Downtown Burbank Hotels, Los Angeles

"It was great "

"A great place to stay."

"Clean room, friendly staff, good location near the airport. They also have very convenient valet parking!"

"Friendly valet staff, evening shift was moody and unprofessional. I was there for a business conference. Not an ideal location for outside dining. Must drive to a better neighborhood unless you like street Mexican foods. Will not stay there again unless it’s for business. Will not recommend."

"Close by if you have a concert "

"I've loved everything since the location, lobby, rooms, cleanliness, attention, views to Hollywood label, etc"

"Easy access, parking and check in!! room could have been cleaner, was no smoking room but definitely had smoke odor. Overall, good price and convenient location. "

"The rooms are very clean. This is my second stay here. Easy access. The staff is very friendly and helpful. Easy check in."

"I feel extremely angry. After a long-haul flight of over ten hours, we arrived at 1 PM, and a male receptionist refused to let us check in, saying we had to wait until 2 PM. We understood and waited in the lobby for an hour. When it was finally time to check in, the same receptionist insisted that they only accept a **physical card** for the $100 deposit. He claimed the hotel does not accept Apple Pay or tap payments, only physical cards. However, I clearly saw the Apple Pay logo displayed on their machine. He still refused and would not let me check in. As a result, I had to carry my luggage around outside for more than five hours until my friend arrived so we could try checking in again. This time, there was a different front desk staff. They told us they have always accepted Apple Pay or tap payments and that there is no such rule requiring a physical card. We were able to pay the $100 deposit with Apple Pay smoothly without any issues. We will definitely file a complaint against that male receptionist. We will not be coming back and do not recommend this hotel at all. "