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Reviews of Jumeirah Zabeel Saray Dubai

5 out of 5
Jumeirah Zabeel Saray Dubai
Palm Jumeirah, West Crescent, Dubai

Reviews

9.4

Exceptional

Rating 10 - Excellent. 776 out of 1010 reviews" "
Rating 8 - Good. 143 out of 1010 reviews" "
Rating 6 - Okay. 51 out of 1010 reviews" "
Rating 4 - Poor. 23 out of 1010 reviews" "
Rating 2 - Terrible. 17 out of 1010 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lydia, Staten Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food in EVERY restaurant at the hotel was a hit.
Stayed 6 nights in May 2024

10/10 Excellent

Elena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 5 nights in May 2024
Response from Fiona Greenwood Hotel Manager. on 27 May 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience. Regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in May 2024
Response from Fiona Greenwood Hotel Manager. on 27 May 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience. Regards,

10/10 Excellent

Nana Owusu

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in May 2024
Response from Fiona Greenwood Hotel Manager. on 27 May 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience. Regards,

10/10 Excellent

Attar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay well trained staff excellent for family
Stayed 6 nights in May 2024
Response from Fiona Greenwood Hotel Manager. on 27 May 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience. Regards,

10/10 Excellent

Sergey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best
Stayed 3 nights in May 2024
Response from Fiona Greenwood Hotel Manager. on 27 May 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience. Regards,

10/10 Excellent

Mohammad Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in May 2024
Response from Regards, Fiona Greenwood Hotel Manager. on 23 May 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.

8/10 Good

Juned

Travelled with family
Liked: Cleanliness, staff & service, amenities
📍Great location. 🌊 You get a perfect view of the ocean. The breeze at night from the balcony is really nice. ❤️ The hospitality from the employees is top notch. They’re super helpful from the moment you get out of your vehicle to every step of the way until you leave the hotel. The rooms can be updated a bit to make it more modern. 🧖‍♂️The spa area has free services like snow room, hot steam room, jacuzzi, and many more. 🏊Indoor pool is separated for men and women which is great. 🏖️The beach is connected to the hotel, you just walk into it from the back. Interior design is a work of art from the Turkish culture. I would avoid the restaurants inside and eat outside as the food is way too expensive for the quality you get. The Lebanese restaurant food was not good. It was way overpriced for the quality of food and portions.
Response from Regards, Fiona Greenwood Hotel Manager. on 21 May 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Place was breathtaking and people were very nice. A short taxi ride to everything I wanted to do.
Stayed 6 nights in May 2024
Response from Regards, Fiona Greenwood Hotel Manager. on 21 May 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.

4/10 Poor

Hiba

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
One would expect much more from a Jumeirah hotel especially in Dubai for the price paid and the location! Where do I start? Ants in the room, A/C not working (took 3 hours to get it fixed while we were still in the room), mosquitoes like I have never seen before (my body is all red and swollen as is my husband’s)! Breakfast was fine but all baked goods are dry and hard to eat! Staff were nice but overall experience is a disappointment especially after coming back from our honeymoon and hoping we could continue enjoying it at Jumeirah!!!
Stayed 6 nights in May 2024
Response from Regards, Fiona Greenwood Hotel Manager. on 21 May 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.

10/10 Excellent

Nazar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely phenomenal hotel, with world class customer service and attention to detail! Thank you to the hotel staff for making my stay phenomenal, looking forward to coming back again!
Stayed 1 night in May 2024
Response from Regards, Fiona Greenwood Hotel Manager. on 21 May 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Fiona Greenwood Hotel Manager. on 13 May 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.

10/10 Excellent

Mohammed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel interior
Stayed 2 nights in May 2024
Response from Fiona Greenwood Hotel Manager. on 13 May 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel, authentic decor, spacious, friendly & helpful staff, clean. The gym, spa, beach, pools, food all great. I had a really relaxing stay and the hot stone massage along with the Balinese massage was the best - highly recommend! The e-butler WhatsApp service is genius - so quick to respond every time! Thank you for a lovely stay, I will definitely visit again.
Stayed 5 nights in Apr 2024
Response from Fiona Greenwood Hotel Manager. on 13 May 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Beautiful property!
Stayed 6 nights in Apr 2024
Response from Fiona Greenwood Hotel Manager. on 13 May 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.

10/10 Excellent

Alexandra, Dubai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
resort is beautiful and tranquil. it gives a feeling of vacation. staff is super friendly and club lounge is great. kids club could be improved, as not many toys are available.
Stayed 2 nights in Apr 2024
Response from Fiona Greenwood Hotel Manager. on 13 May 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.

6/10 Okay

Nina

Liked: Cleanliness, amenities, property conditions & facilities
This was my first time at Zabeel Saray and while it was good I wouldn’t rate it on the same level as the other Jumeirah properties I’ve stayed at. I was due to stay again in September but have cancelled and rebooked elsewhere. Overall it was good but small details added up into frustrations, for example the staff seemed very unhappy, and service was slow, the Superior rooms are on the first floor and have no view (despite being told sea view on Expedia), and the small touches in the rooms of other hotels are lacking here. There is also not enough sunbeds in busy periods. The food was okay but not brilliant, with the exception of the Amala Indian returns which was superb. In the positive, the pool is lovely and the bathroom was massive. I am glad I stayed but wouldn’t stay again.
Stayed 5 nights in Apr 2024
Response from Fiona Greenwood Hotel Manager on 24 Apr 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

10/10 Excellent

Timothy Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool was great , beach was good , great view
Stayed 5 nights in Mar 2024
Response from Fiona Greenwood Hotel Manager on 24 Apr 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

6/10 Okay

Caren

Liked: Property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Fiona Greenwood Hotel Manager on 24 Apr 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

8/10 Good

Nazneen

Travelled with family
Liked: Staff & service
Quiet hotel. However, it’s a little dated. Staff were a little slow when we were requesting basic things like towels. The in room dining service wasn’t great, quality of the food was poor. I would say this is a 4 star rather than 5.
Stayed 9 nights in Apr 2024
Response from Fiona Greenwood Hotel Manager on 24 Apr 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

10/10 Excellent

Armen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent
Stayed 5 nights in Apr 2024
Response from Fiona Greenwood Hotel Manager on 24 Apr 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

10/10 Excellent

Linda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property
Stayed 6 nights in Apr 2024
Response from Fiona Greenwood Hotel Manager on 24 Apr 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

6/10 Okay

Jacqueline

Travelled with family
Rooms are very dark and dated. No alcohol was being served in the restaurants before 9pm indoors which I believe was for Ramadan which is understandable but would have liked to have been informed before. Food wasn't great. Impossible to get sunbeds after 9am by the pool, 10am on the beach.
Stayed 10 nights in Mar 2024
Response from Fiona Greenwood Hotel Manager on 24 Apr 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

10/10 Excellent

Erfan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a family of four. Two 5-year-old and 9-year-old children were traveling with us. This hotel has wonderful programs for children. A family that has a child with them will have infinite peace in this hotel. The staff were extremely respectful and the atmosphere was amazing. I recommend this hotel to families.
Stayed 5 nights in Mar 2024
Response from Fiona Greenwood Hotel Manager on 24 Apr 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Fiona Greenwood Hotel Manager on 24 Apr 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

10/10 Excellent

Louise, Ballyclare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Fiona Greenwood Hotel Manager on 24 Apr 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not the best location
Stayed 4 nights in Mar 2024
Response from JZS management on 2 Apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback rating. Looking forward to your next visit.

4/10 Poor

Neil

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dated hotel. Poor service. Spa was the only good thing.
Stayed 1 night in Mar 2024
Response from JZS management on 2 Apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback, and we apologize for any inconvenience this may have caused. Your comments are well noted and will ensure to review to enhance our products and services.

10/10 Excellent

Alireza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 9 nights in Mar 2024
Response from JZS Management on 2 Apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. looking forward to your next visit

10/10 Excellent

Ngoc

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outdoor pool and the beach views were spectacular, words can't describe. Excellent customer services and superior staffs. 1 of the disadvantage is the inner pool which husband and wife cannot be together, also under 16 is not allowed.
Stayed 3 nights in Mar 2024
Response from Fiona Greenwood Hotel Manager on 24 Apr 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

10/10 Excellent

Rajesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places in Palm Jumeirah. Very friendly staff and they every attempt possible to satisfy their guest's needs.
Stayed 7 nights in Mar 2024
Response from JZS Management on 2 Apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. We are glad to know that all was well during your stay. I'm sure the team enjoyed catering to your needs as much as you have enjoyed your stay. looking forward to your next visit

10/10 Excellent

Jeffrey, Calgary

Travelled with partner
Liked: Amenities
Truly a 5-star hotel/experience! Staff/service an easy 5-star. Akhtar in the dining room and Amaury in the front gave exceptional service. Thank you!
Stayed 5 nights in Mar 2024
Response from JZS Management on 2 Apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. We are glad to know that all was well during your stay. I'm sure the team enjoyed catering to your needs as much as you have enjoyed your stay. looking forward to your next visit

10/10 Excellent

Aideen O

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff wonderful, knew us by name Appearance wonderful, smell gorgeous Facilities excellent Food very good Some annoyances e.g. supplement for other Jumeirah restaurants, Zenzi half board menu limited, staff 'hanging about' for payment if guests joined us, was served meat when I am vegetarian, didn't receive 'jumeirah one' points due to booking via expedia
Stayed 8 nights in Mar 2024
Response from JZS Management on 2 Apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. We are glad to know that all was well during your stay. I'm sure the team enjoyed catering to your needs as much as you have enjoyed your stay. Your comments are well noted and will review to enhance our products and provide a better servicer the next time you visit us, which we are eagerly looking forward.

10/10 Excellent

Vivien

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel nothing could be improved
Stayed 7 nights in Mar 2024
Response from JZS Management on 2 Apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. We are glad to know that all was well during your stay. looking forward to your next visit

8/10 Good

Natasha, los angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is little bit outdated( I guess it needs remodeling. It was pretty freezing inside and very dark room. Food is so so. Nice lobby, nice staff.
Stayed 3 nights in Mar 2024
Response from JZS Management on 2 Apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and good rating. We are glad to know that all was well during your stay. You comment is well noted and will ensure to review and enhance our facilities to provide you with a better experience the next time you visit us.

10/10 Excellent

Amanda

Stayed 8 nights in Mar 2024
Response from Fiona Greenwood Hotel Manager on 24 Apr 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

10/10 Excellent

Cedric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel, and I would recommend it to anyone!
Stayed 6 nights in Feb 2024
Response from JZS Management on 2 Apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. We are glad to know that all was well during your stay and eagerly look forward to your next visit.

10/10 Excellent

Sanjay, Borehamwood

Liked: Cleanliness, staff & service, property conditions & facilities
Thank u for the service.
Stayed 7 nights in Mar 2024
Response from JZS Management on 14 Mar 2024
Dear Guest,Thank you for taking the time in giving us your rating, We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Zabeel Saray!

10/10 Excellent

Anne Hazel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. It is very opulent and glamorous. The staff are very helpful and friendly. The food was excellent. I can’t fault anything about this lovely hotel.
Stayed 9 nights in Mar 2024
Response from JZS management on 2 Apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. We are glad to know that all was well during your stay. I'm sure the team enjoyed catering to your needs as much as you have enjoyed your stay. looking forward to your next visit

10/10 Excellent

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff excellent. Rooms are looking a little tired now.
Stayed 6 nights in Mar 2024
Response from JZS Management on 14 Mar 2024
Dear Guest,Thank you for taking the time in giving us your rating, We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Zabeel Saray!

10/10 Excellent

Tashamel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from JZS Management on 14 Mar 2024
Dear Guest,Thank you for taking the time in giving us your rating, We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Zabeel Saray!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from JZS Management on 14 Mar 2024
Dear Guest,Thank you for taking the time in giving us your rating, We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Zabeel Saray!

10/10 Excellent

LIVIA

Stayed 5 nights in Mar 2024
Response from JZS management on 2 Apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. looking forward to your next visit

6/10 Okay

Aisha

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 11 nights in Feb 2024
Response from JZS management on 2 Apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and good rating. looking forward to your next visit

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from JZS management on 2 Apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. looking forward to your next visit

10/10 Excellent

Latres, smyrna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel experience with superior service and a premium spa
Stayed 9 nights in Feb 2024
Response from JZS Management on 4 Mar 2024
Dear Latres,Thank you for taking the time in giving us a perfect rating. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Zabeel Saray!

10/10 Excellent

Aisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time stay at this hotel and it was beautiful had all the facilities and everything we could ask for
Stayed 6 nights in Feb 2024
Response from JZS Management on 4 Mar 2024
Dear Aisha,Thank you for taking the time in giving us a perfect rating. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Zabeel Saray!

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the fam. Would go back
Stayed 6 nights in Feb 2024
Response from JZS Management on 4 Mar 2024
Dear Ryan,Thank you for taking the time in giving us a perfect rating. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Zabeel Saray!

10/10 Excellent

Dana

Travelled with partner
Liked: Amenities
This property has to be one of the best in the Palm. It is an amazing place to stay. From our check in to our departure we really enjoyed the professional and hospitality of the staff. The property is well maintained and very clean. The breakfast sections were numerous. We also went to the Spa and the treatment was superb. There is nothing negative I can say about this property. I give it a 10 out of 10, you will not be disappointed if you stay at this property.
Stayed 6 nights in Feb 2024
Response from JZS Management on 4 Mar 2024
Dear Dana,Thank you for taking the time in giving us a perfect rating. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Zabeel Saray!

10/10 Excellent

Amarit Singh

Stayed 7 nights in Feb 2024
Response from JZS management on 2 Apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating looking forward to your next visit