"The appearance of the hotel is very beautiful. But, the rooms and beds were very small. The one thing I dislike the most was the cockroaches everywhere. When you leave the room and the power goes off, the room gets hot and roaches come out and get on and into everything. Every time we came back to the room we had to spend about 15 minutes or more killing roaches. It was disguising and frustrating. The hotel would be okay if they take care of the roach problem. "
"The appearance of the hotel is very beautiful. But, the rooms and beds were very small. The one thing I dislike the most was the cockroaches everywhere. When you leave the room and the power goes off, the room gets hot and roaches come out and get on and into everything. Every time we came back to the room we had to spend about 15 minutes or more killing roaches. It was disguising and frustrating. The hotel would be okay if they take care of the roach problem. "
"The villa we stayed in was very clean
and the staff were very friendly and helpful.
However, the food at the restaurants were quite expensive 21% tax and service fee on top"
"The villa we stayed in was very clean
and the staff were very friendly and helpful.
However, the food at the restaurants were quite expensive 21% tax and service fee on top"
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
This is our second visit and we plan to come again next year. We really enjoy the location, rooms & friendliness of the staff - we felt the service was personalised and sincere. The dining experience was wonderful location however the quality of the food (being taste) was inconsistent between different choices particularly around meat dishes being a little dry and sometimes undercooked. We had stayed the previous week at Hotel Intercontinental Westlake in Hanoi where the food was 5 star plus so...
This is our second visit and we plan to come again next year. We really enjoy the location, rooms & friendliness of the staff - we felt the service was personalised and sincere. The dining experience was wonderful location however the quality of the food (being taste) was inconsistent between different choices particularly around meat dishes being a little dry and sometimes undercooked. We had stayed the previous week at Hotel Intercontinental Westlake in Hanoi where the food was 5 star plus so...
Room was spotless, pools well kept and Strawbella staff wonderful, al acarte dining options broad and buffet was good. All staff were wonderful. Hotel organised driver for full day tour and Rio was also exceptional. So many seating options throughout the resort
Room was spotless, pools well kept and Strawbella staff wonderful, al acarte dining options broad and buffet was good. All staff were wonderful. Hotel organised driver for full day tour and Rio was also exceptional. So many seating options throughout the resort
Exceptional stay at The Residence, Bintan ⭐⭐⭐⭐⭐
The staff were the highlight of our stay. Everyone was so friendly and attentive, and nothing was ever too much trouble. They made us feel genuinely welcome from the moment we arrived.
Our villa with its private pool was beautiful and luxurious. It was a lovely place to relax, and the personal touches throughout made the stay feel extra special.
The amenities were fantastic, and the food was delicious, with plenty to enjoy at every meal....
Exceptional stay at The Residence, Bintan ⭐⭐⭐⭐⭐
The staff were the highlight of our stay. Everyone was so friendly and attentive, and nothing was ever too much trouble. They made us feel genuinely welcome from the moment we arrived.
Our villa with its private pool was beautiful and luxurious. It was a lovely place to relax, and the personal touches throughout made the stay feel extra special.
The amenities were fantastic, and the food was delicious, with plenty to enjoy at every meal....
Frauke
Reviewed November 5, 2026Reviewed November 5, 2026
What an amazing stay! Really exceeded our expectations!! The villa was amazing- it was huge, very clean and the bed was comfortable and luxurious. The staff were really helpful and friendly and the little details and personalised treatment we received made our stay memorable. The breakfast buffet had so much variety and the food delicious!
Thank you Four Points team for making our stay one to remember! We will definitely come back again
What an amazing stay! Really exceeded our expectations!! The villa was amazing- it was huge, very clean and the bed was comfortable and luxurious. The staff were really helpful and friendly and the little details and personalised treatment we received made our stay memorable. The breakfast buffet had so much variety and the food delicious!
Thank you Four Points team for making our stay one to remember! We will definitely come back again
Fermina
Reviewed October 13, 2026Reviewed October 13, 2026
The staff were amazing, friendly, helpful and did everything to make the stay perfect. The place is super clean and rooms really comfortable. The food was good too. The spa was also a lovely experience too, was there 3 of the 5 days we were there :)
The staff were amazing, friendly, helpful and did everything to make the stay perfect. The place is super clean and rooms really comfortable. The food was good too. The spa was also a lovely experience too, was there 3 of the 5 days we were there :)
Anonymous traveller
Reviewed February 20, 2019Reviewed February 20, 2019
Grand Mercure Batam – Comfort, Class & Convenience
Our stay at Grand Mercure Batam was an absolute win. From the moment we arrived, the service felt premium yet welcoming. The rooms were spacious, modern, and super comfortable, with city views that made mornings feel extra special.
The location is a big highlight — close to shopping, food spots, and just a short ride to Batam’s main attractions. Perfect whether you’re here to relax or explore.
Breakfast was excellent, with a wide spread of...
Grand Mercure Batam – Comfort, Class & Convenience
Our stay at Grand Mercure Batam was an absolute win. From the moment we arrived, the service felt premium yet welcoming. The rooms were spacious, modern, and super comfortable, with city views that made mornings feel extra special.
The location is a big highlight — close to shopping, food spots, and just a short ride to Batam’s main attractions. Perfect whether you’re here to relax or explore.
Breakfast was excellent, with a wide spread of...
Asish
Reviewed December 30, 2025Reviewed December 30, 2025