enjoying the bush. We did have to drive to get a meal - no restaurants nearby.
Judy
Stayed 1 night in Jul 2023
Response from Highland House Boutique Hotel on 22 Jul 2023
Thanks for the review Ms. Judy. In the future, stop by reception, we have a map to show you all the restaurants in walking distance.
6/10 Okay
Nancy
14 Jun 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This would be great in warm weather, but it was cold and the heater was inadequate. It never got the room fully warm and to keep it modestly warm you had to push a button just about once an hour when it cut itself off. But it was just too cold overall. Beautiful room. Wonderful staff.
Nancy
Stayed 1 night in Jun 2023
Response from Highland House Boutique Hotel on 14 Jun 2023
Thanks for the feedback, Ms. Nancy. In the future, talk to reception. We have extra heating appliances for our extra sensitive guests.
Response from Highland House Boutique Hotel on 13 Jun 2023
Ouch - Mr. John, in the future, please contact reception about the room temperature. We have extra heaters and electric blankets for those extra sensitive to the cold. Thanks for taking the time to leave a review and staying with us.
Extremely satisfied with our stay at Highland House.
The guy meeting us was very friendly and helpful, the condition of the property is really nice, so many small touches here and there that show how much attention to details there was.
Highly recommend this hotel to anyone staying in Dunedin.
Igor
Response from Reception on 18 Apr 2023
Thank you for the lovely review, we're glad you enjoyed your stay! See you next time.
Great clean, green, with beautiful interior everything fantastic.
Great young man that attended to every little detail and very great attitude.
This place is wonderful and easy reach to city centre.
10/10
Verified traveller
Stayed 2 nights in Apr 2023
Response from Highland House Boutique Hotel on 11 Apr 2023
Thanks great review, Mx Briyn - we'll be sure to let our staff know your thoughts!
This is an amazing hotel. It has been updated but they have maintained the charm/features of the original facility. It is just a 10 minute walk to the botanical garden and a 20 min walk to downtown where everything is located. Andrew was so helpful in giving directions and making recommendations. Have an onsite laundry was wonderful. Room was spotless and very comfortable. Highly recommend
Maxwell
Stayed 2 nights in Mar 2023
Response from Highland House Boutique Hotel on 18 Mar 2023
Thanks for the kind review! We'll be sure to pass on the kudos to Andrew.
Friendly staff, good parking, little bit of road noise and could hear guests in the suite upstairs but not enough to be disturbing.
Tony
Stayed 1 night in Feb 2023
Response from Highland House Boutique Hotel on 26 Feb 2023
Thanks for the review, Tony. In the future, ask reception for ear-plugs to limit the road noise. Also if the noise becomes too disturbing we can talk to the guests upstairs.
Lovely little hotel but terrible parking. We had a 2 bedroom room but the second bedroom just fits a single bed and thats it. It was ok for our needs but not if your 2nd guest needs space. Staff were lovely and helpful. Only problem was the parking, so be prepared to park on the street.
Stephanie
Response from Highland House Boutique Hotel on 20 Feb 2023
Thanks for the review, Ms. Stephanie. Yes, our parking lot tends to be the criticized aspect of our hotel. Fortunately, we have plenty free, off-street parking nearby
Excellent historic hotel with period features and very helpful staff.
Benjamin
Response from Highland House Boutique Hotel on 22 Jan 2023
Kia ora Mr. Benjamin - Thank you for the perfect review - we endeavor to hire good staff to make our guests' stay more accommodating. Come back and stay with us again.
It’s nice to have laundry facilities here and the room is spacious and clean. The host is very nice. We had a comfortable stay here. Thank you!
Peichun
Stayed 1 night in Jan 2023
Response from Highland House Boutique Hotel on 20 Jan 2023
Kia ora Mx Peichun -Thanks for taking the time to leave a PERFECT review! We're glad to see you enjoyed your stay. Come back and stay with us again, or send someone in your place!Happy Chinese New Year!
It’s always wonderful to walk into your room and be pleasantly surprised, clean, welcoming and charming. Rear parking a tad tight and we hope the German Shepherd gets out for regular walks…
Andrea
Response from Highland House Boutique Hotel on 5 Jan 2023
Kia ora Ms. Andrea -We aim to please! Thank you for your concern, the shepherd gets plenty walks!
Fantastic stay. Great location, Arnold was a delight to deal with and very welcoming. Lovely big room with excellent bathroom & kitchenette. Would recommend without hesitation and would stay again when in Dunefin.
Lisa Kate
Response from Highland House Boutique Hotel on 5 Jan 2023
Kia ora Ms. Lisa -Thanks for the kind review - we'll be sure to let our manager know you mentioned him. Please do come back and stay with us again!
10/10 Excellent
Silvia
29 Dec 2022
Silvia
Response from Highland House Boutique Hotel on 8 Nov 2023
Thanks for the review, Ms. Silvia - come back and stay with us again!