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Reviews of Best Western Hotel Universel Drummondville

3.5 out of 5
Best Western Hotel Universel Drummondville
915 rue Hains, Drummondville, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 566 out of 1003 reviews" "
Rating 8 - Good. 288 out of 1003 reviews" "
Rating 6 - Okay. 78 out of 1003 reviews" "
Rating 4 - Poor. 42 out of 1003 reviews" "
Rating 2 - Terrible. 29 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Reception Manager on 23 May 2024
Merci d'avoir choisi notre hôtel, nous espérons vous revoir bientôt à Drummondville.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from The reception Manager on 23 May 2024
Thank you so much Mr. Sullivan for your review! We are constantly trying to deliver excellent customer service. You comment brings encouragement to the entire team. We hope to see you again!

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
I was please with the staff and my room was spotless.
Stayed 1 night in Mar 2024
Response from Directrice de la réception on 17 May 2024
Merci Madame Charest d'avoir pris le temps de répondre à notre sondage. Nous apprécions votre fidélité. Nous sommes ravis de voir que votre séjour s’est bien déroulé et. Il nous fera plaisir de vous accueillir à nouveau sous peu dans cette même ambiance conviviale.

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in May 2024
Response from Front desk team on 13 May 2024
Hi Shaun, thank you so much for your review! We are constantly trying to deliver excellent customer service. You comment brings encouragement to the entire team. We hope to see you again!

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recepcionist Mayra is awesome!
Stayed 1 night in May 2024
Response from Front desk team on 13 May 2024
HiJulia, thank you so much for your review! We are constantly trying to deliver excellent customer service. You comment brings encouragement to the entire team. We hope to see you again!

10/10 Excellent

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities
Bon rapport qualité/prix.
Stayed 1 night in May 2024
Response from Directrice de la réception on 17 May 2024
Merci Madame Beauchamp d'avoir pris le temps de répondre à notre sondage. Nous apprécions votre fidélité. Nous sommes ravis de voir que votre séjour s’est bien déroulé et. Il nous fera plaisir de vous accueillir à nouveau sous peu dans cette même ambiance conviviale.

10/10 Excellent

matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access just off the highway
Stayed 1 night in May 2024
Response from Front desk team on 13 May 2024
Hi Matthew, thank you so much for your review! We are constantly trying to deliver excellent customer service. You comment brings encouragement to the entire team. We hope to see you again!

2/10 Terrible

Denise

Travelled with family, Travelled with pets
I got zero sleep because the room was too hot and the front desk would not turn it down or allow me to use the fan. All reception controlled….then the front desk guy was exceedingly rude. Too bad because it is half way between my regular destinations.
Stayed 1 night in May 2024
Response from Front desk team on 13 May 2024
We are sorry that we did not exceed your expectations. Guests can always feel free to contact our reception for any sort of issue throughout your stay. We are here to help and find a solution 24h/24. Thank for letting us know about your experience with us, it allows our team to grow and improve. We wish you an excellent day!

10/10 Excellent

Noe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to shops, friendly service and clean rooms.
Stayed 1 night in May 2024
Response from Front desk team on 13 May 2024
Hi Noe, thank you so much for your review! We are constantly trying to deliver excellent customer service. You comment brings encouragement to the entire team. We hope to see you again!

8/10 Good

Sharon

Liked: Cleanliness, staff & service
Loved the accessibility, location of hotel. Ease with dog. Grass property next door full of litter, not very comfortable to walk around.
Stayed 1 night in May 2024
Response from Front desk team on 8 May 2024
Hi there, thank you so much for your review! We are constantly trying to deliver excellent customer service. You comment brings encouragement to the entire team. We hope to see you again!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely huge rooms with great outside access for pets
Stayed 1 night in May 2024
Response from Front desk team on 8 May 2024
Hi there, thank you so much for your review! We are constantly trying to deliver excellent customer service. You comment brings encouragement to the entire team. We hope to see you again!

8/10 Good

Nam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from highway.
Stayed 1 night in Apr 2024
Response from Front desk team on 8 May 2024
Hi there, thank you so much for your review! We are constantly trying to deliver excellent customer service. You comment brings encouragement to the entire team. We hope to see you again!

10/10 Excellent

David, Guelph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient stop off the highway!
Stayed 1 night in Apr 2024
Response from Front Office Manager on 29 Apr 2024
Thank you Mr. Reynolds for taking the time to respond to our survey. We appreciate your loyalty. We are delighted to see that your stay went well. It will be our pleasure to welcome you again soon in this same friendly atmosphere.

8/10 Good

DENNIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reception Manager on 22 Apr 2024
Merci beaucoup pour votre réponse, c’est très apprécié.

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reception Manager on 22 Apr 2024
Merci beaucoup pour votre réponse, c’est très apprécié

10/10 Excellent

Abhiram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall cleanliness is top notch and wonderful pool too.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 15 Apr 2024
Thank you Mr. Edara for taking the time to answer our survey. We really appreciate your loyalty. We are glad to see that everything went well during your stay and that you appreciate the cleanliness of the hotel and the pool. It would be our pleasure to welcome you back soon.

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, we liked things except for the tiny bathroom, who designs these spaces? The noise from the pool made the noise level quite high. Had trouble hearing TV in the evening thanks to their volume limit programmed into the TV. Good beds, a little hard but still comfy. Room temperature was great and control was very good.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 15 Apr 2024
Thank you Mr. Belanger for taking the time to answer our survey. We are glad to see that you loved the bed and the temperature in the room. We really appreciate your loyalty. However, we are sorry that we did not meet your expectations. Your comments are important to us. We look forward to welcoming you again in better circumstances.

8/10 Good

Oleksandr

Liked: Staff & service, amenities, property conditions & facilities
Clean, spacious, in very good condition suite. Nice pool and huge parking lot. Stuff’s knowledge of English is ok.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 11 Apr 2024
Thank you Mr. Marchenko for taking the time to answer our survey. We really appreciate your loyalty. We are glad to see that everything went well during your stay and that you loved the good condition of the pool. It would be our pleasure to welcome you back soon.

10/10 Excellent

Terry and Ron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a Premier Best Western which offers a pool and restaurant. The hotel itself could use some upgrading. For a premier hotel the room amenities were very basic. This was a one night drive through stay for us. The attached restaurant was lovely and the food of high quality which reflects the price. For this type of stay we prefer a complimentary self serve breakfast in morning. All in all it provided our need of a comfortable good nights sleep.
Stayed 1 night in Apr 2024
Response from Front office Manager on 11 Apr 2024
Thank you Mr. Gamble for taking the time to answer our survey. We are glad to see that you loved the restaurant. We really appreciate your loyalty. However, we are sorry that we did not meet your expectations concerning the hotel room. Your comments are important to us. We look forward to welcoming you again in better circumstances.

6/10 Okay

Carol

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Mar 2024
Response from Front Office Manager on 28 Mar 2024
Thank you for staying with us, we hope to see you soon again in Drummondville.

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Mar 2024
Response from Front Office Mnager on 28 Mar 2024
Thank you for staying with us, we hope to see you soon again in Drummondville.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to go with family
Stayed 1 night in Mar 2024
Response from Front Office Manager on 26 Mar 2024
Thank you Mr. Bravo for taking the time to respond to our survey. We appreciate your loyalty. We are delighted to see that your stay went well. It will be our pleasure to welcome you again soon in this same friendly atmosphere.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Manager on 26 Mar 2024
Thank you for staying with us, we hope to see you soon again in Drummondville.

6/10 Okay

Pete

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for the rooms next to the indoor pool. The humidity level and odour was very uncomfortable. The hotel was fully booked with no option to change rooms. I would advise to ask for a room away from the indoor pool. Everything else was very good.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 26 Mar 2024
Thank you Mr. Bousquet for taking the time to respond to our survey. l. I can understand that the humidity and smell from the pool can be heavy in the rooms. I'm sorry you didn't enjoy your experience with this. During your next stay, we will be happy to assign you a room away from the swimming pool. This way, the smell of chlorine and humidity should not affect your stay. We hope to welcome you again soon. Thank you again for your loyalty.

6/10 Okay

Linda

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
The staff were great. The property was a bit dated for the price we paid. There is no continental breakfast like we enjoyed at other Best Westerns in the past.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 26 Mar 2024
Thank you Mrs. Marshall Leroux for taking the time to respond to our survey. We are delighted to see that you appreciate the staff members.Your comments are important to us. We are nevertheless sorry that we did not meet your expectations. We look forward to welcoming you again in better circumstances.

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If i knew i would have eat someplace else Hotel was perfect. The kids love being next to the pool
Stayed 1 night in Mar 2024
Response from Reception Manager on 11 Mar 2024
Thank you Mrs. Colin for taking the time to answer our survey. We really appreciate your loyalty. We are glad to see that everything went well during your stay and that you love being next to the pool. It would be our pleasure to welcome you back soon.

10/10 Excellent

roxanne

Stayed 2 nights in Mar 2024
Response from La réception on 2 Apr 2024
Merci pour votre réponse, c’est très apprécié.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front office team on 8 Mar 2024
Thank you for staying with us, we hope to see you soon again in Drummondville.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel - very comfortable and worth the cost
Stayed 1 night in Mar 2024
Response from Reception Manager on 8 Mar 2024
Thank you Mrs. Golberg for taking the time to answer our survey. We really appreciate your loyalty. We are glad to see that everything went well during your stay and that you love the hotel. It would be our pleasure to welcome you back soon.

10/10 Excellent

stephen

Travelled with family
Great stay well located amenities close by. Quiet very comfortable good facilities nice restaurant very nice staff
Stayed 1 night in Feb 2024
Response from Reception Manager on 4 Mar 2024
Thank you Mr. Petitt for taking the time to answer our survey. We really appreciate your loyalty. We are glad to see that everything went well during your stay and that you appreciate the room, the restaurant and the staff. It would be our pleasure to welcome you back soon.

8/10 Good

Kevon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front desk team on 4 Mar 2024
Thank you for staying with us, we hope to see you soon again in Drummondville.

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely stay here again. Rooms are clean spacious. The onsite restaurant was amazing. The pool & hot tub were wonderful. The staff were fantastic.
Response from Reception Manager on 27 Feb 2024
hank you Mrs. Kaplan for taking the time to answer our survey. We really appreciate your loyalty. We are glad to see that everything went well during your stay. It would be our pleasure to welcome you back soon.

10/10 Excellent

Bruno

Stayed 1 night in Feb 2024
Response from Front desk team on 4 Mar 2024
Thank you for your great feedback, we hope to see you soon again in Drummondville

6/10 Okay

april

Travelled with partner
Liked: Staff & service
Room could have been cleaner. Bathroom floor dirty and tub old and not sure if dirty or just discoloured
Stayed 1 night in Feb 2024
Response from Reception Manager on 19 Feb 2024
Thank you Ms. Hustler for taking the time to answer our survey. We really appreciate your loyalty. However, we are sorry that we did not meet your expectations. Your comments are important to us. We will make sure to follow up with the necessary people concerning the cleanliness of the room and the bathroom. We look forward to welcoming you again in better circumstances.

8/10 Good

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities
Review the pool hours, closing at 9PM. Could be closed by 9PM for kids but 10PM for quick adults only.
Stayed 1 night in Feb 2024
Response from Directrice de la réception on 21 Feb 2024
Merci Monsieur Latulippe d'avoir pris le temps de répondre à notre sondage. Nous sommes ravis de voir que votre séjour s'est bien déroulé. Nous vous remercions d'avoir partagé votre opinion sur les heures de piscine. Nous prendrons ceux-ci en considération. Merci encore pour votre fidélité.

10/10 Excellent

Marleine

Travelled with partner
Stayed 1 night in Jan 2024
Response from Directrice de la réception on 25 Jan 2024
Merci Madame Bilodeau d'avoir pris le temps de répondre à notre sondage. Nous sommes ravis de voir que votre séjour s'est très bien passé. Il nous ferait plaisir de vous accueillir à nouveau sous peu. Merci encore pour votre fidélité.

6/10 Okay

Alan, Ottawa

Liked: Cleanliness, staff & service
Older hotel and rooms, bottom floor has access to pool area which is convenient but doors are older so it can be noisy. Rooms are clean but bathroom had mild on grout. Noisy reception hall didn’t help the noise on a Saturday night. Small gym with decent equipment.
Stayed 2 nights in Jan 2024
Response from Front Desk Manager on 16 Jan 2024
Thank you Mr. Vandeneykel for taking the time to answer our survey. We would like to apologize for not exceeding your expectations. Your feedback will help us improve. It would be our pleasure to welcome you back soon for a better experience.

2/10 Terrible

XIAOXUE

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so cold that the air conditioning automatically turned off after 10 minutes, and the attendant knocked on the door at 8am to clean the room, and again at 10am.
Stayed 1 night in Jan 2024
Response from Front Desk Manager on 16 Jan 2024
Thank Ms. Zhang for taking the time to answer our survey. We would like to apologize for not exceeding your expectations. We will use your feedback to train our team and improve our skills. We still hope to welcome you back soon for a better stay. Thank you again

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on the TransCanada
Stayed 1 night in Dec 2023
Response from Directrice de la réception on 8 Feb 2024
Thank you Mr. Towner-vanbuskirk for taking the time to answer our survey. We really appreciate your loyalty. We are glad to see that everything went well during your stay. It would be our pleasure to welcome you back soon.

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 29 Dec 2023
Thank you Mr. Simpson for taking the time to answer our survey. We appreciate your loyalty. We are glad to see that everything went well and that you appreciated our facilities. It would be our pleasure to welcome you back soon.

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 29 Dec 2023
Thank you Ms. Parris for taking the time to answer our survey. We appreciate your loyalty. We are glad to see that everything went well and that you appreciated our facilities. It would be our pleasure to welcome you back soon.

10/10 Excellent

Joe Anne

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and comfort.
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 27 Dec 2023
Thank you Ms. McDonald for taking the time to answer our survey. We appreciate your loyalty. We are very glad to see that everything went well during your stay and that you appreciated our room. It would be our pleasure to welcome you back soon!

10/10 Excellent

Sebastian

Stayed 2 nights in Dec 2023
Response from Front Desk Manager on 12 Jan 2024
Thank you Mr. Bunsemeier for taking the time to answer our survey. We appreciate your loyalty. We are glad to see that you enjoyed your stay and our facilities. It would be our pleasure to welcome you back soon.

10/10 Excellent

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities
everything went very well.
Stayed 3 nights in Dec 2023
Response from Front Desk Manager on 27 Dec 2023
Thank you Mr. Sevigny for taking the time to answer our survey. We appreciate your loyalty. We are very glad to see that everything went well during your stay. It would be our pleasure to welcome you back soon!

10/10 Excellent

Jocelyn

Stayed 1 night in Dec 2023
Response from Front Desk Manager on 21 Dec 2023
Thank you Ms. Felker for taking the time to answer our survey. We really appreciate your loyalty. We are glad to see that everything went well during your stay. It would be our pleasure to welcome you back soon. Happy Holidays!

10/10 Excellent

William

Stayed 1 night in Dec 2023
Response from Front Desk Manager on 21 Dec 2023
Thank you Mr. Borremans for taking the time to answer our survey. We appreciate your loyalty. We are glad to see that everything went well during your stay. It would be our pleasure to welcome you back soon. Happy Holidays!

8/10 Good

Brian

Stayed 1 night in Dec 2023
Response from Front Desk Manager on 15 Dec 2023
Thank you Mr. March for taking the time to answer our survey. We appreciate your loyalty. We are glad to see that you enjoyed your stay with us. It would be our pleausre to welcome you back soon.

6/10 Okay

Yves

Stayed 1 night in Dec 2023
Response from Directrice de la réception on 27 Dec 2023
Merci Monsieur Poirier d'avoir pris le temps de répondre à notre sondage. Nous apprécions votre fidélité. Nous sommes désolés si nous n'avons pas atteint vos attentes. Nous essayerons de nous améliorer à votre prochain séjour parmi nous. Au plaisir de vous accueillir à nouveau.

10/10 Excellent

Kelly

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff at front desk
Stayed 1 night in Nov 2023
Response from Front Desk Manager on 3 Dec 2023
Thank you Mr. and Mrs. Stone for answering our survey. We appreciate your loyalty. We are glad to see that you enjoyed your stay and our friendly staff. It would be our pleasure to welcome you back soon.

8/10 Good

Gilles

Stayed 1 night in Nov 2023
Response from Directrice de la réception on 21 Dec 2023
Merci Monsieur Héon d'avoir pris le temps de répondre à notre sondage. Nous apprécions votre fidélité. Nous sommes ravie de voir que votre séjour s'est bien déroulé. Au plaisir de vous accueillir à nouveau sous peu. Joyeuses Fêtes!